ServSuite by ServicePro is a web-based field service management solution designed for small and mid-sized pest control, lawn care and arbor care businesses. The multi-feature solution helps in scheduling service visits, tracking on-field vehicles and completing servicing details, among others. The solution also provides tools for AR tracking, accounting & invoicing, reporting, communicating with on-field agents and sending automated notifications.
ServSuite provides a mobile application for office managers to communicate with their on-field team members and share service related details with them instantly. With the mobile app available for Android and iOS users, on-site agents can receive the location for their next service, get directions to the house/office location on a map and update post service details. All field information is synchronized with the ServSuite web application in real-time. ServSuite also offers tools to manage business fleets and vehicles. Business owners can record fleet & driver related information such as driver's personal details, emergency contact number, truck service date, and truck usage, among others.
ServSuite automates the customer renewal process by sending auto-generated service contract renewal notifications to both owners and customers. This feature helps to ensure that the business never misses any critical milestones in contract renewal and never drops any key customer due to contract renewal failure. Business owners can generate custom reports and monitor key performance metrics. The solution also helps businesses to run email campaigns and send promotional emails to their customers to ensure maximum business retention.
Key benefits of ServSuite
• ServSuite's service management solution helps field service companies to schedule customer appointments and share address location with field agents in real time.
• The auto-renewal feature tracks key contract milestones and automates the sending of reminders to both manager and customer as soon as a contract is due for renewal.
• On-site agents can access every service detail assigned to them on their tablets or smartphones using ServSuite's intuitive mobile app available for Android, Windows and iOS compatible devices.
• The solution provides details about the availability of staff members, helping managers to efficiently assign employees to service requests as per their availability.
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- Industry: Environmental Services
- Company size: 11–50 Employees
- Used Daily for 2+ years
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 4.0 /10
Was excited only to be disappointed
Reviewed on 2022/11/23
The ease of sending invoices, work order and auto calls
That is slow 95% of the time. It takes the tech longer to complete the form on the program then it does doing the actual paperwork. The tech constantly have issues with the mobile program. You have to wait 24 hrs to get any response. I've been asking for sentricon training for about 5 months now and have yet to get that set up. If you have an issue that act like the court system. You have to prove it to them instead of them looking into it.
- Industry: Consumer Goods
- Company size: 2–10 Employees
- Used Daily for 6-12 months
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Reviewed on 2023/03/13
Since changing from PestRoutes to ServSuite (fun fact they are owned and ran by the same company)...
Since changing from PestRoutes to ServSuite (fun fact they are owned and ran by the same company) my team and I have been disappointed on many regards. From performing daily functions, to receiving customer service, this database has been difficult to work with. When we originally were shopping around ServSuite stood out as it claimed to provide many additional features that we did not have access to with our current database. While these features do 'exist' within ServSuite they are either not reliable, or provide inefficient or inaccurate results. The customer service has not been impressive as issues can take weeks to months to resolve.
The database has many different functions. I have yet to discover all of them, however, if working, some functions come in quite handy for quickly accessing documents.
The add on feature for intelligent routing has not proven to be as 'intelligent' as claims were when we pitched on this feature. The always seems to be a glitch in the system somewhere. I have experienced having to wait over 1 hr for a customer account to load which caused very low productivity for our office. I have also experienced the customer service team telling me that the issue I came to them with will not be resolved for up to 2+ weeks due to another more important issue they are currently dealing with. All in all we pay a pretty sum to use this database and when issues come up finding a resolution is an uphill battle.