WorkWave Route Manager

Web-based fleet management solution

4,3 /5 (52 reviews) Write a Review!

WorkWave Route Manager Overview

What is WorkWave Route Manager?

WorkWave Route Manager is a web-based fleet management solution suitable for professionals in home delivery, logistics and transportation businesses. The solution allows businesses to plan delivery schedules for their drivers and share delivery information with them. With WorkWave Route Manager, businesses can create driver-friendly route plans and share roadmaps with their on-field team members instantly.

WorkWave Route Manager allows fleet owners to check vehicle availability and build their staff database. Route planners can upload order lists via Excel/CSV doc or manually add locations to be covered by drivers. The automated route planner generates the best route based on the number of pickup/drop locations required to be covered by their drivers. The drag-and-drop interface helps in adjusting plans if necessary, approving plans and executing instructions in just a few clicks. Drivers can receive updated route plans and related instructions directly on their Android and iOS compatible smartphones.

WorkWave Route Manager provides real-time notifications and alerts the manager when a driver arrives or departs from a stop. The GPS map integration helps managers to track the location of their fleets and sends instant alerts when a driver deviates from their assigned route. The solution also offers tools to monitor & analyze drivers’ performance. Managers can configure key performance indicators based on factors such as idle time, fuel consumption, delivery time and more, for their business then evaluate actual performance against the set indicators.

WorkWave Route Manager Overview

Pricing

Starting from
N/A

Pricing options

Free Trial
Subscription
Value for money

Contact WorkWave for pricing information or a quote.


WorkWave Route Manager Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom, Australia, India and 3 others, Germany, Brazil, Mexico
Supported Languages
English

Media

Plan optimized routes for field drivers
Track delivery performance
Plan routing & scheduling for drivers
Send notifications on mobile
Generate route summary
The WorkWave mobile app
WorkWave Route Manager video WorkWave Route Manager video WorkWave Route Manager screenshot: Plan optimized routes for field drivers WorkWave Route Manager screenshot: Track delivery performance WorkWave Route Manager screenshot: Plan routing & scheduling for drivers WorkWave Route Manager screenshot: Send notifications on mobile WorkWave Route Manager screenshot: Generate route summary WorkWave Route Manager screenshot: The WorkWave mobile app

WorkWave Route Manager Reviews

WorkWave Route Manager Reviews

Overall rating
4,3
/
5
Excellent
33

Very good
10

Average
4

Poor
2

Terrible
3

Value for Money
3,8
Features
3,9
Ease of Use
4,2
Customer Support
4,4
83% recommended this app
Carmen D.

Great routing tool

Overall, very pleased with WorkWave


William M.

Love routing with Workwave!

Ever since utilizing WorkWave route manager as our routing software it has increased our efficiency dramatically. We were able to densify our routes with the comfort of knowing we will meet customer needs as well as stay compliant with shift duration restrictions we put on each vehicle. We were able to successfully launch up to 100+ new stores with minor complications logistically.


Christine N.

WorkWave upgrade


Jt E.

Route Management Made Easy

The on-boarding team and support have been great and helped us get ramped up fast.


Nathan B.

A great tool for our operation

It has been a great improvement to our daily operation.


Carmen D.
Industry: Transportation/Trucking/Railroad
Company size: 11-50 Employees

Great routing tool

Used Daily for 6-12 months
Reviewed on 2018/12/12
Review Source: Capterra

Overall, very pleased with WorkWave

Pros

GPS tracking and the ability for our customers to acknowledge delivery using the app.

Cons

We had to play around with the features to find out what works best for us. Also, we have to input a lot of information but that is to be expected I suppose

Rating breakdown

Ease of Use

Likelihood to recommend: 10.0/10

William M.
Industry: Food & Beverages
Company size: 51-200 Employees

Love routing with Workwave!

Used Daily for 1+ year
Reviewed on 2020/11/10
Review Source: Capterra

Ever since utilizing WorkWave route manager as our routing software it has increased our efficiency dramatically. We were able to densify our routes with the comfort of knowing we will meet customer needs as well as stay compliant with shift duration restrictions we put on each vehicle. We were able to successfully launch up to 100+ new stores with minor complications logistically.

Pros

- Being able to put in customer receiving windows is absolutely stunning. This helps us ensure we meet every customer before they close and can provide accurate ETA's when running behind since the software calculates ETA's based on real time location via the GPS.
- Building simulations- this is where I work out routing logistics to figure out what days can accommodate new customer launches to the sales team
- The driver application is easy to use for our drivers and having the ability to get photos or BOL's/ issues/ setback and signatures is super helpful. We give user access to sales team to monitor the BOL's so we can bill accordingly.
- Importing and exporting are effortless. We can build spreadsheet with all the data of our routes which we enjoy very much.
- Ability to put shift duration restrictions on how much time a unit can be utilized for

Cons

- The reports are tricky to get the hang of and look bleak. We end up having to do a bit of extra work on our side to ensure the report data is correct and that we're retrieving what we need correctly.
- We don't have the ability to track temperature from the dashboard. WorkWave offers a 3rd party service for temperature tracking but it wasn't a fit for us
- That the breadcrumb limit is 3 hours. Extending this to upwards of 12 hours can be extremely useful to have full insight into the duration of a route.

Response from WorkWave

Hi William,

Thank you for your great review! We are so happy that Route Manager has been able to elevate your customers' and employees' experience. It is amazing that you were able to successfully launch up to 100+ new stores with minor complications logistically. We look forward to continuing our relationship with Bowery Farming!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

Christine N.
Industry: Utilities
Company size: 5 001-10 000 Employees

WorkWave upgrade

Used Daily for 2+ years
Reviewed on 2019/08/15
Review Source: SoftwareAdvice

Pros

Customer service is usually quick and easy. I understand the mandatory upgrade has nothing to do with the customer service aspect, so I will give high marks for the personal service.

Cons

WorkWave made a decision to do a mandatory upgrade as of 7/31/19. The old, working well, system was disabled. The new system is very unstable and loses information. In addition, it has doubled the time it takes to do my routing. The look and functionality is defiantly a step down.

Response from WorkWave

Hi Christine Thanks for your feedback. We are glad you have found success with our customer service team, but are sorry to hear about your experience with the look and functionality of the updated system. We are taking your feedback into consideration, and appreciate the valuable insight.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 1.0/10

Jt E.
Industry: Food & Beverages
Company size: 2-10 Employees

Route Management Made Easy

Used Daily for 6-12 months
Reviewed on 2020/11/10
Review Source: Capterra

The on-boarding team and support have been great and helped us get ramped up fast.

Pros

We use WorkWave daily to map our routes and have been able to train all our team members and drivers in the tool. The tool saves us time and money by easily optimizing our routes.

Cons

The initial learning curve takes a little time because the tool is so feature rich.

Response from WorkWave

Hi JT,

Thank you for your great review! We are so happy that our tool saves you time and money by easily optimizing your routes, and that you had a great experience with our onboarding and support team. They are the backbone of WorkWave! We look forward to continuing our relationship with Pasture Provisions.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Nathan B.
Industry: Environmental Services
Company size: 1 001-5 000 Employees

A great tool for our operation

Used Daily for 6-12 months
Reviewed on 2020/11/10
Review Source: Capterra

It has been a great improvement to our daily operation.

Pros

Having the ability to track and add to my daily routes real time is an asset to our operation. Also being able to track where my fleet is at all times is convenient.

Cons

Would be great to have text notifications included with basic service and not an add on service.

Response from WorkWave

Hi Nathan,

Thank you for your great review! We are so happy you were able to improve your daily operations with Route Manager! We look forward to continuing our relationship with AGAT Laboratories.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

User recommendation
8/10
Based on 52 user ratings
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WorkWave Route Manager Pricing

WorkWave Route Manager Pricing

Starting from
N/A
Free Trial
Subscription
Value for money

Contact WorkWave for pricing information or a quote.

Contact WorkWave for pricing information or a quote.

Value for Money
3,8/5
Based on 52 user ratings
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WorkWave Route Manager Features

WorkWave Route Manager Features

API
Activity Dashboard
Activity Tracking
Audit Trail
Auditing
Automatic Notifications
Billing & Invoicing
Compliance Management
Customizable Reporting
Data Import/Export
Document Management
Document Storage
Inventory Management
Inventory Tracking
Monitoring
Real Time Data
Real Time Reporting
Reporting & Statistics
Third Party Integration
Workflow Management
Features
3,9/5
Based on 52 user ratings
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Categories

Additional information for WorkWave Route Manager

Additional information for WorkWave Route Manager

Key features of WorkWave Route Manager

  • Activity dashboard for managers
  • Automate route planning
  • Daily schedules for drivers
  • Drag & drop interface
  • Driver performance reporting
  • Export information & files to other systems
  • GPS Integration for effective fleet tracking
  • GPS tracking combined with route planning
  • Mobile app for navigation & communication
  • Multi-vehicle planning
  • Open API
  • Real-time alerts & notifications
  • Record driver information in a central database
  • Review trips & driver performance
  • Route navigation
  • Streamline communication between managers & drivers
  • Third party integrations
  • Time-window requests from customers

Benefits

• WorkWave Route Manager helps businesses to generate the most optimized routes for fleet drivers.

• WorkWave Route Manager is a GPS integrated solution which provides complete visibility on vehicle locations and allows managers to track the exact location of their drivers at any point in time.

• The solution helps businesses to update route plans & delivery instructions and share these with their on-field drivers instantly.

• Drivers can communicate with their back-office managers via text message or in-app notifications and instantly share service details with them.

WorkWave Route Manager FAQs

WorkWave Route Manager FAQs

Below are some frequently asked questions for WorkWave Route Manager.

Q. What type of pricing plans does WorkWave Route Manager offer?

WorkWave Route Manager offers the following pricing plans:

Pricing model: Subscription

Free Trial: Not Available

Contact WorkWave for pricing information or a quote.

Q. What are the main features of WorkWave Route Manager?

WorkWave Route Manager offers the following features:

  • Activity dashboard for managers
  • Automate route planning
  • Daily schedules for drivers
  • Drag & drop interface
  • Driver performance reporting
  • Export information & files to other systems
  • GPS Integration for effective fleet tracking
  • GPS tracking combined with route planning
  • Mobile app for navigation & communication
  • Multi-vehicle planning
  • Open API
  • Real-time alerts & notifications
  • Record driver information in a central database
  • Review trips & driver performance
  • Route navigation
  • Streamline communication between managers & drivers
  • Third party integrations
  • Time-window requests from customers

Q. Who are the typical users of WorkWave Route Manager?

WorkWave Route Manager has the following typical customers:

Small Business, Large Enterprises, Public Administrations, Mid Size Business

Q. What languages does WorkWave Route Manager support?

WorkWave Route Manager supports the following languages:

English

Q. What type of pricing plans does WorkWave Route Manager offer?

WorkWave Route Manager has the following pricing plans:

Subscription

Q. Does WorkWave Route Manager support mobile devices?

WorkWave Route Manager supports the following devices:

Android, iPhone, iPad

Q. What other apps does WorkWave Route Manager integrate with?

WorkWave Route Manager integrates with the following applications:

Microsoft Dynamics CRM

Q. What level of support does WorkWave Route Manager offer?

WorkWave Route Manager offers the following support options:

FAQs, Online Support, Phone Support, Video Tutorials, Knowledge Base