PestPac

PestPac

Field service software for pest control businesses

3.9/5 (154 reviews)

PestPac Overview

PestPac is a cloud-based solution from WorkWave, designed for pest control businesses, which includes tools for appointment scheduling, route optimization, dispatching, vehicle tracking, inventory management and materials tracking, billing and invoicing, payment processing, reporting, marketing, feedback collection, and more. Native apps for iOS and Android allow technicians to access information on appointments, accounts, and services, record usage of materials, capture customer signatures, collect payments through integrated credit card processing, and print or email inspection reports while out in the field.

PestPac’s work order management system allows users to manage one-off and recurring jobs, including monthly, quarterly, and annual services. Built-in standard service options can be used, or users can add their own services with names, descriptions, frequencies, pricing, tax details, and more. Service programs can also be created for jobs requiring multiple visits, such as bed bugs or mosquitos, with work orders automatically generated based on the specified start and end dates. The multi-unit management module enables users to track services for multi-unit buildings, whether residential or commercial, with the ability to automate follow-ups and track multiple units and devices.

PestPac includes customer account access, through which residential customers can view their recent and upcoming services, service history, account statement, material usage history, pest findings, and device inspections, and also update their billing information, make payments, and schedule services. Customers can also rate technicians and appointments, and provide feedback, with feedback requests sent automatically at a frequency defined by users.

Pricing

Starting from
N/A
Pricing options
Free Trial
Value for money

Devices

Business size

S
M
L

Markets

United States

Supported Languages

English

PestPac Reviews

Overall rating
3.9/5
73% positive reviews
78
Excellent
34
Very good
16
Average
5
Poor
21
Terrible
Ramon T.

Even with minor bugs, I'd still recommend PestPac

Used Daily for 2+ years
Reviewed on 2016/09/20
Review Source: Capterra

I started working with PestPac via handheld only as a Pest Tech. Then I worked with it for 2 years as an administrative assistant. I transferred to a company that hired me as a Department Administrator. Dealing with PestPac at a management level and an employee level are 2 very separate things. Dealing with it as a technician I was only utilizing it's minor functions with limited access to what I can and cannot do. As an administrator, I have noticed I am utilizing it some of the reports every day. The reports could definitely use some work, but I understand it's a work in progress.

Pros

Customer service. Workwave has definitely got better customer service support than other software companies. I worked with PestPac before for about 2 years. After that I dealt with Workwave and had to help start another company up. Since working with them, I'm learning to adapt to the new technology and the customer service is great. I don't understand how people can complain because all I do is call them up or email them and I get a response usually within the day. If they can't solve a problem right away, they figure it out, and then call me back and teach me how to do it.

Cons

Only issue I'm really noticing is that with the old technology (Motorolla handheld devices), most of the routing on the handhelds seem easier because they can route their day on a map. But with the new iOS (iPhone 6) it seems like there isn't a map for them to work off of. Nor does it give them directions to another property. Other then that, I'd still recommend PestPac to small and large pest control companies.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Marsha K.

Great tools and addition to any pest control company

Used Daily for 2+ years
Reviewed on 2019/03/04
Review Source: Capterra

In general, I LOVE pest pac. It has made our business so much better by using it. I would highly recommend to anyone looking for pest control software. There are so many tools and pieces to use and add it you want, it is GREAT!

Pros

Customer support is excellent! I can't ask for anything better! Anything that you are unsure about, you can ask questions and get quick answers. Anything you need... training and support, they are right there to schedule time to train and go over things that you may even have already been trained on but need a refresher. Questions of any kind or problems, support will help right away. This is SO nice and comforting to know when experience with other companies in the past is not at all like this generally.
Scheduling -Route OP and dynamic planner is good, especially if you have never used a scheduler for pest control, it is great. Reports are awesome!! You can run just about any report however you want...great details to help you watch over the business.

Cons

Some of the scheduling in Route OP and dynamic planner needs attention. There are a some things that make it not work as efficiently as it could. In general it is a pretty good software, I just wish some of the ways the scheduler works were corrected to make this work better. The goal for Route OP is to help make scheduling more efficient and when it takes a lot of work to make it most efficient, that doesn't make the most sense to me.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Haley G.

Could use some improvement

Used Daily for 2+ years
Reviewed on 2017/10/25
Review Source: SoftwareAdvice

Really great software overall, but it is on the pricy side.

Pros

The software makes it really easy to track the progress of work that is being done. When can easily keep track of how many pests are caught/sighted in hotel rooms, apartment units, or single family homes. You can also set up to automatically schedule follow ups, that way nothing gets missed or forgotten. They have good reporting features to keep track of things. When an apartment manager wants to see one progress on one specific unit, we can pull a report just on the one apartment, instead of giving them everything, so it's easier for the managers to distinguish and read the reports.

Cons

There is a task feature, so you can create tasks for yourself or others so you can schedule follow ups or check back in with clients. In the past, this has been very helpful, however, with the last update, they have changed the task feature. It still keeps all your tasks in one place, but it is much more difficult to navigate and you basically have to open up the task in one window and open separate windows to view customers accounts to see the history.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

5.0/10
Alison B.

PestPac Review

Used Daily for 2+ years
Reviewed on 2019/03/08
Review Source: Capterra

Once we discovered the List Management feature, it changed our world over here. Overall, we've had a great experience with Pest Pac. Its always being updated with new features and they take feedback really well.

Pros

Now that I've learned how to use it, Pest Pac is a great system. At first, I wasn't crazy about it because it was hard to learn. The new design really helps.
Once you figure everything the reports can show you, you can do pretty much anything. There are a few things that we have to rig up in the service orders because we don't want to pay anymore than we need to. I don't know the exact cost of what we pay, but I know its pretty high.
I've heard that the other "cheaper" companies don't have as many features and their customer service isn't as great.
Pest Pac does have amazing customer service. Every time I've called or email in, I get a quick answer to my questions. If the person isn't sure, they check on it, and call/email right back.

Cons

It was a bit hard to learn, and I'm not crazy about the blue color of it all but thats just little stuff. I have no actual complaints.

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend

8.0/10
Richard L.

PestPac - Great software for independent pest control owners/operators!

Used Daily for 2+ years
Reviewed on 2018/01/26
Review Source: GetApp

Pros

I spend over 30 years in corporate management of the large, national pest control company before I left and bought 2 local pest companies. I can tell you PestPac is loaded with features that the larger companies would die to have! I went paperless 30 days after integrating all of my accounts into the system. Reduced the need for 1 office person/bookkeeper. Technicians love the app on their I-phone and can review the orders for the upcoming week/month. What I like best is the ability for techs to take pictures and embed in the work order to alert our customers what we have done for them during the service (removed a wasp nest, killed an ant mound, moved dog bowls, etc). Great overall software!

Cons

It is not really easy to learn and the only way to learn is by trial and error. The initial trainer assigned to my account was not very knowledgeable - so after I complained they assigned the best of the best and she was AWESOME!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10

PestPac Pricing

Starting from
N/A
Pricing options
Free Trial
Value for money

Two licensing options are available, with Standard and Enterprise editions offered. Pricing details are available on request.

PestPac Features

  • API
  • Automatic Notifications
  • Customizable Reporting
  • Inventory Management
  • Inventory Tracking

  • Activity Dashboard
  • Activity Tracking
  • Audit Trail
  • Auditing
  • Compliance Management
  • Custom Fields
  • Data Import/Export
  • Document Storage
  • Invoice Management
  • Monitoring
  • Real Time Data
  • Real Time Reporting
  • Reporting & Statistics
  • Third Party Integration
  • Workflow Management

Additional information for PestPac

Key features of PestPac

  • Automated voice and text notifications
  • Billing & invoicing
  • Credit card integration
  • Customer feedback collection
  • Customer portal
  • Customer relationship management (CRM)
  • Customer surveys
  • Customizable messages
  • Customizable reporting
  • Digital logbook
  • Dispatching
  • Document management
  • Driver behavior monitoring
  • Executive dashboard
  • Fleet management
  • Geofence alerts
  • Inventory management
  • Materials tracking
  • Multi-unit tracking
  • One-time and recurring services
  • Online bill payments
  • Route optimization
  • Sales reports
  • Service reports
  • Vehicle tracking
  • Visual route manager
  • WDI/WDO (wood destroying insect/organism) forms
  • Work order management

Benefits

  • A module for tracking services in multi-unit buildings can be used for work in apartment buildings, hospitals, dormitories, and more.

  • The executive dashboard gives users an overview of technician production, performance percentages and overall numbers, reports on budget and revenue, real-time lead pipeline progress, and daily business statistics summaries.

  • A route optimization system analyzes appointments and finds optimal appointment slots for last-minute bookings, as well as optimizing planning across single and multiple days with dynamic route redistribution and multi-day appointment scheduling.

  • Alerts can be sent automatically to users, in a variety of situations, including when a geofence (virtual perimeter) is crossed, if vehicles are used outside of their authorized hours, for harsh or excessive acceleration, braking, or cornering, and if a driver either breaks a posted speed limit or crosses a predetermined speed threshold.

  • Customer feedback can be automatically requested by email, with users able to control the frequency of requests, and a reviews widget enables users to showcase positive reviews on their website.

  • PestPac FAQs

    Below are some frequently asked questions for PestPac.

    Q. What type of pricing plans does PestPac offer?

    PestPac offers the following pricing plans:

    Free Trial: Not Available

    Two licensing options are available, with Standard and Enterprise editions offered. Pricing details are available on request.

    Q. What are the main features of PestPac?

    PestPac offers the following features:

    • Automated voice and text notifications
    • Billing & invoicing
    • Credit card integration
    • Customer feedback collection
    • Customer portal
    • Customer relationship management (CRM)
    • Customer surveys
    • Customizable messages
    • Customizable reporting
    • Digital logbook
    • Dispatching
    • Document management
    • Driver behavior monitoring
    • Executive dashboard
    • Fleet management
    • Geofence alerts
    • Inventory management
    • Materials tracking
    • Multi-unit tracking
    • One-time and recurring services
    • Online bill payments
    • Route optimization
    • Sales reports
    • Service reports
    • Vehicle tracking
    • Visual route manager
    • WDI/WDO (wood destroying insect/organism) forms
    • Work order management

    Q. Who are the typical users of PestPac?

    PestPac has the following typical customers:

    Large Enterprises, Mid Size Business, Small Business

    Q. What languages does PestPac support?

    PestPac supports the following languages:

    English

    Q. What type of pricing plans does PestPac offer?

    We do not have any information about what PestPac pricing plans

    Q. Does PestPac support mobile devices?

    PestPac supports the following devices:

    iPhone, iPad

    Q. What other apps does PestPac integrate with?

    PestPac integrates with the following applications:

    QuickBooks, SalesRabbit

    Q. What level of support does PestPac offer?

    PestPac offers the following support options:

    FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials