ePowerCenter

ePowerCenter

Cloud-based CRM software for contact center agents

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ePowerCenter Overview

ePowerCenter is a cloud-based customer relationship management (CRM) software offered by Astute Solutions, which is designed to help contact center agents in resolving customer issues quickly using features such as unified customer information views, simplified data entry, and customer analysis.

The software is targeted at small, mid-size and enterprise organizations and offers multi-lingual capabilities, workflow automation, integrated knowledge management, and training management. The product provides agents with complete customer history details and context-driven recommendation actions as well as tracking behavioral and purchase trends with analytics tools and comprehensive reporting. ePowerCenter supports multi-channel communication and helps to create and send email & text (SMS) campaigns. The product also helps to generate consumer insights, automates workflows by escalating cases to the concerned departments, and monitors job statuses on a real-time basis. ePowerCenter also helps to identify fraudulent claims by consumers and detects issues with real-time alerts and threshold reporting, thereby helping to reduce losses and impact of adverse events. Contact center agents can configure the system to send personalized auto-response emails based on contextual information and has an integrated knowledge base that provides custom-crafted replies.

ePowerCenter can be used by organizations in a wide range of industries and counts Kraft Foods, Michelin Tire Corporation, and Combe among its customers.

Pricing

Starting from
N/A
Pricing options
Free Trial
Subscription

Devices

Business size

S
M
L

Markets

Asia, Australia, Canada, Europe, Middle-East and Africa, United States

Supported Languages

English

ePowerCenter Pricing

Starting from
N/A
Pricing options
Free Trial
Subscription

Contact Astute Solution for price information

ePowerCenter Features

  • API
  • CRM Integration

  • Activity Dashboard
  • Automatic Notifications
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Transfer
  • Caller ID
  • Chat
  • Conferencing
  • Instant Messaging
  • Live / Video Conferencing
  • Monitoring
  • Receiving
  • Reporting & Statistics
  • SMS Integration
  • Third Party Integration
  • Voice Mail

Additional information for ePowerCenter

Key features of ePowerCenter

  • Analytics tools
  • Auto-responders
  • Call center executive training
  • Consumer behavior analysis
  • Context-driven actions
  • Customer analysis
  • Customer history
  • Customer returns
  • Dynamic field configuration
  • Email campaigns
  • Fraudulent claim identification
  • Integration with CRM systems
  • Knowledge management
  • Multi-channel communication
  • Multi-channel marketing
  • Real time alerts
  • Sales trend tracking
  • Social media integration
  • Unified customer view
  • Workflow automation

Benefits

• ePowerCenter provides contact center agents with detailed information about the clients and context-driven recommendation actions.
• The software provides training for the contact center agents as well as offers a unified customer view and analytics in a single integrated interface.
• Dynamic field configuration, intelligent type-down options, dynamically changing fields, and name & address matching options help increase data entry speed and reduce errors.
• The product generates consumer insights by tracking trends and analyzing consumer behavior & attitudes using reporting and analytics tools.
• ePowerCenter has an integrated knowledge base that provides custom-crafted automatic responses to client queries to help save time.

ePowerCenter FAQs

Below are some frequently asked questions for ePowerCenter.

Q. What type of pricing plans does ePowerCenter offer?

ePowerCenter offers the following pricing plans:

Pricing model: Subscription

Free Trial: Not Available

Contact Astute Solution for price information

Q. What are the main features of ePowerCenter?

ePowerCenter offers the following features:

  • Analytics tools
  • Auto-responders
  • Call center executive training
  • Consumer behavior analysis
  • Context-driven actions
  • Customer analysis
  • Customer history
  • Customer returns
  • Dynamic field configuration
  • Email campaigns
  • Fraudulent claim identification
  • Integration with CRM systems
  • Knowledge management
  • Multi-channel communication
  • Multi-channel marketing
  • Real time alerts
  • Sales trend tracking
  • Social media integration
  • Unified customer view
  • Workflow automation

Q. Who are the typical users of ePowerCenter?

ePowerCenter has the following typical customers:

Large Enterprises, Mid Size Business, Small Business

Q. What languages does ePowerCenter support?

ePowerCenter supports the following languages:

English

Q. What type of pricing plans does ePowerCenter offer?

ePowerCenter has the following pricing plans:

Subscription

Q. Does ePowerCenter support mobile devices?

We do not have any information about what devices ePowerCenter supports

Q. What other apps does ePowerCenter integrate with?

ePowerCenter integrates with the following applications:

Facebook

Q. What level of support does ePowerCenter offer?

ePowerCenter offers the following support options:

Online Support, Phone Support, Video Tutorials