Silvertrac Software

Security incident reporting and guard management solution.

4,7 /5 (273 reviews) Write a Review!

Silvertrac Software Overview

What is Silvertrac Software?

Silvertrac is a real-time guard management & security incident reporting solution that helps security organizations efficiently monitor and respond to issues, tasks and events. The solution was built for private contract security companies and in-house operations of all sizes that are looking to streamline internal operations and ensure immediate, on-site accountability.

Silvertrac enables security guards and officers in the field to report incidents, receive tasks and alerts, and scan checkpoints via our mobile app. Dispatchers, supervisors, and administrators can view reports in real-time with Silvertrac’s live issue monitor in order to proactively resolve issues as they happen. Our Android & iOS guard app for mobile devices enhances the platform’s features by enabling officers to gather supporting text, audio and photos directly from the field.

Silvertrac also provides tools for parking management that let users register vehicles, sell parking permits, charge for parking violations, and more. Silvertrac is integrated with a banking system for credit card payment processing. The live Parking Book displays virtual permits and owner’s contact info for each parking space, including guests and visitors. The solution also integrates maintenance and tow services within the platform.

Silvertrac provide users with a streamlined inspection process that simplifies report completion, and includes a searchable database. Types of inspections include vehicle inspections, fire extinguisher inspections, flow of traffic, pool & spa, signage, safety, and home inspections. The platform also includes features for dispatch center monitoring, facility maintenance tracking, and risk management assessment.

Silvertrac Software Overview

Pricing

Starting from
US$50,00/month

Pricing options

Free Trial
Subscription
Value for money

Silvertrac’s real-time reporting software is available at three different pricing levels: Basic, Pro and Enterprise.

The pricing structures of each plan are based on the number of reporting devices being utilized by a company, not per user.

For more detailed information, please contact Silvertrac.


Silvertrac Software Features

Devices
Business size
S M L
Markets
United States, Canada, Australia
Supported Languages
English

Media

Top-rated security management & reporting tool.
Cloud-based security guard management & incident reporting tool for full transparency of your entire physical security operation.
iOS & Android friendly guard tour app with easy to use interface.
Report security incidents via text, audio, or images in real-time with gps & time stamping for full accountability.
Customizable guard tours with NFC, QR Code, 
 or Barcode checkpoint scanning.
Dispatch guards remotely to all of your client property locations.
GPS guard tour tracking for full officer visibility.
Time, date, and location stamped incidents provide timely security details to supervisors and clients.
Live GPS mapping to track officers & mobile patrol vehicles from site to site.
Silvertrac Software video Silvertrac Software video Silvertrac Software screenshot: Top-rated security management & reporting tool. Silvertrac Software screenshot: Cloud-based security guard management & incident reporting tool for full transparency of your entire physical security operation. Silvertrac Software screenshot: iOS & Android friendly guard tour app with easy to use interface. Silvertrac Software screenshot: Report security incidents via text, audio, or images in real-time with gps & time stamping for full accountability. Silvertrac Software screenshot: Customizable guard tours with NFC, QR Code, 
 or Barcode checkpoint scanning. Silvertrac Software screenshot: Dispatch guards remotely to all of your client property locations. Silvertrac Software screenshot: GPS guard tour tracking for full officer visibility. Silvertrac Software screenshot: Time, date, and location stamped incidents provide timely security details to supervisors and clients. Silvertrac Software screenshot: Live GPS mapping to track officers & mobile patrol vehicles from site to site.

Silvertrac Software Reviews

Silvertrac Software Reviews

Overall rating
4,7
/
5
Excellent
196

Very good
70

Average
7

Poor
0

Terrible
0

Value for Money
4,7
Features
4,5
Ease of Use
4,6
Customer Support
4,9
97% recommended this app
Derick S.

I have used Silvertrac for nearly a decade and am now currently using it for my own company.

Ease of use reporting with GPS verification. One of the biggest deterrents for guards to report a problem is how much paperwork may be involved. With the app, you take a few pictures, write a note, and your report is complete.


Bryan A.

You guys are great!

The customer support, although I rarely need to use it, is on point. I always get an immediate response. The instructional videos are a huge help as well.


Jennifer W.

Best product

My overall experience has been great any time I have a question I am able to reach someone and you all always get back to me


Candie W.

Great Program! Could use a little improvement.

Overall experience is good. It has made us aware of some issues. I wish there was a way to search for a specific person or reference previous events for our Officers. It would be nice if we had access to a trespasser database like the parking database which would let other officers know this person has already been trespassed.


Peter V.

Very user friendly.

I an very satisfied as a customer.


Derick S.

I have used Silvertrac for nearly a decade and am now currently using it for my own company.

Used Daily for 2+ years
Reviewed on 2018/07/31
Review Source: Capterra

Ease of use reporting with GPS verification. One of the biggest deterrents for guards to report a problem is how much paperwork may be involved. With the app, you take a few pictures, write a note, and your report is complete.

Pros

The reporting information is top notch. I can access officer reports from any of my devices (phone, ipad, macbook, desktop). Reports can't be deleted or modified, this is like an accountability measure for clients and I think its very important. Use of the app is pretty easy for guards. I am a huge fan of the issue monitor, I like to see what everyone is up to from a bird's eye type view.

Cons

The setup for each property, its issues, tasks and user accounts can be a bit time consuming. I wish there was a faster way to create new users, for instance, being able to import en masse from an excel sheet. However, once setup, the software works like a charm.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Bryan A.
Industry: Security & Investigations
Company size: 1 001-5 000 Employees

You guys are great!

Used Daily for 2+ years
Reviewed on 2019/08/16
Review Source: Capterra

The customer support, although I rarely need to use it, is on point. I always get an immediate response. The instructional videos are a huge help as well.

Pros

You guys crack me up! We appreciated having you at our conference this year. This video was excellent! Silvertrac is so simple to use. I was actually logging in when this window popped up. It takes me only a couple of minutes to run reports for my clients. The software is intuitive and easy to use. I never have issues with pulling data on my pc or collecting data from a mobile device. Silvertrac is simple, yet substantial. It has everything I need and is not intimidating to learn or navigate through. Great job!

Cons

I know that you all are working on more compatibility with Apple. We use these devices exclusively and it would be great to use the GPS tracking checkpoints instead of the QR codes.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Jennifer W.
Industry: Security & Investigations
Company size: 51-200 Employees

Best product

Used Daily for 6-12 months
Reviewed on 2021/01/13
Review Source: Capterra

My overall experience has been great any time I have a question I am able to reach someone and you all always get back to me

Pros

How easy the setup is to do as well as how much information you can input for the officers in the field.

Cons

Nothing I can think of at this time I really enjoy using this product

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Candie W.
Industry: Security & Investigations
Company size: 11-50 Employees

Great Program! Could use a little improvement.

Used Daily for 6-12 months
Reviewed on 2019/08/09
Review Source: Capterra

Overall experience is good. It has made us aware of some issues. I wish there was a way to search for a specific person or reference previous events for our Officers. It would be nice if we had access to a trespasser database like the parking database which would let other officers know this person has already been trespassed.

Pros

I like the availability to get constant updates or have them sent to my email so I can check them on my time. I find this is a great feature, I get to decide which issues I need to know right away.

Cons

The bugs. I don't like how it has repeat offenders. I wish it was more consistent. I understand you run into a problem every now and then. My issue is with a bug we bring up, we are informed it is fixed and it shows up doing the same thing a couple of weeks or months later.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 5.0/10

Peter V.
Industry: Security & Investigations
Company size: 201-500 Employees

Very user friendly.

Used Daily for 2+ years
Reviewed on 2020/11/05
Review Source: Capterra

I an very satisfied as a customer.

Pros

The App and software is very user friendly. As an administrator the real time tracking of officers at multiple properties comes in very handy. I am able to monitor security officer's productivity or lack of activity from any location. My Silvertrac account is set up to receive automated email notifications for certain high priority security issues that I entered into the Silvertrac system. This way I always know what's happening on all my properties. I can run user shift reports for individual security officers and daily activity reports per property. There are so many cool features regarding their software, that I easily learned by just playing around within the system.

Cons

I can't find too many cons using the app. As an administrator I am able to edit security officer reports. The original report is stored within the system in order to save the integrity of the original report. You are able to submit pictures and audio clips. Maybe down the road we will be able to attach video clips from body camera footage or cell phones.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

User recommendation
9,3/10
Based on 273 user ratings
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Silvertrac Software Pricing

Silvertrac Software Pricing

Starting from
US$50,00/month
Free Trial
Subscription
Value for money

Silvertrac’s real-time reporting software is available at three different pricing levels: Basic, Pro and Enterprise.

The pricing structures of each plan are based on the number of reporting devices being utilized by a company, not per user.

For more detailed information, please contact Silvertrac.

Silvertrac’s real-time reporting software is available at three different pricing levels: Basic, Pro and Enterprise.

The pricing structures of each plan are based on the number of reporting devices being utilized by a company, not per user.

For more detailed information, please contact Silvertrac.

Value for Money
4,7/5
Based on 273 user ratings
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Silvertrac Software Features

Silvertrac Software Features

API
Activity Dashboard
Activity Tracking
Audit Trail
Auditing
Automatic Notifications
Billing & Invoicing
Compliance Management
Customizable Reporting
Data Import/Export
Document Management
Document Storage
Inventory Management
Inventory Tracking
Monitoring
Real Time Data
Real Time Reporting
Reporting & Statistics
Third Party Integration
Workflow Management
Features
4,5/5
Based on 273 user ratings
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Categories

Additional information for Silvertrac Software

Additional information for Silvertrac Software

Key features of Silvertrac Software

  • Ad hoc reports
  • Appeals management
  • Asset tracking
  • Checkpoint tracking
  • Citation tracking
  • Collaboration
  • Contact management
  • Customer management
  • Damage tracking
  • Data management
  • Data source connectors
  • Event management
  • Financial reports
  • Group management
  • Investigation management
  • Key & lock management
  • Menu generator
  • Payment processing
  • Permit management
  • Preventive maintenance
  • Reporting & statistics
  • Sales Reports
  • Scheduled / automated reports
  • Scheduling & events
  • Service history tracking
  • Technician management
  • Ticketing
  • Tow management
  • Trend / problem indicators
  • Violation tracking

Benefits

  • SilverTrac software ties all security, maintenance, and parking issues together into a single dashboard for quick access.

  • Users can view detailed reports including daily activity reports, summary reports, and incident reports along with trending information.

  • Silvertrac provides guard performance metrics so users can discover any underperforming officers, as well as prove their value to clients.

  • Silvertrac helps improve accuracy by allowing officers to report using notes, talk-to-text, photos, and audio files.

  • The solution helps simplify guard training by sending site-specific instructions to guards’ smart phones and auto-prompting tasks at every checkpoint.

  • Silvertrac Software FAQs

    Silvertrac Software FAQs

    Below are some frequently asked questions for Silvertrac Software.

    Q. What type of pricing plans does Silvertrac Software offer?

    Silvertrac Software offers the following pricing plans:

    Starting from: US$50,00/month

    Pricing model: Subscription

    Free Trial: Available

    Silvertrac’s real-time reporting software is available at three different pricing levels: Basic, Pro and Enterprise. The pricing structures of each plan are based on the number of reporting devices being utilized by a company, not per user. For more detailed information, please contact Silvertrac.

    Q. What are the main features of Silvertrac Software?

    Silvertrac Software offers the following features:

    • Ad hoc reports
    • Appeals management
    • Asset tracking
    • Checkpoint tracking
    • Citation tracking
    • Collaboration
    • Contact management
    • Customer management
    • Damage tracking
    • Data management
    • Data source connectors
    • Event management
    • Financial reports
    • Group management
    • Investigation management
    • Key & lock management
    • Menu generator
    • Payment processing
    • Permit management
    • Preventive maintenance
    • Reporting & statistics
    • Sales Reports
    • Scheduled / automated reports
    • Scheduling & events
    • Service history tracking
    • Technician management
    • Ticketing
    • Tow management
    • Trend / problem indicators
    • Violation tracking

    Q. Who are the typical users of Silvertrac Software?

    Silvertrac Software has the following typical customers:

    Small Business, Large Enterprises, Mid Size Business

    Q. What languages does Silvertrac Software support?

    Silvertrac Software supports the following languages:

    English

    Q. Does Silvertrac Software support mobile devices?

    Silvertrac Software supports the following devices:

    Android, iPhone, iPad

    Q. What other apps does Silvertrac Software integrate with?

    We do not have any information about what integrations Silvertrac Software has

    Q. What level of support does Silvertrac Software offer?

    Silvertrac Software offers the following support options:

    Online Support, Phone Support, Video Tutorials, Knowledge Base