Silvertrac Software
Security incident reporting and guard management solution.
4,7 /5 (234 reviews) Write a Review!Silvertrac Software Overview
What is Silvertrac Software?
Silvertrac is a real-time guard management & security incident reporting solution that helps security organizations efficiently monitor and respond to issues, tasks and events. The solution was built for private contract security companies and in-house operations of all sizes that are looking to streamline internal operations and ensure immediate, on-site accountability.
Silvertrac enables security guards and officers in the field to report incidents, receive tasks and alerts, and scan checkpoints via our mobile app. Dispatchers, supervisors, and administrators can view reports in real-time with Silvertrac’s live issue monitor in order to proactively resolve issues as they happen. Our Android & iOS guard app for mobile devices enhances the platform’s features by enabling officers to gather supporting text, audio and photos directly from the field.
Silvertrac also provides tools for parking management that let users register vehicles, sell parking permits, charge for parking violations, and more. Silvertrac is integrated with a banking system for credit card payment processing. The live Parking Book displays virtual permits and owner’s contact info for each parking space, including guests and visitors. The solution also integrates maintenance and tow services within the platform.
Silvertrac provide users with a streamlined inspection process that simplifies report completion, and includes a searchable database. Types of inspections include vehicle inspections, fire extinguisher inspections, flow of traffic, pool & spa, signage, safety, and home inspections. The platform also includes features for dispatch center monitoring, facility maintenance tracking, and risk management assessment.
Silvertrac Software Overview
Pricing
Pricing options
Silvertrac’s real-time reporting software is available at three different pricing levels: Basic, Pro and Enterprise.
The pricing structures of each plan are based on the number of reporting devices being utilized by a company, not per user.
For more detailed information, please contact Silvertrac.
Silvertrac Software Features
Media
Silvertrac Software Reviews
Silvertrac Software Reviews
I have used Silvertrac for nearly a decade and am now currently using it for my own company.
Ease of use reporting with GPS verification. One of the biggest deterrents for guards to report a problem is how much paperwork may be involved. With the app, you take a few pictures, write a note, and your report is complete.
You guys are great!
The customer support, although I rarely need to use it, is on point. I always get an immediate response. The instructional videos are a huge help as well.
Great Program! Could use a little improvement.
Overall experience is good. It has made us aware of some issues. I wish there was a way to search for a specific person or reference previous events for our Officers. It would be nice if we had access to a trespasser database like the parking database which would let other officers know this person has already been trespassed.
Awesome Software, Awesome Staff!
Over extremely happy with the software I always tell potential clients that SilverTrac is my favorite tool that Vet-Sec uses!
Greg is AMAZING!!! Always helpful and available when we need him the most!
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I have used Silvertrac for nearly a decade and am now currently using it for my own company.
Pros
The reporting information is top notch. I can access officer reports from any of my devices (phone, ipad, macbook, desktop). Reports can't be deleted or modified, this is like an accountability measure for clients and I think its very important. Use of the app is pretty easy for guards. I am a huge fan of the issue monitor, I like to see what everyone is up to from a bird's eye type view.
Cons
The setup for each property, its issues, tasks and user accounts can be a bit time consuming. I wish there was a faster way to create new users, for instance, being able to import en masse from an excel sheet. However, once setup, the software works like a charm.
You guys are great!
The customer support, although I rarely need to use it, is on point. I always get an immediate response. The instructional videos are a huge help as well.
Pros
You guys crack me up! We appreciated having you at our conference this year. This video was excellent! Silvertrac is so simple to use. I was actually logging in when this window popped up. It takes me only a couple of minutes to run reports for my clients. The software is intuitive and easy to use. I never have issues with pulling data on my pc or collecting data from a mobile device. Silvertrac is simple, yet substantial. It has everything I need and is not intimidating to learn or navigate through. Great job!
Cons
I know that you all are working on more compatibility with Apple. We use these devices exclusively and it would be great to use the GPS tracking checkpoints instead of the QR codes.
Highly Recommended for use in the Security Industry
Pros
This software replaced our old archaic way of tracking and reporting incidents to clients. The setup and implementation was very easy, and the transition went smoothly. The software is user friendly, and the customer service is excellent.
Cons
I would love it if Silvertrac was able to route map for my patrol officers.
Great Program! Could use a little improvement.
Overall experience is good. It has made us aware of some issues. I wish there was a way to search for a specific person or reference previous events for our Officers. It would be nice if we had access to a trespasser database like the parking database which would let other officers know this person has already been trespassed.
Pros
I like the availability to get constant updates or have them sent to my email so I can check them on my time. I find this is a great feature, I get to decide which issues I need to know right away.
Cons
The bugs. I don't like how it has repeat offenders. I wish it was more consistent. I understand you run into a problem every now and then. My issue is with a bug we bring up, we are informed it is fixed and it shows up doing the same thing a couple of weeks or months later.
Awesome Software, Awesome Staff!
Over extremely happy with the software I always tell potential clients that SilverTrac is my favorite tool that Vet-Sec uses!
Greg is AMAZING!!! Always helpful and available when we need him the most!
Pros
What I like most about SilverTrac is the clean user-friendly interface! When I have to show a client or a potential client SilverTrac that is the first thing that they point out. We like how easy for them to get the information that they need.
Cons
At times I would like to see more ability to customize options, for example, if we only patrol a property 2 times a month there is no way to have a report send only when there is data available.
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Silvertrac Software Pricing
Silvertrac Software Pricing
Silvertrac’s real-time reporting software is available at three different pricing levels: Basic, Pro and Enterprise.
The pricing structures of each plan are based on the number of reporting devices being utilized by a company, not per user.
For more detailed information, please contact Silvertrac.
Silvertrac’s real-time reporting software is available at three different pricing levels: Basic, Pro and Enterprise.
The pricing structures of each plan are based on the number of reporting devices being utilized by a company, not per user.
For more detailed information, please contact Silvertrac.
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Silvertrac Software Features
Silvertrac Software Features
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Categories
Categories
Additional information for Silvertrac Software
Additional information for Silvertrac Software
Key features of Silvertrac Software
- Ad hoc reports
- Appeals management
- Asset tracking
- Checkpoint tracking
- Citation tracking
- Collaboration
- Contact management
- Customer management
- Damage tracking
- Data management
- Data source connectors
- Event management
- Financial reports
- Group management
- Investigation management
- Key & lock management
- Menu generator
- Payment processing
- Permit management
- Preventive maintenance
- Reporting & statistics
- Sales Reports
- Scheduled / automated reports
- Scheduling & events
- Service history tracking
- Technician management
- Ticketing
- Tow management
- Trend / problem indicators
- Violation tracking
Benefits
Silvertrac Software FAQs
Silvertrac Software FAQs
Below are some frequently asked questions for Silvertrac Software.
Q. What type of pricing plans does Silvertrac Software offer?
Silvertrac Software offers the following pricing plans:
Starting from: US$50,00/month
Pricing model: Subscription
Free Trial: Available
Silvertrac’s real-time reporting software is available at three different pricing levels: Basic, Pro and Enterprise. The pricing structures of each plan are based on the number of reporting devices being utilized by a company, not per user. For more detailed information, please contact Silvertrac.
Q. What are the main features of Silvertrac Software?
Silvertrac Software offers the following features:
- Ad hoc reports
- Appeals management
- Asset tracking
- Checkpoint tracking
- Citation tracking
- Collaboration
- Contact management
- Customer management
- Damage tracking
- Data management
- Data source connectors
- Event management
- Financial reports
- Group management
- Investigation management
- Key & lock management
- Menu generator
- Payment processing
- Permit management
- Preventive maintenance
- Reporting & statistics
- Sales Reports
- Scheduled / automated reports
- Scheduling & events
- Service history tracking
- Technician management
- Ticketing
- Tow management
- Trend / problem indicators
- Violation tracking
Q. Who are the typical users of Silvertrac Software?
Silvertrac Software has the following typical customers:
Small Business, Large Enterprises, Mid Size Business
Q. What languages does Silvertrac Software support?
Silvertrac Software supports the following languages:
English
Q. What type of pricing plans does Silvertrac Software offer?
Silvertrac Software has the following pricing plans:
Subscription
Q. Does Silvertrac Software support mobile devices?
Silvertrac Software supports the following devices:
Android, iPhone, iPad
Q. What other apps does Silvertrac Software integrate with?
We do not have any information about what integrations Silvertrac Software has
Q. What level of support does Silvertrac Software offer?
Silvertrac Software offers the following support options:
Online Support, Phone Support, Video Tutorials, Knowledge Base
Ease of use reporting with GPS verification. One of the biggest deterrents for guards to report a problem is how much paperwork may be involved. With the app, you take a few pictures, write a note, and your report is complete.