Infor Sales & Catering

Web-based event management solution for caterers

About Infor Sales & Catering

ReServe Event Management solution is a web-based solution which helps caterers and event organizers to manage & execute various activities involved in organizing a catering event. Headquartered in California, ReServe Interactive provides hospitality software to small and midsized businesses primarily across the United States and Canada.

ReServe Cloud catering management solution is built using patented Event Lifecycle technology design, allowing businesses to automate event management activities starting from managing event inquiries to billing clients. The solution provides a multi-view calendar to display monthly bookings, check available slots and set alerts for booked events. Users can also customize bookings with different color-code schemes and highlight booking status as pending, in-progress or canceled. The point & click BEO builder feature allows users to create customized proposals instantly by selecting values from pre-defined menu lists, service items and pricing options.

ReServe’s catering management solution helps businesses to store their customer details such as contact information, preferred menu and previous order history in a central database. Businesses can use such information to contact their customers for new orders or running various promotion campaigns. Users can generate daily to-do lists and set reminders for urgent follow-ups. With integrated email feature, users can send communicational emails to their customers & partners directly from the solution using their preferred email account. Other features include receiving electronic payments, generating customized reports, digitally signing proposals and monitoring event progress through an intuitive real-time dashboard.

Key benefits of Infor Sales & Catering

• Businesses can manage entire activities involved in organizing an event using a single cloud-based event management solution.
• Businesses can track the number of events booked for a particular month using the multi-view calendar feature and track vacant slots for accepting new bookings.
• The dashboard provides a visual analysis of events and dining metrics to examine and improve business performance.
• Generate customized event proposals using data values from a pre-defined set of menu list and share with customers instantly.
• The web-based solution can be accessed from any device including PCs, laptops, tablets and mobile phones from anywhere.

Devices

Business size

S M L

Images

Track daily bookings from any web-based system
Access ReServe on mobiles and tablets
Book reservations
Manage customer wait lists
View 5 more
Infor Sales & Catering video
Infor Sales & Catering screenshot: Track daily bookings from any web-based system Infor Sales & Catering screenshot: Access ReServe on mobiles and tablets Infor Sales & Catering screenshot: Book reservations Infor Sales & Catering screenshot: Manage customer wait lists

Features

Total features of Infor Sales & Catering: 50

  • API
  • Activity Dashboard
  • Attendee Management
  • Audit Management
  • Banquet Management
  • Billing & Invoicing
  • Booking Management
  • CRM
  • Calendar Management
  • Calendar Sync
  • Conferences/Conventions
  • Confirmation/Reminders
  • Contract/License Management
  • Cost Management
  • Customer Database
  • Drag & Drop
  • Electronic Payments
  • Electronic Signature
  • Email Management
  • Email Marketing
  • Employee Management
  • Event Calendar
  • Event Management
  • Event Scheduling
  • Exhibit/Vendor Management
  • Facility Management
  • Gamification
  • Inventory Management
  • Invoice Management
  • Kitchen / Menu Management
  • Lifecycle Management
  • Marketing Automation
  • Membership Management
  • Online Booking
  • Online Payments
  • Order Management
  • Payment Processing
  • Proposal Generation
  • Quotes/Estimates
  • Recipe Management
  • Registration Management
  • Reminders
  • Reporting/Analytics
  • Reservations Management
  • Resource Management
  • Room Block Management
  • Sales Management
  • Wait List Management
  • Waitstaff Management
  • Weddings/Parties

Alternatives

Event Booking Engines

4,7
#1 Alternative to Infor Sales & Catering
Event Booking Engines is a cloud-based Event Management solution designed to help Venues, Caterers, Restaurants and...

Ungerboeck Software

4,2
#2 Alternative to Infor Sales & Catering
Ungerboeck is end-to-end Event and Venue Management software solution with CRM, booking, registration, mobile, website,...

Planning Pod

4,4
#3 Alternative to Infor Sales & Catering
Planning Pod is a cloud-based event planning and management software that facilitates scheduling, budgeting, attendee...

monday.com

4,6
#4 Alternative to Infor Sales & Catering
monday.com is a cloud-based Work OS, where teams create workflow apps in minutes to run their processes, projects, and...

Reviews

Overall rating

4,7 /5
(67)
Value for Money
4,6/5
Features
4,5/5
Ease of Use
4,3/5
Customer Support
4,9/5

Already have Infor Sales & Catering?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Write a Review!
Showing 5 reviews of 67
Sarah S.
Overall rating
  • Industry: Management Consulting
  • Company size: 501-1 000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Making my Life easier!

Reviewed on 2018/08/10

I have been a huge advocate of reserve since I learned how to utilize it. It truly makes work...

I have been a huge advocate of reserve since I learned how to utilize it. It truly makes work easier and more organized!

Pros

Reserve puts everything in one place and makes life easy. It saves time in my busy schedule and keeps me organized. The email template and ability to look back on emails it helps me so much!

Cons

For our business, reserve doesn't fit to golf tournament needs quite as well as I think it could. It would also be great if we could have a floor plan section of the program. Implementing the menus to fit to BEOs takes a lot of time some times but is also very worth it once done correctly!

Response from ReServe Interactive

Hello Sarah! Thank you so much for taking the time to share your comments about ReServe. We are delighted to know our software is making your life easier, and will work to continue to provide enhancements in future releases. Regarding floor plans, let us know if you want to learn more about our interface with a room diagramming solution to address your needs. And do reach out if you need any other assistance. Looking forward to a long-time partnershp with Touchstone Golf!

Tamara P.
Overall rating
  • Industry: Hospitality
  • Company size: 51-200 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Great Software!

Reviewed on 2016/08/17

Reserve Interactive is overall a really really good software. I find it quite easy to navigate. It...

Reserve Interactive is overall a really really good software. I find it quite easy to navigate. It has so many great features and after using it for a few months, I can't think of any that I would add. It has everything that I need. Their help desk and developing department have been amazing! It just seems that they really listen and care about their clients and software. I would highly recommend this software! Good job Reserve!

Pros

Let's start with help desk. They are excellent! Another major thing: Reserve Interactive listens to their clients and develops and upgrades their software accordingly. How awesome is that! Not every software company does that and I'm speaking from experience. There are a lot of features in this software that I really like such as; Love the way contracts, banquet event orders etc. look. Extremely nicely laid out, easy to read and very professional looking. I actually had clients comment on it. I love love love the "internal note" feature! Batch emailing feature is coming soon and I am super excited about that. Etc., etc.

Cons

I don't find ReserveU easy to navigate. I would love to see the "search bar " and just be able to type in what i need instead of going through the whole list. It's cumbersome and takes time, which most of us don't have. That's why I just chat with help desk instead :) Design of the home page and event page is something I'm still getting used to. I find it a bit messy for the lack of the better word, or just not very clear.

Response from ReServe Interactive

Dear Tamara,
Thank you for sharing your thoughts about ReServe. Providing a high quality product and superior service are two of our core values, so we are pleased we are hitting the mark with you.
Since most of our product enhancements primarily come from customer feedback, be sure to keep offering us your suggestions!

Kindest Regards,
ReServe Sales

Verified Reviewer
Overall rating
  • Industry: Hospitality
  • Company size: 11-50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Useful but not user-friendly

Reviewed on 2017/11/14

The ability to have everything on one site helped a lot. The communication between client and venue...

The ability to have everything on one site helped a lot. The communication between client and venue is also streamlined and simplified.

Pros

It is really useful and has great features. The design of the documents (event orders, contracts, etc) is customizable and nice looking.

Cons

It is a hard software to learn and not as user-friendly as one would think. The design of the software is dated.

Response from ReServe Interactive

Dear Reviewer,
Its regrettable that you find the software difficult to use. We are here to help. However, it is difficult to provide assistance when you choose to remain anonymous. Our chat function is always open as is our toll free support line 888-433-4725.
Kind Regards,
Mike Edmeyer, VP Sales

Michael D.
Overall rating
  • Industry: Food & Beverages
  • Company size: 201-500 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Event Management & Online Reservation Powerhouse

Reviewed on 2016/08/03

When redesigning our mobile-optimized user friendly website, I wanted to include something unheard...

When redesigning our mobile-optimized user friendly website, I wanted to include something unheard of by other lifestyle driven bowling centers Online Reservations! I wanted our guests to be able to go to tavernbowl.com, book one of our premiere lanes and be instantly confirmed without the need for human interaction. Sounds easy, right? Sure, but try finding a platform which integrates with your event management system to prevent double bookings, and does both equally well. The struggle is real. Enter ReServe Cloud the solution to that problem.

Pros

In using our previous event management platform, we processed events extremely well. I didn't want to lose the momentum that we had built in switching over to a new platform, just to add extra features. However, ReServe Cloud not only met but exceeded our expectations. We now process events quicker in a more user friendly environment then our previous platform. Not to mention enhanced features such as digital signature of contracts, deposit e-payment processing, web based event leads.

Cons

When moving from one platform to another there are many hurdles and obstacles a business faces such as loss of (previous event) data. However, the biggest hurdle is rallying the troops and getting your own team to see the vision and the reason for the change. The biggest obstacle, no matter how many demos watched, is not knowing exactly how ReServe Cloud will work when all the hard set-up work is complete. However, I can assure you it's well worth it.

Response from ReServe Interactive

Hello Michael,
We are so grateful for your kind words but more importantly, we are thrilled you and your team are finding success with the ReServe system. It has been a pleasure to work with you all at Tavern+Bowl, and we look forward to a long partnership!

Continued Success!
Team ReServe

Troy S.
Overall rating
  • Industry: Hospitality
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Epic Sales Management Tool

Reviewed on 2016/06/25

I have been working with Mike and Reserve now for almost 10 years and with all three of the...

I have been working with Mike and Reserve now for almost 10 years and with all three of the companies I have been in a sales leadership role with. 5 years ago when I came to American Golf as the Vice President of Sales and Marketing for one of the largest Golf Management companies in the world, One of the first orders of business I had was to bring Mike and his team in. We needed to replace our aging, clunky, and hard to use CRM System and Reserve was literally the first thing I said to our CEO we need to start figuring out a way to bring on board. There is no better team on the planet to work with, and we have placed this decision to bring Reserve into American Golf as one of the best decisions this organization has made in a very long time. I know we have a partner not a vendor and look forward to many years of success with Reserve as the backbone of our sales processes and functionality.

Pros

These ease of use and speed of training was the number one thing that got our attention. We were up and running within 30 days of having the data ready to load. Our team went from an archaic system to state of the art in less than 30 days. The other amazing thing about this software is that generational gaps simply do not exist. People of all ages and computer savvy successfully use the system everyday. Of course you have people who adopt things faster but we have not had anyone say this is too advanced or it is difficult for our more veteran sales people to use. Finally, The ability for the software to be customized to each person while still operating under the basic structure of what we want them to do is simply amazing!!! Having someone be able to tweak something that allows their brain to process things a certain way while still having us be able to monitor and track things at a global level is something other software can't do or can't do as well and with such ease...

Cons

If there was any flaw it would be that people can access it from anywhere with their user name and password. If you have hourly employees they can access it off the clock unless you have the steps in place to limit the access. I can't even really say that is a flaw because they have a solution for it you just have to remember to set the limits on people access if you want that to be the case.

Showing 5 reviews of 67 Read all reviews

Infor Sales & Catering FAQs

Below are some frequently asked questions for Infor Sales & Catering.

Infor Sales & Catering offers the following pricing plans:

  • Starting from:
  • Pricing model: Subscription
  • Free Trial: Not Available

We do not have any information about Infor Sales & Catering features

Infor Sales & Catering has the following typical customers:

Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

We do not have any information about what languages Infor Sales & Catering supports

Infor Sales & Catering supports the following devices:

iPhone (Mobile), iPad (Mobile)

Infor Sales & Catering integrates with the following applications:

Stripe

Infor Sales & Catering offers the following support options:

Email/Help Desk, Phone Support, 24/7 (Live rep), Chat

Related categories

See all software categories found for Infor Sales & Catering.