Kaseya BMS

Kaseya BMS

Business management solution for IT departments & MSPs

4/5 (17 reviews)

Kaseya BMS Overview

Kaseya BMS is a next-generation Professional Services Automation platform built to empower IT Departments and MSPs with the key tools needed to succeed in the modern IT management world.

BMS provides users with an easy to use interface, that enables users to get up to speed quicker and be more productive in the long run - all while still offering the depth and customization required to meet the various business objectives of different teams.

Kaseya BMS is equipped with everything you need, at an affordable price that is a fraction of the competition. BMS comes ready to help you succeed with best in class solutions for Project Management, CRM, Time Tracking & Billing, Inventory, Finance & Billing, CRM, and Service Desk.

Pricing

Starting from
$35/month
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Australia, Canada, Europe, Germany, India, United Kingdom, United States

Supported Languages

English

Kaseya BMS Reviews

Overall rating
4/5
82% positive reviews
4
Excellent
10
Very good
2
Average
1
Poor
0
Terrible
Bianca G.

Good managemante program

Used Daily for 2+ years
Reviewed on 2018/02/15
Review Source: SoftwareAdvice

This is a good program, there are modules for everything, so you could run or company on this software only. It does not integrate with every accounting software but i do believe it work with Quickbooks.

Pros

easy to use, web based, easy deployment with support, some accounting software integration are available, not expensive.

Cons

creating custom reports and workflows can be confusing. The ticketing system works well, there are some negative point to it as to automatically updating customers, you have to remember to apply templates to tickets in order for them to be updated.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

7.0/10
Kelly W.

Kaseya BMS- Starter PSA

Used Daily for 2+ years
Reviewed on 2019/05/17
Review Source: Capterra

Good, for smaller 1-5 man operations it is recommended as it is simpler to configure and thus being less time consuming overall.

Pros

It is quite simple in comparison to some major players such as Autotask and Connectwise.

Cons

It does make some attempts to offer deeper functionality such as project management, but the features are too shallow to really allow for mutil-team, multi-project management. This goes for other modules.

I do like the fact that these are organic features and not added on haphazardly.

Rating breakdown

Value for Money
Ease of Use

Likelihood to recommend

6.0/10

A great client tool software

Used Daily for 2+ years
Reviewed on 2019/05/16
Review Source: Capterra

Pros

Kaseya is a great tool not only to manage machines, but to also maintain them. Installing an agent is a breeze, and running scripts is easy to learn. Patch machines, remote to them, push software and set security protocol all through one system

Cons

Scripting maybebturn off some people but their are great tutorials and a support team to assist you in tweaking your needs.

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend

8.0/10
Bianca G.

Positive learning curve

Used Daily for 2+ years
Reviewed on 2017/06/21
Review Source: Capterra

We use it for managing our customers, so it is easy to gain remote access, set customer in the system and manage our internal users

Pros

We use the VSA and BMS, hosted version of Kaseya, and the ability to access it anywhere is great, it's easy to gain remote access and set control.

Cons

some configuration can be cumbersome, the navigation tabs are not always easy to navigate or figure out what is meant to be where within the page.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

7.0/10
David M.

Incorporating Kaseya BMS for our business has increased the managebility of our clients.

Used Daily for 1+ year
Reviewed on 2018/02/08
Review Source: Capterra

The primary benefits of Kseya BMS is the ability to organize our clients, track changes in the ticketing system as well as simplify our billing through one tool.

Pros

What one of the best parts of Kaseya BMS is that is ti web based. No specific, Operating System or browser needed. This allows our technical team to work in this system anywhere anytime.

Cons

The most significant drawback seems to be the reporting and granular configuration of options. It is difficult to find a 'multi-tenant RMM tool withj this much power and every feature.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10
User Recommendation
7.8/10
Based on 17 reviews
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Kaseya BMS Pricing

Starting from
$35/month
Pricing options
Free Trial
Subscription
Value for money

Pricing is based on a per user basis and starts at $35/user/month.

Value for Money
4.1/5
Based on 17 reviews
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Kaseya BMS Features

  • Project Management
  • Project Planning
  • Project Time Tracking
  • Project Tracking
  • Projections

  • API
  • Activity Dashboard
  • Activity Tracking
  • Automatic Notifications
  • Collaboration Tools
  • Collaborative Workspace
  • Commenting
  • Drag & Drop Interface
  • Gantt Charts
  • Prioritizing
  • Progress Tracking
  • Task Management
  • Task Tracking
  • Third Party Integration
  • Timesheets
Features
3.6/5
Based on 17 reviews
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Additional information for Kaseya BMS

Key features of Kaseya BMS

  • Billing & invoicing
  • Business analysis
  • CRM
  • Contact history
  • Customer database
  • Customizable fields
  • Customizable reporting
  • Expense tracking
  • Finance & Billing
  • Finance & billing
  • Financial management
  • Inventory Management
  • Inventory tracking
  • Project management & planning
  • Project templates
  • Project time tracking
  • Project tracking
  • Service Desk
  • Time & expense tracking

Benefits

  • Staff projects and get real-time project status reports, while improving forecasting through comprehensive project management with Kaseya BMS Project Management.

  • Get accurate, real-time data on time and expenses by company, project and employee – no more estimating needed with Kaseya BMS.

  • Automatically create invoices from time entry and expense reports, and integrate these with accounting software like QuickBooks®.

  • Track inventory, procurement or vendor issues in real-time to stay on top of any issues that come up, and make better plans in the future.

  • Maximize customer relationships and prospects by keeping track of current accounts, new revenue possibilities, and all past communications in one, simple-to-use system.

  • Spend less time tracking tickets and more time making clients happy with Kaseya BMS's complete help desk and ticketing solution.

  • Kaseya BMS FAQs

    Below are some frequently asked questions for Kaseya BMS.

    Q. What type of pricing plans does Kaseya BMS offer?

    Kaseya BMS offers the following pricing plans:

    Starting from: $35/month

    Pricing model: Subscription

    Free Trial: Available

    Pricing is based on a per user basis and starts at $35/user/month.

    Q. What are the main features of Kaseya BMS?

    Kaseya BMS offers the following features:

    • Billing & invoicing
    • Business analysis
    • CRM
    • Contact history
    • Customer database
    • Customizable fields
    • Customizable reporting
    • Expense tracking
    • Finance & Billing
    • Finance & billing
    • Financial management
    • Inventory Management
    • Inventory tracking
    • Project management & planning
    • Project templates
    • Project time tracking
    • Project tracking
    • Service Desk
    • Time & expense tracking

    Q. Who are the typical users of Kaseya BMS?

    Kaseya BMS has the following typical customers:

    Mid Size Business, Non Profit, Public Administrations, Small Business

    Q. What languages does Kaseya BMS support?

    Kaseya BMS supports the following languages:

    English

    Q. What type of pricing plans does Kaseya BMS offer?

    Kaseya BMS has the following pricing plans:

    Subscription

    Q. Does Kaseya BMS support mobile devices?

    We do not have any information about what devices Kaseya BMS supports

    Q. What other apps does Kaseya BMS integrate with?

    Kaseya BMS integrates with the following applications:

    IT Glue, QuickBooks, QuoteWerks, Quoter, xMatters

    Q. What level of support does Kaseya BMS offer?

    Kaseya BMS offers the following support options:

    FAQs, Forum, Phone Support