Ytel

Awarded Outbound Contact Center Software (24/7 U.S. Support)

About Ytel

Ytel Contact Center is ideal for businesses with 5 or more agents. Ytel Contact Center was built to optimize the efficiency of your outbound calling and incorporate advanced ways to reach your prospects to convert them into customers. Ytel is a registered telephone carrier and we bring decades of experience in the telecom industry, and proprietary technology, over to software. Servicing tens of thousands of businesses and users, network quality, reliability, and customer service is what sets us apart.

Our specialty is custom featured developed over the years geared for the lead gen industry. Our Tech is great, our price is better, and we have the right team to work with you on getting setup and being successful from day 1.

Key benefits of Ytel

• Depending on the business model of the customer, Ytel Contact Center is tailored to meet the requirements of multi-location as well as traditional contact centers.

• Ytel Cloud Contact Center provides real time agent performance and call statistic reports.

• The solution analyzes a contact center’s performance and guides managers on the best ways to improve KPIs.

• Automatic call distribution (ACD), dynamic queueing and skill based call routing are some of X5 Cloud Contact Center's key features.

• Ytel Contact Center's advanced speech-to-text technology enables the efficient transcription and upload of audio and video files.

• A built-in and fully integrated Velocity Payment System enables agents to process payments, search transactions, create and manage customer profiles, and more.

• The solution requires only basic equipment for agents (internet connection, headset and computer).

• Automatically leave a voicemail, email, or text message when people don't answer. Plus CRM integrations and rapid deployment help get you up and running in weeks, not months or years.

Devices

Business size

S M L

Markets

United States

Supported Languages

English

Images

Data management and listing
Locating contact of customer to view detailed information of customer
Reports generation to view real time summary of calls
Agent call status to view data such as dropped and answered calls
Customer script to view detailed converstaions
View 7 more
Ytel screenshot: Ytel screenshot: Data management and listing Ytel screenshot: Locating contact of customer to view detailed information of customer Ytel screenshot: Reports generation to view real time summary of calls Ytel screenshot: Agent call status to view data such as dropped and answered calls Ytel screenshot: Customer script to view detailed converstaions

Features

Total features of Ytel: 103

  • ACH Payment Processing
  • API
  • Access Controls/Permissions
  • Activity Management
  • Alerts / Escalation
  • Answering Machine Detection
  • Appointment Scheduling
  • Archiving & Retention
  • Auto-Dialer
  • Automated Scheduling
  • Automatic Call Distribution
  • Blended Call Center
  • CRM
  • Calendar Management
  • Calendar Sync
  • Call Center Management
  • Call Disposition
  • Call Duration
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scheduling
  • Call Scripting
  • Call Tracking
  • Call Transfer
  • Call Volume
  • Callback Scheduling
  • Caller ID
  • Campaign Management
  • Campaign Planning
  • Campaign Specific Caller ID
  • Chat/Messaging
  • Collaboration Tools
  • Compliance Management
  • Computer Telephony Integration
  • Contact Database
  • Contact Management
  • Credit Card Processing
  • Customer Database
  • Customer History
  • Customizable Branding
  • Customizable Forms
  • Direct Mail Management
  • Electronic Payments
  • Email Marketing
  • Employee Management
  • FCC Compliance
  • FTC Compliance
  • File Transfer
  • HIPAA Compliant
  • IVR / Voice Recognition
  • Inbound Call Center
  • Inbound Reporting
  • Interactive Content
  • Lead Capture
  • Lead Distribution
  • Lead Generation
  • Lead Management
  • List Management
  • Live Chat
  • Manual Dialer
  • Mobile Access
  • Multi-Channel Communication
  • Multi-Location
  • Multiple Parties
  • On-Demand Recording
  • Outbound Call Center
  • Outbound Reporting
  • Performance Management
  • Performance Metrics
  • Personalization
  • Pipeline Management
  • Power Dialer
  • Predictive Dialer
  • Preview Dialer
  • Progressive Dialer
  • Queue Management
  • Real Time Monitoring
  • Real Time Reporting
  • Real-Time Chat
  • Recurring/Subscription Billing
  • Reminders
  • Reporting/Analytics
  • SIP Trunking
  • Scheduled Recording
  • Search/Filter
  • Software Development
  • Speech-to-Text Analysis
  • Status Tracking
  • Survey/Poll Management
  • Task Scheduling
  • Telemarketing Management
  • Text to Speech
  • Unattended Call Management
  • Unified Communications
  • Video Conferencing
  • VoIP
  • VoIP Connection
  • Voice Mail
  • Who Answered Log

Alternatives

VICIdial

4,7
#1 Alternative to Ytel
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CloudTalk

4,6
#2 Alternative to Ytel
CloudTalk is a cloud-based call center solution for sales and support teams looking to improve productivity, customer...

Genesys Cloud

4,1
#3 Alternative to Ytel
Genesys Cloud is a cloud contact centre and employee collaboration solution that's easy to use, quick to deploy, and...

Five9

4,2
#4 Alternative to Ytel
Five9 is a contact center and call centre solution powered by artificial intelligence. The cloud-based solution...

Reviews

Overall rating

3,9 /5
(25)
Value for Money
3,3/5
Features
4,2/5
Ease of Use
3,8/5
Customer Support
3,7/5

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Showing 5 reviews of 25
Verified Reviewer
Overall rating
  • Company size: 1 001-5 000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

An excellent program that scales up well with our company, increasing calls and efficiency.

Reviewed on 2018/05/06

Pros

This has been an excellent experience, with a UI that's easy to use and full of features. Reports are powerful and our outbound calls have become nearly effortless.

Cons

There are no major cons with the software that we've experienced, so we're extremely satisfied. We experience minor delays when hanging up with callers but the delay is so minimal we never notice. Otherwise, all network interations are immediate.

Jessy M.
Overall rating
  • Industry: Real Estate
  • Company size: 2-10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Ytel: Efficient Dialer

Reviewed on 2019/07/25

Ytel is a good Dialer system to use for beginner call centers. Not much features but gets the job...

Ytel is a good Dialer system to use for beginner call centers. Not much features but gets the job done!

Pros

Ytel is a good system to use when quality is not what matters. If you´re looking to call more contacts rather than have quality calls, this is the best dialer system to use i guess! Speedy dials! saves time!

Cons

There are a few negatives to the Ytel system,for example, calls are not automatically recorded. And there is a big pause time between calls!

Brianna M.
Overall rating
  • Industry: Financial Services
  • Company size: 51-200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 3.0 /10

Not good enough

Reviewed on 2018/12/14

It is not our company's money worth.

It is not our company's money worth.

Pros

I like how I can see who is on break, online, offline, etc.

Cons

I cannot listen to live calls without it sounding funny.
Sometimes some other lines interfere and I can hear other persons private information.
Sometimes I cannot find calls even if I go through the long process of looking for a call.
Not all calls get recorded. I have to send a ticket to ask someone to give me the call. For example, it will shot that a call is 25 min. long and I wont be able to hear it.

Ryan S.
Overall rating
  • Industry: Primary/Secondary Education
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Tried Many Call Center Solutions, None of them come CLOSE to Ytel!

Reviewed on 2016/06/03

Pros

First of all, there are plenty of call center dialers out there. If you're reading this, I'm sure you're very aware of the ones that exist out there. I have personally tried them all and finally found one that I can actually rely on! When you need support or have an issue (very rare), they have an actual qualified support team IN the US! I got so tired of calling other companies support that had no idea how to use the system beside the very basic level items. Ytel support is definitely up there with their best features. To go along with it, the user interface for the agent is second to none. It makes it so much easier to train the agents and they love the look and feel of it. Most agents come from a non-technical background so ytel has made that process simple for the agents. More so than that, even the simplest admin can set up and run any campaign very easily. There is no need to have an expert set up campaigns because its just so simple!

Ytel is also always increasing their product line and helping companies vertically integrate. They integrate with companies that do what they do best and offer solutions to call centers to help them run their center better. For example, I know first hand that they are working on an integration with a company called Call Criteria to easily integrate a third party quality assurance solution into their system! Seriously, it does not get any easier!!

Cons

I know that they're working on this but it wouldn't be an honest review without at least being honest. The one item that is lacking for a very advanced user like myself is their reporting. Even though they are open and actually customized a report for us that we were able to use, it didn't come out of the box like some other system. Regardless, they were able to create a fully customized solution for us in no time and it worked out great!

Holly D.
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 11-50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Patrick Deserves a PLATINUM metal !

Reviewed on 2016/08/03

I have used YTEL with before in Mediamix's system. I pulled reports, loaded lists ect and though...

I have used YTEL with before in Mediamix's system. I pulled reports, loaded lists ect and though transferring to Car Guardian would be similar. The set up is messy and everyone on the support team has been very helpful when I call in with questions. I have spoken with Jimmy most days as well as James, I am sure they flip a coin to see who will answer my trivial questions for the day, but they are always nice and helpful! Patrick is a CHAMP! He has taken a lot of time to make sure that I don't blow anything up! I look forward to working with him as we set up a new streamlined system,

Pros

PATRICK! When set up properly it is very easy to create reports and sort information in a way that makes sense. I also like that the system is led by the phone number, this makes it very easy to search ona lead. Also, if there is something you would like to see a certain way, they will build it for you and make it "pretty"

Cons

There is no quick way to get list information to make changes on the fly. If it was easy to quickly know how m,any leads are in each list and when a list was ready to reset or how much has been dialed; life would be much easier. Going into each list to evaluate is time consuming and I have not got the same explanation on how to read the report either. Seem everyone interprets this differently. Running an export call report and sorting is also time consuming and results in a different answer each time the list resets. Not easy to figure if the list is good or not.

Showing 5 reviews of 25 Read all reviews

Ytel FAQs

Below are some frequently asked questions for Ytel.

Ytel offers the following pricing plans:

  • Starting from: US$100,00/month
  • Pricing model: Subscription
  • Free Trial: Available

$99/Seat w/ Free Inbound. Add on AI agents, SMS, and RVM

We do not have any information about Ytel features

Ytel has the following typical customers:

2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

Ytel supports the following languages:

English

Ytel supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

Ytel integrates with the following applications:

HubSpot Marketing Hub, Keap, Salesforce Marketing Cloud, SugarCRM, Velocify, Zapier, Zendesk, Zendesk Sell

Ytel offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

Related categories

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