Plum Voice Hosted IVR

Automated phone calls and contact center processes

About Plum Voice Hosted IVR

Plum Voice is a hosted communications platform as a service used by medium to large-sized enterprises for automating customer interactions and business processes.

Plum Voice powers interactive voice response (IVR), call routing, messaging and voice communications, providing organizations the tools needed to develop, measure and improve voice applications and caller experiences. Simplify the development and deployment of mission-critical voice and messaging applications.

The Plum DEV platform enables developers to build voice applications such as customer self-service, or communications-enabled business processes. Plum Fuse provides a visual call-flow editor that allows users to create, modify, or manage the entire lifecycle without any coding knowledge. Plum Insight enables users to create omni-channel surveys for deployment over the phone via IVR, the web or SMS/MMS messaging.

VoiceTrends is an analytics toolkit that provides usage and performance analytics for monitoring and optimizing voice applications. The solution is constructed out of purpose-built telephony infrastructure for stability and reliability, and reinforced with leading security and compliance protocols (HIPAA, PCI-DSS, SOC2).

Pricing starting from:

N/A

  • Free Trial
  • Subscription

Key benefits of Plum Voice Hosted IVR

Plum DEV lets you build customer applications using VoiceXML providing developers with granular control over every aspect of an application, including speech recognition, voice biometrics, and APIs.

Plum Fuse provides a visual, drag-and-drop interface for creating call flows with lifecycle management features that simplify collaboration.

Once applications are up and running both development platform integrate with Plum's VoiceTrends analytics toolkit to visualize information, track trends, and identify areas for improvement.

Plum provides two different ways to bring voice applications to life and streamline the infrastructure, Plum DEV and Plum Fuse.

Plum’s Fuse and DEV communications platforms offer messaging features that enable companies to reach customers via outbound IVR, SMS, or MMS.

Devices

Business size

S M L

Markets

United States, United Kingdom

Supported Languages

English

Pricing starting from:

N/A

  • Free Trial
  • Subscription

Images

Plum Fuse's visual call-flow editor manages communications without the need to code
VoiceTrends trend analysis provides graphic representations of data that covers call volume, event tracking, and application performance
Monitor, optimize, and improve communications applications with VoiceTrends
VoiceTrends trend analysis provides graphic representations of data that covers call volume, event tracking, and application performance
View 9 more
Plum Voice Hosted IVR screenshot: Plum Fuse's visual call-flow editor manages communications without the need to code Plum Voice Hosted IVR screenshot: VoiceTrends trend analysis provides graphic representations of data that covers call volume, event tracking, and application performance Plum Voice Hosted IVR screenshot: Monitor, optimize, and improve communications applications with VoiceTrends Plum Voice Hosted IVR screenshot: VoiceTrends trend analysis provides graphic representations of data that covers call volume, event tracking, and application performance Plum Voice Hosted IVR screenshot: Plum Voice Hosted IVR screenshot: Plum Voice Hosted IVR screenshot: Plum Voice Hosted IVR screenshot:

Features

Total features of Plum Voice Hosted IVR: 24

  • A/B Testing
  • API
  • Agile Software Development
  • Biometrics
  • Call Center Management
  • Call Monitoring
  • Call Recording
  • Call Routing
  • Call Scripting
  • Call Tracking
  • Caller ID
  • Communication Management
  • Compliance Management
  • Computer Telephony Integration
  • Data Mapping
  • Drag & Drop Interface
  • HIPAA Compliance
  • IVR / Voice Recognition
  • Lifecycle Management
  • Real Time Data
  • Role-Based Permissions
  • Secure Data Storage
  • Status Tracking
  • Text to Speech

Alternatives

VoIP.ms

4,8
#1 Alternative to Plum Voice Hosted IVR
VoIP.ms is a cloud-based IP telephony system, which helps businesses streamline communication and manage incoming or...

RingOver

4,3
#2 Alternative to Plum Voice Hosted IVR
Ringover is a 100% Cloud voice - video - chat - text and call center solution focused on team productivity and directly...

wolkvox

4,7
#3 Alternative to Plum Voice Hosted IVR
wolkvox helps contact centers manage communication via mobile devices, landlines, video calls, email, SMS, and more on...

NUACOM

4,8
#4 Alternative to Plum Voice Hosted IVR
NUACOM offers an all-in-one Cloud phone system for SMBs that need a modern, fully scalable business communication...

Reviews

Overall rating

4,8 /5
(14)
Value for Money
4,7/5
Features
4,6/5
Ease of Use
4,7/5
Customer Support
4,9/5

Already have Plum Voice Hosted IVR?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Write a Review!
Showing 5 reviews of 14
Verified Reviewer
Overall rating
  • Industry: Information Technology & Services
  • Company size: 1 001-5 000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Easy to Use + Responsive Staff

Reviewed on 2021/02/10

Payment processing, and routing calls away from Customer Service reps to save time and money

Payment processing, and routing calls away from Customer Service reps to save time and money

Pros

Plum Dev is easy enough to set up new instances. There is a little bit of legwork in setting up scripts but once you have it all it's not difficult at all to configure.

Cons

Translating the API URLs specific to Plum Instances is a bit of a challenge. However if you sort your clients into buckets you will notice there are options to re-use the URL and swap out an ID for a merchant.

Mark Y.
Overall rating
  • Industry: Computer Software
  • Company size: 51-200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Excellent Product & Customer Service

Reviewed on 2020/10/13

We've been using Plum for a couple of years, and overall have

We've been using Plum for a couple of years, and overall have

Pros

Very flexible, you can make changes in the portal with relative ease, and the changes are made instantly.

Cons

It would be nice if there was more searching inside of the portal to locate a DID with some different parameters.

Stephanie R.
Overall rating
  • Industry: Utilities
  • Company size: 11-50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Fuse+ Review

Reviewed on 2021/01/14

We wanted to fully control our IVR process and PLUM FUSE+ has allowed us to do that.
Their account...

We wanted to fully control our IVR process and PLUM FUSE+ has allowed us to do that.
Their account management team has also been really good. I have been highly impressed with their level of involvement. Often with vendors, this involvement drops after the on-boarding process but this has not been the case for us, which is refreshing.

Pros

We selected the Fuse+ product for its ease of use as well as reliability. The setup is very intuitive and can be customized to your business’s needs. We like that you can create your own testing environments and deploy immediately. The right tools really do make a difference.

Cons

The reporting was a little clunky for us at first but we have a great account manager who continues to engage with us to ensure we are on track.

Michael S.
Overall rating
  • Industry: Government Administration
  • Company size: 2-10 Employees
  • Used Other for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Essential for our annual survey

Reviewed on 2020/07/27

Overall, we've been happy with Plum Voice.

Overall, we've been happy with Plum Voice.

Pros

Our ability to annually configure a large, complex survey using the Plum Voice interface has been very helpful over the last seven years. And, customer service has been excellent.

Cons

I've run into a few limitations when trying to edit the content of our survey.

Pete C.
Overall rating
  • Industry: Financial Services
  • Company size: 51-200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Fuse+

Reviewed on 2019/06/18

Overall, extremely pleased with Fuse+. Along with being easy to use, it allows for a lot of...

Overall, extremely pleased with Fuse+. Along with being easy to use, it allows for a lot of flexibility, allowing for additional Javascript or VoiceXML if the standard data gathering/processing modules cannot accomplish a client's customized request. This has been a crucial factor for several of our implementations.

Pros

Fuse+ is incredibly simply to use and enables anyone to create, test and release a new IVR within a few days, if not sooner.
Case in point: Within a few weeks of using Fuse+, we received an order of 17 unique IVR applications from a single client, to be released asap. With the easy to follow flow-chart interface and audio manager, the toll-free provisioning feature, the easy-to-use deployment table and especially the cloning feature, we were able to release all 17 IVRs a month later. Our previous deployment timeframe would have been 4-6 weeks per IVR, so Fuse+ saved us at least a year in development time.

Cons

For a 'nice to have' feature, I would like to see an option to export data from the reporting section, and eventually an option to schedule a daily report that can be automatically emailed. (I know there is exportable data from VoiceTrends but that is almost too granular)

Prior to the latest release, I would've said the main landing page where all IVR applications are listed. In the past, the page was difficult to navigate; however, new filters have now been added that make it easier to find recently edited apps or apps that only I have created. Excellent enhancement!

Showing 5 reviews of 14 Read all reviews

Plum Voice Hosted IVR FAQs

Below are some frequently asked questions for Plum Voice Hosted IVR.

Plum Voice Hosted IVR offers the following pricing plans:

  • Pricing model: Subscription
  • Free Trial: Available

Contact The Plum Group for detailed pricing.

Plum Voice Hosted IVR offers the following features:

  • A/B test scripts
  • API integration
  • Automate communications
  • Automatic speech recognition
  • CRM, ERP, VoC integration
  • Call Analytics
  • Call recording
  • Computer telephony
  • Customization
  • Customized call routing
  • Database access
  • Delegation
  • International coverage
  • Life cycle management
  • Multiple IVR scripts
  • Omni-channel surveys
  • PCI-DSS Level 1 and HIPAA compliant
  • Performance tracking
  • Phone key input
  • Rapid application development
  • Real time data
  • Roles-based permission controls
  • Secure data collection
  • Supports caller ID
  • Text-to-speech
  • Visual IVR design mapping tool
  • Voice biometrics
  • Voice customization

Plum Voice Hosted IVR has the following typical customers:

Large Enterprises, Mid Size Business

Plum Voice Hosted IVR supports the following languages:

English

We do not have any information about what devices Plum Voice Hosted IVR supports

We do not have any information about what integrations Plum Voice Hosted IVR has

Plum Voice Hosted IVR offers the following support options:

Phone Support, Online Support, Online Support

Related categories

See all software categories found for Plum Voice Hosted IVR.