About TimeTap

TimeTap is an online appointment scheduling software for small to medium sized businesses, as well as independent professionals, that have large appointment offerings and bookings on a monthly basis. The solution is versatile for use in almost any industry, helping to eliminate missed calls and no-shows by allowing customers to book and manage their own appointments online.

Appointment-based businesses can turn to a client-focused approach by taking appointments using TimeTap’s fluid calendars and lists that help users navigate and manage time. Both staff and clients can automate their scheduling and booking. Businesses can schedule an unlimited number of appointments per month and create custom client fields to get the necessary information for the booking.

Flexible calendars enable users to tweak their schedules to a personalized view. Lists help categorize appointments as completed, cancelled, or no show. Automated emails confirm, remind, and follow-up with clients on appointments, and include delivery preference settings. TimeTap includes waitlisting options, multiple staff calendars, and personal staff bookings for directing dedicated clients.

Businesses can copy and paste a custom code to embed a scheduler on their website or on social media profile. TimeTap’s mobile app enables users to schedule client appointments, check daily availability, and more, anytime, anywhere. TimeTap helps make sure clients are qualified for the appointment by asking screening questions, and securely uploads client files and documents to the cloud.

Pricing starting from:

US$19,95/month

  • Free Trial
  • Free Version
  • Subscription

Key benefits of TimeTap

  • TimeTap enables bookings for 1-on-1 meetings, as well as class or group sessions with instant reports on attendance rates.

  • With TimeTap, organizations can enable clients to book appointments directly by embedding the scheduler directly to their website or social media profile.

  • Businesses can set up custom client profiles and keep track of important details by securely capturing their documents as a pre-requisite before any appointments are confirmed.

  • TimeTap sends automatic summary and reminder emails before each scheduled date, as well as automated confirmations and follow-up messages.

  • 2-way Google Calendar sync runs automatically so schedules can be updated from Google, and be seen in TimeTap right away.

  • Devices

    Business size

    S M L

    Markets

    United States

    Supported Languages

    English

    Pricing starting from:

    US$19,95/month

    • Free Trial
    • Free Version
    • Subscription

    Images

    View appointment lists
    Take bookings online
    Visualize schedules
    See a list of clients
    Manage settings
    Enter appointment details
    Mark appointments as completed
    Create client profiles with custom fields
    Setup recurring appointments
    Adjust availability
    2-way Google Calendar sync
    View 12 more
    TimeTap video
    TimeTap screenshot: View appointment lists TimeTap screenshot: Take bookings online TimeTap screenshot: Visualize schedules TimeTap screenshot: See a list of clients TimeTap screenshot: Manage settings TimeTap screenshot: Enter appointment details TimeTap screenshot: Mark appointments as completed TimeTap screenshot: Create client profiles with custom fields TimeTap screenshot: Setup recurring appointments TimeTap screenshot: Adjust availability TimeTap screenshot: 2-way Google Calendar sync

    Features

    Total features of TimeTap: 39

    • Access Controls/Permissions
    • Alerts/Notifications
    • Appointment Management
    • Appointment Scheduling
    • Automated Scheduling
    • Calendar Management
    • Calendar Sync
    • Class Scheduling
    • Client Database
    • Client Management
    • Confirmation/Reminders
    • Customer Database
    • Customizable Branding
    • Customizable Forms
    • Customizable Reports
    • Customizable Templates
    • Data Import/Export
    • Document Storage
    • Electronic Payments
    • Email Invitations & Reminders
    • Email Marketing
    • Employee Scheduling
    • Event Calendar
    • Event Scheduling
    • Facility Scheduling
    • Group Scheduling
    • Mobile Access
    • Mobile Alerts
    • Multi-Location
    • Online Booking
    • Online Payments
    • Real-time Scheduling
    • Recurring Appointments
    • Recurring Tasks
    • Reminders
    • Reservations Management
    • Resource Scheduling
    • Room Booking
    • URL Customization

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    Reviews

    Overall rating

    4,5 /5
    (204)
    Value for Money
    4,4/5
    Features
    4,3/5
    Ease of Use
    4,3/5
    Customer Support
    4,6/5

    Already have TimeTap?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 204
    Jennifer N.
    Overall rating
    • Industry: Mental Health Care
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    A+ software that's infinitely customizable with top-notch support from an ethical, big-hearted...

    Reviewed on 2018/04/19

    Because of this software, we are able to execute the vision of our social enterprise to fight the...

    Because of this software, we are able to execute the vision of our social enterprise to fight the opioid crisis without the prohibitively costly overhead associated with having human schedulers & administrators. We would have had to raise a much higher fundraising target in order to be able to run operations if it weren't for the flexibility and ease of use we found in TimeTap.

    Pros

    As a non-profit that provides free, longterm support to those healing from opioid addiction, we had very specific time management needs for our volunteer "Listeners" to schedule meetings with people healing from an addiction crisis. Listeners will be meeting with program participants in public locations like libraries and coffee-shops in multiple cities, and each volunteer has to set and manage their own availability. It was also important to us to be able to craft the public-facing messaging in a way that was both clear and non-shaming, and that software that was built for staff-client relationships didn't make our program participants feel like patients in the medical system. We thought this would be an impossible task, but TimeTap not only figured it out, they made it feel easy. I am still amazed by how quickly and effectively they helped us integrate our needs into an effective, working service. The software has been built in such a way that every facet of interactions between users in your scheduling system can be customized and optimized. There were a number of functionalities I didn't anticipate needing, and aspects of the work process I didn't think about customizing until we actually saw it in action. TimeTap support was there every step of the way to help us figure out how to tweak, adjust and clarify.

    Cons

    The only downside I've experienced (as a non-technical person) with this software is that it can be hard to understand the logic of different settings and where specific gears are located on the back-end. I think, however, that this is just a necessary symptom of highly customizable software. TimeTap manages this incredibly well, in my opinion, by having an incredibly rich (and search sensitive) library of user documentation -- including screen-capture videos that show you step-by-step how to find what you're looking for. Their support team is also very responsive and friendly and I've never had trouble getting in touch with them on short notice for both quick and complicated questions.

    Response from TimeTap

    Thanks so much, Jennifer, for the kind and thoughtful review! It's been a pleasure helping you and the SeekHealing team -- you all are making a big difference in the world!

    Kathy C.
    Overall rating
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support

    Just what I needed, and more than I hoped

    Reviewed on 2018/01/30

    Pros

    I love that it seems to understand and anticipate all the functionality I need (before I knew I needed it!). And that can be more and more complex as I offer a wider range of products, services and programs. It's a powerful program yet not so complex that we need deep expertise in programming to design the communications, notifications and interface the way we want. And the customer support I've received from my onboarding supporter Cust support rep has been truly fantastic! So quick, thorough and clear. That type of excellent support and follow-up speaks volumes to me about this program.

    Cons

    I'd say that due to how robust this program is, it's critical to get onboarding help when you're first starting out with it, and not try to accomplish all your essential tasks without that added support.

    Response from TimeTap

    Kathy,
    Thank you so much for the kind words! Glad to hear you feel well-supported while you navigate all of TimeTap¿s tools to make your business run smoothly. As always, we¿re here if you need us and do appreciate the feedback, truly shows we¿re going in the right direction.

    Mike D.
    Overall rating
    • Industry: Retail
    • Company size: 11-50 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 3.0 /10

    Bike fitting appointment challenges

    Reviewed on 2018/10/09

    I don't feel having customers schedule a time to have a very personal service like Bike Fitting...

    I don't feel having customers schedule a time to have a very personal service like Bike Fitting works with this application. Getting your bike tuned up makes more sense. Imagine trying to schedule a doctor appointment with a sore arm. Without some questions it could be a pulled muscle or bruise... or a heart attack. This assumes the customer knows what service will suit their needs. Often the customer chooses the least expensive option.

    Pros

    sync's with Google accounts. Able to see multiple days/weeks quickly. Nice customer data base if we enter it. Customer entry is not so consistent. Really think it could work well for our education programs as well as service if we put a larger chunk of time allotted on our part (assume the bike is in worse shape than customer thinks it is!)

    Cons

    Customer problems setting up appointments- not consistently letting a customer know they have NOT REGISTERED fully, also same situation sometimes sends the fitter an email, sometimes blocks off the time even though not registered properly. Setting up fitter availability is too complicated- needs to be a calendar that is not open until the fitter goes on a calendar and opens up times- our schedules are not consistent due to staffing and outside commitments. Customers need to have a way to leave the fitter a note about questions or to have the fitter call to talk more about options (ie- I currently do not have a bike, but want to get more info to choose the most appropriate sized bike.) Does not tell customer what to bring to fitting. Not easy to follow up with customer without doing some digging on the timetap website to change an appointment, especially if customer puts in wrong phone number, no email, wrong address etc.

    Response from TimeTap

    Hi Mike,

    So sorry to read about the issues you experienced here trying to get TimeTap set up for Freewheel. We did just release some updates to how fitters can add their availability this past weekend which may change/improve some of the issues you were explaining here. I'd love to show these to you if there is a time in the coming weeks we can get on the phone together. You can book a support call with me at https://www.timetap.com/online-support-call.html and we can look at some of these items. I know one of the big requests we've gotten from businesses like yours is to allow add ons to appointments which is something we are working on for 2019. We can discuss some of the enhancements you might like as well on the support call.

    Thanks,
    Lucy

    Todd W.
    Overall rating
    • Industry: Photography
    • Company size: Self Employed
    • Used Weekly for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 7.0 /10

    Instant Access with Customizations

    Reviewed on 2021/01/21

    Overall, I'm pleased with the results. Because it's not super-slick, my clients often call or text...

    Overall, I'm pleased with the results. Because it's not super-slick, my clients often call or text me instead of using it for booking, but on the back-end, I rely on it to organize my appointments, invoicing and online payments.

    Pros

    I really appreciated the quick access to online booking features, and ready-made forms. It allowed me to instantly create a booking portal for my new business.

    Cons

    As this platform is applicable to almost any industry, the templates are very general and they are not intuitive enough to easily create the process I'd like for my clients. I believe that there are ways of making this more fluid, but could take time, effort and expense to implement.

    Joel Q.
    Overall rating
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Time Tap has streamlined scheduling client calls. I set my availability, they choose what works

    Reviewed on 2018/05/31

    I am more productive using Time Tap. I set the times I am available; the types of interactions...

    I am more productive using Time Tap. I set the times I am available; the types of interactions clients may choose from and then give them control of when they set up our sessions.
    This frees me to work on other projects, knowing that my clients have a clean, professional looking way to schedule time with me.

    Pros

    Being able to copy and paste my personalized Time Tap Link into emails, helps my clients schedule meetings. This saves all the back and forth emails, "does this time work?" Time Tap is much more productive.
    I have embedded the Time Tap scheduler on my website and on specific landing pages. What a great tool to convert visitors into clients. They can take action and be in control of their schedule. I get to speak with potential clients in a planned way, allowing me to be more productive.

    Cons

    It took me a while to learn how to navigate the different screens. I have a system in place now that works well for me, but I am not sure it is the most efficient way to use the software.

    Response from TimeTap

    Thank you Joel for your feedback. We're pleased to learn the system has been working so smoothly for you.

    Showing 5 reviews of 204 Read all reviews

    TimeTap FAQs

    Below are some frequently asked questions for TimeTap.

    TimeTap offers the following pricing plans:

    • Starting from: US$19,95/month
    • Pricing model: Free, Subscription
    • Free Trial: Available

    STARTER: 1 Staff + 1 Location, Free PROFESSIONAL: 1 Staff + 1 Location, $19.95/mo 5 Staff + 5 Locations, $29.95/mo BUSINESS: 1 Staff + 1 Location, $39.95/mo 5 Staff + 5 Locations, $59.95/mo Non-profit discounts available.

    We do not have any information about TimeTap features

    TimeTap has the following typical customers:

    Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

    TimeTap supports the following languages:

    English

    TimeTap supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    TimeTap integrates with the following applications:

    Google Calendar

    TimeTap offers the following support options:

    Email/Help Desk, FAQs/Forum, Phone Support, Chat

    Related categories

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