Tenfold

Have better customer conversations

4,7 /5 (147 reviews) Write a Review!

Tenfold Overview

What is Tenfold?

Tenfold Next Generation CTI integrates with all major CRMs and Phone Systems. By connecting your phone system to CRM, Tenfold enables you to recognize and respond to your customers at the moment of interaction. With features like screen pop, unified customer profile, click-to-dial, automatic call logging, local presence dialing, and more, Tenfold powers sales, support and service teams to have better customer conversations.

Key features:
• Click-to-dial - Dial out by clicking on any number within your browser or CRM. Click-to-dial eliminates manual dialing and speeds up outbound calling; with support for international country codes and formats.

• Local Presence Dialing - Increase connect rates by presenting a local number on caller IDs.

• Screen Pops & Unified Customer Profile - Immediately recognize customers with a call popup that shows relevant customer information from CRM for both outbound and inbound calls.

• Call Notes & Dispositions - Take notes and log call outcomes right on the popup.

• Automatic Call Logging - Automatically capture and log all call data to CRM, eliminating manual input and improving CRM adoption.

• Natural Language Processing - Automatically transform notes like “follow-up next week” into actionable tasks.

• @mention Task Creation and Notifications - Tag your teammates and create tasks intuitively by using @mention right in the call notes.

Tenfold Overview

Pricing

Starting from
N/A

Pricing options

Free Trial
Subscription
Value for money

Tenfold Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom, Australia, China and 5 others, India, Japan, Germany, Brazil, Mexico
Supported Languages
English

Media

Tenfold video Tenfold screenshot: Tenfold screenshot: Tenfold screenshot: Tenfold screenshot:

Tenfold Reviews

Tenfold Reviews

Overall rating
4,7
/
5
Excellent
114

Very good
29

Average
3

Poor
1

Terrible
0

Value for Money
4,7
Features
4,6
Ease of Use
4,8
Customer Support
4,8
97% recommended this app
Jason C.

Great App for a Growing Sales Team

Scalable UX and UI software to implement at SFDC launch. Greatly improved productivity metrics shortly after launch (30% increase in KPI)

Less failure down time due to excellent customer support.


Joel B.

Great Product, needs a few options

The popup was great. It worked as expected.


Kevin C.

Streamlines Communication


Michael D.

easy and beautiful

Increased sales, improved service, and more confidence.


Jack P.

Clean UX and UI! Easy to use!


Jason C.
Industry: Internet

Great App for a Growing Sales Team

Used Daily for 1+ year
Reviewed on 2017/10/19
Review Source: Capterra

Scalable UX and UI software to implement at SFDC launch. Greatly improved productivity metrics shortly after launch (30% increase in KPI)

Less failure down time due to excellent customer support.

Pros

We have been able to implement, improve and track Sales actitivities, vastly increasing our ability to correlate production with sales performance. The Tenfold dashboard provides an excellent real time view of my sales team's production by hour and connection percentage, both at a high level and granular views. My team enjoys the Dashboard's lighthearted terms for high performers (Overclocker= most phone time, Good Sumaritan = most call notes) and it encourages healthy competition.

Tenfold's customer service is fast and effective. They are consistently improving the product are great at implimenting fixes based on feedback.

Cons

UI can lag infrequently. I would like to see more customized views on the Dashboard in the future although this may affect ease of use.

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Joel B.
Company size: 51-200 Employees

Great Product, needs a few options

Used Daily for 1+ year
Reviewed on 2018/05/12
Review Source: Capterra

The popup was great. It worked as expected.

Pros

I love the idea of a popup when a phone call comes in. The ability to see the information you need about the incoming call before you answer it is extremely valuable. The software performed as expected. The sales team and tech support team were all very friendly and took care of all the issues I had. Good response time and an overall good experience with the company as a whole.

Cons

There is no ability to customize the popup. It is stuck in one place (bottom right) and can't be moved. Just adding something as simple as being able to move it up and down would make a world of a difference. I don't know how many times the popup got in the way of other information I was trying to look at.

It would, of course, be a much better product if the popup were it's own app that could be docked anywhere on the screen. Tying the popup to Chrome really keeps this software from being the best it could be.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Kevin C.
Industry: Consumer Goods
Company size: 5 001-10 000 Employees

Streamlines Communication

Used Daily for 2+ years
Reviewed on 2018/09/06
Review Source: Capterra

Pros

The feature runs rather smoothly when working.

Cons

Consistently breaks down. Customer support has been helpful.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 4.0/10

Michael D.
Industry: Consumer Goods

easy and beautiful

Used Daily for 1+ year
Reviewed on 2018/04/30
Review Source: Capterra

Increased sales, improved service, and more confidence.

Pros

It's easy of use, user friendly interface, and it's incredible customer support. With the ability to use special commands, Tenfold is an awesome call capture system. The data of any client can be pulled up easily or just done in an instant. It provides a user friendly interface, with a great set of tools hidden behind. The implementation of instant email, voicemail drops, and magic commands can help you achieve excellent results in whatever field you're in. They have an awesome customer service team that will even check up with you after awhile to see how it's going. Their service is very unique in an industry without a face.

Cons

It can be a little glitchy. Not to the point where it becomes a detriment, but only a bit annoying. Sometimes it won't respond for a few seconds. But I believe the pros outweight the cons.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Jack P.
Industry: Internet
Company size: 5 001-10 000 Employees

Clean UX and UI! Easy to use!

Used Daily for 1+ year
Reviewed on 2017/09/13
Review Source: GetApp

Pros

We needed a great platform to record and track all of our calls in a non invasive and easy solution, Tenfold definitely solves for this issue. UI and UX are very important to me in day to day operations of a product. The tenfold pop up has exactly what it needs to have, no more, no less. The popup pops up almost instantly. The reporting and gamification dashboard is easy to use as well!

Cons

From a reporting standpoint, there is sometimes a discrepancy between the # of minutes on the physical handset, the tenfold pop up and the data that is in Salesforce. I wish that was a manager override button that I could input a call with a specific call length so it feeds into Tenfold and Salesforce. It’d be great if there was a snooze function, where the pop up wouldn’t pop up for a given time in the event one of my reps need to focus on another task at hand.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

User recommendation
9,2/10
Based on 147 user ratings
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Tenfold Pricing

Tenfold Pricing

Starting from
N/A
Free Trial
Subscription
Value for money
Value for Money
4,7/5
Based on 147 user ratings
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Tenfold Features

Tenfold Features

API
Activity Dashboard
Automatic Notifications
Call Monitoring
Call Recording
Call Routing
Call Transfer
Caller ID
Chat
Collaboration Tools
Communication Management
Conferencing
Contact Management
Customizable Branding
Instant Messaging
Real Time Reporting
Reporting & Statistics
Third Party Integration
Video Conferencing
Voice Mail
Features
4,6/5
Based on 147 user ratings
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Categories

Additional information for Tenfold

Additional information for Tenfold

Key features of Tenfold

  • Activity history shown in caller info pop-up
  • Activity logging
  • Assign follow up tasks to team members
  • Automatic call logging to CRM
  • Call analytics dashboard
  • Caller info pop-ups on inbound/outbound calls
  • Click to dial on all Google Chrome pages
  • Custom field data in pop-up
  • Email template integration
  • Gamification of call activity
  • Integrate with MS Dynamics CRM and Freshdesk
  • Lead capture
  • Leads slipping away notification emails
  • Open API for third party integrations
  • Opportunity management
  • Records creation & management
  • Relate calls to cases & tickets
  • Social media integration
  • Team based analytics
  • Update lead status on call

Benefits

• Easy implementation
Tenfold works with CRMs seamlessly so you immediately benefit without the need to change your current IT infrastructure.

• Increase productivity
Eliminate inefficient tasks that plague many client-facing teams. With Tenfold, sales, support and service teams use their time to focus on customers and prospects instead of spending a chunk of their day performing administrative tasks.

• Great customer experience
Tenfold arms your sales, support and service teams with contextual customer information for each call so they can provide the best customer experience.

• Make better business decisions
Make the most informed business decisions as Tenfold logs all call data into CRM, increasing data integrity and data volume without needing to rely on personnel to manually log the details of each customer interaction.

Tenfold FAQs

Tenfold FAQs

Below are some frequently asked questions for Tenfold.

Q. What type of pricing plans does Tenfold offer?

Tenfold offers the following pricing plans:

Pricing model: Subscription

Free Trial: Not Available

Q. What are the main features of Tenfold?

Tenfold offers the following features:

  • Activity history shown in caller info pop-up
  • Activity logging
  • Assign follow up tasks to team members
  • Automatic call logging to CRM
  • Call analytics dashboard
  • Caller info pop-ups on inbound/outbound calls
  • Click to dial on all Google Chrome pages
  • Custom field data in pop-up
  • Email template integration
  • Gamification of call activity
  • Integrate with MS Dynamics CRM and Freshdesk
  • Lead capture
  • Leads slipping away notification emails
  • Open API for third party integrations
  • Opportunity management
  • Records creation & management
  • Relate calls to cases & tickets
  • Social media integration
  • Team based analytics
  • Update lead status on call

Q. Who are the typical users of Tenfold?

Tenfold has the following typical customers:

Small Business, Large Enterprises, Mid Size Business

Q. What languages does Tenfold support?

Tenfold supports the following languages:

English

Q. What type of pricing plans does Tenfold offer?

Tenfold has the following pricing plans:

Subscription

Q. Does Tenfold support mobile devices?

We do not have any information about what devices Tenfold supports

Q. What other apps does Tenfold integrate with?

Tenfold integrates with the following applications:

Bullhorn, Bullhorn Jobscience, HubSpot Marketing Hub, Keap, Keap, NetSuite, Propertybase, Salesforce Sales Cloud, SugarCRM, Zendesk

Q. What level of support does Tenfold offer?

Tenfold offers the following support options:

FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials