Kaseya BMS

Business management solution for IT departments & MSPs

4 /5 (20 reviews) Write a Review!

Kaseya BMS Overview

What is Kaseya BMS?

Kaseya BMS is a next-generation Professional Services Automation platform built to empower IT Departments and MSPs with the key tools needed to succeed in the modern IT management world.

BMS provides users with an easy to use interface, that enables users to get up to speed quicker and be more productive in the long run - all while still offering the depth and customization required to meet the various business objectives of different teams.

Kaseya BMS is equipped with everything you need, at an affordable price that is a fraction of the competition. BMS comes ready to help you succeed with best in class solutions for Project Management, CRM, Time Tracking & Billing, Inventory, Finance & Billing, CRM, and Service Desk.

Kaseya BMS Overview

Pricing

Starting from
US$35,00/month

Pricing options

Free Trial
Subscription
Value for money

Pricing is based on a per user basis and starts at $35/user/month.


Kaseya BMS Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom, Australia, India, Germany
Supported Languages
English

Media

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Kaseya BMS Reviews

Kaseya BMS Reviews

Overall rating
4
/
5
Excellent
5

Very good
12

Average
2

Poor
1

Terrible
0

Value for Money
4,1
Features
3,7
Ease of Use
4
Customer Support
3,8
85% recommended this app
Verified Reviewer

A great client tool software


Lynn S.

Org Management

Overall business management has improved customer service with automated workflows. Better employee time management and tracking.


Rick R.

Great Integrations

We continue to invest in Kaseya's stack and BMS was a pivotal piece in this. The integrations are powerful and will hopefully provide a strong value case in time savings as we move down the road using it.


Verified Reviewer

BMS is a serviceable CRM at a good price, but leaves a few things to be desired.

We saved some money over our previous CRM.


Kelly W.

Kaseya BMS- Starter PSA

Good, for smaller 1-5 man operations it is recommended as it is simpler to configure and thus being less time consuming overall.


Verified Reviewer
Industry: Computer Software
Company size: 51-200 Employees

A great client tool software

Used Daily for 2+ years
Reviewed on 2019/05/16
Review Source: Capterra

Pros

Kaseya is a great tool not only to manage machines, but to also maintain them. Installing an agent is a breeze, and running scripts is easy to learn. Patch machines, remote to them, push software and set security protocol all through one system

Cons

Scripting maybebturn off some people but their are great tutorials and a support team to assist you in tweaking your needs.

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

Lynn S.
Industry: Information Technology & Services
Company size: 2-10 Employees

Org Management

Used Daily for 6-12 months
Reviewed on 2020/03/12
Review Source: Capterra

Overall business management has improved customer service with automated workflows. Better employee time management and tracking.

Pros

I have found that BMS works better then SolarWinds AutoTask. A lot less pop-ups, cleaner interface, and less micro-managing of the solution.

Cons

I would like more seamless support. It is a problem with Kaseya that I have to call a specialist on each product, and when you are integrated with their ITGlue, AuthAnvil, and their VSA product knowlageable and timely help is hard to find. It can days for a resolution.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 7.0/10

Rick R.
Industry: Information Technology & Services
Company size: 11-50 Employees

Great Integrations

Used Daily for 1-5 months
Reviewed on 2020/09/29
Review Source: Capterra

We continue to invest in Kaseya's stack and BMS was a pivotal piece in this. The integrations are powerful and will hopefully provide a strong value case in time savings as we move down the road using it.

Pros

The software is part of an overall suite that integrate very well together. Between it, VSA and IT Glue you get down to s single pane of glass concept. Having information available from all three inside BMS is powerful and saves time. They have been developing more features and integrations on a fast cadence and we look forward to some of the new ones they roll out.

Cons

Converting from Autotask to BMS was a little bit of a challenge. We have a lot of integrations and it made the project management of our implementation difficult. We worked with the Kaseya team and got through it but the time to do so was about 2-3 times a normal roll out. Block hour contracts are really bad in BMS versus Autotask. Hopefully they will improve in the not to distant future.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Verified Reviewer
Company size: 11-50 Employees

BMS is a serviceable CRM at a good price, but leaves a few things to be desired.

Used Daily for 1+ year
Reviewed on 2018/05/07
Review Source: Capterra

We saved some money over our previous CRM.

Pros

In a word: value. BMS is very reasonable priced CRM with some great features. It's easy to use, cloud based, and generates tickets directly from Kaseya's PSA.

Cons

We transferred from a more established CRM to Kaseya. Given the cost and the fact that we already utilized Kaseya's VSA it seemed like a natural move. That said, we've experience a few issues. The client portal isn't as polished as we'd like. Inventory tracking is bad to the point of non-functional, and lacks the ability to even transfer between locations. Feature request are not quickly addressed. The cloud service lags or drops more than we'd like. Asset management is not great. Integrations are starting to catch up , but they've been slow in coming. Even the way items are listed on tickets is cumbersome.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 6.0/10

Kelly W.
Industry: Information Technology & Services
Company size: 2-10 Employees

Kaseya BMS- Starter PSA

Used Daily for 2+ years
Reviewed on 2019/05/17
Review Source: Capterra

Good, for smaller 1-5 man operations it is recommended as it is simpler to configure and thus being less time consuming overall.

Pros

It is quite simple in comparison to some major players such as Autotask and Connectwise.

Cons

It does make some attempts to offer deeper functionality such as project management, but the features are too shallow to really allow for mutil-team, multi-project management. This goes for other modules.

I do like the fact that these are organic features and not added on haphazardly.

Rating breakdown

Value for Money
Ease of Use

Likelihood to recommend: 6.0/10

User recommendation
7,8/10
Based on 20 user ratings
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Kaseya BMS Pricing

Kaseya BMS Pricing

Starting from
US$35,00/month
Free Trial
Subscription
Value for money

Pricing is based on a per user basis and starts at $35/user/month.

Pricing is based on a per user basis and starts at $35/user/month.

Value for Money
4,1/5
Based on 20 user ratings
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Kaseya BMS Features

Kaseya BMS Features

API
Activity Dashboard
Activity Tracking
Automatic Notifications
Collaboration Tools
Drag & Drop Interface
Gantt Charts
Multiple Projects
Prioritizing
Progress Tracking
Project Management
Project Planning
Project Time Tracking
Project Tracking
Projections
Reporting & Statistics
Task Management
Task Planning
Task Tracking
Third Party Integration
Features
3,7/5
Based on 20 user ratings
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Categories

Additional information for Kaseya BMS

Additional information for Kaseya BMS

Key features of Kaseya BMS

  • Billing & invoicing
  • Business analysis
  • CRM
  • Contact history
  • Customer database
  • Customizable fields
  • Customizable reporting
  • Expense tracking
  • Finance & Billing
  • Financial management
  • Inventory Management
  • Inventory tracking
  • Project management & planning
  • Project templates
  • Project time tracking
  • Project tracking
  • Service Desk
  • Time & expense tracking

Benefits

  • Staff projects and get real-time project status reports, while improving forecasting through comprehensive project management with Kaseya BMS Project Management.

  • Get accurate, real-time data on time and expenses by company, project and employee – no more estimating needed with Kaseya BMS.

  • Automatically create invoices from time entry and expense reports, and integrate these with accounting software like QuickBooks®.

  • Track inventory, procurement or vendor issues in real-time to stay on top of any issues that come up, and make better plans in the future.

  • Maximize customer relationships and prospects by keeping track of current accounts, new revenue possibilities, and all past communications in one, simple-to-use system.

  • Spend less time tracking tickets and more time making clients happy with Kaseya BMS's complete help desk and ticketing solution.

  • Kaseya BMS FAQs

    Kaseya BMS FAQs

    Below are some frequently asked questions for Kaseya BMS.

    Q. What type of pricing plans does Kaseya BMS offer?

    Kaseya BMS offers the following pricing plans:

    Starting from: US$35,00/month

    Pricing model: Subscription

    Free Trial: Available

    Pricing is based on a per user basis and starts at $35/user/month.

    Q. What are the main features of Kaseya BMS?

    Kaseya BMS offers the following features:

    • Billing & invoicing
    • Business analysis
    • CRM
    • Contact history
    • Customer database
    • Customizable fields
    • Customizable reporting
    • Expense tracking
    • Finance & Billing
    • Financial management
    • Inventory Management
    • Inventory tracking
    • Project management & planning
    • Project templates
    • Project time tracking
    • Project tracking
    • Service Desk
    • Time & expense tracking

    Q. Who are the typical users of Kaseya BMS?

    Kaseya BMS has the following typical customers:

    Small Business, Public Administrations, Non Profit, Mid Size Business

    Q. What languages does Kaseya BMS support?

    Kaseya BMS supports the following languages:

    English

    Q. What type of pricing plans does Kaseya BMS offer?

    Kaseya BMS has the following pricing plans:

    Subscription

    Q. Does Kaseya BMS support mobile devices?

    We do not have any information about what devices Kaseya BMS supports

    Q. What other apps does Kaseya BMS integrate with?

    Kaseya BMS integrates with the following applications:

    HaloITSM, IT Glue, QuickBooks Online Advanced, QuoteWerks, Quoter, Warranty Master, xMatters

    Q. What level of support does Kaseya BMS offer?

    Kaseya BMS offers the following support options:

    FAQs, Forum, Phone Support