LEAP

The absolute completeness of it from both a practicing perspective and a business perspective. As an attorney who also runs the business side, I am appreciative of the level of detail on both sides. Although LEAP is significantly more expensive than other programs, it more than pays for itself, if you utilize the functionality. USE IT ALL.

Because of its completeness, it can be complicated to learn, even for sophisticated users. We are a pretty computer savvy bunch and were able to get up and running with the support LEAP provides. Prepare for a learning curve.

I cannot write anything that is positive given the problem I have is left unresolved for weeks and no one is willing to assist in resolving it so I am left frustrated and annoyed and have spent days trying to contact someone for an update on where it is at an no one will speak with me or assist, either over the phone or even via email.

Complete lack of customer support. This has become a major issue for me and the fact I cannot contact them and they have had weeks to resolve the issue is extremely frustrating and affecting my ability to do my work.

We integrated Leap over three years ago. Although with any new system, it took time to get used to. That is not a criticism of Leap, it was just a new system to us. However, it is very user friendly and the support, if needed, was extremely useful.

Leap is continually being upgraded and added to/improved. There is nothing I don't like about the system.

LEAP is reliable, functional and easy to use. It is as simple as that.

There are some efficiency points that could be included. Development seems to have focused on certain areas at the detriment of others e.g. conveyancing vs disputes. Some features may have not been thoguht through for use in practice.