MPulse

CMMS for maintenance scheduling, tracking, & reporting

4,6 /5 (145 reviews) Write a Review!

MPulse Overview

What is MPulse?

MPulse is a CMMS (computerized maintenance management system) designed for use by equipment and facilities maintenance companies, to assist with the scheduling, tracking, and reporting of maintenance. Four different editions of MPulse are available to suit the needs of different businesses, from the most basic, Bronze, which covers only equipment and buildings, up to the most advanced, Platinum, which can be used for all asset types, including equipment, buildings, rooms, grounds, and vehicles, and supports condition-based maintenance as standard.

MPulse automates the scheduling of preventative maintenance tasks, with the option to base maintenance intervals on the condition of assets or parts. Labor requirements can be estimated for preventative maintenance tasks, and maintenance can be scheduled for off hours through tracking equipment usage times. Work orders are automatically generated for scheduled tasks, and can also be received from any number of requesters, or entered manually. Maintenance requests can be approved, scheduled, and assigned to technicians for completion, with the option to automate approvals and assignments, and the ability to send customized automated confirmations to requesters, technicians, and managers. Repair times can be tracked to determine employee efficiency for specific tasks, and create organizational benchmarks.

A basic inventory management system is included in all editions of MPulse, enabling users to link items and their costs to specific assets or work orders, and track the consumption of parts. Advanced inventory control is included in the Gold and Platinum editions, allowing users to manage storage location, stocking levels, reorder points, and supplier information, with the ability to track multiple units of measurement for a single item.

MPulse Overview

Pricing

Starting from
US$3 500,00

Pricing options

Free Trial
One Time License
Subscription
Value for money

Four editions of MPulse are available: Bronze, Silver, Gold, and Platinum.

Pricing information is available on inquiry.


MPulse Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom, Australia, China and 5 others, India, Japan, Germany, Brazil, Mexico
Supported Languages
English

Media

MPulse includes a maintenance advisor dashboard, which gives users an overview of frequent requesters, most expensive vehicles, and more
Equipment records in MPulse include multiple custom fields for recording information
Users can view a breakdown of the most expensive vehicles in MPulse, allowing them to determine the cost effectiveness of further repairs
MPulse enables users to manage work orders by their type, such as warranties or yearly services
MPulse also includes a native iOS app
A list of work orders can be viewed through the MPulse iOS app
Work order details, task information, and comments can also be viewed in MPulse
MPulse enables users to set call backs in work orders
Technicians and inventory can also be assigned to work orders in MPulse
MPulse video MPulse video MPulse screenshot: MPulse includes a maintenance advisor dashboard, which gives users an overview of frequent requesters, most expensive vehicles, and more MPulse screenshot: Equipment records in MPulse include multiple custom fields for recording information MPulse screenshot: Users can view a breakdown of the most expensive vehicles in MPulse, allowing them to determine the cost effectiveness of further repairs MPulse screenshot: MPulse enables users to manage work orders by their type, such as warranties or yearly services MPulse screenshot: MPulse also includes a native iOS app MPulse screenshot: A list of work orders can be viewed through the MPulse iOS app MPulse screenshot: Work order details, task information, and comments can also be viewed in MPulse MPulse screenshot: MPulse enables users to set call backs in work orders MPulse screenshot: Technicians and inventory can also be assigned to work orders in MPulse

MPulse Reviews

MPulse Reviews

Overall rating
4,6
/
5
Excellent
97

Very good
44

Average
2

Poor
2

Terrible
0

Value for Money
4,5
Features
4,4
Ease of Use
4,4
Customer Support
4,8
97% recommended this app
Verified Reviewer

MPulse is very user friendly and makes work manageable by being able to keep track of all...


Leslie D.

Excellent Vendor Relationship Helped Make MPulse Succeed for DISH!


Zaighum A.

mpulse Review

Mpulse support team is really great because they give quick response to their customers.


Martin L.

Very versatile and complete, but slow and buggy

If you only fill a few tickets par day, this software is very versatile and will probably fill your needs. If your plant is a high pace environment with several technicians working at the same time and filling over a couple hundred of tickets per day, look somewhere else.


Scott C.

We absolutely made the right choice. MPulse is the real deal.


Verified Reviewer

MPulse is very user friendly and makes work manageable by being able to keep track of all schedules

Used Weekly for 1+ year
Reviewed on 2018/01/12
Review Source: Capterra

Pros

The software is very easy to use and has allowed us to schedule, track, and report within the organization. The training is very user friendly and loading information is easy.

Cons

Some of the reporting options can be upgraded to export information but other than that we love the software for our organization.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Leslie D.
Industry: Telecommunications

Excellent Vendor Relationship Helped Make MPulse Succeed for DISH!

Reviewed on 2016/03/24
Review Source: SoftwareAdvice

Pros

One of the best aspects of MPulse is working with their great team. The implementation with our company has been a challenge but the resources on the MPulse side have been indispensable in ensuring our issues were all addressed individually and that a solution was found. They have never acted as though our questions or issues were a burden and they have shown immense flexibility, honesty, and transparency in working with us at every stage. Because of their help, the MPulse software has successfully remained at DISH and we continue to find new ways to use it to benefit our business.

Cons

The built in reporting that MPulse offers has never been useful to our business. We actively export data out of MPulse into a separate data manipulation/reporting software in order to get the information we need out of MPulse. While MPulse does offer customized reports but they would have to be developed at an additional cost.

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Zaighum A.
Industry: Automotive
Company size: 2-10 Employees

mpulse Review

Used Weekly for Free Trial
Reviewed on 2020/10/13
Review Source: SoftwareAdvice

Mpulse support team is really great because they give quick response to their customers.

Pros

MPulse is CMMS Software and its best for manufacturers because i m also manufacturer and its reporting and measurements for materials.

Cons

This mpulse Software is awesome for business management and I really like this software because of reporting. I didn't find any issue.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Martin L.
Industry: Telecommunications
Company size: 10 000+ Employees

Very versatile and complete, but slow and buggy

Used Daily for 1+ year
Reviewed on 2018/11/28
Review Source: SoftwareAdvice

If you only fill a few tickets par day, this software is very versatile and will probably fill your needs. If your plant is a high pace environment with several technicians working at the same time and filling over a couple hundred of tickets per day, look somewhere else.

Pros

Very versatile and complete. It will probably have every option you may need. Lots of options for personnel, assets, Preventative Maintenance, etc, as well as some easy ways of exporting data to further analyze for instance in Excel.

Cons

Some procedures of the user interface are not intuitive, you have to learn them. For instance, you would expect that double-clicking on a link would open the element selected, but no, you have to click once and then press an arrow near the top of the screen to "slide" the list and uncover the details.
It is slow at times. A ticket that may take 5 minutes to resolve, can take an additional 3 minutes to fill in the information, with screen navigation being slow.
It is buggy. Some bugs seemed to be cleared, only to come back in a later revision. For instance, you may be filling in information in a ticket, then the browser refreshes by itself and all of a sudden you find yourself filling a different ticket. Or you get kicked out to a different screen and the ticket you've been working on just disappears and there is no way to find it again.

Rating breakdown

Ease of Use

Likelihood to recommend: 5.0/10

Scott C.
Industry: Electrical/Electronic Manufacturing

We absolutely made the right choice. MPulse is the real deal.

Reviewed on 2015/12/04
Review Source: SoftwareAdvice

Pros

The customer service we receive from MPulse is second to none. We have a rather small maintenance department at our company, but that small team has a lot to keep track of. I had never used a CMMS system before so I had only a very basic understanding of what I would be doing on a day to day basis. After the first day of our implementation with MPulse our team knew we made the right decision. Our trainer demonstrated how powerful MPulse software is and showed us how to get the best results for our company. We were basically able to take it from there and start creating requests/work orders right away.

Cons

I think there is a great opportunity for MPulse to release an app that works the same way on all smart phones/tablets. There are pros/cons to accessing the full database vs accessing the mobile database on a smart phone. I find that our managers like using the full version on their smart phones, but the performance varies drastically from person to person simply because of the sheer number of different browsers/firmware versions/phone manufacturers. An app that could provide the full functionality of our database across all platforms would be very useful.

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
8,9/10
Based on 145 user ratings
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MPulse Pricing

MPulse Pricing

Starting from
US$3 500,00
Free Trial
One Time License
Subscription
Value for money

Four editions of MPulse are available: Bronze, Silver, Gold, and Platinum.

Pricing information is available on inquiry.

Four editions of MPulse are available: Bronze, Silver, Gold, and Platinum.

Pricing information is available on inquiry.

Value for Money
4,5/5
Based on 145 user ratings
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MPulse Features

MPulse Features

API
Activity Dashboard
Activity Tracking
Audit Trail
Auditing
Automatic Notifications
Billing & Invoicing
Compliance Management
Customizable Reporting
Data Import/Export
Document Management
Document Storage
Inventory Management
Inventory Tracking
Monitoring
Real Time Data
Real Time Reporting
Reporting & Statistics
Third Party Integration
Workflow Management
Features
4,4/5
Based on 145 user ratings
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Categories

Additional information for MPulse

Additional information for MPulse

Key features of MPulse

  • Access control
  • Asset lifecycle tracking
  • Asset security management
  • Asset status monitoring
  • Assignment management
  • Automated scheduling
  • Barcode printing
  • Barcode scanning
  • Barcode support
  • Calendar view
  • Charting
  • Condition-based maintenance
  • Consumption tracking
  • Cost center budgeting & tracking
  • Custom charts
  • Custom tabs and fields
  • Customizable graphical reporting
  • DataLink integration adapter
  • Drag & drop interface
  • Employee records
  • Global search navigation
  • Graphical data presentation
  • Graphical reporting
  • Hourly employee tracking
  • Inventory management
  • Key & lock management
  • Labor tracking
  • Maintenance advisor dashboard
  • Maintenance tracking
  • Media integration
  • Preventative maintenance scheduling
  • Purchase order management
  • Purchase requisitions
  • Purchase requisitions/purchase orders
  • Request approval routing
  • Role-based access control
  • Scheduled reporting
  • Service request management
  • Status reporting
  • Task management
  • Task scheduling
  • Vendor management
  • Work order management

Benefits

  • Preventative maintenance tasks are automatically scheduled, based on part or asset condition, with work orders triggered automatically.

  • Work orders can be generated by requesters, or requests can be entered manually, and then be approved, scheduled, assigned, and managed, with the ability to automate approvals and assignments.

  • Automated confirmations for maintenance requests are customizable and can be sent to technicians, requesters, and managers.

  • Inventory items can be tracked, with consumption recorded, with the ability to link parts and their associated costs with assets and work orders.

  • Standard and custom reports, charts, and graphs can be produced, for status reporting, and summary or detailed reports of maintenance work.

  • MPulse FAQs

    MPulse FAQs

    Below are some frequently asked questions for MPulse.

    Q. What type of pricing plans does MPulse offer?

    MPulse offers the following pricing plans:

    Starting from: US$3 500,00

    Pricing model: One Time License, Subscription

    Free Trial: Not Available

    Four editions of MPulse are available: Bronze, Silver, Gold, and Platinum. Pricing information is available on inquiry.

    Q. What are the main features of MPulse?

    MPulse offers the following features:

    • Access control
    • Asset lifecycle tracking
    • Asset security management
    • Asset status monitoring
    • Assignment management
    • Automated scheduling
    • Barcode printing
    • Barcode scanning
    • Barcode support
    • Calendar view
    • Charting
    • Condition-based maintenance
    • Consumption tracking
    • Cost center budgeting & tracking
    • Custom charts
    • Custom tabs and fields
    • Customizable graphical reporting
    • DataLink integration adapter
    • Drag & drop interface
    • Employee records
    • Global search navigation
    • Graphical data presentation
    • Graphical reporting
    • Hourly employee tracking
    • Inventory management
    • Key & lock management
    • Labor tracking
    • Maintenance advisor dashboard
    • Maintenance tracking
    • Media integration
    • Preventative maintenance scheduling
    • Purchase order management
    • Purchase requisitions
    • Purchase requisitions/purchase orders
    • Request approval routing
    • Role-based access control
    • Scheduled reporting
    • Service request management
    • Status reporting
    • Task management
    • Task scheduling
    • Vendor management
    • Work order management

    Q. Who are the typical users of MPulse?

    MPulse has the following typical customers:

    Small Business, Large Enterprises, Public Administrations, Mid Size Business

    Q. What languages does MPulse support?

    MPulse supports the following languages:

    English

    Q. What type of pricing plans does MPulse offer?

    MPulse has the following pricing plans:

    One Time License, Subscription

    Q. Does MPulse support mobile devices?

    MPulse supports the following devices:

    iPhone

    Q. What other apps does MPulse integrate with?

    We do not have any information about what integrations MPulse has

    Q. What level of support does MPulse offer?

    MPulse offers the following support options:

    Knowledge Base, Video Tutorials, Online Support, Phone Support