About HaloPSA

HaloPSA is a single, all-inclusive solution, designed for MSPs and service providers. HaloPSA gives you the power to manage your entire business with powerful out-of-the-box functionality. Empower your business with a single all-inclusive cloud platform, designed for your as-a-service business

With an integrated PSA platform you will experience features such as time-tracking and billing, advanced reporting, asset management, remote access, seamless integrations, automation tools and more. Tailored to your requirements with an intuitive UI, you can remedy your client issues with an unlimited PSA solution.

Key benefits of HaloPSA

• Fast, Clean Interface: Designed to be quick and intuitive.

• Save time by automating workflows and centralising communication. Easily manage incidents and meet SLAs through HaloPSA's incident management functionality.

• Gain more control over the assets and items lifecycle. Take control over all aspects of assets, items and contacts in a single space to give your team transparency and power.

• Reduce costs, increase productivity and teach new skills. Create an extension of your service with our Self Service Portal. End users can raise requests through the service catalogue and find solutions easily with FAQ's.

• Keep track of projects and make resource spend transparent. Share a live view of all projects on the go to gain clarity and visibility for time tracking and billing.

• Manage the entire lifecycle of a customer from prospect through implementation projects and onto your support team and account management.

• Integration with Core Business Systems: Centralise your business processes using HaloPSAs powerful built in integrations.

• ITIL Aligned: Incident, change, problem, service, asset and knowledge management.

• Self Service & Knowledge Base: Improve efficiency by reducing the number of calls to your service desk.

Devices

Business size

S M L

Markets

Australia, Brazil, Canada, China, Germany and 5 others, United Kingdom, India, Japan, Mexico, United States

Supported Languages

Arabic, Chinese, Czech, Danish, Dutch and 21 others, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian

Images

View 8 more
HaloPSA video
HaloPSA screenshot: HaloPSA screenshot: HaloPSA screenshot: HaloPSA screenshot: HaloPSA screenshot: HaloPSA screenshot: HaloPSA screenshot:

Features

Total features of HaloPSA: 152

  • API
  • Access Controls/Permissions
  • Accounting
  • Accounting Integration
  • Action Item Tracking
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Ad hoc Reporting
  • Administrative Reporting
  • Alerts / Escalation
  • Alerts/Notifications
  • Anti Virus
  • Applications Management
  • Appointment Management
  • Approval Process Control
  • Archiving & Retention
  • Asset Management
  • Audit Management
  • Audit Trail
  • Automated Routing
  • Automated Scheduling
  • Automatic Backup
  • Backup and Recovery
  • Billable Items Tracking
  • Billing & Invoicing
  • CRM
  • Calendar Management
  • Calendar Sync
  • Call Center Management
  • Call Recording
  • Call Scripting
  • Call Tracking
  • Change Management
  • Chat/Messaging
  • Client Portal
  • Collaboration Tools
  • Communication Management
  • Compliance Management
  • Configurable Workflow
  • Configuration Management
  • Contract Drafting
  • Contract/License Management
  • Contractor Management
  • Currency Conversion
  • Customer Accounts
  • Customer Database
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Fields
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Data Migration
  • Data Visualization
  • Document Management
  • Document Storage
  • Drag & Drop
  • Electronic Payments
  • Email Alerts
  • Email Distribution
  • Email Management
  • Employee Portal
  • Employee Self Service
  • Equipment Tracking
  • Event Logs
  • Expense Tracking
  • Feedback Management
  • Fixed Asset Management
  • Forecasting
  • Gantt/Timeline View
  • Help Desk Management
  • IT Asset Management
  • IT Asset Tracking
  • Incident Management
  • Interaction Tracking
  • Interaction Tracking
  • Inventory Management
  • Invoice Management
  • Issue Management
  • Knowledge Base Management
  • Live Chat
  • Maintenance Scheduling
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multi-Department/Project
  • Multi-Location
  • Multiple Projects
  • Network Monitoring
  • Patch Management
  • Performance Metrics
  • Policy Management
  • Portfolio Management
  • Print Management
  • Prioritization
  • Problem Management
  • Productivity Analysis
  • Progress Tracking
  • Project Management
  • Project Planning
  • Project Templates
  • Project Time Tracking
  • Project Tracking
  • Project Workflow
  • Projections
  • Proposal Generation
  • Purchase Order Management
  • Queue Management
  • QuickBooks Integration
  • Quotes/Estimates
  • Ratings / Reviews
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Updates
  • Recurring/Subscription Billing
  • Remote Access/Control
  • Remote Monitoring & Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Resource Allocation & Planning
  • Resource Management
  • Role-Based Permissions
  • Room Booking
  • SSL Security
  • Sales Forecasting
  • Sales Orders
  • Scheduling
  • Search/Filter
  • Self Service Portal
  • Server Monitoring
  • Service Level Agreement (SLA) Management
  • Social Media Integration
  • Status Tracking
  • Summary Reports
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Task Management
  • Task Planning
  • Task Progress Tracking
  • Task Scheduling
  • Team Calendars
  • Third Party Integrations
  • Ticket Management
  • Time & Expense Tracking
  • Timesheet Management
  • Workflow Management

Alternatives

HarmonyPSA

4,5
#1 Alternative to HaloPSA
HarmonyPSA supports the entire business lifecycle, from lead generation to contract renewal. It is designed...

monday.com

4,6
#2 Alternative to HaloPSA
monday.com is a cloud-based Work OS, where teams create workflow apps in minutes to run their processes, projects, and...

Asana

4,4
#3 Alternative to HaloPSA
Asana is a work and project management solution for teams. You can organize everything—from company objectives to...

ConnectWise Manage

4,1
#4 Alternative to HaloPSA
ConnectWise Manage is a business management platform designed to run your technology solution business, connecting...

Reviews

Overall rating

4,8 /5
(15)
Value for Money
4,5/5
Features
4,7/5
Ease of Use
4,1/5
Customer Support
4,9/5

Already have HaloPSA?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Write a Review!
Showing 5 reviews of 15
Robbie E.
Overall rating
  • Industry: Information Technology & Services
  • Company size: 11-50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Top quality Service Desk software

Reviewed on 2019/01/15

Nethelpdesk has revolutionised our helpdesk team. The team is now logging many more tickets than...

Nethelpdesk has revolutionised our helpdesk team. The team is now logging many more tickets than previously as it is so easy to do so, and we are able to respond much quicker to incoming tickets.

We are able to use the reporting to analyse the ticket trends and any support problems we have and act on these quickly.

Cannot recommend the software enough!

Pros

We've been using NHD for just over 4 months, and couldn't be happier with the software. It is very configurable, allowing you to change workflows for your specific needs.

We took advantage of consultancy when we initially signed up, which helped us to get up and running within a few days. We worked very closely with our consultant who was knowledgeable and able to help us change the look and feel to make it a little more familiar to what we were used to.

We are utilising the phone system integration allowing us to log tickets within 5 seconds of the call completion, with most of the required information being collected without any input.

Nethelpdesk is incredibly configurable, you can configure it to meet your exact needs. This can be daunting at first as there is often multiple ways to complete the same thing, but there is an option for almost everything. If you do require help the support team are generally very responsive and helpful.

The development team are very responsive, and will often patch a bug or improvement you find within a few days/weeks.

The feature development is very fast and multiple big features have been developed for the new web ui in the last few months.

The reporting functions are again very configurable and if you need an additional report created the support team can do this for you.

The dashboard feature has enabled us to show basic helpdesk statistics on a TV in the office which helps everyone keep track of how we're performing.

Cons

The web application is unfortunately not as slick as the desktop web interface. The mobile site is okay, but a new app would be a better alternative.

Steven D.
Overall rating
  • Industry: Information Technology & Services
  • Company size: 11-50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Flexible helpdesk software

Reviewed on 2019/01/25

We've been able to use Nethelpdesk to improve tracking of our billable hours by making our...

We've been able to use Nethelpdesk to improve tracking of our billable hours by making our administration of helpdesk work less of a drag. The option to access the database has also enabled us to expand any functionality with our own tooling where we found the fit to our processes wasn't fully realised.

Summarised, it's enabled us to do our work as MSPs better than anything we've tried before.

Pros

Compared to many of the industry leaders we've tried, like Autotask and Connectwise, we find Nethelpdesk a refreshing alternative for work on the helpdesk. We've opted to self-host the software which already enables us to get much more responsive software and database access to make our own reports on top of the report manager in Nethelpdesk itself.

Most everything in the system in configurable to work with your processes if you wish.

The core is a helpdesk solution, but integrated are a small CRM, an asset tracking, sales and po system and (sale) item system that are great supporting tools.

Cons

The only cons we have with the system are small quality of life problems. Fields that might be better on a different position, email history is always the entire ticket and requires you make different tickets if you contact a vendor and want to evade sending other communication to the vendor (you can manually edit old emails out before sending though!).

We don't have any big cons that inhibit our work, anyplace the software wasn't a full fit we've made our own extensions using our own programmers directly with the database.

Giles M.
Overall rating
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

NetHelpDesk Review

Reviewed on 2017/03/07

NetHelpDesk has a strong, versatile and helpful team. Additionally everyone is willing to go out of...

NetHelpDesk has a strong, versatile and helpful team. Additionally everyone is willing to go out of their way to help and offer advice no matter the query. Response times are always quick and on the occasion an issue isn't resolved on the phone you will be kept upto date throughout the life cycle of the ticket.

Colin S.
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Effective Helpdesk System

Reviewed on 2019/06/13

Pros

We have used NetHelpDesk for many years, it transformed the way we organised our helpdesk ticketing.

After several tries using other software, we installed a trial version of NetHelpDesk which we hosted on our own server, it was up and running in hours, easily integrated into our Exchange mail system.

Any issues we had were soon resolved by their support team.

I would recommend this to anyone who needs a robust helpdesk system.

Cons

At first, we were a little overwhelmed by the many modules available, but we found we could cut out the modules we didn’t need making life a lot simpler for the operators.

Verified Reviewer
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2-10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Packed full of feautures

Reviewed on 2020/06/03

Pros

The Software is packed full of features to make it a true end to end solution. The customer Support from HaloPSA is fantasic.

Cons

No native way to securely store passwords, but the guys gave us a great workaround

Showing 5 reviews of 15 Read all reviews

HaloPSA FAQs

Below are some frequently asked questions for HaloPSA.

HaloPSA offers the following pricing plans:

  • Starting from: £29,00/month
  • Pricing model: Subscription
  • Free Trial: Available

https://halopsa.com/pricing/

We do not have any information about HaloPSA features

HaloPSA has the following typical customers:

2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

HaloPSA supports the following languages:

Arabic, Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian

HaloPSA supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

HaloPSA integrates with the following applications:

3CX, Act!, ConnectWise Automate, Continuum CRM, Facebook, Google Calendar, Google Workspace, Jira, Kaseya VSA, KashFlow, MAX Remote Management, Microsoft 365, Microsoft Azure, Microsoft Outlook, Microsoft Power BI, N-central, NinjaRMM, PagerDuty, PayPal, QuickBooks Online Advanced, Quickbooks Online, RMM, Sage Business Cloud Accounting, Skype for Business, Slack, Take Control, Twitter, Xero, Zapier

HaloPSA offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

Related categories

See all software categories found for HaloPSA.