InitLive

Staff/Volunteer management tool built for events!

4,6 /5 (73 reviews) Write a Review!

InitLive Overview

What is InitLive?

What is InitLive?
InitLive is an internationally acclaimed staff and volunteer management software that allows event planners to efficiently manage teams of any size.

How does it work?
Pre-event, the flexibility of InitLive’s cloud-based web platform lets planners easily recruit, assign staff or allow self-scheduling, copy shifts, and reuse and export data. On event day, all event information is transferred to a free mobile app that equips planners with a powerful real-time scheduling and communication tool. Once the event is over, the system reports will help you gather key information recorded during the event including attendance tracking and hours worked.

Who is it for?
Whether you are an event agency or producer running multiple events, or a planning a single annual event, InitLive is built for teams of any size. InitLive is great for managing staff and volunteers at festivals, sporting events, conferences, trade shows, university convocations and more!

InitLive Overview

Pricing

Starting from
N/A

Pricing options

Free Trial
Subscription
Value for money

FAQs:

What defines an InitLive event?
An InitLive event is a planned occasion with a defined start and end date.

What is a user?
A user is defined as any Staff, Volunteer, or Event Manager in your Event.

What currency is InitLive priced in?
All of our pricing is in USD.

Do I have to pay by credit card?
A credit card is the easiest and fastest way to pay, however, if you require a different form of payment, please contact us.

Is my credit card information safe?
Yes. All charges through InitLive are processed using Stripe for secure payment.


InitLive Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom, Australia, Germany, Brazil
Supported Languages
Dutch, English, French, German, Italian, Spanish

Media

Track your team from anywhere. InitLive’s mobile app keeps you informed, updated, and connected to your team. Track hours worked based off check-in times, access personal schedules and enter private reviews on staff.
Built for live events InitLive is an internationally acclaimed staff and volunteer management software that allows event planners to efficiently manage teams of any size.
InitLive video InitLive screenshot: Track your team from anywhere. InitLive’s mobile app keeps you informed, updated, and connected to your team. Track hours worked based off check-in times, access personal schedules and enter private reviews on staff. InitLive screenshot: Built for live events InitLive is an internationally acclaimed staff and volunteer management software that allows event planners to efficiently manage teams of any size. InitLive screenshot: InitLive screenshot:

InitLive Reviews

InitLive Reviews

Overall rating
4,6
/
5
Excellent
46

Very good
24

Average
2

Poor
1

Terrible
0

Value for Money
4,4
Features
4,2
Ease of Use
4,4
Customer Support
4,8
96% recommended this app
Mike W.

Great for creating schedules where users can select their own schedules.

Working with InitLive has been a great experience, the customer service is unparalleled and the software meets our requirements extremely well. I can highly recommend InitLive to anyone looked for a reliable scheduling software capable of large-scale self-scheduling (I've used it to create a schedule for up to 3000 people) where the schedule does not require significant alterations post-import.


Wolfram L.

InitLive at EMC 2016

InitLive was used to manage 60 volunteers at a 5 day conference in the Ottawa Shaw Centre. Over 100 initially signed up but many did not remain to participate, a common problem.

In the past volunteer recruiting and management was performed with spreadsheets, email and telephone, an onerous process for more than 20 people. InitLive automated this process considerably making the size of the volunteer team almost irrelevant. It also shifted responsibility for shift and role selection entirely to the volunteers, previously it was with the event manager. This took a big load off.

Communication was also simplified with the integrated communication features, and I could instantly tell who was where with a simple touch on my tablet.

Compared to other volunteer management software I've seen, InitLive has the best interface by far.


Andrew P.

The Ride 2016 - The Ottawa Hospital Foundation

Hard to tell given that we cant really test it until its live in the field. So far I believe it is OK but team reports some features are limiting such as the import (only certain fields) and a really limiting feature that everyone needs a unique e-mail (response/solution was weak)


Allison C.

Mixed Emotions

We used them for two years until we decided that it wasn't going to work as well as we hoped since we have a changing shift and the time to input all the information took someone quite awhile.


Adam D.

Solved so many of our problems!

So impressed with the software and the staff who helped us put it into play. This was an all-in solution for us and the team really walked us through each stage of the setup. At no point did we feel like a burden on them.


Mike W.
Industry: Events Services
Company size: 201-500 Employees

Great for creating schedules where users can select their own schedules.

Used Daily for 6-12 months
Reviewed on 2019/05/29
Review Source: Capterra

Working with InitLive has been a great experience, the customer service is unparalleled and the software meets our requirements extremely well. I can highly recommend InitLive to anyone looked for a reliable scheduling software capable of large-scale self-scheduling (I've used it to create a schedule for up to 3000 people) where the schedule does not require significant alterations post-import.

Pros

The self-scheduling feature has drastically lowered the amount of time we spend on tedious and repetitive scheduling tasks.

Cons

The software is not well-suited for scheduling tasks that require numerous detailed changes.

Response from InitLive

Hi Mike, we are so glad to hear that you and the Web Summit team have had such a great experience using InitLive. It's especially wonderful to hear how much time the self-scheduling tool has saved you. As for your concerns about more detailed manual scheduling, our next release is focused on improving that. I know you had expressed interest in participating in the BETA trial for this, so we'll be reaching out shortly. We're eager to continue working with you and the team for all of the upcoming Web Summit events! Cheers!

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Wolfram L.
Industry: Information Technology & Services
Company size: 501-1 000 Employees

InitLive at EMC 2016

Used Daily for 6-12 months
Reviewed on 2016/08/26
Review Source: Capterra

InitLive was used to manage 60 volunteers at a 5 day conference in the Ottawa Shaw Centre. Over 100 initially signed up but many did not remain to participate, a common problem.

In the past volunteer recruiting and management was performed with spreadsheets, email and telephone, an onerous process for more than 20 people. InitLive automated this process considerably making the size of the volunteer team almost irrelevant. It also shifted responsibility for shift and role selection entirely to the volunteers, previously it was with the event manager. This took a big load off.

Communication was also simplified with the integrated communication features, and I could instantly tell who was where with a simple touch on my tablet.

Compared to other volunteer management software I've seen, InitLive has the best interface by far.

Pros

The end to end management of people and the program within the Web interface.
You can see at a glance, in the web interface, where there are openings in the program staffing.
Signup to roles and shifts is easy, though some of the older volunteers found it challenging.
Visually it looks good, especially for the administrator. So I like the interface.
In the device app it is nice that it informs the administrator instantly of staffing problems in the current shift.
The various reports were useful, especially after the event when compiling the conference reports.
The volunteer app seemed almost trivial to operate. The young people, especially, took to it very well.
Volunteer communications pop up as notifications, so the admin can address them immediately.
It works well as a central communications hub for all volunteer communication before, during and after.

Cons

When constructing the schedule, the lack of cut and paste or duplication of program elements across multiple days made that process very laborious.
The volunteers see the shift selection schedule as one long list. It would be good to delineate it, perhaps with tabs, into days.
There are some fundamental controls missing such as enforcing minimum and maximum shift selection, and cutting off when changes may be made by the volunteers.
In the mobile app, there wasn't a clear way to tell at a glance if there are upcoming staffing problems - not attendance, but staff bookings. This is possible in the web app.
For the administrator the mobile app filter features make it very powerful, but it also makes for a shallow learning curve. I.e., some features are not obvious to find.
The mobile app is optimized for smartphones but not tablets. It will work on tablets, my preferred device, but emulating a phone.
It notifies you when people cancel from the event, but not when they join. This should be selectable.
Many volunteers select multiple roles up front which can quickly saturate the overall maximum role signup setting. Beware of this. It can block additional signup for a role despite shifts still being available.
Email broadcasts from the web app don't have customizable subject wording. That risks them being ignored or channeled to spam.

Response from InitLive

Hi Wolfram. Thanks for taking the time to share your experience with us. Copying shifts and improving the staff scheduling interface are 2 of our priorities this Fall. We'll definitely be in touch as these features are developed. Cheers!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

Andrew P.
Industry: Hospital & Health Care
Company size: 11-50 Employees

The Ride 2016 - The Ottawa Hospital Foundation

Used Daily for 1-5 months
Reviewed on 2016/08/21
Review Source: Capterra

Hard to tell given that we cant really test it until its live in the field. So far I believe it is OK but team reports some features are limiting such as the import (only certain fields) and a really limiting feature that everyone needs a unique e-mail (response/solution was weak)

Pros

Increased of in-the-field communications with volunteers. Volunteers have quicker access to schedules and info pre-event and on site

Cons

Requirement of unique e-mails instead of a login name

Response from InitLive

Hi Andrew. Thanks for sharing your experience so far. We're really excited to be working with The Ottawa Hospital Foundation and input like yours helps us continue to improve. We offer custom data imports for our customers. While the current import option is only for select fields, your designated Customer Success Representative has the ability to import any information you'd like them to. We're sorry to hear that you've been limited by the requirement of individual email addresses. This certainly isn't our intention; we simply want to ensure that communications at your event are directed to the correct person as quickly as possible. Because of this, an accurate and unique email address is crucial. Thank you and best of luck for event day! You and your team have done very well getting set up so we're sure things will run smoothly for you! :)

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 4.0/10

Allison C.
Industry: Events Services
Company size: 2-10 Employees

Mixed Emotions

Used Daily for 1+ year
Reviewed on 2018/12/18
Review Source: Capterra

We used them for two years until we decided that it wasn't going to work as well as we hoped since we have a changing shift and the time to input all the information took someone quite awhile.

Pros

I love the ability to customize schedules for groups of people and that works great if you have a steady schedule and need to assign shifts, etc. It is still a growing company so they are easy to work with and customer service is great. It does give good report option for review but the reports aren't customizable so you still have to edit them after you download content.

Cons

The downside is that as a growing company, they don't have all the kinks worked out for ease of changing/saving or rotating shifts and people. It takes a lot of prep time to set up. It was okay, but not the easiest and any emails send are not saved in the system so you can resend later to a different contact group meaning you have to keep up with them on a different platform and remember who you emailed, etc.

Response from InitLive

Hi Allison,

Thanks for taking the time to review your experience with InitLive. We definitely hear you regarding the issues you've experienced with the schedule. This is why overhauling the scheduling process is our highest priority for early in the new year. Please be sure to reach out to your Customer Success Rep if you'd like a sneak peek of what's to come in just a few short months. Thanks! :)

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 7.0/10

Adam D.
Industry: Education Management
Company size: 1 001-5 000 Employees

Solved so many of our problems!

Used Daily for 6-12 months
Reviewed on 2019/10/16
Review Source: Capterra

So impressed with the software and the staff who helped us put it into play. This was an all-in solution for us and the team really walked us through each stage of the setup. At no point did we feel like a burden on them.

Pros

We used this software to organize our student orientation volunteers. Previous to using the software, we used a pen & paper approach. We wanted to solve our scheduling issues but moving to a digital solution. In the end, we got so much more. What did I like most? That everything was now contained in one place - we could allow our volunteers to select their own shifts, change them as needed, see gaps in our schedule, and COMMUNICATE with volunteers from the app. It was a remarkable.

Cons

We had some hiccups on the human side during our implementation. It was somewhat challenging to introduce a new process for 100 volunteers.

There is a discrepancy between the app and the web version of the software. A few features are only available on the website for the early stages of setting up user's schedules. We've reported this to InitLive in hopes it can be changed for future releases.

Response from InitLive

Thank you for the excellent review, Adam! It was a pleasure working with you and your team, and we're looking forward to working with you again!

We have passed along your request to align the mobile app and web portal features better. Our product management team will be working your valuable feedback into our product roadmap.

Cheers!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
9/10
Based on 73 user ratings
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InitLive Pricing

InitLive Pricing

Starting from
N/A
Free Trial
Subscription
Value for money

FAQs:

What defines an InitLive event?
An InitLive event is a planned occasion with a defined start and end date.

What is a user?
A user is defined as any Staff, Volunteer, or Event Manager in your Event.

What currency is InitLive priced in?
All of our pricing is in USD.

Do I have to pay by credit card?
A credit card is the easiest and fastest way to pay, however, if you require a different form of payment, please contact us.

Is my credit card information safe?
Yes. All charges through InitLive are processed using Stripe for secure payment.

FAQs:

What defines an InitLive event?
An InitLive event is a planned occasion with a defined start and end date.

What is a user?
A user is defined as any Staff, Volunteer, or Event Manager in your Event.

What currency is InitLive priced in?
All of our pricing is in USD.

Do I have to pay by credit card?
A credit card is the easiest and fastest way to pay, however, if you require a different form of payment, please contact us.

Is my credit card information safe?
Yes. All charges through InitLive are processed using Stripe for secure payment.

Value for Money
4,4/5
Based on 73 user ratings
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InitLive Features

InitLive Features

API
Activity Dashboard
Activity Tracking
Automatic Notifications
Calendar Management
Contact Management
Custom Fields
Customer Database
Customizable Branding
Customizable Reporting
Customizable Templates
Data Import/Export
Electronic Payments
Email Integration
Real Time Data
Reminders
Reporting & Statistics
Social Media Integration
Surveys & Feedback
Third Party Integration
Features
4,2/5
Based on 73 user ratings
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Categories

Additional information for InitLive

Additional information for InitLive

Key features of InitLive

  • Assign roles and shifts to staff members
  • Automated shift reminders
  • Automatically schedule events
  • Brand events with custom logo
  • Build contact information database
  • Communicate with on-field members
  • Create individual profiles for staff members
  • Custom Fields
  • Custom Forms
  • Custom Question Fields
  • Custom Registration
  • Custom Signup Forms
  • Data analytics and reporting
  • Group schedule management
  • Import staff list from excel file
  • In-app messaging service
  • Instant Messaging
  • Manage attendance for events
  • Manage event calendar
  • Preview schedule in list view and calendar view
  • Promote events on social media
  • Recruitment management
  • Registration management
  • Reporting
  • SMS Integration
  • SMS text and emailing option
  • Staff and volunteer management
  • Track hours worked based on check-in times

Benefits

• Gain Control of Your Team.
Have full visibility over staff & event operations. The solution provides tools for establishing chains of command, assigning roles & duties to on-site volunteers/staff and monitoring their activities in real-time.

• Hold People Accountable.
Keep tabs on your team & create a sense of ownership. InitLive automatically captures check-in & check-out times for on-site volunteers and helps organizers keep an accurate record of hours worked during an event.

• Adapt to Change.
Respond to the unexpected & update staff with changes.Back-end event managers have the flexibility to communicate with their on-site team members through in-app messaging and automated SMS text messages (for those without the app downloaded), emails or by sending live push notifications directly to their mobile app.

InitLive FAQs

InitLive FAQs

Below are some frequently asked questions for InitLive.

Q. What type of pricing plans does InitLive offer?

InitLive offers the following pricing plans:

Pricing model: Subscription

Free Trial: Not Available

FAQs: What defines an InitLive event? An InitLive event is a planned occasion with a defined start and end date. What is a user? A user is defined as any Staff, Volunteer, or Event Manager in your Event. What currency is InitLive priced in? All of our pricing is in USD. Do I have to pay by credit card? A credit card is the easiest and fastest way to pay, however, if you require a different form of payment, please contact us. Is my credit card information safe? Yes. All charges through InitLive are processed using Stripe for secure payment.

Q. What are the main features of InitLive?

InitLive offers the following features:

  • Assign roles and shifts to staff members
  • Automated shift reminders
  • Automatically schedule events
  • Brand events with custom logo
  • Build contact information database
  • Communicate with on-field members
  • Create individual profiles for staff members
  • Custom Fields
  • Custom Forms
  • Custom Question Fields
  • Custom Registration
  • Custom Signup Forms
  • Data analytics and reporting
  • Group schedule management
  • Import staff list from excel file
  • In-app messaging service
  • Instant Messaging
  • Manage attendance for events
  • Manage event calendar
  • Preview schedule in list view and calendar view
  • Promote events on social media
  • Recruitment management
  • Registration management
  • Reporting
  • SMS Integration
  • SMS text and emailing option
  • Staff and volunteer management
  • Track hours worked based on check-in times

Q. Who are the typical users of InitLive?

InitLive has the following typical customers:

Small Business, Large Enterprises, Non Profit, Freelancers, Mid Size Business

Q. What languages does InitLive support?

InitLive supports the following languages:

Dutch, English, French, German, Italian, Spanish

Q. What type of pricing plans does InitLive offer?

InitLive has the following pricing plans:

Subscription

Q. Does InitLive support mobile devices?

InitLive supports the following devices:

Android, iPhone

Q. What other apps does InitLive integrate with?

InitLive integrates with the following applications:

Facebook, GoMotion, Google Analytics, LinkedIn, LiveChat, Stripe, Twitter, Zendesk

Q. What level of support does InitLive offer?

InitLive offers the following support options:

FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials