AxisCare

Empowering Home Care Through State-of-the-Art Software

4,7 /5 (650 reviews) Write a Review!

AxisCare Overview

What is AxisCare?

AxisCare is an award-winning, web-based home care scheduling and management platform designed for home care agencies in the US and abroad, that provides free and unlimited training and support.

AxisCare offers user-friendly scheduling, a state-of-the-art GPS Mobile App, automatic invoicing, custom forms and reports, payroll and billing integrations, EVV capabilities, visit insights, and so much more. Built-in marketing and CRM features allow users to track revenue by referral source, analyze advertising methods, select the best advertisement methodology and convert leads into active clients. Tracking of connections and relationships allows agencies to manage marketing efforts and offer a better return on investment.

Easily schedule visits with caregivers and clients, and provide real-time alerts to office staff, notifying them of late clock ins and more. Track where visit activities take place and restrict clock in location using geofence and GPS capabilities, ensuring that caregivers clock in and out honestly and conveniently. Caregivers can use AxisCare Mobile to record ALDs and care notes, chat in real-time with office staff, e-sign for visits, track mileage, expenses and much more, even if they are offline.

AxisCare integrates with industry-leading partners for things like payroll and billing (Quickbooks + Quickbooks Online), state-specific legal forms (Littler), client and caregiver satisfaction (Home Care Pulse), background checks (ClearStar), caregiver training (CareAcademy), among others. AxisCare offers free video tutorials and customer support to help their clients get up and running on their custom site as quickly as possible.

AxisCare Overview

Pricing

Starting from
US$200,00/month

Pricing options

Free Trial
Subscription
Value for money

Monthly, Per client - all inclusive pricing


AxisCare Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom, Australia
Supported Languages
English

Media

Custom Reporting
Custom Forms
Custom Forms
Custom Forms
AxisCare video AxisCare video AxisCare screenshot: Custom Reporting AxisCare screenshot: Custom Forms AxisCare screenshot: Custom Forms AxisCare screenshot: Custom Forms AxisCare screenshot: AxisCare screenshot:

AxisCare Reviews

AxisCare Reviews

Overall rating
4,7
/
5
Excellent
490

Very good
130

Average
19

Poor
8

Terrible
3

Value for Money
4,5
Features
4,3
Ease of Use
4,5
Customer Support
4,5
95% recommended this app
Verified Reviewer

No Surprises

Can't say enough good things. Absolutely love this software over all the competitors we've had in the past. Hands down the best out there for the price.


Katrina B.

AxisCare: A company that exceeds the common standards of customer service

Integration was seamless. My branch was the pilot branch for Family Resource Home Care. [SENSITIVE CONTENT HIDDEN] made the trip here personally (Moscow, Idaho- Spokane, WA) to assist with our go live. [SENSITIVE CONTENT HIDDEN] are professional, knowledgeable and extremely friendly. I would highly recommend AxisCare not only for it's features, but also because the team behind Axis Care is exceptional.


Verified Reviewer

the cutomer support and billing is terrible

We feel for the price this could be a great product but the way the service is being handled has our company very concerned and we actually are looking for other products to replace this company.


Jared W.

Great Product. Continuously being improved more and faster than any POC software in our space

They have been a great partner and really are striving to make real world problems easier to deal with and they support our continuous effort to create systems that remove manual labor work or manual constant touches. This reduces the number of errors possible, streamlines processes for greater consistency across our multiple branches and reduces busy work for our staff so they can focus more on their primary job functions.


William B.

It's All About Relationships

It's all about relationships: [SENSITIVE CONTENT HIDDEN] etc etc....Thier team. This makes them a great part of our team and builds a long-term relationship, its not just a business agreement. It is very personal working with the team in TX, our needs are always addressed in an extremely quick manner and our concerns are addressed likewise. I had one office (started with Axiscare) i purchased another office (Generations) ... i compared the two for 8 months, i finally had to make the right decision which was to switch to Axiscare in both offices.... have NEVER regretted that decision. They have been partners in my success from the beginning, and will continue to be so.. Wil


Verified Reviewer
Industry: Individual & Family Services
Company size: 201-500 Employees

No Surprises

Used Daily for 2+ years
Reviewed on 2020/10/28
Review Source: Capterra

Can't say enough good things. Absolutely love this software over all the competitors we've had in the past. Hands down the best out there for the price.

Pros

It may not be the "prettiest" but it is very user friendly and most importantly IT WORKS. Our company has been through 3 other software platforms over the last 8 years. All previous companies over promised and under performed. Do not be distracted by fancy software features. Those fancy features do not do you any good if the core software doesn't work. AxisCare works! No data loss, no saving issues, rarely down for maintenance and easy to navigate.

Cons

I really can't answer this question because AxisCare is always rolling out new functions and features and they listen to what their clients want. There have been multiple features our office has needed that were added within a few months. That's unheard of in this industry!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Katrina B.
Industry: Hospital & Health Care
Company size: 501-1 000 Employees

AxisCare: A company that exceeds the common standards of customer service

Used Daily for 1+ year
Reviewed on 2020/10/21
Review Source: Capterra

Integration was seamless. My branch was the pilot branch for Family Resource Home Care. [SENSITIVE CONTENT HIDDEN] made the trip here personally (Moscow, Idaho- Spokane, WA) to assist with our go live. [SENSITIVE CONTENT HIDDEN] are professional, knowledgeable and extremely friendly. I would highly recommend AxisCare not only for it's features, but also because the team behind Axis Care is exceptional.

Pros

AxisCare offers a user friendly interface and at the same time enables users to do a deeper dive with a range of comprehensive reports.

Cons

As we find features we may want to add or that could be useful, AxisCare works with us on adding enhancements. The cons are only that it takes time to get several features up and running.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Verified Reviewer
Industry: Hospital & Health Care
Company size: 11-50 Employees

the cutomer support and billing is terrible

Used Daily for 2+ years
Reviewed on 2019/11/07
Review Source: GetApp

We feel for the price this could be a great product but the way the service is being handled has our company very concerned and we actually are looking for other products to replace this company.

Pros

The prodcut itself is not bad for the money but the service is terrible

Cons

The prodcut itself is not bad but they way the tickets are not handled, there is no trail t follow up. the forms dont work properly and they change our setting and funtions with out telling us causing issues for us and causing us to lose money. When we call and ask for a supervisor they will do everything to keep you from letting anyone know. I also have concerns about the billing and how its handled. They bill when they want to, no set dates and rep. is always off with sick kids and then has the nerve to put warnings that we have not paid and not take off after we pay and refuse to help our staff because we had a past balance and had payments scheduled and prmised to pay as soon as the benk allowed. Really concered about the direction that this company is going with the poor service and lack of polocies except making rules up as they go. Also the customer service reps are very rude and really dont want to hear what we say but just get us off the phone as soon as possible.

Response from AxisCare Software

Thank you for your review. I'm sorry to hear about your negative experience. We're normally known in the industry for our exceptional customer service, and we regret that we have not met your expectations. We always endeavor to answer calls and emails as they come in, and if we miss a call during normal business hours due to a high volume of calls, we try to return any voicemails left as quickly as possible.

Our Tech Help Desk personnel are trained to escalate any calls which request a supervisor to our Customer Support Director or escalate it further, as needed. If you have any issues with the tone of a call or email interaction you have had, please let us know immediately and we will be happy to look into it, address it, and resolve the issue thoroughly and quickly.

We are sorry to hear you have had a difficult experience with our billing policies. If you'd like to discuss this further, please call 800-528-6201 and ask for me, Micah Key, Director of Client Experience.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 0.0/10

Jared W.
Industry: Health, Wellness & Fitness
Company size: 501-1 000 Employees

Great Product. Continuously being improved more and faster than any POC software in our space

Used Daily for 1+ year
Reviewed on 2020/10/28
Review Source: Capterra

They have been a great partner and really are striving to make real world problems easier to deal with and they support our continuous effort to create systems that remove manual labor work or manual constant touches. This reduces the number of errors possible, streamlines processes for greater consistency across our multiple branches and reduces busy work for our staff so they can focus more on their primary job functions.

Pros

Ease of use. Easy to train to. It is constantly being improved via actual listening to customer feedback. Previous softwares used often gave updates or "enhancements" that were worthless and we often wondered who in the world did they make that update for....

Cons

Some of the website gooey is not as slick and sexy as others I have seen or been demoed. They are redoing several screens to update the look and functionality in phases. The ones they have updated look good.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

William B.
Industry: Health, Wellness & Fitness
Company size: 51-200 Employees

It's All About Relationships

Used Daily for 2+ years
Reviewed on 2020/11/06
Review Source: Capterra

It's all about relationships: [SENSITIVE CONTENT HIDDEN] etc etc....Thier team. This makes them a great part of our team and builds a long-term relationship, its not just a business agreement. It is very personal working with the team in TX, our needs are always addressed in an extremely quick manner and our concerns are addressed likewise. I had one office (started with Axiscare) i purchased another office (Generations) ... i compared the two for 8 months, i finally had to make the right decision which was to switch to Axiscare in both offices.... have NEVER regretted that decision. They have been partners in my success from the beginning, and will continue to be so.. Wil

Pros

The Axis care team, is great, and although the presentation and system may not be as "flashy" as other software's, it is by far the best i have used. Also, on top of that the team is always there to both help and be-friend us. Not just for business, but also for personal enhancement and friendship.

Cons

What things i did not like, i brought up as concerns, and they have always resolved the issues, or placed a change order in to resolve the software change desired.... no cons at this time.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
8,9/10
Based on 650 user ratings
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AxisCare Pricing

AxisCare Pricing

Starting from
US$200,00/month
Free Trial
Subscription
Value for money

Monthly, Per client - all inclusive pricing

Monthly, Per client - all inclusive pricing

Value for Money
4,5/5
Based on 650 user ratings
Compare value for money rating with alternatives
Compare with alternatives

AxisCare Features

AxisCare Features

API
Activity Dashboard
Appointment Management
Automatic Notifications
Billing & Invoicing
Calendar Management
Charting
Claims Management
Client Portal
Compliance Management
Customizable Reporting
Document Management
Document Storage
HIPAA Compliance
Records Management
Reminders
Reporting & Statistics
Self Service Portal
Third Party Integration
Workflow Management
Features
4,3/5
Based on 650 user ratings
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Categories

Additional information for AxisCare

Additional information for AxisCare

Key features of AxisCare

  • Automated shift scheduling
  • Background checking
  • Capture and convert leads
  • Easily track referral sources
  • GPS controlled clock in and out
  • Integration with payroll
  • Manage caregiver credentials
  • Manage notes of each visit
  • Manage revenue by referral source
  • Marketing reminders
  • Multi-location
  • Profiles management
  • Quick status reports
  • Real time alerts
  • Record care notes
  • Telephony and messaging
  • Track and manage overtime
  • Track and report on referrals
  • Track certification
  • View historical visits
  • View upcoming visits

Benefits

● Schedule with ease, using drag and drop functionality to create and fill shifts with the click of a button, and color coded calendars to track things like missed clock ins, open visits, and more.

● AxisCare allows agency owners to easily manage caregivers by tracking overtime, break times, GPS clock-ins, background checks and certifications, and symptom screening, all while maintaining effective communication with HIPAA compliant two-way chat.

● Agencies can create specialized forms using the user-friendly custom forms builder, filling them out directly on profiles, helping them to take their forms paperless.

● The AxisCare mobile app allows caregivers to clock in and out, document ADLs and care notes, respond to open visit requests, track upcoming/historical visit data, e-sign for visits, chat with office staff, and more.

● Gain complete visibility into all aspects of your agency by tracking revenue, payroll, hours of care provided, referrals and much more using Custom Reports and our robust Business Intelligence tool.

● AxisCare's client portal gives clients and their families access to calendars, care notes, forms, and more.

AxisCare FAQs

AxisCare FAQs

Below are some frequently asked questions for AxisCare.

Q. What type of pricing plans does AxisCare offer?

AxisCare offers the following pricing plans:

Starting from: US$200,00/month

Pricing model: Subscription

Free Trial: Not Available

Monthly, Per client - all inclusive pricing

Q. What are the main features of AxisCare?

AxisCare offers the following features:

  • Automated shift scheduling
  • Background checking
  • Capture and convert leads
  • Easily track referral sources
  • GPS controlled clock in and out
  • Integration with payroll
  • Manage caregiver credentials
  • Manage notes of each visit
  • Manage revenue by referral source
  • Marketing reminders
  • Multi-location
  • Profiles management
  • Quick status reports
  • Real time alerts
  • Record care notes
  • Telephony and messaging
  • Track and manage overtime
  • Track and report on referrals
  • Track certification
  • View historical visits
  • View upcoming visits

Q. Who are the typical users of AxisCare?

AxisCare has the following typical customers:

Small Business, Large Enterprises, Mid Size Business

Q. What languages does AxisCare support?

AxisCare supports the following languages:

English

Q. What type of pricing plans does AxisCare offer?

AxisCare has the following pricing plans:

Subscription

Q. Does AxisCare support mobile devices?

AxisCare supports the following devices:

Android, iPhone

Q. What other apps does AxisCare integrate with?

AxisCare integrates with the following applications:

ApplicantStack, ApplicantStack, Google Calendar, Hireology, Home Care Pulse, Keap, Microsoft Excel, Microsoft Outlook, QuickBooks Online, Twilio

Q. What level of support does AxisCare offer?

AxisCare offers the following support options:

Phone Support, Video Tutorials, Online Support, FAQs, Knowledge Base