Hotello PMS

Cloud-based hotel management solution

4,5 /5 (62 reviews) Write a Review!

Hotello PMS Overview

What is Hotello PMS?

Hotello is a cloud-based hotel management solution designed to maximize profit. This streamlined system centralizes, simplifies, and optimizes all aspects of the hotel including PMS, POS, Booking engine, CRS, Revenue manager, Task manager, and much more. Book more rooms with the most advanced marketing and statistical tools on the market.

Hotello provides front office features such as regular inventory management, automated backup routine, night audit, invoicing, check-in and check-out. The solution’s operations management functionalities include user control, security control, an internal communication system, and an integrated agenda with events and calendar notes. Hotello enhances hotel occupancy rates thanks to tools such as an availability chart, booking engine and email marketing tools.

Hotello simplifies overall hotel management with features for budgeting, room allocation and automatic e-mailing. Other features of the software include reviews management, group management, maintenance management and guest experience management.

Hotello’s guest preference management feature keeps a record of stay history, allergies, etc., so that returning guests can be well catered for. The solution also offers part owner management, automatic invoice transmission, reminders and thank you letters. The solution is available in two languages; English and French.

Hotello PMS Overview

Pricing

Starting from
US$125,00/month

Pricing options

Free Trial
One Time License
Subscription
Value for money

3 editions of Hotello:
Hotello Standard Cloud
Hotello Premium Cloud
Hotello Customized Edition


Hotello PMS Features

Devices
Business size
S M L
Markets
United States, Canada
Supported Languages
English, French

Media

Internal communication system and integrated agenda
Reservation field customization and cancellation policy management
Reservations, availability chart and cancellations
Housekeeping and service charge management
Create and save rate agreements with corporate clients
Accounting including accounts receivable and budgeting
Hotello PMS video Hotello PMS screenshot: Internal communication system and integrated agenda Hotello PMS screenshot: Reservation field customization and cancellation policy management Hotello PMS screenshot: Reservations, availability chart and cancellations Hotello PMS screenshot: Housekeeping and service charge management Hotello PMS screenshot: Create and save rate agreements with corporate clients Hotello PMS screenshot: Accounting including accounts receivable and budgeting

Hotello PMS Reviews

Hotello PMS Reviews

Overall rating
4,5
/
5
Excellent
35

Very good
22

Average
4

Poor
1

Terrible
0

Value for Money
4,3
Features
4,2
Ease of Use
4,4
Customer Support
4,6
92% recommended this app
Cristina marcano L.

Fully compatible with your system installed in your hotel and is in the cloud.

It is an advanced property management software that helps you run all your operations smoothly and accurately, and helps keep your guests happy.


Emilie G.

The customer service alone makes this a wonderful product!

Hotello is without a doubt a great software that meets and even exceeds our needs. It's various features are really helpful at managing our establishment as a whole. It does require a little bit of practice to fully understand it and it's interface could be slightly more user friendly, but its customer service is by far one of the best we have ever experienced.


Djenabou B.

A very Good tool

It is a good tool to ensure we don't have overbooking. It is accessible for all staff members and accountance.


Frédérick M.

Good for Hôtels with not a lot of meeting space

It is a well presented, easy to use and fun to work with Software for the room management. It lacks on the banquet management since the Platform looks like it was a "copy and paste" from the room Platform, without the adjustments needed for the banquets. If you have 5 and Under meeting space to manage, this software is perfect. If you have more than that, wait until they make serious changes on the Platform.

I do love the software, but its not convenient enough to manage 18 meeting rooms.


Guillaume D.

Easy to use and evolutive software for Hotelier

As my position of ecommerce, revenues and distribution manager, I am asked on a daily basis to manage the rates, the inventory and the numerous 3rd parties the Hotel works with. Hotello is a easy to use, evolution according the new trends and designed to manage Rates and Inventory easily.


Cristina marcano L.
Company size: 11-50 Employees

Fully compatible with your system installed in your hotel and is in the cloud.

Reviewed on 2018/05/29
Review Source: Capterra

It is an advanced property management software that helps you run all your operations smoothly and accurately, and helps keep your guests happy.

Pros

It is absolutely compatible with any system that previously has its hotel establishment and that makes it versatile and demanding. It is in the Cloud and that makes information accessible in a fast way and from the device available, avoiding large investments in storage equipment and hosting of information that makes the access to data cumbersome.

If main feature is that it works as: booking engine, GDS, CRS, revenue manager, task manager, marketing email and many others.

Cons

Finding a flaw in a system so friendly and versatile for the management of a hotel is difficult, because any aspect of failure is forgotten when we see the great benefits of this system and even better when it collaborates to keep the guests satisfied, The joy of a client and thanks for the good service always erase any failure that could have the Hotello PMS system.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Emilie G.
Industry: Hospitality
Company size: 11-50 Employees

The customer service alone makes this a wonderful product!

Used Daily for 2+ years
Reviewed on 2017/02/21
Review Source: Capterra

Hotello is without a doubt a great software that meets and even exceeds our needs. It's various features are really helpful at managing our establishment as a whole. It does require a little bit of practice to fully understand it and it's interface could be slightly more user friendly, but its customer service is by far one of the best we have ever experienced.

Pros

The customer service! Prompt, efficient, and friendly, it is by far one of the best!

Cons

The learning curve can be difficult.
It's different reports can be customized but there is no easy way to do so by ourselves.

Response from Mingus Software

Thank you for taking the time to give us your feedback! We are happy to read that you are enjoying Hotello and that the support team is up to your expectation.

The support team is happy to customize the different reports for you. As the reports gather a lot of information as you say, there are no easy way to do it.

Thank you again!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Djenabou B.
Industry: Hospitality
Company size: 2-10 Employees

A very Good tool

Used Daily for 1+ year
Reviewed on 2017/03/14
Review Source: Capterra

It is a good tool to ensure we don't have overbooking. It is accessible for all staff members and accountance.

Pros

Easy to use

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 7.0/10

Frédérick M.
Industry: Hospitality
Company size: 51-200 Employees

Good for Hôtels with not a lot of meeting space

Used Daily for 2+ years
Reviewed on 2017/02/15
Review Source: Capterra

It is a well presented, easy to use and fun to work with Software for the room management. It lacks on the banquet management since the Platform looks like it was a "copy and paste" from the room Platform, without the adjustments needed for the banquets. If you have 5 and Under meeting space to manage, this software is perfect. If you have more than that, wait until they make serious changes on the Platform.

I do love the software, but its not convenient enough to manage 18 meeting rooms.

Pros

The overall room management platform

Cons

The banquet Platform prevents me from effectively managing all my congress floor.

Response from Mingus Software

Thank you for taking the time to give us your feedback!

We are trying to consistently improve our plateform. You are more then welcome to send us ([email protected]) your different need that you have so that we can send it to the developers.

Thank you again for your review!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 7.0/10

Guillaume D.
Industry: Hospitality
Company size: 51-200 Employees

Easy to use and evolutive software for Hotelier

Used Daily for 1+ year
Reviewed on 2016/08/22
Review Source: Capterra

As my position of ecommerce, revenues and distribution manager, I am asked on a daily basis to manage the rates, the inventory and the numerous 3rd parties the Hotel works with. Hotello is a easy to use, evolution according the new trends and designed to manage Rates and Inventory easily.

Pros

Yield Management module is perfect to manage all rates, availabilities and restrictions for all rate plans, and for all channel managed rates.

The Marketing features is also extremely convenient for our sales team, for our markets scopes and for our emailing campaing.

Cons

The software would definitively gain in value if the Software would have a Rate Optimization System that would be able to recommand rates and inventory mangement based on : previous year performances, on the book forecasts, outliers, city compression demands, remaning demand, etc.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

User recommendation
9/10
Based on 62 user ratings
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Hotello PMS Pricing

Hotello PMS Pricing

Starting from
US$125,00/month
Free Trial
One Time License
Subscription
Value for money

3 editions of Hotello:
Hotello Standard Cloud
Hotello Premium Cloud
Hotello Customized Edition

3 editions of Hotello:
Hotello Standard Cloud
Hotello Premium Cloud
Hotello Customized Edition

Value for Money
4,3/5
Based on 62 user ratings
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Hotello PMS Features

Hotello PMS Features

API
Activity Dashboard
Automatic Notifications
Availability Management
Billing & Invoicing
Booking Management
Calendar Management
Channel Management
Credit Card Processing
Discount Management
Electronic Payments
Inventory Management
Invoice Management
Online Booking Integration
Price Management
Promotions Management
Reporting & Statistics
Reservations Management
Room Booking
Third Party Integration
Features
4,2/5
Based on 62 user ratings
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Categories

Additional information for Hotello PMS

Additional information for Hotello PMS

Key features of Hotello PMS

  • Automated transmission of invoices
  • Contact and owner management
  • Daily inventory management
  • Employee management
  • GDS and OTA integration
  • Group management
  • Housekeeping management
  • Internal communication system
  • Maintenance management
  • Marketing management
  • Offers member and loyalty programs
  • Online booking
  • Open API
  • Real time status chart
  • Reminders and thank you letters
  • Reservations management
  • Retrieve user transaction history
  • Reviews management
  • Supports foreign currencies

Benefits

• Hotello centralizes the overall management of various functions such as marketing, task management, revenue management, reservation and point of sale.

• Hotello helps to maximize a hotel's occupancy rates with tools such as availability chart, booking engine, and email marketing.

• Tools for data export, forecasting charts, comparison graphs, and yield management help hotels to maximize their profitability.

• Hotello provides front office features such as regular inventory management, automated backup routine, night audit, invoicing, check-in and check-out.

• Equip - the mobile app provided by Mingus - provides a quality management system for hotel managers to manage work orders, maintenance, customer service, and inspections from a simple but powerful interface.

Hotello PMS FAQs

Hotello PMS FAQs

Below are some frequently asked questions for Hotello PMS.

Q. What type of pricing plans does Hotello PMS offer?

Hotello PMS offers the following pricing plans:

Starting from: US$125,00/month

Pricing model: One Time License, Subscription

Free Trial: Not Available

3 editions of Hotello: Hotello Standard Cloud Hotello Premium Cloud Hotello Customized Edition

Q. What are the main features of Hotello PMS?

Hotello PMS offers the following features:

  • Automated transmission of invoices
  • Contact and owner management
  • Daily inventory management
  • Employee management
  • GDS and OTA integration
  • Group management
  • Housekeeping management
  • Internal communication system
  • Maintenance management
  • Marketing management
  • Offers member and loyalty programs
  • Online booking
  • Open API
  • Real time status chart
  • Reminders and thank you letters
  • Reservations management
  • Retrieve user transaction history
  • Reviews management
  • Supports foreign currencies

Q. Who are the typical users of Hotello PMS?

Hotello PMS has the following typical customers:

Small Business, Large Enterprises, Mid Size Business

Q. What languages does Hotello PMS support?

Hotello PMS supports the following languages:

English, French

Q. Does Hotello PMS support mobile devices?

Hotello PMS supports the following devices:

Android, iPhone

Q. What other apps does Hotello PMS integrate with?

We do not have any information about what integrations Hotello PMS has

Q. What level of support does Hotello PMS offer?

Hotello PMS offers the following support options:

Knowledge Base, Online Support, Phone Support, Video Tutorials, FAQs