InitLive

InitLive

Staff/Volunteer management tool built for events!

4.6/5 (69 reviews)

InitLive Overview

What is InitLive?
InitLive is an internationally acclaimed staff and volunteer management software that allows event planners to efficiently manage teams of any size.

How does it work?
Pre-event, the flexibility of InitLive’s cloud-based web platform lets planners easily recruit, assign staff or allow self-scheduling, copy shifts, and reuse and export data. On event day, all event information is transferred to a free mobile app that equips planners with a powerful real-time scheduling and communication tool. Once the event is over, the system reports will help you gather key information recorded during the event including attendance tracking and hours worked.

Who is it for?
Whether you are an event agency or producer running multiple events, or a planning a single annual event, InitLive is built for teams of any size. InitLive is great for managing staff and volunteers at festivals, sporting events, conferences, trade shows, university convocations and more!

Pricing

Starting from
N/A
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Australia, Canada, Europe, United Kingdom, United States

Supported Languages

English

InitLive Reviews

Overall rating
4.6/5
96% positive reviews
44
Excellent
22
Very good
2
Average
1
Poor
0
Terrible
Wolfram L.

InitLive at EMC 2016

Used Daily for 6-12 months
Reviewed on 2016/08/26
Review Source: Capterra

InitLive was used to manage 60 volunteers at a 5 day conference in the Ottawa Shaw Centre. Over 100 initially signed up but many did not remain to participate, a common problem.

In the past volunteer recruiting and management was performed with spreadsheets, email and telephone, an onerous process for more than 20 people. InitLive automated this process considerably making the size of the volunteer team almost irrelevant. It also shifted responsibility for shift and role selection entirely to the volunteers, previously it was with the event manager. This took a big load off.

Communication was also simplified with the integrated communication features, and I could instantly tell who was where with a simple touch on my tablet.

Compared to other volunteer management software I've seen, InitLive has the best interface by far.

Pros

The end to end management of people and the program within the Web interface.
You can see at a glance, in the web interface, where there are openings in the program staffing.
Signup to roles and shifts is easy, though some of the older volunteers found it challenging.
Visually it looks good, especially for the administrator. So I like the interface.
In the device app it is nice that it informs the administrator instantly of staffing problems in the current shift.
The various reports were useful, especially after the event when compiling the conference reports.
The volunteer app seemed almost trivial to operate. The young people, especially, took to it very well.
Volunteer communications pop up as notifications, so the admin can address them immediately.
It works well as a central communications hub for all volunteer communication before, during and after.

Cons

When constructing the schedule, the lack of cut and paste or duplication of program elements across multiple days made that process very laborious.
The volunteers see the shift selection schedule as one long list. It would be good to delineate it, perhaps with tabs, into days.
There are some fundamental controls missing such as enforcing minimum and maximum shift selection, and cutting off when changes may be made by the volunteers.
In the mobile app, there wasn't a clear way to tell at a glance if there are upcoming staffing problems - not attendance, but staff bookings. This is possible in the web app.
For the administrator the mobile app filter features make it very powerful, but it also makes for a shallow learning curve. I.e., some features are not obvious to find.
The mobile app is optimized for smartphones but not tablets. It will work on tablets, my preferred device, but emulating a phone.
It notifies you when people cancel from the event, but not when they join. This should be selectable.
Many volunteers select multiple roles up front which can quickly saturate the overall maximum role signup setting. Beware of this. It can block additional signup for a role despite shifts still being available.
Email broadcasts from the web app don't have customizable subject wording. That risks them being ignored or channeled to spam.

Response from InitLive

Hi Wolfram. Thanks for taking the time to share your experience with us. Copying shifts and improving the staff scheduling interface are 2 of our priorities this Fall. We'll definitely be in touch as these features are developed. Cheers!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10
Sarah M.

Good for organizing volunteers pre-event, not as great for day of application

Reviewed on 2016/08/16
Review Source: Capterra

All in all the app is great for organizing volunteers, especially in large numbers but for a smaller group of volunteers we found our current method of organizing volunteers on an excel spreadsheet worked just as well. We were hoping that we'd get more communication functionality from the app but think there is still room for improvement in that respect.

Pros

The back end website is user friendly. It is easy to upload an excel template of your volunteers or add people individually. If you are looking for a way to organize volunteers and schedule volunteers that's where the product shines most. You can build roles, assign individuals and set schedules easily. There is a good deal of customization in this area which is helpful. You are able to assign multiple event managers so they also have the "power" to make changes on the website and within the app once your event goes live as well.

Cons

Shifts are built by location rather than by role which wasn't logical for us because we pre-assign roles and the location isn't relevant. It would have been nice if there was more automatic assignment rather than manual when it came to putting volunteers into specific shifts once you had already assigned them a role. As a planner it was hard for me to not be able to test the app before the event went live. You see nothing in the app until it is live but at that point all your volunteers see what you are seeing and any changes being made get broadcast out. Day of we found communication via the app was limited. Only event managers can send messages to everyone or filter and send messages to specific groups. Individual volunteers can only send messages to their shift supervisor or the event managers. They weren't able to send even within their role assignment.

Response from InitLive

Hi Sarah!

Thank you so much for sharing your experience. We look forward to working with you and the team at Johns Hopkins University again. There have already been great improvements to InitLive since your commencement event in the Spring.

Some highlights: you are able to create one general Location to help you organize the event by Roles. Now we also have a system in place for volunteers to communicate with each other one-on-one through the InitLive app.

Let's reconnect and go over the changes! Your designated customer success rep will reach out via email.

Cheers!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

5.0/10
Allison C.

Mixed Emotions

Used Daily for 1+ year
Reviewed on 2018/12/18
Review Source: Capterra

We used them for two years until we decided that it wasn't going to work as well as we hoped since we have a changing shift and the time to input all the information took someone quite awhile.

Pros

I love the ability to customize schedules for groups of people and that works great if you have a steady schedule and need to assign shifts, etc. It is still a growing company so they are easy to work with and customer service is great. It does give good report option for review but the reports aren't customizable so you still have to edit them after you download content.

Cons

The downside is that as a growing company, they don't have all the kinks worked out for ease of changing/saving or rotating shifts and people. It takes a lot of prep time to set up. It was okay, but not the easiest and any emails send are not saved in the system so you can resend later to a different contact group meaning you have to keep up with them on a different platform and remember who you emailed, etc.

Response from InitLive

Hi Allison,

Thanks for taking the time to review your experience with InitLive. We definitely hear you regarding the issues you've experienced with the schedule. This is why overhauling the scheduling process is our highest priority for early in the new year. Please be sure to reach out to your Customer Success Rep if you'd like a sneak peek of what's to come in just a few short months. Thanks! :)

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

7.0/10
Caroline T.

InitLive - loving working with this team and their software!

Used Daily for 6-12 months
Reviewed on 2016/08/18
Review Source: Capterra

Wow. What an amazing, hard-working team to work with. We've been a client of InitLive's since January 2016 and they have been incredible so far. The customer service is fantastic and sets an example. The company is quite new and so the InitLive software continues to evolve, but what's great is that it's evolving in no small part down to the feedback, suggestions and operational requirements of the clients. It's terrific to be included in the process; we've already seen suggestions incorporated into software updates. The software is intuitive, looks great and simplicity is the backbone value of the software, which is key.

Pros

We've been using the software so far to collect volunteer applications and sort them, and I have no issues to report with that. I'm looking forward to moving into Live territory where we'll be using the event app with our volunteer teams. I love the 'Live chat' facility - the support is right there!

Cons

I wouldn't say "like least" as I have so much faith in this software and can see its huge potential. The only issues at the moment come naturally with the evolving nature of the software, which clear as each update takes hold.

Response from InitLive

Hi Caroline. Thank you for your lovely review. We're very excited to work with Ottawa 2017 and appreciate the care you put into planning your events. See you soon!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Al O.

InitLive Feedback

Reviewed on 2016/08/28
Review Source: Capterra

Used the software project at the Marshes last year during the World Girls Juniors. We used the software application to acquire, register, and track around 100 volunteers for a 3 day international golf tournament.

Pros

The application handled a lot of the volunteer registration and shift scheduling well. It gave us a good idea of where we required additional volunteers. It assisted us in tracking volunteers shifts and determine when volunteers were late or did not show.

Cons

I found that because a lot of the volunteers were seniors who did not use current computer applications regularly, many were confused with initial emails that were sent to them. Also, because of the lack of computer application knowledge of the users, many of the volunteers did not register on-line by themselves but were entered onto the system by Initlive staff or team leads. I do not believe many of the team leads utilized the mobile on-line during the event.

It was interesting to find out the many spouses had registered as volunteers but only used one email address. This became very confusing since the system was geared on the email address as and id and communication was through emails regarding shift assignments.

Response from InitLive

Hi Al. Thanks for taking the time to share your experience. We were thrilled to work with the World Junior Girls Championship last year and happy that we were able to be on site to see InitLive in action. A lot has changed since then and we continue to make improvements to InitLive based on input like yours. In regards to the issues with users being required to have an individual email address, InitLive needs this information to ensure efficient and accurate communication, especially in the case of an accident or emergency. Additionally, as Event Managers, all team leads have easy access to input and update volunteer information and schedules. We hope to work with you again and show you all of the great changes to the system. :)

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend

6.0/10
User Recommendation
8.9/10
Based on 69 reviews
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InitLive Pricing

Starting from
N/A
Pricing options
Free Trial
Subscription
Value for money

FAQs:

What defines an InitLive event?
An InitLive event is a planned occasion with a defined start and end date.

What is a user?
A user is defined as any Staff, Volunteer, or Event Manager in your Event.

What currency is InitLive priced in?
All of our pricing is in USD.

Do I have to pay by credit card?
A credit card is the easiest and fastest way to pay, however, if you require a different form of payment, please contact us.

Is my credit card information safe?
Yes. All charges through InitLive are processed using Stripe for secure payment.

Value for Money
4.4/5
Based on 69 reviews
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InitLive Features

  • Activity Dashboard
  • Activity Tracking
  • Automatic Notifications
  • Automatic Reminders
  • Calendar Management
  • Contact Database
  • Customizable Branding
  • Customizable Reporting
  • Data Import/Export
  • Mobile Integration
  • Reporting & Statistics
  • Social Media Integration

  • API
  • CRM Integration
  • Custom Fields
  • Customer Database
  • Customizable Templates
  • Electronic Payments
  • Email Integration
  • Third Party Integration

Additional information for InitLive

Key features of InitLive

  • Assign roles and shifts to staff members
  • Automated shift reminders
  • Automatically schedule events
  • Brand events with custom logo
  • Build contact information database
  • Communicate with on-field members
  • Create individual profiles for staff members
  • Custom Fields
  • Custom Forms
  • Custom Question Fields
  • Custom Registration
  • Custom Signup Forms
  • Data analytics and reporting
  • Group schedule management
  • Import staff list from excel file
  • In-app messaging service
  • Instant Messaging
  • Manage attendance for events
  • Manage event calendar
  • Preview schedule in list view and calendar view
  • Promote events on social media
  • Recruitment management
  • Registration management
  • Reporting
  • SMS Integration
  • SMS text and emailing option
  • Staff and volunteer management
  • Track hours worked based on check-in times

Benefits

• Gain Control of Your Team.
Have full visibility over staff & event operations. The solution provides tools for establishing chains of command, assigning roles & duties to on-site volunteers/staff and monitoring their activities in real-time.

• Hold People Accountable.
Keep tabs on your team & create a sense of ownership. InitLive automatically captures check-in & check-out times for on-site volunteers and helps organizers keep an accurate record of hours worked during an event.

• Adapt to Change.
Respond to the unexpected & update staff with changes.Back-end event managers have the flexibility to communicate with their on-site team members through in-app messaging and automated SMS text messages (for those without the app downloaded), emails or by sending live push notifications directly to their mobile app.

InitLive FAQs

Below are some frequently asked questions for InitLive.

Q. What type of pricing plans does InitLive offer?

InitLive offers the following pricing plans:

Pricing model: Subscription

Free Trial: Not Available

FAQs:

What defines an InitLive event?
An InitLive event is a planned occasion with a defined start and end date.

What is a user?
A user is defined as any Staff, Volunteer, or Event Manager in your Event.

What currency is InitLive priced in?
All of our pricing is in USD.

Do I have to pay by credit card?
A credit card is the easiest and fastest way to pay, however, if you require a different form of payment, please contact us.

Is my credit card information safe?
Yes. All charges through InitLive are processed using Stripe for secure payment.

Q. What are the main features of InitLive?

InitLive offers the following features:

  • Assign roles and shifts to staff members
  • Automated shift reminders
  • Automatically schedule events
  • Brand events with custom logo
  • Build contact information database
  • Communicate with on-field members
  • Create individual profiles for staff members
  • Custom Fields
  • Custom Forms
  • Custom Question Fields
  • Custom Registration
  • Custom Signup Forms
  • Data analytics and reporting
  • Group schedule management
  • Import staff list from excel file
  • In-app messaging service
  • Instant Messaging
  • Manage attendance for events
  • Manage event calendar
  • Preview schedule in list view and calendar view
  • Promote events on social media
  • Recruitment management
  • Registration management
  • Reporting
  • SMS Integration
  • SMS text and emailing option
  • Staff and volunteer management
  • Track hours worked based on check-in times

Q. Who are the typical users of InitLive?

InitLive has the following typical customers:

Freelancers, Large Enterprises, Mid Size Business, Non Profit, Small Business

Q. What languages does InitLive support?

InitLive supports the following languages:

English

Q. What type of pricing plans does InitLive offer?

InitLive has the following pricing plans:

Subscription

Q. Does InitLive support mobile devices?

InitLive supports the following devices:

Android, iPhone

Q. What other apps does InitLive integrate with?

InitLive integrates with the following applications:

Facebook, Google Analytics, LinkedIn, LiveChat, Stripe, Twitter, Zendesk

Q. What level of support does InitLive offer?

InitLive offers the following support options:

FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials