Petal Scheduling (PetalMD)

Schedule Management for Physicians

4 /5 (64 reviews) Write a Review!

Petal Scheduling (PetalMD) Overview

What is Petal Scheduling (PetalMD)?

Petal Scheduling is a SaaS (software as a service) solution that facilitates the coordination of medical teams and their communication to improve patient care. Already used by more than 50,000 physicians in North America and Europe, our scheduling management solution uses AI-powered automation to quickly create the fairest schedules possible. Schedules are kept updated in real time and easily managed by users.

This solution centralizes and standardizes all absence requests from health professionals and allows planners to save precious time by eliminating the multitude of formats for these requests (paper, emails, voice messages, etc.).

Doctors and other healthcare professionals can easily and independently trade shifts with their colleagues from any device. Shift changes don’t require any intervention from an intermediary, though a planner may set up the system to allow for overview or approval. This methodology reduces both: the time involved in shift planning and the risk of errors.

Petal Scheduling (PetalMD) Overview

Pricing

Starting from
N/A

Pricing options

Free Trial
Subscription
Value for money

Contact PetalMD for detailed pricing information.


Petal Scheduling (PetalMD) Features

Devices
Business size
S M L
Markets
United States, Canada
Supported Languages
English, French

Media

Access physician schedules on any internet-enabled desktop, laptop, tablet or mobile device
Set up automatic notifications to update physicians on new schedules or schedule changes
Physicians can transfer or exchange tasks one-on-one or offer them up to group members on the marketplace using the shift trade feature
Schedules are published to all group members, and optionally to the hospital dashboard, in a click
Schedules are updated easily in real time
Plan group schedules, while considering time management considerations such as absences, equity, and constraints
Petal Scheduling (PetalMD) video Petal Scheduling (PetalMD) screenshot: Access physician schedules on any internet-enabled desktop, laptop, tablet or mobile device Petal Scheduling (PetalMD) screenshot: Set up automatic notifications to update physicians on new schedules or schedule changes Petal Scheduling (PetalMD) screenshot: Physicians can transfer or exchange tasks one-on-one or offer them up to group members on the marketplace using the shift trade feature Petal Scheduling (PetalMD) screenshot: Schedules are published to all group members, and optionally to the hospital dashboard, in a click Petal Scheduling (PetalMD) screenshot: Schedules are updated easily in real time Petal Scheduling (PetalMD) screenshot: Plan group schedules, while considering time management considerations such as absences, equity, and constraints

Petal Scheduling (PetalMD) Reviews

Petal Scheduling (PetalMD) Reviews

Overall rating
4
/
5
Excellent
21

Very good
29

Average
8

Poor
5

Terrible
1

Value for Money
3,7
Features
3,7
Ease of Use
3,6
Customer Support
3,9
78% recommended this app
Verified Reviewer

Physician lifestyles have been totally transformed


Jonathan tristan W.

overall pretty good

Better way to book off time.


Dorota N.

Users are happy with it. Some challenges with planning.


Fiona M.

I like using PetalMD but feel it could be more user friendly and help me schedule tasks easier


Ian W.

great to help our Peds group call schedule


Verified Reviewer
Industry: Hospital & Health Care
Company size: 1 001-5 000 Employees

Physician lifestyles have been totally transformed

Used Daily for 2+ years
Reviewed on 2018/03/13
Review Source: Capterra

Pros

PetalMD is an intuitive scheduling platform that allows physicians to have a life outside of work. Docs can finally be there for their family, friends and themselves. Physicians who work at two sites or also have run a clinic outside the hospital no longer have to suffer hours by their computer and phone sorting through multiple trades when they are double-booked. Trades through a "marketplace" or directly between physicians are error-checked by the computer for schedule conflicts and updated to the master schedule in real-time. We no longer fax an updated copy of the schedule every few days to the hospital, not certain if the most recent version is the one posted; hospital clerical staff can have limited-access accounts to view the master schedule online. The technical support is always quick, helpful, and professional - the answer to my problem is always found. If your group is anything like my group, then they will have zero regrets going to this platform. I make the schedule for my department and I have found the scheduling system adaptive to our group's many unique needs.

Cons

There is a learning curve to using the scheduling system and I would recommend training at least one other person other than the scheduler to avoid downtime if the scheduler is away unexpectedly. The training process was very helpful but becoming an expert in all the functionality of the schedule creation took me about 6-8 months to master (at least a couple of schedules).

The scheduling system has to be meticulously programmed in its parameters or else it can do something really silly with people's schedules. Support has been great to adjust little rules to iron out these "bugs" in the rules I created with the PetalMD consultant. They always figure out a way to avoid similar problems in the future for me. We are now in our sixth iteration of the schedule and every round the schedule making gets easier.

The mobile app does not have nearly as much functionality as the desktop website version. Some missing features can be very important like no error-checking for shift trades.

Response from PetalMD

Wow! Thank you for this amazing and complete review! We're really glad to see that you fully appreciate the time saved by our software; this is one of our goals!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Jonathan tristan W.

overall pretty good

Used Daily for 1+ year
Reviewed on 2018/03/13
Review Source: Capterra

Better way to book off time.

Pros

there are a number of different calendar views that make it easy to navigate. I can clearly see what I have booked off. I am able to see who is working with me during the day and who is available for trades. trades are straight forward.

Cons

I book off months in advance and there are only a few options for time off, there should be more
Sometimes, my days off are dropped.
Printing can be hassle - I like a particular view which is sometimes hard to find in the list of options.
The more users the more confusing the trade situation. I usually have this ironed out before hand and then go into Petal to make the switch. Otherwise it moght be a bit more difficult.

Response from PetalMD

Hello Jonathan,

Thank you for your kind words about the calendar views and trade features! Please know that we are currently working on upgrading these features to make them easier to use.

As far as your comment on the time off functionality, the planner of a group can create the categories that s/he wants to allow the group to use. So you should check with your group planner. This is not a PetalMD limitation.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 7.0/10

Dorota N.

Users are happy with it. Some challenges with planning.

Used Daily for 2+ years
Reviewed on 2018/03/13
Review Source: Capterra

Pros

User friendly interface, good mobile app. Prompt responses to help requests. Able to trade and post shifts to a marketplace.

Cons

Planning support. Had a lot of difficulty when we needed to make multiple simultaneous changes to the schedule. Also didn't get much in the way of guidance for advanced planning so never tried this, though we are paying for it.

Response from PetalMD

Hello Dorota,

Thank you for your kind words about our interface and our shift trade features! As you know, we're currently on the case regarding your advanced planning request, we hope you'll like the new features!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Fiona M.

I like using PetalMD but feel it could be more user friendly and help me schedule tasks easier

Used Daily for 1+ year
Reviewed on 2018/03/17
Review Source: Capterra

Pros

I like the calendar format and ability to easily switch between specialty call schedules. I also like that I am able to use it on my phone as well as laptop.

Cons

Inability with current package to let the software make the scheduling decisions. I understand that this due to the package that my department has purchased but it is an issue with my use of the software.
The second issue I have is the ease of use for scheduling is not that user friendly. I have to try things a couple of times to figure out the right way to do things. That said customer service is excellent and has always helped me figure out any issues I may have.

Response from PetalMD

Hello Fiona,

Thank you for your positive review of our customer service!

As for your current package, if you feel the Advanced plan (automated scheduling) could be useful for you and your group, do not hesitate to write to us at [email protected] or to book a custom demo :
https://www.petalmd.com/en-ca/scheduling-software-demo

Rating breakdown

Value for Money
Ease of Use
Customer Support

Ian W.

great to help our Peds group call schedule

Used Daily for 1+ year
Reviewed on 2018/03/16
Review Source: Capterra

Pros

Simplistic symbols he one learn how to use this software. It is helpful to also learn the mobile app is it is also useful on a daily basis. The software is easy for MD's to learn and manipulate to their own needs. It also helps with sorting out call equity issues.

Cons

Need to spend to time become adept but this is overall a quick process. My biggest issue is I would like the mobile app to allow me as a scheduler to make changes. Currently this can only be done it seems from a desktop which can be limiting.

Response from PetalMD

Hello Ian,

We're glad to hear that our application helps you on a daily basis, that's what we're aiming for! For the moment, some features for scheduling are only available on the desktop version because scheduling comes with a lot of options; but we understand your concern and we will see what we can do regarding changes.

Rating breakdown

Value for Money
Ease of Use
Customer Support

User recommendation
7,6/10
Based on 64 user ratings
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Petal Scheduling (PetalMD) Pricing

Petal Scheduling (PetalMD) Pricing

Starting from
N/A
Free Trial
Subscription
Value for money

Contact PetalMD for detailed pricing information.

Contact PetalMD for detailed pricing information.

Value for Money
3,7/5
Based on 64 user ratings
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Petal Scheduling (PetalMD) Features

Petal Scheduling (PetalMD) Features

API
Activity Dashboard
Appointment Management
Automatic Notifications
Billing & Invoicing
Calendar Management
Charting
Claims Management
Client Portal
Compliance Management
Customizable Reporting
Document Management
Document Storage
HIPAA Compliance
Records Management
Reminders
Reporting & Statistics
Self Service Portal
Third Party Integration
Workflow Management
Features
3,7/5
Based on 64 user ratings
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Categories

Additional information for Petal Scheduling (PetalMD)

Additional information for Petal Scheduling (PetalMD)

Key features of Petal Scheduling (PetalMD)

  • Absence management
  • Absence request entry by physicians from any device
  • Action item tracking
  • Action management
  • Action planning
  • Activity dashboard
  • Activity logging
  • Activity management
  • Activity monitoring
  • Activity tracking
  • Administrative reporting
  • Approval process control
  • Automated scheduling
  • Automatic notifications
  • Availability management
  • Call list management
  • Change tracking
  • Collaboration tools
  • Customizable categories
  • Customizable reporting
  • Data sync with external calendars including Google & Outlook
  • Email notifications
  • Event scheduling
  • Excel-compatible equity reports
  • Group scheduling
  • Mobile app for iOS & Android
  • Personalized profiles
  • Planning tools
  • Real-time reporting of assigned shifts
  • Secure messaging
  • Shift & task swaps
  • Shift assignment follow-up for each physician
  • Templates for typical periods
  • Virtual bulletin board
  • Visual scheduling tool

Benefits

- Reduces planning time to create medical service schedules with a step-by-step process.
- Allows users to access their schedule in real time from any mobile device and keeps physicians informed with instant notifications.
- Enables medical teams to be directly responsible for shift swaps and transfers, eliminating the middleman.
- Synchronizes with external calendars, including Google Calendar and Microsoft Outlook.
- Complies with the highest standards for health data security.

Petal Scheduling (PetalMD) FAQs

Petal Scheduling (PetalMD) FAQs

Below are some frequently asked questions for Petal Scheduling (PetalMD).

Q. What type of pricing plans does Petal Scheduling (PetalMD) offer?

Petal Scheduling (PetalMD) offers the following pricing plans:

Pricing model: Subscription

Free Trial: Not Available

Contact PetalMD for detailed pricing information.

Q. What are the main features of Petal Scheduling (PetalMD)?

Petal Scheduling (PetalMD) offers the following features:

  • Absence management
  • Absence request entry by physicians from any device
  • Action item tracking
  • Action management
  • Action planning
  • Activity dashboard
  • Activity logging
  • Activity management
  • Activity monitoring
  • Activity tracking
  • Administrative reporting
  • Approval process control
  • Automated scheduling
  • Automatic notifications
  • Availability management
  • Call list management
  • Change tracking
  • Collaboration tools
  • Customizable categories
  • Customizable reporting
  • Data sync with external calendars including Google & Outlook
  • Email notifications
  • Event scheduling
  • Excel-compatible equity reports
  • Group scheduling
  • Mobile app for iOS & Android
  • Personalized profiles
  • Planning tools
  • Real-time reporting of assigned shifts
  • Secure messaging
  • Shift & task swaps
  • Shift assignment follow-up for each physician
  • Templates for typical periods
  • Virtual bulletin board
  • Visual scheduling tool

Q. Who are the typical users of Petal Scheduling (PetalMD)?

Petal Scheduling (PetalMD) has the following typical customers:

Small Business, Large Enterprises, Public Administrations, Non Profit, Mid Size Business

Q. What languages does Petal Scheduling (PetalMD) support?

Petal Scheduling (PetalMD) supports the following languages:

English, French

Q. What type of pricing plans does Petal Scheduling (PetalMD) offer?

Petal Scheduling (PetalMD) has the following pricing plans:

Subscription

Q. Does Petal Scheduling (PetalMD) support mobile devices?

Petal Scheduling (PetalMD) supports the following devices:

Android, iPhone, iPad

Q. What other apps does Petal Scheduling (PetalMD) integrate with?

We do not have any information about what integrations Petal Scheduling (PetalMD) has

Q. What level of support does Petal Scheduling (PetalMD) offer?

Petal Scheduling (PetalMD) offers the following support options:

Online Support, Phone Support, Knowledge Base, FAQs