Tenfold Next Generation CTI integrates with all major CRMs and Phone Systems. By connecting your phone system to CRM, Tenfold enables you to recognize and respond to your customers at the moment of interaction. With features like screen pop, unified customer profile, click-to-dial, automatic call logging, local presence dialing, and more, Tenfold powers sales, support and service teams to have better customer conversations.
• Click-to-dial - Dial out by clicking on any number within your browser or CRM. Click-to-dial eliminates manual dialing and speeds up outbound calling; with support for international country codes and formats.
• Local Presence Dialing - Increase connect rates by presenting a local number on caller IDs.
• Screen Pops & Unified Customer Profile - Immediately recognize customers with a call popup that shows relevant customer information from CRM for both outbound and inbound calls.
• Call Notes & Dispositions - Take notes and log call outcomes right on the popup.
• Automatic Call Logging - Automatically capture and log all call data to CRM, eliminating manual input and improving CRM adoption.
• Natural Language Processing - Automatically transform notes like “follow-up next week” into actionable tasks.
• @mention Task Creation and Notifications - Tag your teammates and create tasks intuitively by using @mention right in the call notes.
The largest benefit is the time savings from its integration with Salesforce, and the 'click-to-dial' feature which eliminates the need to manually dial numbers. The next best thing about this software is the productivity tracking it allows.
The ability to integrate Tenfold's calling platform directly into our CRM (Salesforce) is extremely helpful. In addition, the ability to call most numbers from any browser window using the 'click-to-dial' feature ensures that calls can always be made quickly using the product, and this is a huge time saver (over manually dialing numbers). Also, Tenfold monitors all calls, so that call counts (inbound vs outbound), and call duration, can all be tracked and compared against co-workers, and this allows work to be far more quantifiable and useful for reviewing personal or team productivity. Lastly, the product is extremely versatile and feature rich, so that each person can use it how they see fit, and their support team is excellent.
During a live call, Tenfold allows Notes, to be automatically entered into Saleforce's task data, however, if the comments are too long for the 'call notes' they roll over into the 'comments' section, with no indication that that is where there have gone, which means they can be missed, or just harder to locate later. In addition, 'click-to-dial' does not work on all numbers one may find while browsing, and occasionally the chrome extension must be reset to get things up and running again, but these are rare and minor inconveniences.
Easy integration into our Office 365 suite. Simple interface. Easy to use. IPhone app is functional. Texting. Group chat. Caller ID.
-Texting is such a great feature. My e-mail can be hard to spell for some people so I love being able to tell people "hey I'll text you my email."
-I have group chats with my team on Tenfold and it is useful to be able to access it through the iPhone app.
-I make 100s of calls a week. When a prospect calls me back I used to ask, "Who is this?" And the prospect typically would respond with "I don't know you called me!" That was one of the worst feelings. Being able to catalog the prospect's information avoids that issue altogether.
-Easy user-interface is very important to me
-I randomly get signed out of my iPhone app? Sometimes I click on the app and it's signed me out. Weird part is that if I click on it again, I'm signed in.
-Connectivity issues on the desktop. The older guys at our company believe the service should be as reliable as a land line. So they're always complaining about this connection issue.
-I like that this integrates with Salesforce. Although I'm not sure what information it shares and how it works. Because of that I haven't been using this feature.
-Sometimes I'll make a phone call, and the call seems to disappear into nowhere but I can still hear it ringing. The app just won't allow me to disconnect or hang up the call. This doesn't happen all the time. And it only seems to happen with disconnected phone numbers. But it still annoys me.
Not only do you get a breakdown of your individual performance but you get a breakdown of the whole sales team's performance. Each call is broken down by the amount of time in which you're on the phone with the customer. We tend to check up on our existing customers so it becomes very vital to stay on the phone as long as we need to extract information to be as useful as possible to ensure the quality of our solutions we offer throughout each business line.
The add-on allows you to view a detailed report of all inbound and outbound calls for the day. It breaks down the amount of calls that each rep has conducted as well as hot spots during the day that appear to be the best times to contact current customers or even prospects. The product is easily compatible with Salesforce which I recommend each sales team uses.
The product (like anything else that is technology) tends to have its kinks. In the last 3 months we have noticed that the our talk time has doubled, even tripled on occasion. This gives us a false report of what is going on throughout the sales team. If we do not know precisely the calls we are making, it is tough to hit our sales goals as a unit. Generally the more customers you call and eventually speak with, the higher our penetration rate tends to be for providing additional solutions.
The sales reps were very friendly and responsive. If I ever had any questions about our account, pricing, etc., the sales team would respond to my e-mails and phone calls within minutes. They even directed my technical questions to their support staff when it was appropriate. There were several times I asked the sales team technical questions and they always connected with the right support technician.
The tech support was very knowledgeable and quick to respond. Any time I had a problem they always had a solution and it was quick to implement.
The software performed as expected. The popups worked most of the time and performance was never laggy.
There is no ability to customize the popup. It is stuck in one place (bottom right) and can't be moved. Just adding something as simple as being able to move it up and down would make a world of a difference. I don't know how many times the popup got in the way of other information I was trying to look at.
It would, of course, be a much better product if the popup were it's own app that could be docked anywhere on the screen. Tying the popup to Chrome really keeps this software from being the best it could be.
There are no skins, color options, customize options, or anything like that for the popup window. There is nothing you can do to affect how it looks, what information is on it, and where it is docked. Solve those three issues, and you have an amazing tool that is flexible and personable.
Scalable UX and UI software to implement at SFDC launch. Greatly improved productivity metrics shortly after launch (30% increase in KPI)
Less failure down time due to excellent customer support.
We have been able to implement, improve and track Sales actitivities, vastly increasing our ability to correlate production with sales performance. The Tenfold dashboard provides an excellent real time view of my sales team's production by hour and connection percentage, both at a high level and granular views. My team enjoys the Dashboard's lighthearted terms for high performers (Overclocker= most phone time, Good Sumaritan = most call notes) and it encourages healthy competition.
Tenfold's customer service is fast and effective. They are consistently improving the product are great at implimenting fixes based on feedback.
UI can lag infrequently. I would like to see more customized views on the Dashboard in the future although this may affect ease of use.
• Easy implementation
Tenfold works with CRMs seamlessly so you immediately benefit without the need to change your current IT infrastructure.
• Increase productivity
Eliminate inefficient tasks that plague many client-facing teams. With Tenfold, sales, support and service teams use their time to focus on customers and prospects instead of spending a chunk of their day performing administrative tasks.
• Great customer experience
Tenfold arms your sales, support and service teams with contextual customer information for each call so they can provide the best customer experience.
• Make better business decisions
Make the most informed business decisions as Tenfold logs all call data into CRM, increasing data integrity and data volume without needing to rely on personnel to manually log the details of each customer interaction.
Below are some frequently asked questions for Tenfold.
Tenfold offers the following pricing plans:
Pricing model: Subscription
Free Trial: Not Available
Tenfold offers the following features:
Tenfold has the following typical customers:
Large Enterprises, Mid Size Business, Small Business
Tenfold supports the following languages:
Tenfold has the following pricing plans:
We do not have any information about what devices Tenfold supports
Tenfold integrates with the following applications:
HubSpot Marketing, Infusionsoft, Infusionsoft, Jobscience, Microsoft Dynamics CRM, NetSuite, Propertybase, Salesforce Sales Cloud, SugarCRM, Zendesk
Tenfold offers the following support options:
FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials