About ServSuite

ServSuite by ServicePro is a web-based field service management solution designed for small and mid-sized pest control, lawn care and arbor care businesses. The multi-feature solution helps in scheduling service visits, tracking on-field vehicles and completing servicing details, among others. The solution also provides tools for AR tracking, accounting & invoicing, reporting, communicating with on-field agents and sending automated notifications.

ServSuite provides a mobile application for office managers to communicate with their on-field team members and share service related details with them instantly. With the mobile app available for Android and iOS users, on-site agents can receive the location for their next service, get directions to the house/office location on a map and update post service details. All field information is synchronized with the ServSuite web application in real-time. ServSuite also offers tools to manage business fleets and vehicles. Business owners can record fleet & driver related information such as driver's personal details, emergency contact number, truck service date, and truck usage, among others.

ServSuite automates the customer renewal process by sending auto-generated service contract renewal notifications to both owners and customers. This feature helps to ensure that the business never misses any critical milestones in contract renewal and never drops any key customer due to contract renewal failure. Business owners can generate custom reports and monitor key performance metrics. The solution also helps businesses to run email campaigns and send promotional emails to their customers to ensure maximum business retention.

Key benefits of ServSuite

• ServSuite's service management solution helps field service companies to schedule customer appointments and share address location with field agents in real time.

• The auto-renewal feature tracks key contract milestones and automates the sending of reminders to both manager and customer as soon as a contract is due for renewal.

• On-site agents can access every service detail assigned to them on their tablets or smartphones using ServSuite's intuitive mobile app available for Android, Windows and iOS compatible devices.

• The solution provides details about the availability of staff members, helping managers to efficiently assign employees to service requests as per their availability.

Devices

Business size

S M L

Markets

United States

Supported Languages

English

Images

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Features

Total features of ServSuite: 60

  • API
  • Accounting
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Audit Management
  • Automated Scheduling
  • Barcode / Ticket Scanning
  • Billing & Invoicing
  • Certification & Licensing
  • Certification Tracking
  • Client Portal
  • Collections Management
  • Contract/License Management
  • Corrective and Preventive Actions (CAPA)
  • Credit Card Processing
  • Customer Database
  • Customer History
  • Customer Management
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Dispatch Management
  • Document Storage
  • Electronic Payments
  • Electronic Signature
  • Email Distribution
  • Employee Management
  • Equipment Management
  • Fleet Management
  • Forms Management
  • Incident Management
  • Inspection Management
  • Inventory Management
  • Inventory Tracking
  • Invoice Management
  • Job Management
  • Job Scheduling
  • Knowledge Base Management
  • Lead Distribution
  • Mobile Access
  • Monitoring
  • Offline Access
  • Payroll Management
  • Pest Activity Tracking
  • Pesticide Usage Tracking
  • Photos / Images
  • Quotes/Estimates
  • Recurring Appointments
  • Reminders
  • Risk Assessment
  • Routing
  • Scheduling
  • Search/Filter
  • Vegetation Mapping
  • Work Order Management

Alternatives

Jobber

4,6
#1 Alternative to ServSuite
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ServiceWorks

4,1
#2 Alternative to ServSuite
ServiceWorks is a cloud-based field operations management solution which provides tools for scheduling, dispatch,...

AroFlo

4,3
#3 Alternative to ServSuite
AroFlo is a full featured, mobile job management system for the field service and construction industries that...

Commusoft

4,7
#4 Alternative to ServSuite
Commusoft is an all-in-one work order management software designed for the field service industry. We help businesses...

Reviews

Overall rating

4,3 /5
(134)
Value for Money
4,2/5
Features
4,1/5
Ease of Use
4/5
Customer Support
4,3/5

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Showing 5 reviews of 134
Blake H.
Overall rating
  • Industry: Consumer Services
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Great tool for Pest Control services

Reviewed on 2019/10/22

We are able to run residential and commercial pest control departments through it, providing all of...

We are able to run residential and commercial pest control departments through it, providing all of the features we need such as taking pictures at customers' services or using barcodes for accountability.

Pros

The ability to customize different forms for exactly what we need. It also allows us to run multiple departments for multiple branches through the same account while making transitions from one to the other seamless, but also keeping reports and statistics separate for each.

Cons

Some of the features are not fully setup making them not work properly. Customer support can sometimes be very helpful, but many times there is a delay of days or even weeks to get certain issues resolved.

Blair S.
Overall rating
  • Industry: Environmental Services
  • Company size: 11-50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

ServSuite Review

Reviewed on 2020/09/28

Pros

User friendly, customizable, and allows for upgrades as needed to suit business needs.

Cons

Had a few problems during transition, however the team has been really helpful in resolving issues.

Amber T.
Overall rating
  • Industry: Consumer Services
  • Company size: 201-500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 3.0 /10

Complicated and Faulty

Reviewed on 2018/10/02

Very frustrating. Luckly our direct customer service contact is a genius! Calling in to their...

Very frustrating. Luckly our direct customer service contact is a genius! Calling in to their normal customer service line is always a waste of time and I find I generally know more about their software than they do. Automatic doesn't exist for ServSuite, if you want something "automatic" to happen in this software, someone has to push a button.

Pros

It keeps track of our customers and their program and payment information. ServSuite Mobile is easier to complete services on than doing it via paper. It stores which chemicals were used and can print them on the work orders that get sent to customers (very handy when we get audited by the state).

Cons

Where to start... Everything about ServSuite is buggy. For instance, if you don't put the address in perfectly, it won't show up in any searches. If you don't click the right buttons in just the right order, you won't get the results you're looking for (or the same results you got the time before). We are constantly sending in issues to our direct customer service contact and they have to look into them and fix them on the back end or send them in for programming to be resolved. Their marketing module doesn't work. Their forms (templates for emails, letters, etc.) are so complicated, clunky, and archaic that we don't even want to use them. Everything is so intertwined with everything else that if they do an update to fix something, it kicks something else out of functionality. We get by, but "Well, it's ServSuite..." is the constant joke in the office when we don't have an explanation for something random that happened. We shouldn't have to find alternate ways to get around something that we pay for in order to run our business, but that's become a daily task for us.

Response from ServicePro

Hi Amber, Thank you for bringing the issues that you have experienced to our attention. A customer care representative has been in touch to help resolve these and will continue working alongside your team to ensure ServSuite meets your business needs. We apologize for any inconvenience caused. All the best, the ServicePro Team.

Jennifer L.
Overall rating
  • Industry: Environmental Services
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

ServSuite, the last software you will ever need to buy

Reviewed on 2020/12/17

What can I say? Over 20 years and have no major issues. In fact I am still learning what all the...

What can I say? Over 20 years and have no major issues. In fact I am still learning what all the program can do, and do for us. When I was researching for new software in 1998 (anyone remember Y2K?), a friend suggested I purchase ServSuite. He stated "It is expensive for a company your size, but, it has more features than you will ever use, and it is the last software you will ever need tobuy. Guess what? He was right!

Pros

I love many features of the ServSuite software. We especially love the scheduler feature. Very helpful to be able to optimize route for CSRs that do not know the zip codes and city grids. We have used the program for many years (over 20) and have been amazed at all the upgrades over time. ServSuite has continued to evolve as the Industry changes. The mobile application has been easy for my techs, which says a lot because not all of them are tech savvy.

Cons

There is always a learning curve following an update - but we do not "lose our minds" over it. I really wish I could use the report writer feature. I have tried, but it is horribly complicated - to me. And the #1 complaint I have always had is there is no simple report to tell you how many new customers you signed up in a given time frame. The "Sales" reports always give you existing customer info along with new starts.

Amy M.
Overall rating
  • Industry: Consumer Services
  • Company size: 2-10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

I couldn’t be more pleased

Reviewed on 2020/10/05

Although I got off to a rocky start the team helping me walked me through and taught me everything...

Although I got off to a rocky start the team helping me walked me through and taught me everything thing I needed to know. They are always on hand when I have a question as well. The software is completely comprehensive and easy to adjust to fit my specific needs. I feel like we are growing and profiting from the use of this product

Pros

It is So very comprehensive it was also adjustable to fit my company

Cons

It took me a while to learn but it was worth it

Showing 5 reviews of 134 Read all reviews

ServSuite FAQs

Below are some frequently asked questions for ServSuite.

ServSuite offers the following pricing plans:

  • Starting from: US$55,00
  • Pricing model: Free
  • Free Trial: Available

Contact ServicePro for pricing information or a quote.

We do not have any information about ServSuite features

ServSuite has the following typical customers:

Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

ServSuite supports the following languages:

English

ServSuite supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

We do not have any information about what integrations ServSuite has

ServSuite offers the following support options:

Email/Help Desk, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

Related categories

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