Spidergap Overview

What is Spidergap?

Spidergap is an online 360° Feedback tool used by 1000s of organizations in over 134 countries, winning awards for ease of use and support.

Spidergap comes with best practice templates out of the box. These templates can be easily customized to fit your organization — for example, by updating the questionnaire and adding your logo.

The feedback reports are different to many 360 tools. The reports are designed to make it easy for employees to prioritize areas to work on, and avoid overwhelming employees with too many numbers and graphs.

Supported by 360° Feedback experts, you’ll be encouraged to set project goals that are focused on delivering value, not just collecting and sharing a lot of feedback. Spidergap’s impact survey then makes it easy to review the impact and demonstrate the return-on-investment to your team.

Spidergap Overview

Pricing

Starting from
US$12,50/year

Pricing options

Free Trial
One Time License
Subscription
Value for money

Pricing calculated based on the number of employees receiving feedback.

For example:

10 employees receiving feedback: $89 per employee / year
25 employees: $79 per employee / year
50 employees: $69 per employee / year
100 employees: $56 per employee / year
250 employees: $44 per employee / year
1000 employees: $22 per employee / year

As low as $12.50 per employee / year. Use our pricing calculator at https://www.spidergap.com/subscriptions

Spidergap offers a 15% discount for charities and academic users.


Spidergap Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom, Australia, China and 5 others, India, Japan, Germany, Brazil, Mexico
Supported Languages
Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch and 20 others, English, Finnish, French, German, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Taiwanese, Thai, Turkish, Ukrainian

Media

Feedback reports are easy to understand and use
Review the impact and demonstrate the return-on-investment
Fully customizable questionnaire
Spidergap experts will help you to follow best practices
Easy to manage at any scale
Compare the views of people giving feedback
Spidergap screenshot: Feedback reports are easy to understand and use Spidergap screenshot: Review the impact and demonstrate the return-on-investment Spidergap screenshot: Fully customizable questionnaire Spidergap screenshot: Spidergap experts will help you to follow best practices Spidergap screenshot: Easy to manage at any scale Spidergap screenshot: Compare the views of people giving feedback

Spidergap Reviews

Spidergap Reviews

Overall rating
4,8
/
5
Excellent
66

Very good
17

Average
1

Poor
0

Terrible
0

Value for Money
4,6
Features
4,6
Ease of Use
4,8
Customer Support
4,9
99% recommended this app
Ian C.

Spidergap Rocks

Love the system, the outputs and the excellent, responsive support from the Spidergap Team


Robin E.

Highly Recommend!

Exceptional product! I will be using them again.


Finn R.

Very easy to use and effective tool - Outstanding support!


Joe P.

Spidergap is a decent, middle-of-the-road 360 software that gets the job done


Verified Reviewer

Affordable, good customer service and an easy-to-use service

Really good. Great assistance setting things up and then there were regular touch points through the year. The tool itself is intuitive, simple and clear, and allows for plenty of customisation. There are richer and fancier 360 evaluation services out there, but considering the very reasonable pricing, Spidergap is a fantastic service that will enable you to run and manage even large evaluation campaigns with very little hassle.


Ian C.
Industry: Human Resources
Company size: 2-10 Employees

Spidergap Rocks

Used Other for 1-5 months
Reviewed on 2020/03/27
Review Source: Capterra

Love the system, the outputs and the excellent, responsive support from the Spidergap Team

Pros

Very simple to use and setup.
Does what it’s meant to do without any complicated configuration.

Cons

The Spidergap team are launching new functionality - in particular an impact survey for people who have received a 360 report and feedback. This is still in Beta phase and still needs a bit of work.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Robin E.
Industry: Human Resources
Company size: Self Employed

Highly Recommend!

Used Other for 6-12 months
Reviewed on 2020/01/27
Review Source: Capterra

Exceptional product! I will be using them again.

Pros

Setting up the questionnaire was intuitive and the Customer Service was exceptional! The reports are user-friendly and my client was very pleased with the results.

Cons

From an administrator's point of view, I wish there was an option to maintain complete confidentiality of the results. Yes, I'm the only person who can see who said what about whom, but I'd prefer that even I couldn't see that. We're in the US and privacy laws don't require someone on the project to have this level of access.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Finn R.
Industry: Accounting
Company size: Self Employed

Very easy to use and effective tool - Outstanding support!

Used Weekly for 6-12 months
Reviewed on 2020/11/11
Review Source: Capterra

Pros

Super easy to us . Excellent support. Support is very responsive and friendly and always able to help. Also, it is a very reliable software that provides comprehensive feedback. I especially liked the functionality that let´s you compare each person´s results with the results of the entire organization. I did also like about this software that the questionnaires and reports can be easily edited.

Cons

There is not much I dislike about the software, however think that the software builder is slightly too basic. In my personal opinion the software builder is too similar to Google Forms. I would like to see a greater selection of different inquiry types, for example scaler or matrix. Furthermore, I missed an auto-save function. You always have to save your progress manually when using this software, which can be somewhat annoying and result in lost data if you forget to save your progress. Also, I did miss the ability to easily send repeat invitations to specific respondents.

Response from Spidergap

Thanks so much for the feedback! We're so glad you are getting great support, finding the tool easy to use, and provides comprehensive feedback. We're working on improving reminder functionality as although you can currently send reminders in bulk any time, sending one-off individual reminders aren't yet as easy as we'd like. You mentioned you were missing auto-save... but we do now auto-save progress when providing feedback or editing the questionnaire. Was there somewhere else that you would find auto-save useful? Please let us know by email to [email protected] Thanks!

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

Joe P.
Industry: Computer Software
Company size: 51-200 Employees

Spidergap is a decent, middle-of-the-road 360 software that gets the job done

Used Monthly for 6-12 months
Reviewed on 2018/01/19
Review Source: Capterra

Pros

Easy to use if you only have one or two people to review. The relationship between quantitative ratings and comments is clear.

Cons

Missing a lot of basic features such as saving a draft (I can't tell you how many reviews I've lost due to accidentally closing a tab, submission errors, etc.). The way the software visualizes feedback can be terribly misleading. It paints a very bleak picture for areas for improvement, and doesn't take into account that the feedback is relative to all other feedback. For example, if my lowest rating is a 4/5 in three areas, those three areas will be visualized in a dark red and called out as weaknesses, despite the fact that I scored high on them.

Response from Spidergap

Edit: Good news! As of 8 February 2019, we now support automatic saving of feedback responses!

------
Hi Joe,

Thanks for your feedback!

We really appreciate feedback that helps us to improve, even if it's not always as flattering as we'd like.

As you've identified a few issues, I'm really keen to help you address these and to get further feedback to understand where else we need to improve. However, I'm limited to 1,000 characters here so I have sent you an email directly.

In summary:
- I'm pleased to say that we have a new feature that we'll be releasing soon to address accidentally closing tabs
- We can support you in changing the Red/Amber/Green boundaries in the report
- We aim to be world-leading (not middle of road), so I would love to connect with you directly via a call to learn more about what else you'd like to see from us to reach that level

All the best,

Alexis

Rating breakdown

Value for Money
Ease of Use
Customer Support

Verified Reviewer
Industry: Internet
Company size: 10 000+ Employees

Affordable, good customer service and an easy-to-use service

Used Weekly for 6-12 months
Reviewed on 2020/09/07
Review Source: Capterra

Really good. Great assistance setting things up and then there were regular touch points through the year. The tool itself is intuitive, simple and clear, and allows for plenty of customisation. There are richer and fancier 360 evaluation services out there, but considering the very reasonable pricing, Spidergap is a fantastic service that will enable you to run and manage even large evaluation campaigns with very little hassle.

Pros

The big one was automating away a lot of the evaluation process. once you have imported your list of targets and evaluators into the system, things like reminders, invitations to assess etc. can mostly be launched with a couple of clicks.

As an admin, you get real time insights into any exercise you are running, and it is easy to view individual reports and group results.

Their customer service is very good; great after sales care and they will often be able to take care of things like minor customizations on their end if you ask for it. In addition, their resource bank on the portal is clear and easy to search and has most of the answers you will be looking for anyway.

Cons

The software is really simple (which is a good thing!) but this means you are forced to use workarounds to perform some activities. For example, if you wish to resend a reminder to just one person, you have to find the automated email, copy it and paste into an email like Outlook to send it. This functionality should really be built in to the service.

As another example, the group results are displayed nicely on the site and you can download the raw data in Excel, but the recommended way to get the visuals is to use a snipping tool; this seems a bit crude.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

User recommendation
9,5/10
Based on 84 user ratings
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Spidergap Pricing

Spidergap Pricing

Starting from
US$12,50/year
Free Trial
One Time License
Subscription
Value for money

Pricing calculated based on the number of employees receiving feedback.

For example:

10 employees receiving feedback: $89 per employee / year
25 employees: $79 per employee / year
50 employees: $69 per employee / year
100 employees: $56 per employee / year
250 employees: $44 per employee / year
1000 employees: $22 per employee / year

As low as $12.50 per employee / year. Use our pricing calculator at https://www.spidergap.com/subscriptions

Spidergap offers a 15% discount for charities and academic users.

Pricing calculated based on the number of employees receiving feedback.

For example:

10 employees receiving feedback: $89 per employee / year
25 employees: $79 per employee / year
50 employees: $69 per employee / year
100 employees: $56 per employee / year
250 employees: $44 per employee / year
1000 employees: $22 per employee / year

As low as $12.50 per employee / year. Use our pricing calculator at https://www.spidergap.com/subscriptions

Spidergap offers a 15% discount for charities and academic users.

Value for Money
4,6/5
Based on 84 user ratings
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Spidergap Features

Spidergap Features

API
Activity Dashboard
Activity Tracking
Applicant Tracking
Automatic Notifications
Customizable Branding
Customizable Reporting
Data Import/Export
Employee Database
Employee Management
Employee Onboarding
Employee Portal
Employee Self Service
Performance Management
Real Time Reporting
Recruitment Management
Reminders
Reporting & Statistics
Self Service Portal
Third Party Integration
Features
4,6/5
Based on 84 user ratings
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Categories

Additional information for Spidergap

Additional information for Spidergap

Key features of Spidergap

  • Aggregate reports
  • Alerts / reminders
  • Best-practice questionaire template
  • Comparative reports
  • Custom branding
  • Customizable questions
  • Employee-friendly feedback reports
  • Export data to Excel
  • Graphical statistics
  • Group summary report
  • Individual reports
  • Multi-language support
  • No limit on feedback providers
  • Online feedback questionnaires
  • Personal development plans
  • Protect employee confidentiality
  • Question library
  • Questionnaire designer
  • Rater selection
  • Rater tracking
  • Report access controls
  • Scale from 5 to 500,000 employees
  • Secure data
  • Self service portal
  • Supports external reviewers
  • Team reports and analysis

Benefits

  • Make a measurable impact: Spidergap’s impact survey lets you review the value delivered to employees, so you can demonstrate the return-on-investment to your team!

  • Feedback that’s easy to use: Spidergap worked with 100s of HR directors, managers and employees to design feedback reports that are easy to review and understand.

  • Customizable to fit your organization: You can fully customize Spidergap’s best practice templates. For example by updating the questionnaire and adding your logo.

  • Work with 360° Feedback experts: Spidergap experts ready to help at every stage, from planning the project to reviewing the impact and lessons learned.

  • World-class support: Spidergap are routinely praised for their support, winning awards for the best support for a 360° Feedback tool.

  • Spidergap FAQs

    Spidergap FAQs

    Below are some frequently asked questions for Spidergap.

    Q. What type of pricing plans does Spidergap offer?

    Spidergap offers the following pricing plans:

    Starting from: US$12,50/year

    Pricing model: One Time License, Subscription

    Free Trial: Available

    Pricing calculated based on the number of employees receiving feedback. For example: 10 employees receiving feedback: $89 per employee / year 25 employees: $79 per employee / year 50 employees: $69 per employee / year 100 employees: $56 per employee / year 250 employees: $44 per employee / year 1000 employees: $22 per employee / year As low as $12.50 per employee / year. Use our pricing calculator at https://www.spidergap.com/subscriptions Spidergap offers a 15% discount for charities and academic users.

    Q. What are the main features of Spidergap?

    Spidergap offers the following features:

    • Aggregate reports
    • Alerts / reminders
    • Best-practice questionaire template
    • Comparative reports
    • Custom branding
    • Customizable questions
    • Employee-friendly feedback reports
    • Export data to Excel
    • Graphical statistics
    • Group summary report
    • Individual reports
    • Multi-language support
    • No limit on feedback providers
    • Online feedback questionnaires
    • Personal development plans
    • Protect employee confidentiality
    • Question library
    • Questionnaire designer
    • Rater selection
    • Rater tracking
    • Report access controls
    • Scale from 5 to 500,000 employees
    • Secure data
    • Self service portal
    • Supports external reviewers
    • Team reports and analysis

    Q. Who are the typical users of Spidergap?

    Spidergap has the following typical customers:

    Small Business, Large Enterprises, Mid Size Business

    Q. What languages does Spidergap support?

    Spidergap supports the following languages:

    Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, English, Finnish, French, German, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Taiwanese, Thai, Turkish, Ukrainian

    Q. What type of pricing plans does Spidergap offer?

    Spidergap has the following pricing plans:

    One Time License, Subscription

    Q. Does Spidergap support mobile devices?

    We do not have any information about what devices Spidergap supports

    Q. What other apps does Spidergap integrate with?

    Spidergap integrates with the following applications:

    Microsoft Excel

    Q. What level of support does Spidergap offer?

    Spidergap offers the following support options:

    FAQs, Online Support, Phone Support, Knowledge Base, Video Tutorials