Jackrabbit Dance

Jackrabbit Dance

Online dance studio management software

4.7/5 (148 reviews)

Jackrabbit Dance Overview

Jackrabbit Dance Studio Software will transform the way you grow your business. See how other owners and directors have reduced frustration, saved time and increased revenue with our industry leading features. Enroll faster with online registration, & payments, recurring billing point of sale, top rated customer service and more. Join over 12,000 studios and schools worldwide who have taken charge of their business by using Jackrabbit’s leading features. Sign up for your live demo today!

Jackrabbit Dance is a cloud-based dance studio management system designed for dance studios of all sizes. It includes tools to assist with communication, attendance management, and recital arrangements, as well as online registration, class management, billing and payment processing, reporting, and more.

Jackrabbit Dance enables users to take registrations online, with website integration, online registration forms, and a customer portal which allows parents to pay for registrations, as well as letting them view classes, current policies, skills notes, and absences once their child is enrolled. Class listings can be accessed through studio websites and are updated in real time, so students can be registered to available classes at any time. For instructors, classes can also be viewed through a visual calendar, which shows all classes for a day, week, or month, displayed based on the rooms they take place in.

Jackrabbit Dance’s dashboard displays summaries of current revenue, enrollments, and class details, aged accounts, alerts for birthdays, absences, and waitlists, task lists, and more. Staff announcements can be posted to the dashboard in different fonts and colors. Through Jackrabbit’s partnership with Mobile Inventor, customized apps for parents can be built, integrated with the Jackrabbit portal, allowing parents to enroll their children in events, classes, and camps, access driving directions, make payments, and more.

Pricing

Starting from
US$45,00/month
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Asia, Australia, Brazil, Canada, China and 5 others, Europe, Germany, India, Japan, Latin America

Supported Languages

English

Jackrabbit Dance Reviews

Overall rating
4.7/5
96% positive reviews
105
Excellent
37
Very good
6
Average
0
Poor
0
Terrible
Sahaja M.

Jackrabbit Class is outstanding!!!! I've been a user since 2009.

Used Daily for 2+ years
Reviewed on 2018/07/23
Review Source: Capterra

Jackrabbit helps me with online and in-person registration, scheduling, parent communication, accounts receivable, costume sizing and ordering plus a whole lot more. Overall it's a great program I'd recommend to any studio owner.

Pros

JR is ALWAYS updating the user features based on user feedback through an "idea" button on the dashboard where we can share ideas we have about functionality that we'd like to see added to their already great service. As noted before, I have been a user since 2009 and I can tell you the system is always evolving. They make me feel like my opinion matters.

Cons

Here's what could be improved:
1. Text Messaging needs to be two way. Right now text replies are sent via email which is not always convenient. (but this is true of all the top providers right now)
2. Automatic Payments are not FULLY available. You have to manually perform a group batch to charge everyone on the day you want the payment to go through. In other words, you can't just "set it and forget it". However the batch process is a simple 2 step process. (Also true of all the other top studio software)
3. Currently, there is no customer app. I am mainly interested in this for the push notification feature. This would be great for promotions and deadline reminders.
However, to be fair, they do have a great customer portal which is mobile optimized so customers can access their account anytime on all their devices. (Again, non of the top software have this feature)
4. The LEADS file is limited. Currently, it's mainly a place to park your leads and inactive clients with an email feature. I'd like to see more CRM capabilities like automated drip emails etc.
That being said, I have taken the time to research most of the top software and I still find JR to be the most functional and up to date. I feel this is due to the fact that they are always listening to the studio owners and updating the service to meet our needs.
Keep up the GREAT WORK Jackrabbit. Love your service!!!!!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Keri D.

We love Jackrabbit!

Used Daily for 2+ years
Reviewed on 2016/07/04
Review Source: Capterra

We started with Jackrabbit over 4 years ago. I was brand new to our dance studio and the system was still on a "trial" version. As a new faculty member I knew from the trial that the software was going to take us in the right direction as our studio grew more each season.
In the beginning we started using the most basic features and each year we learn and add more - kindof the way our business grows.
For us, the absolute most-important feature that makes us continue to stay with Jackrabbit over any other software/company/etc is the customer service. We can get help to some of our toughest (and silliest) questions so quickly via email, phone or the Jackrabbit Facebook Community. It really is above and beyond any other company we've dealt with. <3 Thank you Jackrabbit!! <3

Pros

-Customization options to suit our business as it grows
-integration options into our studio website
-CUSTOMER SERVICE any time we need it. (sometimes on holidays/weekends when they aren't supposed to be working!)
-Options for tracking both families and staff
-The new Staff Portal is great, we're excited to implement it in the new season.
-We love the fact that Jackrabbit is constantly growing and improving.
There's more! Lots more!

Cons

-No automatic payments from a bank account for Canadian customers (for us to pay our monthly fees to Jackrabbit) <- this is the one and only reason we've looked at other companies. As a studio that does not run on any credit cards - going to the bank to load a debit-visa type card is very time consuming.
-The process to setup accepting payments for online registrations has been very time consuming (we're very-much looking forward to the day we can be done with it!)

Response from Jackrabbit Technologies

We are so happy to hear that you have had such great experience with our customer support team! We care so much about our customers. We understand it can be overwhelming when you start a new software, but we are thrilled that you have seen your business grow. We are constantly looking for ways to improve, so please let our support team know what frustrations you are having with setting up ePayments.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Keira R.

The Trials and Triumphs of bringing our Performing Arts School to the 21st Century...

Used Daily for 2+ years
Reviewed on 2016/06/30
Review Source: Capterra

After 15 years as the sole office personnel in a small non profit that grew somehow from 3 personnel to over 45 I had to be dragged kicking and screaming to change. First, the updated Website. Ok, I can do that. Oh. You want a CART? To be able to register ON LINE? Wait...that means taking CREDIT CARDS? Are you mad? People have been writing checks for 20 years quite happily thank you. Oh...you LIKE signing your kids up in the middle of the night which is when you can get to it? You think everyone is like that? Pshh. Kids these days. Ok, FINE. Sparing you the details of my angst and how much research I did, after changing over everything for a big company that LOOKED like it would suit us...but didn't as a last ditch effort before utter despair, my boss's sister recommended JackRabbit.
I made someone else do the transition, I couldn't bear doing it twice. My problems were not lack of computer skills, my problems were that we have developed a very boutique style business and every system to handle every diverse aspect of what we do, I built from the ground up. My data base could roll over, sit up and just about any trick. Getting JR to do all that wasn't possible BUT it is ALMOST flexible enough to do everything I need which is awesome. There are still things I could do faster the old way BUT....here is what I love about JR. They listen.
ALL our businesses are totally different in the minutia but we ALL need clients, we need them to register, pay and service them. JR makes all that possible and for as many formats as possible. They are constantly adding things we ask for. I love that and it makes the pain of not being able to push a button and have all the forms I want the way I want them, bearable. I've learned to start bending around JR instead of the other way and it is a natural progression because the software is so flexible and user friendly.
Change sucks. No one likes it but if you are going to do it, do it with a company that is servicing at least 75% or more of your needs, is big enough to have the resources for R&D and small enough to be agile to implement that R&D.

Pros

VERY user friendly. I'm very computer literate so it was a snap learning it but teaching it to folks NOT so literate, is easy. The BEST customer service from any company I've ever dealt with. Hands down. Constant updates, improvements and we the customers are listened to and the software changes and additions are created according to greatest need. Some of the best help documentation I've seen too. The training they offer both live and virtual is excellent.

Cons

There are features I wish it would have, like mass record updates or some more flexibility with report design but I feel like we will get those eventually. Nothing can cover every situation so just make sure if something essential is missing that you need that you have the JR folks talk you through it.

Response from Jackrabbit Technologies

Thank you for your kind words and sharing your experience! We know this will really help those looking for a class management software. We are always enhancing the software to make it even better - we¿d love to hear your ideas through your Idea button in your database. Thanks again!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Katelyn S.

JackRabbit is easy to use and assists immensely in organizing classes and students each season.

Used Daily for 2+ years
Reviewed on 2017/07/04
Review Source: Capterra

Mass emailing to our families save us time and creating email lists. Also, being able to register dancers quickly and easily is great for saving time.

Pros

We like the ease of adding students to classes as well as dropping and transferring to other classes throughout the season. Being able to email on mass is also great but we also love being able to select specifics about a group before emailing. Class creation is easy, but still detailed, and the posting of fees is simple enough. I love the Dashboard! It gives a great snapshot of the business. The email schedule feature is also fabulous.

Cons

The cost to process families credit cards through the software is outrageous! Our fees have been so high that we have been forced to stop using this feature for some of our families. Also, reports are hard to work with and from time to time fees do not post to family's accounts when they register online. It would be great to have an "add fees" button similar to the class details where we could put in a monthly fee once and then post it for multiple months by clicking one button.

Response from Jackrabbit Technologies

Thank you for your review! We're thrilled that there are so many things that you love about Jackrabbit. If you work with a Jackrabbit-preferred credit card processor you have access to their meet or beat pricing promise so please reach out to them. We also base improvements on your ideas so please submit ideas through the button in your software so that we have a clear understanding of how you'd like to see Jackrabbit continue to enhance the software.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10
Christa A.

Since we began using jackrabbit, you customer retention has doubled. Jackrabbit is awesome!

Used Daily for 2+ years
Reviewed on 2017/07/06
Review Source: Capterra

We are happy to say that because the system is automated, our customers retention is higher. Families love that they can register whenever they want on line. We have also had great success with the attendance and skills page. Once the skills buttons were implemented next to the attendance our staff had a much easier time ensuring that skills were assessed in a timely manner. As the director, I also love that I get immediate updates when a family has registered. This summer those updates helped us divert several clients from attending the wrong classes.

Pros

Not only is Jackrabbit easy for our customers to use, help is always available for my staff. The Jackrabbit support team is very friendly and patient. We rarely feel like we are waiting for a response. We also love the new skills and attendance tabs. This has been a fabulous tool for us at CREO.

Cons

It can take an hour to figure out where to look for certain buttons on the back end. As we gain more students, my staff has to act more quickly. Waiting for help or searching for the correct button can be frustrating. This is especially the case when we are working on setting up skill sets.

Response from Jackrabbit Technologies

Thank you for sharing your experience with everyone. It's obvious from your comments that you're getting some of the best benefits possible from using Jackrabbit. Please send questions you have though the Help button in your software and -
of course - submit your ideas through the Send Idea button! We depend on your comments. to make improvements.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10

Jackrabbit Dance Pricing

Starting from
US$45,00/month
Pricing options
Free Trial
Subscription
Value for money

30-day free trial, no credit card required.

0-100 students: $45 per month
101-250 students: $85 per month
251-500 students: $125 per month
501-1000 students: $155 per month
1001-3000 students: $195 per month

Jackrabbit Dance Features

  • Activity Dashboard
  • Attendance Management
  • Automatic Notifications
  • Automatic Reminders
  • Billing & Invoicing
  • Calendar Management
  • Class Scheduling
  • Client Portal
  • Custom Forms
  • Electronic Payments
  • Event Scheduling
  • POS
  • Recurring Billing
  • Registration Management
  • Time & Attendance Tracking
  • Website Integration

  • Automated Scheduling
  • Credit Card Processing
  • Customer Database
  • Reporting & Statistics

Additional information for Jackrabbit Dance

Key features of Jackrabbit Dance

  • Attendance management
  • Barcode scanning
  • Billing
  • Class listings
  • Class management
  • Costume and recital management
  • Customer portal
  • Discounting
  • Enrollment
  • Executive dashboard
  • Fees management
  • Inventory reporting
  • Multi-location support
  • Online payment processing
  • Online registration
  • Point of sale (POS)
  • Skill tracking
  • Staff scheduling
  • Time clock
  • Visual calendar

Benefits

  • Dashboard shows instant alerts for birthdays, absences, and waitlists, a revenue summary, task lists, aged accounts, and key metrics including enrollment and class efficiencies.

  • The point of sale (POS) integrates with barcode scanners to add inventory and sell items, and credit card readers to take payments.

  • Online registration forms can be completed through any mobile device or computer with internet access.

  • The customer portal allows parents to view schedules, available classes, current policies, skills notes, absences and make-ups.

  • Fees for registrations, tuition, competitions, late charges, and more can be added to customer accounts, discounts applied for multiple classes or enrolled children, statements generated and emailed or printed, and payments processed electronically.

  • Staff can enter their own hours for tracking, with three entry methods including clock in/out and total hours.

  • Recital details can be managed and updated, including programs, songs, multiple roles, performers, and conflicts, with the ability to assign classes to multiple recitals, and manage costume ordering.

  • Jackrabbit Dance FAQs

    Below are some frequently asked questions for Jackrabbit Dance.

    Q. What type of pricing plans does Jackrabbit Dance offer?

    Jackrabbit Dance offers the following pricing plans:

    Starting from: US$45,00/month

    Pricing model: Subscription

    Free Trial: Available

    30-day free trial, no credit card required.

    0-100 students: $45 per month
    101-250 students: $85 per month
    251-500 students: $125 per month
    501-1000 students: $155 per month
    1001-3000 students: $195 per month

    Q. What are the main features of Jackrabbit Dance?

    Jackrabbit Dance offers the following features:

    • Attendance management
    • Barcode scanning
    • Billing
    • Class listings
    • Class management
    • Costume and recital management
    • Customer portal
    • Discounting
    • Enrollment
    • Executive dashboard
    • Fees management
    • Inventory reporting
    • Multi-location support
    • Online payment processing
    • Online registration
    • Point of sale (POS)
    • Skill tracking
    • Staff scheduling
    • Time clock
    • Visual calendar

    Q. Who are the typical users of Jackrabbit Dance?

    Jackrabbit Dance has the following typical customers:

    Large Enterprises, Mid Size Business, Small Business

    Q. What languages does Jackrabbit Dance support?

    Jackrabbit Dance supports the following languages:

    English

    Q. What type of pricing plans does Jackrabbit Dance offer?

    Jackrabbit Dance has the following pricing plans:

    Subscription

    Q. Does Jackrabbit Dance support mobile devices?

    We do not have any information about what devices Jackrabbit Dance supports

    Q. What other apps does Jackrabbit Dance integrate with?

    Jackrabbit Dance integrates with the following applications:

    QuickBooks, QuickBooks Online

    Q. What level of support does Jackrabbit Dance offer?

    Jackrabbit Dance offers the following support options:

    FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials