Insight
About Insight
Insight is a salon & spa management software that helps small, mid-size and enterprise organizations in managing appointments, clients and staff. The software can be installed on-premises or hosted in the cloud.
Insight salon & spa software offers a variety of features such as appointment management, client & staff management, marketing services and reporting. Users can book appointments and reserve service rooms and resources online, and receive appointment confirmation messages on their phones. The tool records client preferences, formulas and other notes as well as tracking product, service and appointment histories and other personal details such as birthdays and anniversaries. The software also stores contact and employment details of staff, sets up flexible, rotating work schedules, and supports role-based access to data using passwords and administrative controls. Users can generate over 80 report types including sales and appointment trends, inventory and services. Multiple payment methods can be accepted for a single invoice, and discounts and cancellations tracked, with hardware integrations for barcode scanners, cash drawers and receipt printers. Insight’s inventory management feature helps to analyze inventory levels and track partial use of an item. The pricing grid feature lets clients optimize sales revenue and price services based on department, category, and employee skills or experience.
Insight software can be customized to meet specific customer requests and offers add-ons and integration with third-party software such as QuickBooks to help salons and spas improve their efficiency and client experience.
Key benefits of Insight
• Insight salon & spa software offers a variety of features such as online appointment booking, customer management, employee management and inventory tracking to help customers run their businesses efficiently.
• The software stores client information such as appointment history, products & services consumed and other personal details and sends targeted email campaigns & text messages to build effective customer relationships.
• The tool also helps in payroll management of employees and tracks employee hours, payroll types and calculates taxes & other deductions automatically.
• Insight provides a variety of advanced add-ons that help in credit card processing, remote access, text message marketing and membership management to improve client experience and operational efficiency.
• The software can be installed on-premises or be hosted in the cloud, and also provides native mobile applications for Android and iOS devices.
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Reviews
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- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Love love insite
Reviewed on 2016/11/04
Customer service is fantastic ! Anytime I need help they're always so helpful, friendly and never...
Customer service is fantastic ! Anytime I need help they're always so helpful, friendly and never condescending. A special thanks to Tara Woleben, who was so gracious with me!
Pros
Everyday ease. Great customer service
Cons
Features that seem too complicated. Whish someone could personally come down to explain
Response from Syntec Business Systems
Buffie, Thanks for the review. While it would be nice to be able to personally visit every one of our clients to show them all the features, that might get a little expensive and time consuming. However, our support staff can log in to your computer over the internet and show you any of the features you are confused about to ensure that you are able to fully utilize the software and reap all the benefits. Just call customer support whenever you have some free time and they can go through it with you.
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Excellent Salon Software
Reviewed on 2016/10/25
The software is feature rich but most importantly (coming from an IT background myself), the...
The software is feature rich but most importantly (coming from an IT background myself), the support is absolutely the best! It can be a little "clicky" esp in Reports, but I am very happy overall.
Pros
It does what I need, is fairly intuitive, and is feature rich.
Cons
Reports, which I use quite a bit, is a little clicky, especially when printing. I wish there was a way to regulate all the confirmations when printing and just be able to click once for things (i.e. selecting a Stylist). Also, sometimes I have to hunt for things (i.e. confirming the appointment for an online booking).
Response from Syntec Business Systems
Thanks for the review, Bill! We'll take your suggestions into consideration as we continue to optimize the user experience.
- Industry: Consumer Services
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
Seems like a lot of extra steps could be eliminated.
Reviewed on 2017/08/02
Run entire salon business on it. Keeps track of everything in and out of drawer. Makes closing...
Run entire salon business on it. Keeps track of everything in and out of drawer. Makes closing drawer very easy to justify and balance.
Pros
Color coding of services, double booking feature, keeping all info in one place, business reports good, end of day checkout easy.
Cons
All the extra screens that pop up that are unnecessary. Things could be simplified. Checkout is to time consuming.
Response from Syntec Business Systems
Hi Terry, thanks for the review. Depending on the way your system is set up, it is possible to only show the summary screen which asks for the tip amount and also offers the option to rebook. Please give our Support team a call (1-800-805-4532) and we can help streamline your process.
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Insight has been a great software change for our salon. It is keeping us more organized! thank...
Reviewed on 2017/08/01
My inventory and sales are more organized, it has helped train my clients with the world of...
My inventory and sales are more organized, it has helped train my clients with the world of "online" - its a step up for us to send out email confirms and not phone calls... Tech support is always there to answer my questions and I really appreciate that! Hoping the phone app gets improvements to prevent crashing, otherwise, we are happy with Insight!
Pros
We like the ability to pull multiple reports, and the detail in which you can record items. Customer Support has always been very helpful and I appreciate that tremendously!
Cons
The frequency in which the app crashes...too often! The only other con would be that you have to bundle so many add ons....we would love to use text messages, and have multiple log ins...but that in addition to growing our team would more than double our price.
Response from Syntec Business Systems
Thanks for the review, Brittanee! Please give our Support Team a call at 1-800-805-4532 so we can look into the trouble you're having with the mobile app. Also, we recently announced "Insight Deluxe Cloud" which includes text messages with your monthly subscription. Check it out on our website!
- Industry: Health, Wellness & Fitness
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
Working through an apple can have it's challenges
Reviewed on 2017/03/06
I find sometimes the cloud version is extremely slow lately which makes it frustrating on occasion....
I find sometimes the cloud version is extremely slow lately which makes it frustrating on occasion. I also find there is extreme wait times for support when calling sometimes. I know this tends to be the norm for most support numbers however; I found it much faster when I first signed on with Insight than lately. I find there is also some issue when using apple with Insight. Challenges hooking up to certain hardware. The cloud version didn't even allow me to use my barcode scanner anymore. Super frustrating. Overall Ok value for the price but definitely lacks some of the seamlessness other companies have. If I were to expand, I'd likely shop around.
Pros
Email reminders
Cons
The inability to use seamlessly with any Mac product with the exception of the iPhone App.
Insight FAQs
Below are some frequently asked questions for Insight.Q. What type of pricing plans does Insight offer?
Insight offers the following pricing plans:
- Starting from: US$25.00/month
- Pricing model: Subscription
- Free Trial: Available
Solo edition - $25/month (single employee) Partner edition - $50/month (2-3 employees) Growth edition - $75/month (4-6 employees) Small business edition - $100/month (7–12 employees) Enterprise edition - $140/month (Unlimited employees) Contact Syntec Business Systems for more detailed pricing
Q. Who are the typical users of Insight?
Insight has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Insight support?
Insight supports the following languages:
English, Spanish
Q. Does Insight support mobile devices?
Insight supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Insight integrate with?
Insight integrates with the following applications:
QuickBooks Online Advanced
Q. What level of support does Insight offer?
Insight offers the following support options:
Email/Help Desk, FAQs/Forum, Phone Support, Chat
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