About AxisCare

AxisCare is an award-winning, web-based home care scheduling and management platform designed for home care agencies in the US and abroad, that provides free and unlimited training and support.

AxisCare offers user-friendly scheduling, a state-of-the-art GPS Mobile App, automatic invoicing, hospitalization tracking and metrics, custom forms and reports, payroll and billing integrations, EVV capabilities, payment processing with next day funding, visit insights, and so much more. Built-in marketing and CRM features allow users to track revenue by referral source, analyze advertising methods, select the best advertisement methodology and convert leads into active clients. Tracking of connections and relationships allows agencies to manage marketing efforts and offer a better return on investment.

Easily schedule visits with caregivers and clients, and provide real-time alerts to office staff, notifying them of late clock ins and more. Track where visit activities take place and restrict clock in location using geofence and GPS capabilities, ensuring that caregivers clock in and out honestly and conveniently. Caregivers can use AxisCare Mobile to record ALDs and care notes, chat in real-time with office staff, e-sign for visits, track mileage, expenses and much more, even if they are offline.

AxisCare integrates with industry-leading partners for things like payroll and billing (Quickbooks + Quickbooks Online), state-specific legal forms (Littler), client and caregiver satisfaction (Home Care Pulse), background checks (ClearStar), caregiver training (CareAcademy), among others. AxisCare offers free video tutorials and customer support to help their clients get up and running on their custom site as quickly as possible.

Pricing starting from:

US$150,00/month

  • Free Trial
  • Subscription

Key benefits of AxisCare

● Schedule with ease, using drag and drop functionality to create and fill shifts with the click of a button, and color coded calendars to track things like missed clock ins, open visits, and more.

● AxisCare allows agency owners to easily manage caregivers by tracking overtime, break times, GPS clock-ins, background checks and certifications, and symptom screening, all while maintaining effective communication with HIPAA compliant two-way chat.

● Agencies can create specialized forms using the user-friendly custom forms builder, filling them out directly on profiles, helping them to take their forms paperless.

● The AxisCare mobile app allows caregivers to clock in and out, document ADLs and care notes, respond to open visit requests, track upcoming/historical visit data, e-sign for visits, chat with office staff, and more.

● Gain complete visibility into all aspects of your agency by tracking revenue, payroll, hours of care provided, referrals and much more using Custom Reports and our robust Business Intelligence tool.

● AxisCare's client portal gives clients and their families access to calendars, care notes, forms, and more.

Devices

Business size

S M L

Markets

Australia, Canada, United Kingdom, United States

Supported Languages

English

Pricing starting from:

US$150,00/month

  • Free Trial
  • Subscription

Images

Custom Reporting
Custom Forms
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AxisCare video
AxisCare video
AxisCare video
AxisCare screenshot: Custom Reporting AxisCare screenshot: Custom Forms AxisCare screenshot: AxisCare screenshot: AxisCare screenshot: AxisCare screenshot: AxisCare screenshot: AxisCare screenshot:

Features

Total features of AxisCare: 35

  • Automated Scheduling
  • Billing & Invoicing
  • Care Plan Management
  • Caregiver Scheduling
  • Certification Tracking
  • Chat/Messaging
  • Client Management
  • Client Portal
  • Clock In / Out
  • Computer Telephony Integration
  • Credential Management
  • Customizable Forms
  • Electronic Signature
  • For Non-Medical Care
  • GPS
  • Historical Reporting
  • Lead Capture
  • Mobile Access
  • Multi-Location
  • Overtime Calculation
  • Patient Records Management
  • Payroll Management
  • Personalization
  • Project Management
  • Real Time Notifications
  • Records Management
  • Reference Checking
  • Referral Tracking
  • Reminders
  • Reporting/Analytics
  • Revenue Management
  • Scheduling
  • Status Tracking
  • Time Tracking by Client
  • Visitor Tracking

Alternatives

AlayaCare

3,9
#1 Alternative to AxisCare
AlayaCare’s unique home care software offers a complete solution to manage the entire client lifecycle in a secure,...

SMARTcare

4,8
#2 Alternative to AxisCare
SMARTcare’s platform leverages caregiver workflow best practices improving cost management & outcomes. Enabling quality...

Medflyt

0
#3 Alternative to AxisCare
Medflyt is a caregiver-centric app that enables care providers to manage all home care operations. Medfylt manages all...

Vagaro

4,7
#4 Alternative to AxisCare
Vagaro is a web-based solution for salon, wellness and fitness center owners to promote their business, manage staff,...

Reviews

Overall rating

4,7 /5
(650)
Value for Money
4,5/5
Features
4,3/5
Ease of Use
4,5/5
Customer Support
4,5/5

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Showing 5 reviews of 650
Verified Reviewer
Overall rating
  • Industry: Individual & Family Services
  • Company size: 201-500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

No Surprises

Reviewed on 2020/10/28

Can't say enough good things. Absolutely love this software over all the competitors we've had in...

Can't say enough good things. Absolutely love this software over all the competitors we've had in the past. Hands down the best out there for the price.

Pros

It may not be the "prettiest" but it is very user friendly and most importantly IT WORKS. Our company has been through 3 other software platforms over the last 8 years. All previous companies over promised and under performed. Do not be distracted by fancy software features. Those fancy features do not do you any good if the core software doesn't work. AxisCare works! No data loss, no saving issues, rarely down for maintenance and easy to navigate.

Cons

I really can't answer this question because AxisCare is always rolling out new functions and features and they listen to what their clients want. There have been multiple features our office has needed that were added within a few months. That's unheard of in this industry!

William B.
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 51-200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

It's All About Relationships

Reviewed on 2020/11/06

It's all about relationships: [SENSITIVE CONTENT HIDDEN] etc etc....Thier team. This makes them a...

It's all about relationships: [SENSITIVE CONTENT HIDDEN] etc etc....Thier team. This makes them a great part of our team and builds a long-term relationship, its not just a business agreement. It is very personal working with the team in TX, our needs are always addressed in an extremely quick manner and our concerns are addressed likewise. I had one office (started with Axiscare) i purchased another office (Generations) ... i compared the two for 8 months, i finally had to make the right decision which was to switch to Axiscare in both offices.... have NEVER regretted that decision. They have been partners in my success from the beginning, and will continue to be so.. Wil

Pros

The Axis care team, is great, and although the presentation and system may not be as "flashy" as other software's, it is by far the best i have used. Also, on top of that the team is always there to both help and be-friend us. Not just for business, but also for personal enhancement and friendship.

Cons

What things i did not like, i brought up as concerns, and they have always resolved the issues, or placed a change order in to resolve the software change desired.... no cons at this time.

Verified Reviewer
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

the cutomer support and billing is terrible

Reviewed on 2019/11/07

We feel for the price this could be a great product but the way the service is being handled has...

We feel for the price this could be a great product but the way the service is being handled has our company very concerned and we actually are looking for other products to replace this company.

Pros

The prodcut itself is not bad for the money but the service is terrible

Cons

The prodcut itself is not bad but they way the tickets are not handled, there is no trail t follow up. the forms dont work properly and they change our setting and funtions with out telling us causing issues for us and causing us to lose money. When we call and ask for a supervisor they will do everything to keep you from letting anyone know. I also have concerns about the billing and how its handled. They bill when they want to, no set dates and rep. is always off with sick kids and then has the nerve to put warnings that we have not paid and not take off after we pay and refuse to help our staff because we had a past balance and had payments scheduled and prmised to pay as soon as the benk allowed. Really concered about the direction that this company is going with the poor service and lack of polocies except making rules up as they go. Also the customer service reps are very rude and really dont want to hear what we say but just get us off the phone as soon as possible.

Response from AxisCare Software

Thank you for your review. I'm sorry to hear about your negative experience. We're normally known in the industry for our exceptional customer service, and we regret that we have not met your expectations. We always endeavor to answer calls and emails as they come in, and if we miss a call during normal business hours due to a high volume of calls, we try to return any voicemails left as quickly as possible.

Our Tech Help Desk personnel are trained to escalate any calls which request a supervisor to our Customer Support Director or escalate it further, as needed. If you have any issues with the tone of a call or email interaction you have had, please let us know immediately and we will be happy to look into it, address it, and resolve the issue thoroughly and quickly.

We are sorry to hear you have had a difficult experience with our billing policies. If you'd like to discuss this further, please call 800-528-6201 and ask for me, Micah Key, Director of Client Experience.

Ryan T.
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 51-200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Responsive, deep infrastructure. Unfortunate name.

Reviewed on 2020/11/05

One of the best things about Axiscare is that they have really responsive and helpful support...

One of the best things about Axiscare is that they have really responsive and helpful support staff. We have been in need of frequent help, and they have provided that in spades.

Pros

Axis was very easy to implement across our home health care business. We were updating from paper time cards, so the biggest challenge was bringing our caregivers into a new technological reality. It only took a bit of training and a couple of weeks to pull it off. It helps that the admin staff was trained very thoroughly by the Axis staff. The interface is very easy to use and it keeps all of our notes and documents at our fingertips. Moreover, the interface seems to have been created by people that have done scheduling before, unlike some other software we looked at. It makes a huge difference for your staff as the thing they are in constant contact with feels right to them. I am very happy with Axis and am confident we made the right choice with them.

Cons

The Axiscare app is my biggest complaint about the software. If I or the admin staff is using the website to alter things or update visits, it is flawless and responsive. When I get on my phone app it has problems from time to time. The biggest problem is that it sometimes crashes and makes me sign in again. This is not a major problem because I can just do that. It does lead to calls from frustrated caregivers that don't know why this is happening. It is a small complaint, and Axis may fix this by the time you are reading it, but it's really my only complaint about this software.

Jared W.
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 501-1 000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great Product. Continuously being improved more and faster than any POC software in our space

Reviewed on 2020/10/28

They have been a great partner and really are striving to make real world problems easier to deal...

They have been a great partner and really are striving to make real world problems easier to deal with and they support our continuous effort to create systems that remove manual labor work or manual constant touches. This reduces the number of errors possible, streamlines processes for greater consistency across our multiple branches and reduces busy work for our staff so they can focus more on their primary job functions.

Pros

Ease of use. Easy to train to. It is constantly being improved via actual listening to customer feedback. Previous softwares used often gave updates or "enhancements" that were worthless and we often wondered who in the world did they make that update for....

Cons

Some of the website gooey is not as slick and sexy as others I have seen or been demoed. They are redoing several screens to update the look and functionality in phases. The ones they have updated look good.

Showing 5 reviews of 650 Read all reviews

AxisCare FAQs

Below are some frequently asked questions for AxisCare.

AxisCare offers the following pricing plans:

  • Starting from: US$150,00/month
  • Pricing model: Subscription
  • Free Trial: Available

Flex Pricing: Your choice of A La Carte or All-Inclusive (per client)

We do not have any information about AxisCare features

AxisCare has the following typical customers:

Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

AxisCare supports the following languages:

English

AxisCare supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

AxisCare integrates with the following applications:

ApplicantStack, Google Calendar, Google Maps, Keap, Microsoft Excel, Microsoft Outlook, QuickBooks Online Advanced, Quickbooks Online, Twilio Voice

AxisCare offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat

Related categories

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