Mitrefinch is a complete workforce management solution for medium-to-large organizations (100+ employees) across the world. Mitrefinch integrates employee personal information, probation, training and records in one location and includes modules for time and attendance tracking, employee scheduling, absence & leave management and mobile workforce management. The software is suitable for use by companies across a range of workforce-oriented industries including finance, retail, hospitality, construction, government, healthcare, manufacturing, and more.
Subject to authorization, employees can update their personal information, certifications, etc. themselves, without having to go through HR. This not only saves times and effort for HR staff but empowers employees. From the same portal, employees can view their leave balances and submit time-off requests
Mitrefinch's Time Allocation System (TAS) helps HR teams to accurately track jobs and manage performance, compare tasks and costs, labor plan, and control overtime. The Project Analysis Module - one of several integrated apps - tracks projects by cost and displays over-budget items by highlighting them red on a graph.
Mitrefinch's Employee Scheduling module enables the creation of complex schedules which take into account availability, pay rate, and predefined skills. The module automates scheduling tasks and facilitates communication with employees about shift requests and availability.
Mitrefinch Absence Management provides complete visibility of employee absences, tracks who is away when they shouldn't be, identifies trends and recurring absences, and prompts the appropriate action. This module can also be used to track PTO (paid time off), automate leave and determine employee FMLA eligibility.
I love the ease of using this product. It is so intuitive but I especially love the great customer support I get when I cannot figure something out. I normally send an email and within an hour or so I get a response or call from their team. On almost every occasion, I've received support from Larry Walsh from the Mitrefinch team. He has always been readily available to assist and is always a pleasure to talk to over the phone! 5 STARS!
I wish there was additional functionality in the custom reports as we've had trouble at times pulling the information we need. We have always found a work around but it would be nice if reports had additional capabilities or options. For example, when I am looking to pull the remaining balance of vacation for a specific time range. This could not be done. The work around was having to pull it on the specific date. However if we were looking for a specific range from the past this could not be done.
Hamilton Police Service was looking for a product that encompassed Manager and Employee web self-service for scheduling and tracking attendance. The product also had to interact with our payroll (Oracle/PeopleSoft) and other necessary applications.
Mitrefinch was chosen for its features and price point.
This product was able to handle over 100 shift schedule rotations to accommodate our departments.
Support has greatly improved in the last year as extra staff was added to the Canadian market. They have always been there in a timely fashion for the few urgent issues we have faced.
The software runs in a standard Microsoft environment. No special software was required. All clients use Internet Explorer browser to access the application.
Documentation of the software is too many releases behind.
The report writer is very capable but lacks features expected in today's reporting tools. However, it has never crashed and is very reliable.
Windows are easy to navigate through.
Able to configure the system to suit individual needs.
We have many variables and for the most part, the software is able to accommodate the variety.
Software has some limitations on how it performs. Must be configured properly from the beginning.
System was set up by MitreFinch staff no longer with the company. Recently hired staff find the original set up inefficient.
I could not submit this survey without having to type in more information despite clicking on No, thanks, I'm done. Kept circling back.
This software is very user friendly, easy to administrate and eases admin with keeping track of and calculating vacation days, sick days, etc.
Mitrefinch overall has awesome support and friendly IT staff. I personally worked with Larry Walsh on the last issue and he was very friendly, personable and knowledgeable about the software.
The only thing that bothers me is time changes and terminals not always keeping proper time. Sometimes the terminals are 2 to 3 minutes fast.
Product is easy to use and fully intergrates with all modules. We have the data base open all day as it is quick easy access to employees personal details.
Easy to use and easy to fix if errors are made. Reporting is good if after CSV files and data easy to update and find. Use of template section is really good as well. Support are always quick and helpful. Being ablet to custom's fields etc is fantastic.
Could still be developed further and if the graphs was developed further would be really good. Looking forward to the Dashboard version of the HR Database to come out as this will be better viewing. Sometimes the links between fields in TMS and HR do not work and have to double enter data.
Contact Mitrefinch for pricing information or a quote.
Below are some frequently asked questions for Mitrefinch.
Mitrefinch offers the following pricing plans:
Pricing model: One Time License, Subscription
Free Trial: Not Available
Contact Mitrefinch for pricing information or a quote.
Mitrefinch offers the following features:
Mitrefinch has the following typical customers:
Large Enterprises, Mid Size Business, Public Administrations
Mitrefinch supports the following languages:
English, French, German, Spanish
Mitrefinch has the following pricing plans:
One Time License, Subscription
Mitrefinch supports the following devices:
We do not have any information about what integrations Mitrefinch has
Mitrefinch offers the following support options:
FAQs, Online Support, Phone Support