Ytel Contact Center is ideal for businesses with 10 or more agents. Ytel Contact Center was built to optimize the efficiency of your outbound calling and incorporate advanced ways to reach your prospects to convert them into customers. Ytel is a registered telephone carrier and we bring decades of experience in the telecom industry, and proprietary technology, over to software. Servicing tens of thousands of businesses and users, network quality, reliability, and customer service is what sets us apart.
Our specialty is custom featured developed over the years geared for the lead gen industry. Our Tech is great, our price is better, and we have the right team to work with you on getting setup and being successful from day 1.
First of all, there are plenty of call center dialers out there. If you're reading this, I'm sure you're very aware of the ones that exist out there. I have personally tried them all and finally found one that I can actually rely on! When you need support or have an issue (very rare), they have an actual qualified support team IN the US! I got so tired of calling other companies support that had no idea how to use the system beside the very basic level items. Ytel support is definitely up there with their best features. To go along with it, the user interface for the agent is second to none. It makes it so much easier to train the agents and they love the look and feel of it. Most agents come from a non-technical background so ytel has made that process simple for the agents. More so than that, even the simplest admin can set up and run any campaign very easily. There is no need to have an expert set up campaigns because its just so simple!
Ytel is also always increasing their product line and helping companies vertically integrate. They integrate with companies that do what they do best and offer solutions to call centers to help them run their center better. For example, I know first hand that they are working on an integration with a company called Call Criteria to easily integrate a third party quality assurance solution into their system! Seriously, it does not get any easier!!
I know that they're working on this but it wouldn't be an honest review without at least being honest. The one item that is lacking for a very advanced user like myself is their reporting. Even though they are open and actually customized a report for us that we were able to use, it didn't come out of the box like some other system. Regardless, they were able to create a fully customized solution for us in no time and it worked out great!
I have used YTEL with before in Mediamix's system. I pulled reports, loaded lists ect and though transferring to Car Guardian would be similar. The set up is messy and everyone on the support team has been very helpful when I call in with questions. I have spoken with Jimmy most days as well as James, I am sure they flip a coin to see who will answer my trivial questions for the day, but they are always nice and helpful! Patrick is a CHAMP! He has taken a lot of time to make sure that I don't blow anything up! I look forward to working with him as we set up a new streamlined system,
PATRICK! When set up properly it is very easy to create reports and sort information in a way that makes sense. I also like that the system is led by the phone number, this makes it very easy to search ona lead. Also, if there is something you would like to see a certain way, they will build it for you and make it "pretty"
There is no quick way to get list information to make changes on the fly. If it was easy to quickly know how m,any leads are in each list and when a list was ready to reset or how much has been dialed; life would be much easier. Going into each list to evaluate is time consuming and I have not got the same explanation on how to read the report either. Seem everyone interprets this differently. Running an export call report and sorting is also time consuming and results in a different answer each time the list resets. Not easy to figure if the list is good or not.
They were able to get me up and running in a matter of days where I was waiting almost 90 days on another vendor to get my deployment done and finally started looking elsewhere which brought me to Ytel. The system is also very easy to manage especially for my agents which makes training new hires a lot easier. The outbound portion of this system is hands down the best platform I have ever used and it is blended so I can keep all my agents busy throughout the day. Also, the billing is very straight forward with no hidden fees trying to make it look less expensive than it really is.
The system is great on the voice side, but right now I have to use another of their solutions to handle text and email. They have told me that their full multi channel system should be out later this year which will bring it all into 1 interface though so it's not really that bad.
Generally, I have had a decent experience with Ytel. The tech support people have been really helpful across the board, although sometimes, I need them to explain things a couple times because they have a tendency to speak over the layman's head. Admins really need to be able to learn on the fly because of the number of variables that need to be accounted for in running a full campaign
Reporting is easy to access and analyze.
Visually seeing my agents logged in and taking calls and how long they have been waiting is very helpful as well.
The no. of variables associated in order to make multiple campaigns run efficiently becomes cumbersome.
The lag time waiting for a screen to refresh is too long.
I have a call center with just over 100 agents and we do heavy outbound dialing. I needed a system that not only would be able to handle the volume I needed (at a high call ratio), but also integrate with other software that we depend on. It's user friendly, and has all the features and more that I need. AND 24/7 support and all of their agents are in the states which makes it so much easier to get questions answered quickly.
I would really like them to build out their admin mobile app so I can have better analytics on the go. I have the basic stuff for what I need, but I think there is definitely room for improvement here.
• Depending on the business model of the customer, Ytel Contact Center is tailored to meet the requirements of multi-location as well as traditional contact centers.
• Ytel Cloud Contact Center provides real time agent performance and call statistic reports.
• The solution analyzes a contact center’s performance and guides managers on the best ways to improve KPIs.
• Automatic call distribution (ACD), dynamic queueing and skill based call routing are some of X5 Cloud Contact Center's key features.
• Ytel Contact Center's advanced speech-to-text technology enables the efficient transcription and upload of audio and video files.
• A built-in and fully integrated Velocity Payment System enables agents to process payments, search transactions, create and manage customer profiles, and more.
• The solution requires only basic equipment for agents (internet connection, headset and computer).
Below are some frequently asked questions for Ytel Platform.
Ytel Platform offers the following pricing plans:
Starting from: $100
Pricing model: Subscription
Free Trial: Not Available
Ytel Platform offers the following features:
Ytel Platform has the following typical customers:
Large Enterprises, Mid Size Business, Small Business
Ytel Platform supports the following languages:
Ytel Platform has the following pricing plans:
Ytel Platform supports the following devices:
Ytel Platform integrates with the following applications:
HubSpot Marketing, Infusionsoft, Salesforce Marketing Cloud, SugarCRM, Velocify, Zapier, Zendesk, Zendesk Sell, Zoho CRM Plus
Ytel Platform offers the following support options:
FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials