Learn why GetApp is free

Silvertrac Software

Silvertrac Software

4.7 (285)
Write a Review!
Security incident reporting and guard management solution.
See alternatives

About Silvertrac Software

Silvertrac is a real-time guard management & security incident reporting solution that helps security organizations efficiently monitor and respond to issues, tasks and events. The solution was built for private contract security companies and in-house operations of all sizes that are looking to streamline internal operations and ensure immediate, on-site accountability.

Silvertrac enables security guards and officers in the field to report incidents, receive tasks and alerts, and scan checkpoints via our mobile app. Dispatchers, supervisors, and administrators can view reports in real-time with Silvertrac’s live issue monitor in order to proactively resolve issues as they happen. Our Android & iOS guard app for mobile devices enhances the platform’s features by enabling officers to gather supporting text, audio and photos directly from the field.

Silvertrac also provides tools for parking management that let users register vehicles, sell parking permits, charge for parking violations, and more. Silvertrac is integrated with a banking system for credit card payment processing. The live Parking Book displays virtual permits and owner’s contact info for each parking space, including guests and visitors. The solution also integrates maintenance and tow services within the platform.

Silvertrac provide users with a streamlined inspection process that simplifies report completion, and includes a searchable database. Types of inspections include vehicle inspections, fire extinguisher inspections, flow of traffic, pool & spa, signage, safety, and home inspections. The platform also includes features for dispatch center monitoring, facility maintenance tracking, and risk management assessment.

Key benefits of Silvertrac Software

  • SilverTrac software ties all security, maintenance, and parking issues together into a single dashboard for quick access.

  • Users can view detailed reports including daily activity reports, summary reports, and incident reports along with trending information.

  • Silvertrac provides guard performance metrics so users can discover any underperforming officers, as well as prove their value to clients.

  • Silvertrac helps improve accuracy by allowing officers to report using notes, talk-to-text, photos, and audio files.

  • The solution helps simplify guard training by sending site-specific instructions to guards’ smart phones and auto-prompting tasks at every checkpoint.

    • Images

    Silvertrac Software Software - Top-rated security management & reporting tool.
    Silvertrac Software Software - Cloud-based security guard management & incident reporting tool for full transparency of your entire physical security operation.
    Silvertrac Software Software - iOS & Android friendly guard tour app with easy to use interface.
    Silvertrac Software Software - Report security incidents via text, audio, or images in real-time with gps & time stamping for full accountability.
    Silvertrac Software Software - Customizable guard tours with NFC, QR Code, or Barcode checkpoint scanning.
    Silvertrac Software Software - Dispatch guards remotely to all of your client property locations.
    Silvertrac Software Software - GPS guard tour tracking for full officer visibility.
    Silvertrac Software Software - Time, date, and location stamped incidents provide timely security details to supervisors and clients.
    Silvertrac Software Software - Live GPS mapping to track officers & mobile patrol vehicles from site to site.
    View 11 more

    Not sure about Silvertrac Software? Compare with a popular alternative

    Silvertrac Software

    4.7 (285)
    VS.
    Highly reviewed
    Connecteam Connecteam logo

    Connecteam

    4.7 (1,777)
    Learn More

    Starting Price

    US$249.00
    month
    US$29.00
    month

    Pricing Options

    Free version
    Free trial
    Free version
    Free trial

    Features

    26
    366

    Integrations

    No integrations found
    7

    Ease of Use

    4.6 (285)
    4.7 (1,777)

    Value for Money

    4.6 (285)
    4.5 (1,777)

    Customer Service

    4.8 (285)
    4.6 (1,777)
    Green rating bars show the winning product based on the average rating and number of reviews.

    Alternatives

    Connecteam

    4.7
    #1 Alternative to Silvertrac Software
    An all-in-one employee app that's both powerful, affordable and easy to use, especially for the mobile workforce.
    Learn More Compare

    Lighthouse.io

    4.4
    #2 Alternative to Silvertrac Software
    Lighthouse is a mobile-first solution using GPS, sensors & automation to prove service, reduce costs & streamline...
    Learn More Compare

    TrueContext

    4.6
    #3 Alternative to Silvertrac Software
    Simplify your operations with TrueContext. Seamlessly integrate with your safety system of record. Streamline your...
    Learn More Compare

    Trackforce Valiant

    4.0
    #4 Alternative to Silvertrac Software
    Trackforce Valiant is a cloud-based human capital management solution designed to help businesses manage processes...
    Learn More Compare

    Reviews

    Overall rating

    4.7 /5
    (285)
    Value for Money
    4.6/5
    Features
    4.5/5
    Ease of Use
    4.6/5
    Customer Support
    4.8/5

    Already have Silvertrac Software?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 285 Read all reviews
    Showing 5 reviews of 285
    Chuck
    Chuck
    Overall rating
    • Company size: 11–50 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support

    One word - Outstanding!

    Reviewed on 2017/12/21

    Pros

    This product has exceeds all our expectations and our clients love the reports we prepare for them. The reports are detailed and professionally done (by the system). Actually, I lost out on a bid this past summer (solely money issue) but was called back mainly because of our reports! (and they paid me what I asked for in my bid) Also, the customer service they provide is probably the best I have ever dealt with - they patiently answer every question in terms I can understand and walk me through the process. It feels like I'm calling my own, internal help desk because they are so helpful and friendly as if they are part of your team. In addition, they offer many tutorials (video) on the site and most of the time, that's all I need but when I do need additional help, they're there for me.

    james
    Overall rating
    • Industry: Security & Investigations
    • Company size: 51–200 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Supervising your Security Team has never been easier

    Reviewed on 2020/11/05

    Overall, I highly recommend this product to any Security company. Between the ease of use and...

    Overall, I highly recommend this product to any Security company. Between the ease of use and fantastic customer service, it adds so much value to my company's product.

    Pros

    The software is easy to use and customize to your needs. The reports are fantastic. Very Professional looking and my Clients LOVE them. The accountability is a big selling point for new clients

    Cons

    can be glitchy at times- GPS markers dont always show up when updates are made.

    Alternatives Considered

    TrackTik and QuickBooks Time

    Reasons for Switching to Silvertrac Software

    Ultimately, The customer service sold me. it is top notch and always available.
    David
    Overall rating
    • Industry: Security & Investigations
    • Company size: 51–200 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Ease of Use
    • Customer Support
    • Likelihood to recommend 2.0 /10

    Satisfactory

    Reviewed on 2023/07/24

    Pros

    Voice recorder is a good function other than that no.

    Cons

    I work nights and take pictures of trespassers and homeless in dark areas. The camera with flash on and you still can't get a clear picture. The camera it's installed on takes good night shots, this does not take advantage of the camera functions on the phone . Keyboard way too small.

    Clinton
    Overall rating
    • Industry: Security & Investigations
    • Company size: 51–200 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Amazing Software and even greater Customer service.

    Reviewed on 2019/08/16

    My clients love the fact that they can log into the system and review reports anytime.

    My clients love the fact that they can log into the system and review reports anytime.

    Pros

    Geofencing is not included with this software. I would really like to see that added

    Cons

    I love this software its better than trackforce or anything else out there

    Brett
    Overall rating
    • Industry: Security & Investigations
    • Company size: 501–1,000 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Overall Satisfaction

    Reviewed on 2020/11/06

    Pros

    It is user friendly. It holds users/officers accountable for their time and efforts.

    Cons

    The only downfall is the inability to create incident reports separately from the daily activity report.

    Showing 5 reviews of 285 Read all reviews

    Silvertrac Software FAQs

    Below are some frequently asked questions for Silvertrac Software.

    Silvertrac Software offers the following pricing plans:

    • Starting from: US$249.00/month
    • Pricing model: Subscription
    • Free Trial: Not Available

    Silvertrac is offered at $249/month for up to 10 devices.

    Silvertrac Software has the following typical customers:

    Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

    Silvertrac Software supports the following languages:

    English

    Silvertrac Software supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    We do not have any information about what integrations Silvertrac Software has

    Silvertrac Software offers the following support options:

    Email/Help Desk, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

    Related categories

    See all software categories found for Silvertrac Software.

    Folder icon EHS Software
    Folder icon Physical Security Software