Mitrefinch

Mitrefinch

Attendance technology for a more efficient workforce.

4.1/5 (35 reviews)

Mitrefinch Overview

Mitrefinch is a complete workforce management solution for medium-to-large organizations (100+ employees) across the world. Mitrefinch integrates employee personal information, probation, training and records in one location and includes modules for time and attendance tracking, employee scheduling, absence & leave management and mobile workforce management. The software is suitable for use by companies across a range of workforce-oriented industries including finance, retail, hospitality, construction, government, healthcare, manufacturing, and more.

Subject to authorization, employees can update their personal information, certifications, etc. themselves, without having to go through HR. This not only saves times and effort for HR staff but empowers employees. From the same portal, employees can view their leave balances and submit time-off requests

Mitrefinch's Time Allocation System (TAS) helps HR teams to accurately track jobs and manage performance, compare tasks and costs, labor plan, and control overtime. The Project Analysis Module - one of several integrated apps - tracks projects by cost and displays over-budget items by highlighting them red on a graph.

Mitrefinch's Employee Scheduling module enables the creation of complex schedules which take into account availability, pay rate, and predefined skills. The module automates scheduling tasks and facilitates communication with employees about shift requests and availability.

Mitrefinch Absence Management provides complete visibility of employee absences, tracks who is away when they shouldn't be, identifies trends and recurring absences, and prompts the appropriate action. This module can also be used to track PTO (paid time off), automate leave and determine employee FMLA eligibility.

Pricing

Starting from
N/A
Pricing options
Free Trial
One Time License
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Asia, Australia, Canada, Europe, Germany and 3 others, Mexico, United Kingdom, United States

Supported Languages

English, French, German, Spanish

Mitrefinch Reviews

Overall rating
4.1/5
89% positive reviews
16
Excellent
15
Very good
1
Average
2
Poor
1
Terrible

ALWAYS great customer support!

Used Daily for 1+ year
Reviewed on 6/21/2017
Review Source: SoftwareAdvice

Pros

I love the ease of using this product. It is so intuitive but I especially love the great customer support I get when I cannot figure something out. I normally send an email and within an hour or so I get a response or call from their team. On almost every occasion, I've received support from Larry Walsh from the Mitrefinch team. He has always been readily available to assist and is always a pleasure to talk to over the phone! 5 STARS!

Cons

I wish there was additional functionality in the custom reports as we've had trouble at times pulling the information we need. We have always found a work around but it would be nice if reports had additional capabilities or options. For example, when I am looking to pull the remaining balance of vacation for a specific time range. This could not be done. The work around was having to pull it on the specific date. However if we were looking for a specific range from the past this could not be done.

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend

9.0/10

Hamilton Police, Ontario, Canada: Experience with Mitrefinch TMS

Reviewed on 7/14/2016
Review Source: SoftwareAdvice

Pros

Hamilton Police Service was looking for a product that encompassed Manager and Employee web self-service for scheduling and tracking attendance. The product also had to interact with our payroll (Oracle/PeopleSoft) and other necessary applications.

Mitrefinch was chosen for its features and price point.

This product was able to handle over 100 shift schedule rotations to accommodate our departments.

Support has greatly improved in the last year as extra staff was added to the Canadian market. They have always been there in a timely fashion for the few urgent issues we have faced.

The software runs in a standard Microsoft environment. No special software was required. All clients use Internet Explorer browser to access the application.

Cons

Documentation of the software is too many releases behind.

The report writer is very capable but lacks features expected in today's reporting tools. However, it has never crashed and is very reliable.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10

A title is not required for a survey.

Reviewed on 5/12/2016
Review Source: SoftwareAdvice

Pros

Windows are easy to navigate through.
Able to configure the system to suit individual needs.
We have many variables and for the most part, the software is able to accommodate the variety.

Cons

Software has some limitations on how it performs. Must be configured properly from the beginning.

System was set up by MitreFinch staff no longer with the company. Recently hired staff find the original set up inefficient.

I could not submit this survey without having to type in more information despite clicking on No, thanks, I'm done. Kept circling back.

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend

7.0/10

Support experience

Reviewed on 5/25/2016
Review Source: SoftwareAdvice

Pros

This software is very user friendly, easy to administrate and eases admin with keeping track of and calculating vacation days, sick days, etc.

Mitrefinch overall has awesome support and friendly IT staff. I personally worked with Larry Walsh on the last issue and he was very friendly, personable and knowledgeable about the software.

Cons

The only thing that bothers me is time changes and terminals not always keeping proper time. Sometimes the terminals are 2 to 3 minutes fast.

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend

9.0/10

Happy Customer

Used Daily for 1-5 months
Reviewed on 12/5/2016
Review Source: SoftwareAdvice

Product is easy to use and fully intergrates with all modules. We have the data base open all day as it is quick easy access to employees personal details.

Pros

Easy to use and easy to fix if errors are made. Reporting is good if after CSV files and data easy to update and find. Use of template section is really good as well. Support are always quick and helpful. Being ablet to custom's fields etc is fantastic.

Cons

Could still be developed further and if the graphs was developed further would be really good. Looking forward to the Dashboard version of the HR Database to come out as this will be better viewing. Sometimes the links between fields in TMS and HR do not work and have to double enter data.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

7.0/10

Mitrefinch Pricing

Starting from
N/A
Pricing options
Free Trial
One Time License
Subscription
Value for money

Contact Mitrefinch for pricing information or a quote.

Mitrefinch Features

  • Automatic Notifications
  • Automatic Reminders
  • Compliance Management
  • Employee Portal
  • Employee Self Service
  • Time & Attendance Tracking
  • Time Off Requests

  • API
  • Activity Dashboard
  • Activity Tracking
  • Applicant Tracking
  • Customizable Branding
  • Customizable Reporting
  • Data Import/Export
  • Employee Management
  • Employee Onboarding
  • Real Time Reporting
  • Recruiting Management
  • Reporting & Statistics
  • Third Party Integration

Additional information for Mitrefinch

Key features of Mitrefinch

  • Absence management
  • Automated scheduling
  • Biometrics
  • Certification tracking
  • Cost tracking
  • Employee portal
  • Employee self service
  • Employee time clock
  • Overtime calculation
  • Overtime tracking
  • Payroll integration
  • Payroll management
  • Performance appraisal
  • Project time tracking
  • Role-based permissions
  • Skills tracking
  • User access controls
  • Vacation / leave tracking

Benefits

  • Mitrefinch allows employees to update and control their personal information (address, emergency contact, certifications, etc.) themselves, without having to go through HR.

  • Powerful reporting helps HR managers to analyze performance, understand impact and forward-plan to meet business objectives.

  • Biometric time and attendance tracking guarantees the capture of correct employee attendance information and eliminates the possibility of buddy clocking.

  • Mitrefinch ensures workplace health and safety compliance by keeping a real-time record of who is on site.

  • With Mitrefinch's Time Allocation System (TAS), projects, tasks and budgets can be tracked and compared across multiple cost centres.

  • Mitrefinch's employee scheduling module considers availability, pay rates, and predefined skills to create optimal, budget-friendly staff schedules.

  • Mitrefinch's absence management module tracks employee absence and identifies trends and recurring absences so that the necessary action can be taken.

  • Mitrefinch FAQs

    Below are some frequently asked questions for Mitrefinch.

    Q. What type of pricing plans does Mitrefinch offer?

    Mitrefinch offers the following pricing plans:

    Pricing model: One Time License, Subscription

    Free Trial: Not Available

    Contact Mitrefinch for pricing information or a quote.

    Q. What are the main features of Mitrefinch?

    Mitrefinch offers the following features:

    • Absence management
    • Automated scheduling
    • Biometrics
    • Certification tracking
    • Cost tracking
    • Employee portal
    • Employee self service
    • Employee time clock
    • Overtime calculation
    • Overtime tracking
    • Payroll integration
    • Payroll management
    • Performance appraisal
    • Project time tracking
    • Role-based permissions
    • Skills tracking
    • User access controls
    • Vacation / leave tracking

    Q. Who are the typical users of Mitrefinch?

    Mitrefinch has the following typical customers:

    Large Enterprises, Mid Size Business, Public Administrations

    Q. What languages does Mitrefinch support?

    Mitrefinch supports the following languages:

    English, French, German, Spanish

    Q. What type of pricing plans does Mitrefinch offer?

    Mitrefinch has the following pricing plans:

    One Time License, Subscription

    Q. Does Mitrefinch support mobile devices?

    Mitrefinch supports the following devices:

    iPhone

    Q. What other apps does Mitrefinch integrate with?

    We do not have any information about what integrations Mitrefinch has

    Q. What level of support does Mitrefinch offer?

    Mitrefinch offers the following support options:

    FAQs, Online Support, Phone Support