About Plum Voice Hosted IVR
Plum Voice is a hosted communications platform as a service used by medium to large-sized enterprises for automating customer interactions and business processes.
Plum Voice powers interactive voice response (IVR), call routing, messaging and voice communications, providing organizations the tools needed to develop, measure and improve voice applications and caller experiences. Simplify the development and deployment of mission-critical voice and messaging applications.
The Plum DEV platform enables developers to build voice applications such as customer self-service, or communications-enabled business processes. Plum Fuse provides a visual call-flow editor that allows users to create, modify, or manage the entire lifecycle without any coding knowledge. Plum Insight enables users to create omni-channel surveys for deployment over the phone via IVR, the web or SMS/MMS messaging.
VoiceTrends is an analytics toolkit that provides usage and performance analytics for monitoring and optimizing voice applications. The solution is constructed out of purpose-built telephony infrastructure for stability and reliability, and reinforced with leading security and compliance protocols (HIPAA, PCI-DSS, SOC2).
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Key benefits of Plum Voice Hosted IVR
Plum DEV lets you build customer applications using VoiceXML providing developers with granular control over every aspect of an application, including speech recognition, voice biometrics, and APIs.
Plum Fuse provides a visual, drag-and-drop interface for creating call flows with lifecycle management features that simplify collaboration.
Once applications are up and running both development platform integrate with Plum's VoiceTrends analytics toolkit to visualize information, track trends, and identify areas for improvement.
Plum provides two different ways to bring voice applications to life and streamline the infrastructure, Plum DEV and Plum Fuse.
Plum’s Fuse and DEV communications platforms offer messaging features that enable companies to reach customers via outbound IVR, SMS, or MMS.
Devices
Business size
Markets
Supported Languages
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- Subscription
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Features
Total features of Plum Voice Hosted IVR: 24
- A/B Testing
- API
- Agile Software Development
- Biometrics
- Call Center Management
- Call Monitoring
- Call Recording
- Call Routing
- Call Scripting
- Call Tracking
- Caller ID
- Communication Management
- Compliance Management
- Computer Telephony Integration
- Data Mapping
- Drag & Drop Interface
- HIPAA Compliance
- IVR / Voice Recognition
- Lifecycle Management
- Real Time Data
- Role-Based Permissions
- Secure Data Storage
- Status Tracking
- Text to Speech
Alternatives
VoIP.ms
RingOver
wolkvox
NUACOM
Reviews
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Write a Review!- Industry: Information Technology & Services
- Company size: 1 001-5 000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Easy to Use + Responsive Staff
Reviewed on 2021/02/10
Payment processing, and routing calls away from Customer Service reps to save time and money
Payment processing, and routing calls away from Customer Service reps to save time and money
Pros
Plum Dev is easy enough to set up new instances. There is a little bit of legwork in setting up scripts but once you have it all it's not difficult at all to configure.
Cons
Translating the API URLs specific to Plum Instances is a bit of a challenge. However if you sort your clients into buckets you will notice there are options to re-use the URL and swap out an ID for a merchant.
- Industry: Computer Software
- Company size: 51-200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Excellent Product & Customer Service
Reviewed on 2020/10/13
We've been using Plum for a couple of years, and overall have
We've been using Plum for a couple of years, and overall have
Pros
Very flexible, you can make changes in the portal with relative ease, and the changes are made instantly.
Cons
It would be nice if there was more searching inside of the portal to locate a DID with some different parameters.
- Industry: Utilities
- Company size: 11-50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Fuse+ Review
Reviewed on 2021/01/14
We wanted to fully control our IVR process and PLUM FUSE+ has allowed us to do that.
Their account...
We wanted to fully control our IVR process and PLUM FUSE+ has allowed us to do that.
Their account management team has also been really good. I have been highly impressed with their level of involvement. Often with vendors, this involvement drops after the on-boarding process but this has not been the case for us, which is refreshing.
Pros
We selected the Fuse+ product for its ease of use as well as reliability. The setup is very intuitive and can be customized to your business’s needs. We like that you can create your own testing environments and deploy immediately. The right tools really do make a difference.
Cons
The reporting was a little clunky for us at first but we have a great account manager who continues to engage with us to ensure we are on track.
- Industry: Government Administration
- Company size: 2-10 Employees
- Used Other for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Essential for our annual survey
Reviewed on 2020/07/27
Overall, we've been happy with Plum Voice.
Overall, we've been happy with Plum Voice.
Pros
Our ability to annually configure a large, complex survey using the Plum Voice interface has been very helpful over the last seven years. And, customer service has been excellent.
Cons
I've run into a few limitations when trying to edit the content of our survey.
- Industry: Financial Services
- Company size: 51-200 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Fuse+
Reviewed on 2019/06/18
Overall, extremely pleased with Fuse+. Along with being easy to use, it allows for a lot of...
Overall, extremely pleased with Fuse+. Along with being easy to use, it allows for a lot of flexibility, allowing for additional Javascript or VoiceXML if the standard data gathering/processing modules cannot accomplish a client's customized request. This has been a crucial factor for several of our implementations.
Pros
Fuse+ is incredibly simply to use and enables anyone to create, test and release a new IVR within a few days, if not sooner.
Case in point: Within a few weeks of using Fuse+, we received an order of 17 unique IVR applications from a single client, to be released asap. With the easy to follow flow-chart interface and audio manager, the toll-free provisioning feature, the easy-to-use deployment table and especially the cloning feature, we were able to release all 17 IVRs a month later. Our previous deployment timeframe would have been 4-6 weeks per IVR, so Fuse+ saved us at least a year in development time.
Cons
For a 'nice to have' feature, I would like to see an option to export data from the reporting section, and eventually an option to schedule a daily report that can be automatically emailed. (I know there is exportable data from VoiceTrends but that is almost too granular)
Prior to the latest release, I would've said the main landing page where all IVR applications are listed. In the past, the page was difficult to navigate; however, new filters have now been added that make it easier to find recently edited apps or apps that only I have created. Excellent enhancement!
Plum Voice Hosted IVR FAQs
Below are some frequently asked questions for Plum Voice Hosted IVR.Q. What type of pricing plans does Plum Voice Hosted IVR offer?
Plum Voice Hosted IVR offers the following pricing plans:
- Pricing model: Subscription
- Free Trial: Available
Contact The Plum Group for detailed pricing.
Q. What are the main features of Plum Voice Hosted IVR?
Plum Voice Hosted IVR offers the following features:
- A/B test scripts
- API integration
- Automate communications
- Automatic speech recognition
- CRM, ERP, VoC integration
- Call Analytics
- Call recording
- Computer telephony
- Customization
- Customized call routing
- Database access
- Delegation
- International coverage
- Life cycle management
- Multiple IVR scripts
- Omni-channel surveys
- PCI-DSS Level 1 and HIPAA compliant
- Performance tracking
- Phone key input
- Rapid application development
- Real time data
- Roles-based permission controls
- Secure data collection
- Supports caller ID
- Text-to-speech
- Visual IVR design mapping tool
- Voice biometrics
- Voice customization
Q. Who are the typical users of Plum Voice Hosted IVR?
Plum Voice Hosted IVR has the following typical customers:
Large Enterprises, Mid Size Business
Q. What languages does Plum Voice Hosted IVR support?
Plum Voice Hosted IVR supports the following languages:
English
Q. Does Plum Voice Hosted IVR support mobile devices?
We do not have any information about what devices Plum Voice Hosted IVR supports
Q. What other apps does Plum Voice Hosted IVR integrate with?
We do not have any information about what integrations Plum Voice Hosted IVR has
Q. What level of support does Plum Voice Hosted IVR offer?
Plum Voice Hosted IVR offers the following support options:
Phone Support, Online Support, Online Support
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