LEAP

The absolute completeness of it from both a practicing perspective and a business perspective. As an attorney who also runs the business side, I am appreciative of the level of detail on both sides. Although LEAP is significantly more expensive than other programs, it more than pays for itself, if you utilize the functionality. USE IT ALL.

Because of its completeness, it can be complicated to learn, even for sophisticated users. We are a pretty computer savvy bunch and were able to get up and running with the support LEAP provides. Prepare for a learning curve.

My personal favorite attribute to this software is the technical support behind it. The helpdesk at LEAP is by far the most proficient, responsive, respectful, diligent, and most importantly, the helpdesk with the most overall proficient technicians responding. Every technician I have every worked with, and I ask questions to them almost as often as if they were in my office sitting with me, has a comprehensive knowledge of the entire software. If there has been a unique issue, they have always solved it within minutes. They are truly amazing.

My next favorite attribute is that the software becomes more useful and powerful with every piece of information you fill out. It requires the users to put the information into the system, but once it's there, what you can do with the information is where the dividends pay off. Clerks will spend far less time doing clerical work. Attorneys can draft better documents repeatedly in order to maximize time.

Next, is the document automation. It is continually being developed as we continue to work. Being able to generate large documents that can be used repeatedly at a substantial fee is a valuable asset.

I think my partner, who keeps our books, would say that the push over to Quickbooks feature is the best. It is timesaving and allows less room for error.

The accounting methodology is different from the US methodology causing a greater learning curve during the transition to LEAP.

once you get someone to help they are great
templates are very helpful
billing & time keeping is great & synchs with iphone - love that
being networked with my staff & being able to login from anywhere is great

it's clunky
you can't start an email outside of LeAP & then attach a document; it has to be generated from a matter - not practical
also cannot grab documents from matters to upload to court for filings - they have to be downloaded and then saved outside of LeAP and then security has to be removed - it's a pain for us e-filers
clients with more than one matter do not get linked - submatters are totally separate matter; again, not practical esp for accounting and bookkeeping