AdvancedBilling

AdvancedBilling

Cloud based medical billing and claim processing software

3.9/5 (511 reviews)

AdvancedBilling Overview

AdvancedBilling is a cloud based medical billing software that helps in automating and enhancing several tasks related to revenue capturing. The solution is suitable for administrators and physicians of small and medium sized clinics. The solution’s powerful clearinghouse is capable of automating all the manual processes and also improves the overall workflow.

Its ClaimInspector module automatically checks all the claims for possible errors; hence users can detect claim issues prior to submission. ClaimInspector is capable of running nearly 3.5 million edits for every claim to check specific requirements such as HIPAA, CCI, etc. before submission. Its A/R Control Center allows users to track and manage accounts receivable with various collection worklists and daily tasks. Through a single screen, users can process statements, write off accounts, and send electronic letters.

AdvancedBilling builds actionable worklists automatically which allow the users to immediately find and fix the denials, exclusions and claim errors. Its ClaimsCenter module handles all aspects related to the claims management process starting from charge capturing to reimbursement. Its Centralized Medical Billing functionalities allow the users to manage claims processing quickly and efficiently for the clients. Other key features of the solution include remittance advice, payment processing, document management, credit card processing, statements and collections.

Pricing

Starting from
N/A
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

United States

Supported Languages

English

AdvancedBilling Reviews

Overall rating
3.9/5
73% positive reviews
225
Excellent
147
Very good
57
Average
47
Poor
35
Terrible
Harlan H.

Not ready for mental health

Used Daily for 6-12 months
Reviewed on 2018/03/21
Review Source: SoftwareAdvice

If you're looking for a powerful billing platform this may be a good system for you to consider. However, if you're looking for a full PM/EHR system to manage a mental health practice this system is not ready and costs too much for what you get.

Pros

- Great billing platform with many ways to keep track of claims and payments
- We're able to manage 3 locations with a single system
- The system overall has a lot of great capability and most of the functionality we were looking for in a PM/EHR system. However, as noted below there are issues with how some of these capabilities work.
- Templates can be customized

Cons

- The EHR is not user friendly and leads to many new users creating notes that are not connected to a session as well as multiple redundant notes for a session.
- There is no easy way to track missing notes other than going session by session for each chart
- The standard reports are generally not very helpful as they provide few ways to customize and filter. The filters that are present are often not logical ways to filter data. What's more frustrating is that there are actually more useful reports that are in the system but they cost additional money to be added to a user's key. For example, a common filter type is to filter a range of providers alphabetically. AdvancedInsight does provide an enhanced reporting capability (for an extra cost) that relies on Internet Explorer and MS Silverlight all of which are old technologies. It is also somewhat difficult and time consuming to learn and still does not provide the ability to customize reports in the standard report capability. For that you have to pay AMD to make the changes or to add the report that already exists to your key.
- Printing chart notes requires a time consuming process of creating a Microsoft Word Merge template for each note template and then printing each note one by one. The Word Merge templates are complex to create and manage.
- Our sales rep guaranteed us a 95% first pass acceptance rate. After 7 months we are at 89%. There are several reasons for this and the company has provided us a credit but don't be fooled by the promises of their sales team.
- Adding new providers can take up to a month. Again we have been promised a 24 hour turn around time and yet sometimes have to wait weeks to get new providers added to our system. Note: we have the ability to add Users but only AMD can add providers.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

5.0/10
Julia W.

PM is great, EHR is just okay

Used Daily for 2+ years
Reviewed on 2018/01/17
Review Source: SoftwareAdvice

Overall, I am very happy with the PM and "2-3 out of 5" happy with the EHR. Once you become familiar with the difficult quirks, it just becomes second nature. However, what is "second nature" for me now would be appalling to someone who is familiar with a most customizable, more user-friendly EHR.

Pros

The scheduling part of Advanced MD is so intuitive. To move an appointment, just click, select "move", and click on the date and time you want instead. I like how you can customize the time intervals, color code appointment types, and assign each a default length of time. Adding a patient is easy. Making billing notes, sending messages/tasks, entering patient info, are all quick and simple. There are nice features in the EHR, such as being able to pull in medication history from a national database, look up pharmacies, customize acronyms and use pull-down menus to drop in often-used phrases.

Cons

Actually customizing the templates is quite difficult if you have not been formally trained by Advanced MD specialists, which costs extra. Trying to figure it out yourself online via training videos is next to impossible because it is not customized to your situation. Also, finding training videos to answer specific questions is also near impossible. In order to print a note out, you have to select a "WordMerge" option from a menu, then click several times until a word document opens up, which you can THEN print. Far too many clicks just to print out a note, in my opinion. I have not found a simple way to print out all of a patient's notes, so I end up repeating this process many times when an entire medical record is requested -- VERY time consuming. Advanced MD offers all sorts of conferences and trainings, but they all cost outrageous amounts of money, and most are in a location where you would have to travel to get there. I wish training was more accessible and not so costly. I wish creating templates were more intuitive and more easily done by a regular run-of-the-mill user.

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend

7.0/10
Dana K.

great accounting & EHR program- easy to use, very detailed & avail 24/7-better w/ ea update.

Used Daily for 1+ year
Reviewed on 2017/12/06
Review Source: Capterra

more than I expected.
The accountability for finance is complete.
The EHR area is wonderful.
Having the program available anywhere is fantastic.
PC and Mac perfect!!!!

Pros

I am a manager and therefore have full access. There are many features I rave about. The work flow ease from front desk personnel to billers to providers is amazingly user friendly. I do like that there are access limits to set for each job title within the company. The accountability of each service date is complete financially as well as historically.
The scheduling module can be as complete as you design it. The fact that we are able to customize certain areas is absolutely wonderful. The EHR portion is very complete. I like that AMD allows additional information to be added at anytime to a patients record not effecting the scheduling.
I also like that we are able to access this program on our Ipads for quick usage.
I am glad we are able to export reports to excel to manipulate information as necessary. I rave about your program all the time! I have worked with three other programs and am the primary person that hand picked your company's program for Therapediatrics.

Cons

There are always quirks in any system. REPORT ACCESS* and referral/authorization areas could use improvement. I do find that important reports for business purposes such as for finance, current active clients, marketing, HIPAA, rx renewals, referral counts, etc are not accessible unless your purchase an additional module with AMD. There is not a report that pulls all current active patients. There is a report that pulls discharged or deceased, and there should be a report that pull all active only.
The referral area does not count referrals/authorizations the way the insurance companies count them, which is critical for our industry. Every single client comes to us by a script and could be accompanied by a referral or authorization. I would like to see this area reviewed to its usefulness for our industry.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Anna B.

Mostly Good

Used Daily for 2+ years
Reviewed on 2017/07/26
Review Source: SoftwareAdvice

AdvancedMD has done a superb job with their support team, I really can't say enough about their level of professionalism, expertise and willingness to go above and beyond to help with almost any situation. I've used other practice management products and AdvancedMD is by far the most user friendly.

Pros

I really don't know where to begin with the Pros of AdvancedMD. I might have to say the Video Training Library is one of my favorite parts of AdvancedMD. It is a guide or a visual aid to assist any user in the practice by displaying and explaining how things work. After any formal training a user may have questions or uncertainties with regard to posting payments, processing claims, adding demographics, etc. With pretty much one click of the mouse or F1 you have access to training.
The ease of use is another Pro to AdvancedMD, you don't have to be afraid to experiment or test different aspects of the Practice Management piece. I like how the product has evolved over the past 5 years and their social media piece "NEST" shows their willingness to relate to a younger generation of users while making it user friendly for us old folks too.

Cons

I would have to say the reporting piece is lacking from an accounting point of view, and the idea that Advanced Insight is available at a per provider fee is definitely not the answer I want to hear. The financial health of a practice can only be measured in numbers, increase the subscription to AdvancedMD and throw in Advanced Insight, it's a win win!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Riaz S.

Do not rrecommend

Used Daily for 1+ year
Reviewed on 2018/03/10
Review Source: SoftwareAdvice

Pros

Templates are good. there is not much good to talk about. Any thing good is neutralized by amount of problems.

Cons

I am a physician that keep loosing my nosed when my medical assistant or front office go in to chart at same time save the chart before me. It also happens when some scans a documents and faxes a prescription on my behalf.
I have the RCM contract. EHR is Ok to use.. But they have multiple unscheduled maintenance during night time. Scheduled maintenance is only for 15 minutes and is very occasional. Unscheduled maintenance is very common and last hours. When you call them they make lot of excuses.
Billers are inexperienced. Lack knowledge of local insurance and Medicaid requirement. I have complained to them multiple times that they cannot bill medicaid clients for unpaid balances but still they keep mailing them statements. It is more than a year and they continue to bill my Medicaid patients.
Very bad on follow up after filing claims. My claims have gone past 95 days filing deadline without any update from advanced. You have to open a case with concerns that there is no claim on file with insurance and it already past filing dead line. Then they will file the claim and claim gets denied. Then we open case again to request them to appeals. They file the appeal and appeal gets denied and you lost your money.
They also do not apply payment correctly and you request them to fix the errors , they will not respond.
AdvancedMd does not take responsibility for claims being denied for going past deadlines. If you complain they do not respond to your emails.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

4.0/10

AdvancedBilling Pricing

Starting from
N/A
Pricing options
Free Trial
Subscription
Value for money

Contact vendor for pricing information.

AdvancedBilling Features

  • Billing & Invoicing
  • Claims Management
  • Document Storage

  • Activity Dashboard
  • Appointment Management
  • Automated Scheduling
  • Automatic Notifications
  • Automatic Reminders
  • Calendar Management
  • Charting
  • Client Portal
  • Compliance Management
  • Customizable Reporting
  • Customizable Templates
  • Electronic Signature Capture
  • HIPAA Compliance
  • Records Management
  • Reporting & Statistics
  • Self Service Portal
  • Workflow Management

Additional information for AdvancedBilling

Key features of AdvancedBilling

  • Auto-generation of worklists
  • Batch process patient billing
  • Centralized billing
  • Claims management
  • Credit card processing
  • Customizable worklists
  • Document management
  • EMR and EHR management
  • Generation of payment plan statements
  • Open API
  • Patient statements
  • Payment processing
  • Remittance advice
  • Statements and collections
  • Tracking of claim status

Benefits

  • AdvancedBilling's ClaimsCenter module handles each and every aspect of the claims management process from charge capturing to reimbursement.

  • The billing process starts immediately as charges spontaneously pass from AdvancedMobileDoc and AdvancedEHR.

  • Its A/R Control Center allows users to track and manage accounts receivable with various collection worklists and daily tasks.

  • The solution builds actionable worklists automatically which allow users to immediately find and fix denials, exclusions and claim errors.

  • Its centralized medical billing functionalities allow users to manage claims processing quickly and efficiently for clients.

  • AdvancedBilling FAQs

    Below are some frequently asked questions for AdvancedBilling.

    Q. What type of pricing plans does AdvancedBilling offer?

    AdvancedBilling offers the following pricing plans:

    Pricing model: Subscription

    Free Trial: Not Available

    Contact vendor for pricing information.

    Q. What are the main features of AdvancedBilling?

    AdvancedBilling offers the following features:

    • Auto-generation of worklists
    • Batch process patient billing
    • Centralized billing
    • Claims management
    • Credit card processing
    • Customizable worklists
    • Document management
    • EMR and EHR management
    • Generation of payment plan statements
    • Open API
    • Patient statements
    • Payment processing
    • Remittance advice
    • Statements and collections
    • Tracking of claim status

    Q. Who are the typical users of AdvancedBilling?

    AdvancedBilling has the following typical customers:

    Mid Size Business, Small Business

    Q. What languages does AdvancedBilling support?

    AdvancedBilling supports the following languages:

    English

    Q. What type of pricing plans does AdvancedBilling offer?

    AdvancedBilling has the following pricing plans:

    Subscription

    Q. Does AdvancedBilling support mobile devices?

    We do not have any information about what devices AdvancedBilling supports

    Q. What other apps does AdvancedBilling integrate with?

    We do not have any information about what integrations AdvancedBilling has

    Q. What level of support does AdvancedBilling offer?

    AdvancedBilling offers the following support options:

    FAQs, Forum, Knowledge Base, Online Support, Video Tutorials