ReServe Event Management

ReServe Event Management

Web-based event management solution for caterers

4.7/5 (66 reviews)

ReServe Event Management Overview

ReServe Event Management solution is a web-based solution which helps caterers and event organizers to manage & execute various activities involved in organizing a catering event. Headquartered in California, ReServe Interactive provides hospitality software to small and midsized businesses primarily across the United States and Canada.

ReServe Cloud catering management solution is built using patented Event Lifecycle technology design, allowing businesses to automate event management activities starting from managing event inquiries to billing clients. The solution provides a multi-view calendar to display monthly bookings, check available slots and set alerts for booked events. Users can also customize bookings with different color-code schemes and highlight booking status as pending, in-progress or canceled. The point & click BEO builder feature allows users to create customized proposals instantly by selecting values from pre-defined menu lists, service items and pricing options.

ReServe’s catering management solution helps businesses to store their customer details such as contact information, preferred menu and previous order history in a central database. Businesses can use such information to contact their customers for new orders or running various promotion campaigns. Users can generate daily to-do lists and set reminders for urgent follow-ups. With integrated email feature, users can send communicational emails to their customers & partners directly from the solution using their preferred email account. Other features include receiving electronic payments, generating customized reports, digitally signing proposals and monitoring event progress through an intuitive real-time dashboard.

Pricing

Starting from
N/A
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Canada, United States

Supported Languages

English

ReServe Event Management Reviews

Overall rating
4.7/5
98% positive reviews
46
Excellent
19
Very good
1
Average
0
Poor
0
Terrible
Joseph A.

Woodbine Entertainment Group Reserve Interactive

Used Daily for 1-5 months
Reviewed on 2016/09/08
Review Source: Capterra

Our experience with sourcing, negotiating and implementing Reserve at our venues has been extremely positive at every level of the project. In October 2015, we decided that we needed to update our existing systems. Through our review and initial planning process we invited 4 companies to bid on our RFP. Of the four we invited, three submitted quotes which ranged by thousands of dollars. Reserve was priced in middle of the three slightly higher than lowest quote based on our initial ask but once we worked through our wants the final cost was substantially higher then we initially anticipated. Reserve was very understanding of our budgetary constraints in the initial year of our project and worked with us on a multi-year agreement that worked for both organizations. Throughout the demo and review phase of our process, Account Specialist Suzanne was very accommodating in making our times work for us, which included a very early west coast morning to accommodate an east coast group. Suzanne was very informative on the system capabilities and when she didn't have answers to the many of our questions, she would always engage the appropriate people who could provide the required answers. Suzanne remained in the loop from the initial call right through the implantation phase at which time Melanie and the implementation team took over. The implementation team at Reserve were equally as accommodating and very helpful in leading and assisting us with getting all three properties and eight sites ready for use. Their knowledge of the system allowed for us to change some of our own processes in order to maximize the software's power and efficiencies. Their process included weekly calls to keep the project on track and address any ongoing challenges and concerns. During the initial weeks Melanie's team was very helpful in finding work-a-rounds for some of our accounting and tracking processes. Since going live with our first property (3 months), Reserve has had 2 system updates, including some improvements we requested for our operational needs. They have been very receptive to adding additional system change requests for future development, which is very encouraging and reinforces the decision to go with Reserve.

Pros

- Having our Reservations, Event and Club Membership all in one system
- Bread crumb feature
- Great search functionality
- Copy features VERY helpful & easy to use
- Access from any internet connection on any device (phone access not a great experience but in a pinch great for quick info)
- Extremely easy to use
- Licensing model allows us to provide access to unlimited people within the organization
- Event & Membership Leads module allows for review of sales teams efforts and performance
- User rights functionality allows to set a number of user restrictions for different categories
- Reporting Module very easy to use for creating reports
- Great Customer Service & learning documents
- Ability to set up View List with in the different Modules for quick access to information
- Ability to email from within the system & auto-saving communication

Cons

- Report Module does not provide an option to access all report fields, currently fields available are based on type of report looking to create
- Unable to quickly view asset inventory of rooms
- Reservation Module cannot report on custom fields
- Unable to inventory items in Reservation Module
- E-signature limited in functionality, no counter signing option
- E-signature requires sending in two separate emails
- Limited billing functionality in Membership Module
- Cannot create a regular event spanning multiple sites (operations gets confused using both Event Documents & Master Event Documents
- Unable to print View Lists

Response from ReServe Interactive

Hello Joseph,
Thank you for taking the time to provide such a thoughtful review of your experience with ReServe. We are very pleased to hear that you and your team have been satisfied with our service and responsiveness, as we want every customer to recognize our loyalty to them.
To that end, please know that we have reviewed your suggestions for improvement, and have already begun work on a few enhancements to better support your needs.
Looking forward to our continued partnership.

Sincerely,
The ReServe Team

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10
Tamara P.

Great Software!

Used Daily for 1-5 months
Reviewed on 2016/08/17
Review Source: Capterra

Reserve Interactive is overall a really really good software. I find it quite easy to navigate. It has so many great features and after using it for a few months, I can't think of any that I would add. It has everything that I need. Their help desk and developing department have been amazing! It just seems that they really listen and care about their clients and software. I would highly recommend this software! Good job Reserve!

Pros

Let's start with help desk. They are excellent! Another major thing: Reserve Interactive listens to their clients and develops and upgrades their software accordingly. How awesome is that! Not every software company does that and I'm speaking from experience. There are a lot of features in this software that I really like such as; Love the way contracts, banquet event orders etc. look. Extremely nicely laid out, easy to read and very professional looking. I actually had clients comment on it. I love love love the "internal note" feature! Batch emailing feature is coming soon and I am super excited about that. Etc., etc.

Cons

I don't find ReserveU easy to navigate. I would love to see the "search bar " and just be able to type in what i need instead of going through the whole list. It's cumbersome and takes time, which most of us don't have. That's why I just chat with help desk instead :) Design of the home page and event page is something I'm still getting used to. I find it a bit messy for the lack of the better word, or just not very clear.

Response from ReServe Interactive

Dear Tamara,
Thank you for sharing your thoughts about ReServe. Providing a high quality product and superior service are two of our core values, so we are pleased we are hitting the mark with you.
Since most of our product enhancements primarily come from customer feedback, be sure to keep offering us your suggestions!

Kindest Regards,
ReServe Sales

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10
Michael D.

Event Management & Online Reservation Powerhouse

Used Daily for 1-5 months
Reviewed on 2016/08/03
Review Source: Capterra

When redesigning our mobile-optimized user friendly website, I wanted to include something unheard of by other lifestyle driven bowling centers Online Reservations! I wanted our guests to be able to go to tavernbowl.com, book one of our premiere lanes and be instantly confirmed without the need for human interaction. Sounds easy, right? Sure, but try finding a platform which integrates with your event management system to prevent double bookings, and does both equally well. The struggle is real. Enter ReServe Cloud the solution to that problem.

Pros

In using our previous event management platform, we processed events extremely well. I didn't want to lose the momentum that we had built in switching over to a new platform, just to add extra features. However, ReServe Cloud not only met but exceeded our expectations. We now process events quicker in a more user friendly environment then our previous platform. Not to mention enhanced features such as digital signature of contracts, deposit e-payment processing, web based event leads.

Cons

When moving from one platform to another there are many hurdles and obstacles a business faces such as loss of (previous event) data. However, the biggest hurdle is rallying the troops and getting your own team to see the vision and the reason for the change. The biggest obstacle, no matter how many demos watched, is not knowing exactly how ReServe Cloud will work when all the hard set-up work is complete. However, I can assure you it's well worth it.

Response from ReServe Interactive

Hello Michael,
We are so grateful for your kind words but more importantly, we are thrilled you and your team are finding success with the ReServe system. It has been a pleasure to work with you all at Tavern+Bowl, and we look forward to a long partnership!

Continued Success!
Team ReServe

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Troy S.

Epic Sales Management Tool

Used Daily for 2+ years
Reviewed on 2016/06/25
Review Source: Capterra

I have been working with Mike and Reserve now for almost 10 years and with all three of the companies I have been in a sales leadership role with. 5 years ago when I came to American Golf as the Vice President of Sales and Marketing for one of the largest Golf Management companies in the world, One of the first orders of business I had was to bring Mike and his team in. We needed to replace our aging, clunky, and hard to use CRM System and Reserve was literally the first thing I said to our CEO we need to start figuring out a way to bring on board. There is no better team on the planet to work with, and we have placed this decision to bring Reserve into American Golf as one of the best decisions this organization has made in a very long time. I know we have a partner not a vendor and look forward to many years of success with Reserve as the backbone of our sales processes and functionality.

Pros

These ease of use and speed of training was the number one thing that got our attention. We were up and running within 30 days of having the data ready to load. Our team went from an archaic system to state of the art in less than 30 days. The other amazing thing about this software is that generational gaps simply do not exist. People of all ages and computer savvy successfully use the system everyday. Of course you have people who adopt things faster but we have not had anyone say this is too advanced or it is difficult for our more veteran sales people to use. Finally, The ability for the software to be customized to each person while still operating under the basic structure of what we want them to do is simply amazing!!! Having someone be able to tweak something that allows their brain to process things a certain way while still having us be able to monitor and track things at a global level is something other software can't do or can't do as well and with such ease...

Cons

If there was any flaw it would be that people can access it from anywhere with their user name and password. If you have hourly employees they can access it off the clock unless you have the steps in place to limit the access. I can't even really say that is a flaw because they have a solution for it you just have to remember to set the limits on people access if you want that to be the case.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10

Change is Good!

Used Daily for 2+ years
Reviewed on 2018/09/20
Review Source: Capterra

The customer service with ReServe is exceptional. We are able to get more detailed in our reporting and in this age of data and analytics, that is vital. Overall, it's just been a pleasure to partner with them.

Pros

The reporting and available functions. We were using an older version of the software, so it did take me some time to adjust to the cloud based version, but having used it for several months now, I love it. I typically find that if I ask support more questions about what I need it to do, the functionality is there, I just need to understand how to use it more efficiently.

Cons

Getting used to some of the changes with the cloud based version. This is nothing to do with the software, it's more to do with using something for 12 years and having to re-learn. As stated above, I have found that most of my concerns can be resolved with a little digging and time with support

Response from ReServe Interactive

Hello,
It's an honor to receive such high praise about our solutions, but more importantly about our support team! Delivering great Customer Care is integrated into the fiber of our culture, and we are pleased to know we have met the mark! Continue reaching-out when you need assistance, we are delighted to help!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10

ReServe Event Management Pricing

Starting from
N/A
Pricing options
Free Trial
Subscription
Value for money

Contact ReServe Interactive for pricing information or a quote

ReServe Event Management Features

  • API
  • Activity Dashboard
  • Automatic Reminders
  • CRM Integration
  • Calendar Management
  • Electronic Payments
  • Email Integration

  • Activity Tracking
  • Automatic Notifications
  • Contact Database
  • Custom Fields
  • Customer Database
  • Customizable Branding
  • Customizable Reporting
  • Customizable Templates
  • Data Import/Export
  • Mobile Integration
  • Reporting & Statistics
  • Social Media Integration
  • Third Party Integration

Additional information for ReServe Event Management

Key features of ReServe Event Management

  • API
  • Auditing
  • Automate event booking process
  • Automatic tasks & reminders
  • CRM integration
  • Calendar management
  • Dashboards
  • Drag & drop option
  • E-payment capability
  • E-signature integration
  • Event lifecycle management
  • Event reporting
  • Generate customized proposals
  • Generate invoice
  • Goggle calendar Sync
  • Integrated email
  • Inventory management
  • Marketing analysis
  • Multi-device accessibility
  • Multi-view calendar

Benefits

• Businesses can manage entire activities involved in organizing an event using a single cloud-based event management solution.
• Businesses can track the number of events booked for a particular month using the multi-view calendar feature and track vacant slots for accepting new bookings.
• The dashboard provides a visual analysis of events and dining metrics to examine and improve business performance.
• Generate customized event proposals using data values from a pre-defined set of menu list and share with customers instantly.
• The web-based solution can be accessed from any device including PCs, laptops, tablets and mobile phones from anywhere.

ReServe Event Management FAQs

Below are some frequently asked questions for ReServe Event Management.

Q. What type of pricing plans does ReServe Event Management offer?

ReServe Event Management offers the following pricing plans:

Pricing model: Subscription

Free Trial: Not Available

Contact ReServe Interactive for pricing information or a quote

Q. What are the main features of ReServe Event Management?

ReServe Event Management offers the following features:

  • API
  • Auditing
  • Automate event booking process
  • Automatic tasks & reminders
  • CRM integration
  • Calendar management
  • Dashboards
  • Drag & drop option
  • E-payment capability
  • E-signature integration
  • Event lifecycle management
  • Event reporting
  • Generate customized proposals
  • Generate invoice
  • Goggle calendar Sync
  • Integrated email
  • Inventory management
  • Marketing analysis
  • Multi-device accessibility
  • Multi-view calendar

Q. Who are the typical users of ReServe Event Management?

ReServe Event Management has the following typical customers:

Mid Size Business, Small Business

Q. What languages does ReServe Event Management support?

ReServe Event Management supports the following languages:

English

Q. What type of pricing plans does ReServe Event Management offer?

ReServe Event Management has the following pricing plans:

Subscription

Q. Does ReServe Event Management support mobile devices?

ReServe Event Management supports the following devices:

iPad

Q. What other apps does ReServe Event Management integrate with?

ReServe Event Management integrates with the following applications:

Stripe

Q. What level of support does ReServe Event Management offer?

ReServe Event Management offers the following support options:

Online Support, Phone Support, Video Tutorials