ServSuite

ServSuite

Web-based field service management software for SMBs

4.3/5 (118 reviews)

ServSuite Overview

ServSuite by ServicePro is a web-based field service management solution designed for small and mid-sized pest control, lawn care and arbor care businesses. The multi-feature solution helps in scheduling service visits, tracking on-field vehicles and completing servicing details, among others. The solution also provides tools for AR tracking, accounting & invoicing, reporting, communicating with on-field agents and sending automated notifications.

ServSuite provides a mobile application for office managers to communicate with their on-field team members and share service related details with them instantly. With the mobile app available for Android and iOS users, on-site agents can receive the location for their next service, get directions to the house/office location on a map and update post service details. All field information is synchronized with the ServSuite web application in real-time. ServSuite also offers tools to manage business fleets and vehicles. Business owners can record fleet & driver related information such as driver's personal details, emergency contact number, truck service date, and truck usage, among others.

ServSuite automates the customer renewal process by sending auto-generated service contract renewal notifications to both owners and customers. This feature helps to ensure that the business never misses any critical milestones in contract renewal and never drops any key customer due to contract renewal failure. Business owners can generate custom reports and monitor key performance metrics. The solution also helps businesses to run email campaigns and send promotional emails to their customers to ensure maximum business retention.

Pricing

Starting from
N/A
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

United States

Supported Languages

English

ServSuite Reviews

Overall rating
4.3/5
86% positive reviews
58
Excellent
43
Very good
14
Average
3
Poor
0
Terrible
Donna C.

Customer Service is Very Good

Used Daily for 2+ years
Reviewed on 2019/07/02
Review Source: Capterra

We are much more productive on Servsuite than we were with our past software. We are able to review and adjust our business based on the information available in reports from the system.

Pros

For day to day use it is easy to use. The Customer Service team does an excellent job responding timely almost every time they are contacted. The system is very dependable little to no down time as a result of a ServSuite issue.

Cons

If anything requires any sort of programmer to get involved the length of time is entirely to long and no updated are provided. Also, if one client reports an issue that would involve us all, Servsuite does not sent out any sort of bulletin to all their customers, this would be a great idea to assure as little damage as possible when a major issue takes place.

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend

8.0/10
Deborah A.

I believe ServSuite's is excellent with our Team5 technical team support.

Used Daily for 2+ years
Reviewed on 2018/04/23
Review Source: Capterra

Pros

Vast capabilities and generally ease of use. We have a great tech team referred to as, Team5. We are assigned Team5 and work with them whenever we have issues with the software, technical info needed or general questions where to find a report, etc. Team5 have excellent follow through and communication with us. Sometimes issues have to sent to programming and they are vigilant to get back with us along the way till resolution. They are friendly and helpful.

Cons

Since the software has a vast ability, we aren't always up to speed on what would help us the most. I just came across an issue and part of the correction was to run a report monthly. We could have saved quite a bit of money if we would have been aware to process this report monthly for a few years now. I am disappointed that we thought the one step we were processing was all we needed to do, but that was not the case. That step does not communicate the final result and a report still needs to be done to handle the final communication piece. Again, that final step caused us to be over charged for a few years. They are working on a solution so when that one step is processed it is final, but not there yet and that does not help the past overcharges to us. We have been with ServSuite for over 13 years.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10
Cyndel C.

User Friendly Interface with Great Customer Service

Used Daily for 2+ years
Reviewed on 2019/07/30
Review Source: Capterra

Overall my experience with ServSuite has been great and I would highly recommend it to anyone in the pest control industry.

Pros

I've been using ServSuite for a little more than 2 years and it was my first experience with software designed specifically for pest control services. Because of the user friendly interface, I was able to learn how to navigate the system fairly quickly and what I couldn't find, customer service was right there to assist whether it was via email or phone. Whether I'm using the system to process the daily work, help a customer with a payment, or running reports for our company owner, ServSuite is a fast, secure, easy to use software for our business and I highly recommend it.

Cons

There are few cons to ServSuite, however, concerning the part of the program for drawing graphs on the wood infestation reports- it's limited in what it can do and I would rather use the Microsoft paint program and paste from there to the report. I also might would suggest a different formatting for the account private notes that includes "word wrap" so that if something is copied and pasted, it is all aligned correctly.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Bambi B.

Gateway Pest Control

Used Daily for 1+ year
Reviewed on 2019/03/09
Review Source: Capterra

Outstanding customer support especially to new users as myself. Patience is one of the key factors in talking to support that I have noticed. Response is prompt and they are consistently keeping you in the loop when your problem cannot be solved right away. I would like to give a big thanks to CSR for all her help and support in addressing a newcomers concerns and lack of knowledge using this software. For someone who was not trained and thrown into this position as office manager, she was vital as well as, Team 1 in helping me navigate and work through my difficulties.

Thanks ServSuite! We continue to look forward in growing with you. Keep up the good work!

Pros

We have been using ServiSuite for approximately 2 years. We are a small family owned pest control company with advanced growth each year. Since coming on board with ServSuite it has enhanced communication, scheduling, reporting and organization for our business and customers. Honestly, there are too many positive features to mention in what this company has to offer. If they do not have a feature that is one size fits all they will improvise and compromise to make the system work for you if possible.

Cons

I cannot comment on what I like least about this software. I am not well versed enough to make such a comment. It has only helped our company.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Sharon M.

Virginia Green Lawn Care

Used Daily for 2+ years
Reviewed on 2016/12/02
Review Source: Capterra

We have really challenged ServSuite to build/code new changes to be more tailored to our needs. Everyone we have worked with has really gone above and beyond in their efforts and we look forward to the final product. My reps have been very responsive to our needs. Thank you.

Pros

the software has come a long way over the last few years. we are new to using a lockbox and this feature has really streamlined our a/r. we are also getting ready to implement tablets for production and sales

Cons

the redundancies in the mouse clicks, for example: to print, we have click 3-4 times before something will actually print, to change job instructions you have to erase all the boxes one at a time, change the primary note and then apply to all future services and click one at a time to change current services (there should be one button to apply notes to all services), there are more examples but I have only listed 2. I wish financial holds were automatic based on criteria you would set up, instead of pulling a list and putting accounts on hold, the software should automatically do it.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10

ServSuite Pricing

Starting from
N/A
Pricing options
Free Trial
Subscription
Value for money

Contact ServicePro for pricing information or a quote.

ServSuite Features

  • API
  • Activity Dashboard
  • Activity Tracking
  • Auditing
  • Automatic Notifications
  • Custom Fields
  • Customizable Reporting
  • Data Import/Export
  • Document Storage
  • Inventory Management
  • Inventory Tracking
  • Invoice Management
  • Monitoring

  • Audit Trail
  • Compliance Management
  • Real Time Data
  • Real Time Reporting
  • Reporting & Statistics
  • Third Party Integration
  • Workflow Management

Additional information for ServSuite

Key features of ServSuite

  • API to integrate with other online services
  • AR tracking
  • Advanced reporting tools
  • Automated billing & invoicing
  • Automated inventory control
  • Automated phone notifications
  • Integrated credit card processing
  • Integrated leads / estimates proposals
  • Maintain customer service history
  • Manage commissions
  • Manage multiple customer accounts
  • Quick search calling feature
  • Quotes / estimates management
  • Schedule pest control services
  • Send emails to customers
  • Track daily, weekly or monthly collection
  • Track pest activities at customers end
  • Visual routing
  • Web portal for customers and staff

Benefits

• ServSuite's service management solution helps field service companies to schedule customer appointments and share address location with field agents in real time.

• The auto-renewal feature tracks key contract milestones and automates the sending of reminders to both manager and customer as soon as a contract is due for renewal.

• On-site agents can access every service detail assigned to them on their tablets or smartphones using ServSuite's intuitive mobile app available for Android, Windows and iOS compatible devices.

• The solution provides details about the availability of staff members, helping managers to efficiently assign employees to service requests as per their availability.

ServSuite FAQs

Below are some frequently asked questions for ServSuite.

Q. What type of pricing plans does ServSuite offer?

ServSuite offers the following pricing plans:

Pricing model: Subscription

Free Trial: Available

Contact ServicePro for pricing information or a quote.

Q. What are the main features of ServSuite?

ServSuite offers the following features:

  • API to integrate with other online services
  • AR tracking
  • Advanced reporting tools
  • Automated billing & invoicing
  • Automated inventory control
  • Automated phone notifications
  • Integrated credit card processing
  • Integrated leads / estimates proposals
  • Maintain customer service history
  • Manage commissions
  • Manage multiple customer accounts
  • Quick search calling feature
  • Quotes / estimates management
  • Schedule pest control services
  • Send emails to customers
  • Track daily, weekly or monthly collection
  • Track pest activities at customers end
  • Visual routing
  • Web portal for customers and staff

Q. Who are the typical users of ServSuite?

ServSuite has the following typical customers:

Large Enterprises, Mid Size Business, Small Business

Q. What languages does ServSuite support?

ServSuite supports the following languages:

English

Q. What type of pricing plans does ServSuite offer?

ServSuite has the following pricing plans:

Subscription

Q. Does ServSuite support mobile devices?

ServSuite supports the following devices:

Android, iPhone

Q. What other apps does ServSuite integrate with?

We do not have any information about what integrations ServSuite has

Q. What level of support does ServSuite offer?

ServSuite offers the following support options:

Knowledge Base, Online Support, Phone Support, Video Tutorials