About WorkWave Route Manager

WorkWave Route Manager is a web-based fleet management solution suitable for professionals in home delivery, logistics and transportation businesses. The solution allows businesses to plan delivery schedules for their drivers and share delivery information with them. With WorkWave Route Manager, businesses can create driver-friendly route plans and share roadmaps with their on-field team members instantly.

WorkWave Route Manager allows fleet owners to check vehicle availability and build their staff database. Route planners can upload order lists via Excel/CSV doc or manually add locations to be covered by drivers. The automated route planner generates the best route based on the number of pickup/drop locations required to be covered by their drivers. The drag-and-drop interface helps in adjusting plans if necessary, approving plans and executing instructions in just a few clicks. Drivers can receive updated route plans and related instructions directly on their Android and iOS compatible smartphones.

WorkWave Route Manager provides real-time notifications and alerts the manager when a driver arrives or departs from a stop. The GPS map integration helps managers to track the location of their fleets and sends instant alerts when a driver deviates from their assigned route. The solution also offers tools to monitor & analyze drivers’ performance. Managers can configure key performance indicators based on factors such as idle time, fuel consumption, delivery time and more, for their business then evaluate actual performance against the set indicators.

Key benefits of WorkWave Route Manager

• WorkWave Route Manager helps businesses to generate the most optimized routes for fleet drivers.

• WorkWave Route Manager is a GPS integrated solution which provides complete visibility on vehicle locations and allows managers to track the exact location of their drivers at any point in time.

• The solution helps businesses to update route plans & delivery instructions and share these with their on-field drivers instantly.

• Drivers can communicate with their back-office managers via text message or in-app notifications and instantly share service details with them.

Devices

Business size

S M L

Markets

United Arab Emirates, Austria, Australia, Belgium, Canada and 12 others, Switzerland, Germany, Finland, United Kingdom, Italy, Luxembourg, Netherlands, Norway, Poland, Saudi Arabia, Sweden, United States

Supported Languages

English

Images

Plan optimized routes for field drivers
Track delivery performance
Plan routing & scheduling for drivers
Send notifications on mobile
Generate route summary
The WorkWave mobile app
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WorkWave Route Manager video
WorkWave Route Manager video
WorkWave Route Manager screenshot: Plan optimized routes for field drivers WorkWave Route Manager screenshot: Track delivery performance WorkWave Route Manager screenshot: Plan routing & scheduling for drivers WorkWave Route Manager screenshot: Send notifications on mobile WorkWave Route Manager screenshot: Generate route summary WorkWave Route Manager screenshot: The WorkWave mobile app

Features

Total features of WorkWave Route Manager: 60

  • API
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Automated Scheduling
  • Barcode / Ticket Scanning
  • Barcode Recognition
  • Communication Management
  • Data Import/Export
  • Delivery Tracking
  • Dispatch Management
  • Drag & Drop
  • Driver ETA
  • Driver Management
  • Electronic Signature
  • Employee Database
  • For Courier Services
  • For Restaurants
  • GPS
  • Geofencing
  • Geographic Maps
  • Geolocation
  • Historical Reporting
  • Live Driver Tracking
  • Location Tracking
  • Mileage Tracking
  • Mobile Access
  • Mobile Alerts
  • Mobile Signature Capture
  • Monitoring
  • Order Entry
  • Order Management
  • Order Tracking
  • Performance Metrics
  • Productivity Analysis
  • Progress Tracking
  • Proof of Delivery
  • Ratings / Reviews
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real-time Updates
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Assignment
  • Route History
  • Route Management
  • Route Optimization
  • Routing
  • SMS Messaging
  • Scheduling
  • Search/Filter
  • Status Tracking
  • Surveys & Feedback
  • Task Scheduling
  • Third Party Integrations
  • Transportation Management
  • Two-Way Communication

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Reviews

Overall rating

4,3 /5
(54)
Value for Money
3,9/5
Features
4/5
Ease of Use
4,2/5
Customer Support
4,4/5

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Showing 5 reviews of 54
Carmen D.
Overall rating
  • Industry: Transportation/Trucking/Railroad
  • Company size: 11-50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 10.0 /10

Great routing tool

Reviewed on 2018/12/12

Overall, very pleased with WorkWave

Overall, very pleased with WorkWave

Pros

GPS tracking and the ability for our customers to acknowledge delivery using the app.

Cons

We had to play around with the features to find out what works best for us. Also, we have to input a lot of information but that is to be expected I suppose

William M.
Overall rating
  • Industry: Food & Beverages
  • Company size: 51-200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Love routing with Workwave!

Reviewed on 2020/11/10

Ever since utilizing WorkWave route manager as our routing software it has increased our efficiency...

Ever since utilizing WorkWave route manager as our routing software it has increased our efficiency dramatically. We were able to densify our routes with the comfort of knowing we will meet customer needs as well as stay compliant with shift duration restrictions we put on each vehicle. We were able to successfully launch up to 100+ new stores with minor complications logistically.

Pros

- Being able to put in customer receiving windows is absolutely stunning. This helps us ensure we meet every customer before they close and can provide accurate ETA's when running behind since the software calculates ETA's based on real time location via the GPS.
- Building simulations- this is where I work out routing logistics to figure out what days can accommodate new customer launches to the sales team
- The driver application is easy to use for our drivers and having the ability to get photos or BOL's/ issues/ setback and signatures is super helpful. We give user access to sales team to monitor the BOL's so we can bill accordingly.
- Importing and exporting are effortless. We can build spreadsheet with all the data of our routes which we enjoy very much.
- Ability to put shift duration restrictions on how much time a unit can be utilized for

Cons

- The reports are tricky to get the hang of and look bleak. We end up having to do a bit of extra work on our side to ensure the report data is correct and that we're retrieving what we need correctly.
- We don't have the ability to track temperature from the dashboard. WorkWave offers a 3rd party service for temperature tracking but it wasn't a fit for us
- That the breadcrumb limit is 3 hours. Extending this to upwards of 12 hours can be extremely useful to have full insight into the duration of a route.

Response from WorkWave

Hi William,

Thank you for your great review! We are so happy that Route Manager has been able to elevate your customers' and employees' experience. It is amazing that you were able to successfully launch up to 100+ new stores with minor complications logistically. We look forward to continuing our relationship with Bowery Farming!

Eliezer C.
Overall rating
  • Industry: Construction
  • Company size: 51-200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Best yet

Reviewed on 2021/04/01

Pros

I love how you are able to integrate both the tracking and the orders and POD all in one software.

Cons

I am still trying to figure out how to put together the maintenance plans.

Response from WorkWave

Hi Eliezer!

Thank you for your review. We are so happy that Route Manager had everything you were looking for, and that you are finding your tasks seamless with our integrations. We look forward to continuing to drive Decor Builders Hardware forward with our routing solutions!

Christine N.
Overall rating
  • Industry: Utilities
  • Company size: 5 001-10 000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 1.0 /10

WorkWave upgrade

Reviewed on 2019/08/15

Pros

Customer service is usually quick and easy. I understand the mandatory upgrade has nothing to do with the customer service aspect, so I will give high marks for the personal service.

Cons

WorkWave made a decision to do a mandatory upgrade as of 7/31/19. The old, working well, system was disabled. The new system is very unstable and loses information. In addition, it has doubled the time it takes to do my routing. The look and functionality is defiantly a step down.

Response from WorkWave

Hi Christine Thanks for your feedback. We are glad you have found success with our customer service team, but are sorry to hear about your experience with the look and functionality of the updated system. We are taking your feedback into consideration, and appreciate the valuable insight.

Derek C.
Overall rating
  • Industry: Transportation/Trucking/Railroad
  • Company size: 51-200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Refreshingly simple

Reviewed on 2021/04/06

Every time I've been held up I've been able to get assistance from a knowledgeable support system....

Every time I've been held up I've been able to get assistance from a knowledgeable support system. Admittedly I never took the time I should have initially to review the training docs provided on the website. Once I looked at those, they proved a lot of information to help get familiar with the software quickly.

Pros

The responsiveness of route optimization is a pleasant surprise compared to other routing software I've used. It can handle a huge workload of orders and the available customization options for order attributes and the display interface help to streamline the user experience.

Cons

One major caveat is the inability to move orders between territories. A copy/paste feature function for notifications between territories would also be helpful (similar to the reasons for orders not completed that were recently added).

Response from WorkWave

Hi Derek!

Thank you for your review. We are so happy that Route Manager helps you to manage your workload more efficiently and that you find value in our support materials. We look forward to continuing to drive Stika Salmon Shares forward with our routing solutions!

Showing 5 reviews of 54 Read all reviews

WorkWave Route Manager FAQs

Below are some frequently asked questions for WorkWave Route Manager.

WorkWave Route Manager offers the following pricing plans:

  • Starting from:
  • Free Trial: Not Available

Contact WorkWave for pricing information or a quote.

We do not have any information about WorkWave Route Manager features

WorkWave Route Manager has the following typical customers:

Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

WorkWave Route Manager supports the following languages:

English

WorkWave Route Manager supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

We do not have any information about what integrations WorkWave Route Manager has

WorkWave Route Manager offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat

Related categories

See all software categories found for WorkWave Route Manager.