Naylor Association Management Software (AMS) is an all-in-one cloud hosted solution that bundles membership administration features with website content management. Via the assignment of dedicated setup, implementation and on-going customer support, association users can seamlessly migrate existing membership data over to the Naylor platform. From a selection of three subscription-based editions offering unlimited staff access, scalability ranges from 10-75k contact records with optional feature modules. As standard each includes membership and dues management, event/committee management, registration, website development with hosting, financial/donation management, reporting and messaging support.
Advanced modules go on to include exhibitor and booth sales management, support for serving blogs, online quizzes/polls, surveys, forms, membership forums and job boards. Naylor can also facilitate product sales and digital downloads, banner ads, newsletter distribution, subscriptions, task management and the establishment of a document resource library. More generally, integrated website design services include consultation on branding, content and how advertising maximizes monetization. Choose to integrate the system with an existing website design, any third-party domain or opt to develop a new online presence from scratch.
We've been using Timberlake now for about 3 to 4 years. The website, event registration portals and online membership directory work seamlessly together. Now, no AMS is 100% "everything," but I think Timberlake comes pretty close. And, when issues arise, their customer service and support staff are on it. I would recommend it.
Combines the things we needed all together in one platform: website, membership directory, "true" online event registrations capable of accepting credit card payments, or members can choose to be invoiced. The system also tracks continuing professional development hours if the certification is linked to the event, though this has been somewhat problematic for whatever weird reason. The Timberlake team/developers continue to investigate. I think all the people at Timberlake are very helpful, friendly, supportive and knowledgeable--and quick to respond if there is an issue.
Our membership is by firm, rather than individual. And under the firm membership there are usually several individual names listed that are firm personnel. Anyway, often firms have a change of address. So to update the records I have to update the firm record and all the individual records associated with it. The system cannot do a "universal" update for that particular member/firm. Part of the reasoning behind this I'm sure is that often there are people listed in branch offices--and they have a totally different address than the primary. This is just one small example.
Merideth, Thank you for taking the time to write an informative review. The weird issue with your PD system is still very much an active case with our development team and we expect to see resolution very soon.
The database tying in with the website is definitely the best feature. Members are able to update their profile, register for events and monitor their account through the website on their own. This feature allows staff members to easily setup event forms, invoices and track members who regularly attend functions. Without this feature it would be extremely time consuming on all staff members to prepare for events.
After our update the ease of use on the administrative side was much better than before. In the beginning we were not 100% satisfied with the product. Through conversation with Timberlake support we realized that we needed the updated software and a facelift for our website. I can honestly say that Timberlake is a great software for AMS solutions, and it's very user friendly.
Since we fixed a lot of our issues that we had by updating our software, we don't have many cons of the product. One item that our members are asking for is an app. Having an app that would be directly integrated with Timberlake and our website so members could register for events via their phone would be fantastic!
Alyssa, we're pleased to hear about your recent success with our software. While we don't have plans to build our own event app in the near future, I can share that we're working on some pretty good stuff that will greatly open up your options for easy use of 3rd party event apps. In the meantime, our event registration process is mobile responsive and allows registrants sign up from their mobile devices.
What I have is much better than the previous versions delivered to my membership. I feel like I am bothering customer service when I have a question based on the non-verbal attitude that comes through the phone. I had a great implementation manager, but the level of service since then has left room for improvement. I pay the invoice on time, and apparently that is enough.
I really liked that the platform could do more than my previous option did and could be customized to match the existing look of the website with added functionality for a reasonable price based on other options available at the time.
While dynamic, I am still using multiple products to solve my association communication functions. I haven't found that Naylor is overly interested in being a single source for communications integrations.
Thank you for your candid and thorough review of Naylor AMS as it applies to your association. In the recent past we have launched the Naylor Marketplace with the goal of providing best in class communications partners to help fill communication platform gaps for no or low cost within Naylor AMS. We hope you have had a chance to check those out, including MailChimp, Constant Contact, RealMagnet, Informz, and SurveyMonkey. We have also included SimpleLists to help manage your email lists within your AMS. If you have any questions, please don't hesitate to reach out to our Naylor AMS support staff to help implement the best add-ons for your association. Additionally, we have shared your feedback regarding support's tone. Once again, thank you for the constructive feedback that allows us to improve and serve your association, your members, and your association peers better.
We looked for an AMS solution for more than a year. We are extremely happy we chose Naylor.
This product exceeded our need for cost, functionality, implementation time frame, and professional website interface.
NASS now has a professional AMS which we are all very proud to present to our membership.
The ease of use and feature set for the price cannot be beaten.
I have experience with other AMS solutions, including custom software. The Naylor AMS is very full-featured, very easy to use and looks great on the web - all at a very reasonable price.
The user experience within the finished product is very high quality. The website offers great options for appearance and navigation, and the software is able to meet our unique pricing, payment options and member benefit offerings.
The workflow necessary to support the system is very streamlined. Our AMS Manager was able to train our processing folks and have the software fully operating within days. The ongoing work tasks necessary to manage the data, transactions and support our members are also streamlined - we spend much less time processing member, event and professional learning data than we used to while presenting a much more professional website front-end than we used to.
There are not many items we were unhappy with. A couple which could be improved are the ability to support more membership data imports and bulk updates, and a little more robust report writer. The data import/bulk upload feature is really an important one. There are dozens of reports, with lots of filters which can be applied, but a true custom report writer would add some welcome flexibility.
Tony, we're pleased to hear about the value you're receiving from our AMS and team. Thank you for the kudos! Regarding your comments on the import process and reporting system, good news, those are both notable items on our roadmap so we hope to strengthen those offerings for you soon.
This is our association's third web site in the 16 years I've been with this organization. I was not involved in the build out of the first. I was heavily involved in the second (which was custom built for us and eventually started breaking for lack of updating...which we didn't understand we needed to do until it was too late). And I was heavily involved in this third Timberlake decision and build out.
It took us a while to get the build started. Day-to-day association matters were more pressing and the Timberlake team was patient (though our contact kept changing because there were changes going on there as a result of the Naylor purchase). Finally, we buckled down and started learning how to build. The build itself was not all that intuitive and I relied heavily on our contact. Too late in the process we realized we could simply pay Timberlake for them to transfer the content to the site. Things would have gone much faster had we known that earlier, but I think Timberlake web development folks aren't trained in sales so I had to mention that we were thinking about hiring a third party before our Timberlake contact said "oh we can do that". Things went a lot faster after that and we were able to launch on schedule. One of our team members who'd been through multiple web site builds said they'd never seen a web launch go so smoothly.
We've been thrilled with the robustness of the admin side of the site and, more importantly, our members are very happy with some of the new features were offering them via Timberlake. There are always improvements from our view, but the thing we're most excited about is the fact that the Timberlake team is actively listening as they plan module/feature improvements. Not only do they ask for feedback directly, but they also have a users group that meets monthly.
Our new site has been up for 4 months now and I'm so pleased with how it works for our team and our members. We're looking forward to continuing to work and grow with Timberlake.
Elizabeth, we're pleased to hear that you and your members are happy with the new system. Thank you for the feedback about your implementation experience. I'm sorry the content transfer service was not offered to you earlier on in the process. We recently introduced a new "concierge" offering to our new clients to help with the lion's share of setup and content migration. We're always looking to improve so please continue to share your ideas in the user group or any other preferred method to reach out to us.
Below are some frequently asked questions for Naylor AMS Solutions.
Naylor AMS Solutions offers the following pricing plans:
Starting from: $195/month
Pricing model: Subscription
Free Trial: Not Available
Naylor AMS Solutions offers the following features:
Naylor AMS Solutions has the following typical customers:
Mid Size Business, Public Administrations, Small Business
Naylor AMS Solutions supports the following languages:
Naylor AMS Solutions has the following pricing plans:
We do not have any information about what devices Naylor AMS Solutions supports
We do not have any information about what integrations Naylor AMS Solutions has
Naylor AMS Solutions offers the following support options:
Knowledge Base, Online Support, Phone Support