Google Maps

Google Maps

Desktop and mobile GPS mapping service

4.8/5 (295 reviews)

Google Maps Overview

Google Maps is a desktop and mobile GPS mapping service that offers street maps, satellite imagery, 360° panoramic views, route planning, and real-time traffic conditions.

Google Maps includes various other modules including Business View, Street View, Aerial View, Latitude, Ride Finder, and more.

Pricing

Starting from
N/A
Pricing options
Free Trial
Free
Value for money

Devices

Business size

S
M
L

Markets

Asia, Australia, Brazil, Canada, China and 5 others, Europe, Germany, India, Japan, Latin America

Supported Languages

Arabic, Chinese (Simplified), Chinese (Traditional), Czech, Danish and 22 others, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Taiwanese, Thai, Turkish, Ukrainian

Google Maps Reviews

Overall rating
4.8/5
96% positive reviews
237
Excellent
47
Very good
11
Average
0
Poor
0
Terrible
Brittney C.

Endless Features with a Clean Interface

Used Daily for 2+ years
Reviewed on 2018/07/23
Review Source: GetApp

Pros

I like Google Maps because they've mastered the art of providing lots of features without making their application difficult to use or junky. I prefer this over the Maps app that comes with my iPhone because it's much easier to edit my trip. If I don't want to take a certain bridge or highway, Google Maps can show me alternate routes and the additional time it would take in one tiny place on the screen. I also love the audio settings. I use the GPS even when I know exactly how to get somewhere so that I can have the other information that the app provides like traffic updates, crashes ahead, and alternate routes that might make more sense to take as traffic picks up. I can set the audio to "alerts only" so that I can hear my music without all of the turning instructions, just the traffic alerts. I've also noticed that Google Maps memorizes maps. When I lose signal on my phone, I don't lose the GPS because Google Maps has already saved my trip in its memory. As a new driver, that made me feel really safe and assured. Lastly, I discovered another feature that I use all the time now. I live near a huge outlet mall and it was always a hassle to know which door was closest to the store that I wanted to go into. But one day, I put a store in my GPS (not knowing it was in that outlet mall) and Google Maps actually took me to the best entrance for that specific store. I love Google Maps and I wouldn't use another GPS application.

Cons

The only bad thing I can say about Google Maps is that it doesn't always know which direction I'm facing, which can be tricky. There's an arrow that follows along the path and shows you whether you're going in the same direction of the path or not. There were times when the arrow was pointing in a different direction than the path so, I made a U-Turn and later realized that I was actually going in the right direction before.

Rating breakdown

Ease of Use

Likelihood to recommend

10.0/10
Beth D.

Eh ... for some things, yes. Others no.

Used Weekly for 2+ years
Reviewed on 2018/03/31
Review Source: GetApp

Pros

When I'm online and I want to check to see how far someplace is from me, Google Maps is definitely the place I go to check. So I do use it a lot. And it is integrated into a lot of websites, so you can get directions from it, but I have learned the hard way that the directions Google Maps provides are not always that great. And when you're on a motorcycle, going somewhere you've never been before, that is not the time to have your GPS directions suddenly mess up. And that has happened more times than I can say. In one sense, the feature of being able to put yourself on the street and get a 360 view of what ANY place looks like is nice, because you know what to look for when you're arriving some where new. However, when I was looking up an address near me, out of curiosity, I swiped the map over my own house, and it was a little creepy to have a satellite view of my house, with my motorcycle and car in the driveway. It's a little Big Brother-ish to me, which is something that has been starting to really bother me a lot lately. I mean, really? Google now either has their own satellites or can access satellite views of the entire world? I thought that stuff was reserved for the government and the CIA. Yes, it integrates with a lot of platforms, as all Google products do. Yes, it has nice features and you can find out a lot of information through Google Maps. But ... again, do you really want a company that knows almost everything about you because of their seamless integration into your life and observation of everything you do, say, buy, sell, look at, search for, etc. online to include observation by satellite to such a detailed degree that you can see your exboyfriend sitting on your back porch smoking? And if they can do that, then how come they can't get the directions right?

Cons

Upon reflection, it appears that most of the things I listed in the pros section of this review are actually pretty negative, and I have to say, that is my general feeling about Google Maps. It's like undressing in front of an open window - there's no privacy at all anymore with Google. Ever wonder why they offer so many things for free? Look what they're getting in return - they know every detail about you. And even with this satellite sky-stalker ability, and all the nice little features they include on their app, the directions are almost always wrong when I've used it. Or clicking the "no tolls" option (because who wants to dig for change while they're on a motorcycle?) and surprise? They still send you via the toll road option. Or the GPS loses connection in the middle of a trip and you're no longer getting instructions via the earpieces in your helmet. I use Waze for all my travel needs now and it has never let me down. For a quick look up online if I need to know something, sure I'll use Google Maps. But that's about as far as I trust it anymore.

Rating breakdown

Ease of Use

Likelihood to recommend

4.0/10
Rob M.

Like as a user. Leaving reviews has become a real pain.

Used Daily for 2+ years
Reviewed on 2019/05/25
Review Source: GetApp

Pros

Good for finding restaurants, etc. with reasonable feedback. I use TripAdvisor for in-depth research. The killer advantages are the location, directions, up-to-date opening times and busy times, built up by tracking Android phones in and out of the businesses.

Cons

I used to like the reminders of places I had been to leave feedback. Recently, the review entry window has been changed to provide updates and suggestions whilst you are typing in. Mostly these are not needed and a mild irritant. The real pain is that all these updates are now setting my typing entry point back to character one so the end of a word I am typing ends up as corruption at the start. This needs to be deleted then re-centering my input to complete the word. In one medium-sized review this happened over a dozen times. I will no longer leave reviews on Google Maps.

The other problem is a lack of a support route. I Googled the problem 3 ways only to get sent to the interface for business owners!

There IS an option to leave feedback about errors on Google's maps.
I used this two months ago to highlight that the postcode for my street was now centred wrongly in the middle of a wood after being correctly placed for many years. The result of this has seen many tradesmen and delivery drivers calling from the business park on the other, main roads, side of the woods.
This error has still not been corrected. I have moved to using my TomTom App for all route planning however Google Maps is still best for restaurants, hotels garages and tourist locations.

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend

6.0/10
Mike C.

This is one of my most used apps that I could not live without

Used Daily for 2+ years
Reviewed on 2018/04/10
Review Source: GetApp

Pros

Google Maps is an absolute must for any of my navigational needs. It has reshaped the way people drive. There are no more needs to have paper maps. The searching feature of google maps is very friendly using normal language. Just ask google maps to find the best place for ice cream near me and it does it. The reviews and photos that people add to the maps are very helpful in deciding where to go.

It is also a great way to avoid traffic as it updates in real time.

I love the feature that you can use voice search while already on a rout to find pit stops such as gas stations along the route and it tells you the extra amount of time it will take before you decide what extra stop to add.

Cons

The navigation no longer will reroute users to side streets.

The desktop version used to have a feature that would show you photos taken by users in the area. I would often use this to scout shooting locations for my business. This feature is either hidden or no longer in service. This function would be a great resource to me if it was added to the phone app.

The Google MyMaps feature is a great idea but falls flat do to security issues. ANyone with access to your specific map can easily copy the map and reuse it for their own purposes. I would like the ability to share my maps that I have created with others without the fear that they can copy it and share it with others whom I do not want them to have access to my content.

Rating breakdown

Ease of Use

Likelihood to recommend

10.0/10
Nathan S.

Google Maps is the King of Mapping

Used Daily for 2+ years
Reviewed on 2018/12/29
Review Source: GetApp

Pros

Google Maps is a great service that beats almost every other mapping service. I use it personally and for business:

1) It just works! Google maps are accurate and detailed, in most cases you can easily find what you are looking for. The voice navigation is mostly on point, though it can be a bit misguided at times. You can follow the
2) Business listings on Google Maps are a godsend, being able to find a business listing on Google Maps is much more intuitive than say Apple Maps. Also simply adding a location link from say Whatsapp usually gets the location on point
3) Maps API is good for developers. It is easy to build apps on top of Google Maps and you get instant access to the accuracy and depth of Maps, we have used it to plug into our applications that rely on mapping.
4) Offline functionality is very useful. Even if you do not have a connection, you can still use Google Maps to find your way around.

Cons

My biggest frustration with Google Maps is when recalculating directions to a location, it always uses the main route, in many cases there are other routes that can be used but it seems it only can only handle 2 alternative routes not more than that.

Rating breakdown

Ease of Use

Likelihood to recommend

8.0/10

Google Maps Pricing

Starting from
N/A
Pricing options
Free Trial
Free
Value for money

Free to use and download.

Google Maps Features


  • A/B Testing
  • API
  • Activity Dashboard
  • Automatic Notifications
  • Campaign Analysis
  • Campaign Management
  • Content Management
  • Customizable Branding
  • Customizable Templates
  • Data Import/Export
  • Drag & Drop Interface
  • Email Marketing
  • Engagement Analytics
  • Monitoring
  • Multi-Channel Marketing
  • Real Time Analytics
  • Real Time Data
  • Reporting & Statistics
  • Social Media Integration
  • Third Party Integration

Additional information for Google Maps

Key features of Google Maps

  • Download areas
  • Explore the map
  • GPS integration
  • Get directions and start navigation
  • Get info about a place
  • Location markers
  • Measure distances between two points
  • Mobile integration
  • Navigate offline
  • Rate and review places
  • See current location
  • See the world in 3D
  • See traffic, transit, biking, and terrain info
  • Sign-in to Google account
  • Street View
  • Zoom in or out

Benefits

  • Measure distances between two points and get various options for directions, whether by car, foot, transportation, bicycle or taxi.

  • Users can see detailed traffic, transit, biking, and terrain info, including bus arrival times.

  • Users can search for a place or type of business, and view a list of recent searches for quick recall.

  • Google Maps users can click anywhere on a map and get details and information about a place or business.

  • Upon locating a business, store or retail outlet with Google Maps, users have visibility on opening-times, contact information and customer reviews where applicable.

  • Users can view places on the map virtually with Google Street View, or in 3D with Earth view.

  • Google Maps FAQs

    Below are some frequently asked questions for Google Maps.

    Q. What type of pricing plans does Google Maps offer?

    Google Maps offers the following pricing plans:

    Pricing model: Free

    Free Trial: Not Available

    Free to use and download.

    Q. What are the main features of Google Maps?

    Google Maps offers the following features:

    • Download areas
    • Explore the map
    • GPS integration
    • Get directions and start navigation
    • Get info about a place
    • Location markers
    • Measure distances between two points
    • Mobile integration
    • Navigate offline
    • Rate and review places
    • See current location
    • See the world in 3D
    • See traffic, transit, biking, and terrain info
    • Sign-in to Google account
    • Street View
    • Zoom in or out

    Q. Who are the typical users of Google Maps?

    Google Maps has the following typical customers:

    Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business

    Q. What languages does Google Maps support?

    Google Maps supports the following languages:

    Arabic, Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Taiwanese, Thai, Turkish, Ukrainian

    Q. What type of pricing plans does Google Maps offer?

    Google Maps has the following pricing plans:

    Free

    Q. Does Google Maps support mobile devices?

    Google Maps supports the following devices:

    Android, iPhone, iPad

    Q. What other apps does Google Maps integrate with?

    Google Maps integrates with the following applications:

    Altitude Software, Enplug DisplayOS, FileTrac, Forumbee, Learndot, MagHub, Movegistics CRM, Repuso, Storepoint Store Locator, Travitor

    Q. What level of support does Google Maps offer?

    Google Maps offers the following support options:

    Forum, Knowledge Base, Video Tutorials