HaloPSA

HaloPSA brings everything an MSP needs into one location.

4,8 /5 (14 reviews) Write a Review!

HaloPSA Overview

What is HaloPSA?

HaloPSA is a single,all-inclusive solution,designed for MSPs. HaloPSA gives you the power to manage your comprehensive service desk with powerful ITIL aligned out-of-the-box functionality.

With an integrated PSA platform you will experience features such as time-tracking and billing, advanced reporting, asset management, remote access, seamless integrations, automation tools and more.Tailored to your requirements with an intuitive UI, you can remedy your client issues with an unlimited PSA solution.

HaloPSA Overview

Pricing

Starting from
£29,00/month

Pricing options

Free Trial
One Time License
Subscription
Value for money

https://halopsa.com/pricing/


HaloPSA Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom, Australia, China and 5 others, India, Japan, Germany, Brazil, Mexico
Supported Languages
Arabic, Chinese (Simplified), Chinese (Traditional), Czech, Danish and 22 others, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Taiwanese, Thai, Turkish, Ukrainian

Media

HaloPSA video HaloPSA screenshot: HaloPSA screenshot: HaloPSA screenshot: HaloPSA screenshot: HaloPSA screenshot: HaloPSA screenshot: HaloPSA screenshot:

HaloPSA Reviews

HaloPSA Reviews

Overall rating
4,8
/
5
Excellent
11

Very good
3

Average
0

Poor
0

Terrible
0

Value for Money
4,5
Features
4,7
Ease of Use
4,1
Customer Support
4,9
100% recommended this app
Robbie E.

Top quality Service Desk software

Nethelpdesk has revolutionised our helpdesk team. The team is now logging many more tickets than previously as it is so easy to do so, and we are able to respond much quicker to incoming tickets.

We are able to use the reporting to analyse the ticket trends and any support problems we have and act on these quickly.

Cannot recommend the software enough!


Steven D.

Flexible helpdesk software

We've been able to use Nethelpdesk to improve tracking of our billable hours by making our administration of helpdesk work less of a drag. The option to access the database has also enabled us to expand any functionality with our own tooling where we found the fit to our processes wasn't fully realised.

Summarised, it's enabled us to do our work as MSPs better than anything we've tried before.


Giles M.

NetHelpDesk Review

NetHelpDesk has a strong, versatile and helpful team. Additionally everyone is willing to go out of their way to help and offer advice no matter the query. Response times are always quick and on the occasion an issue isn't resolved on the phone you will be kept upto date throughout the life cycle of the ticket.


Colin S.

Effective Helpdesk System


Verified Reviewer

Packed full of feautures


Robbie E.
Industry: Information Technology & Services
Company size: 11-50 Employees

Top quality Service Desk software

Used Daily for 1-5 months
Reviewed on 2019/01/15
Review Source: Capterra

Nethelpdesk has revolutionised our helpdesk team. The team is now logging many more tickets than previously as it is so easy to do so, and we are able to respond much quicker to incoming tickets.

We are able to use the reporting to analyse the ticket trends and any support problems we have and act on these quickly.

Cannot recommend the software enough!

Pros

We've been using NHD for just over 4 months, and couldn't be happier with the software. It is very configurable, allowing you to change workflows for your specific needs.

We took advantage of consultancy when we initially signed up, which helped us to get up and running within a few days. We worked very closely with our consultant who was knowledgeable and able to help us change the look and feel to make it a little more familiar to what we were used to.

We are utilising the phone system integration allowing us to log tickets within 5 seconds of the call completion, with most of the required information being collected without any input.

Nethelpdesk is incredibly configurable, you can configure it to meet your exact needs. This can be daunting at first as there is often multiple ways to complete the same thing, but there is an option for almost everything. If you do require help the support team are generally very responsive and helpful.

The development team are very responsive, and will often patch a bug or improvement you find within a few days/weeks.

The feature development is very fast and multiple big features have been developed for the new web ui in the last few months.

The reporting functions are again very configurable and if you need an additional report created the support team can do this for you.

The dashboard feature has enabled us to show basic helpdesk statistics on a TV in the office which helps everyone keep track of how we're performing.

Cons

The web application is unfortunately not as slick as the desktop web interface. The mobile site is okay, but a new app would be a better alternative.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Steven D.
Industry: Information Technology & Services
Company size: 11-50 Employees

Flexible helpdesk software

Used Daily for 1+ year
Reviewed on 2019/01/25
Review Source: Capterra

We've been able to use Nethelpdesk to improve tracking of our billable hours by making our administration of helpdesk work less of a drag. The option to access the database has also enabled us to expand any functionality with our own tooling where we found the fit to our processes wasn't fully realised.

Summarised, it's enabled us to do our work as MSPs better than anything we've tried before.

Pros

Compared to many of the industry leaders we've tried, like Autotask and Connectwise, we find Nethelpdesk a refreshing alternative for work on the helpdesk. We've opted to self-host the software which already enables us to get much more responsive software and database access to make our own reports on top of the report manager in Nethelpdesk itself.

Most everything in the system in configurable to work with your processes if you wish.

The core is a helpdesk solution, but integrated are a small CRM, an asset tracking, sales and po system and (sale) item system that are great supporting tools.

Cons

The only cons we have with the system are small quality of life problems. Fields that might be better on a different position, email history is always the entire ticket and requires you make different tickets if you contact a vendor and want to evade sending other communication to the vendor (you can manually edit old emails out before sending though!).

We don't have any big cons that inhibit our work, anyplace the software wasn't a full fit we've made our own extensions using our own programmers directly with the database.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Giles M.

NetHelpDesk Review

Reviewed on 2017/03/07
Review Source: Capterra

NetHelpDesk has a strong, versatile and helpful team. Additionally everyone is willing to go out of their way to help and offer advice no matter the query. Response times are always quick and on the occasion an issue isn't resolved on the phone you will be kept upto date throughout the life cycle of the ticket.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Colin S.
Industry: Information Technology & Services
Company size: 2-10 Employees

Effective Helpdesk System

Used Daily for 2+ years
Reviewed on 2019/06/13
Review Source: Capterra

Pros

We have used NetHelpDesk for many years, it transformed the way we organised our helpdesk ticketing.

After several tries using other software, we installed a trial version of NetHelpDesk which we hosted on our own server, it was up and running in hours, easily integrated into our Exchange mail system.

Any issues we had were soon resolved by their support team.

I would recommend this to anyone who needs a robust helpdesk system.

Cons

At first, we were a little overwhelmed by the many modules available, but we found we could cut out the modules we didn’t need making life a lot simpler for the operators.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Verified Reviewer
Industry: Information Technology & Services
Company size: 2-10 Employees

Packed full of feautures

Used Daily for 6-12 months
Reviewed on 2020/06/03
Review Source: Capterra

Pros

The Software is packed full of features to make it a true end to end solution. The customer Support from HaloPSA is fantasic.

Cons

No native way to securely store passwords, but the guys gave us a great workaround

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

User recommendation
9,3/10
Based on 14 user ratings
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HaloPSA Pricing

HaloPSA Pricing

Starting from
£29,00/month
Free Trial
One Time License
Subscription
Value for money

https://halopsa.com/pricing/

https://halopsa.com/pricing/

Value for Money
4,5/5
Based on 14 user ratings
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HaloPSA Features

HaloPSA Features

API
Activity Dashboard
Alerts / Escalation
Automatic Notifications
CRM Integration
Chat
Customizable Branding
Email Integration
Instant Messaging
Knowledge Base Management
Monitoring
Multi-Channel Communication
Real Time Monitoring
Reporting & Statistics
Self Service Portal
Social Media Integration
Support Ticket Management
Surveys & Feedback
Third Party Integration
Workflow Management
Features
4,7/5
Based on 14 user ratings
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Categories

Additional information for HaloPSA

Additional information for HaloPSA

Key features of HaloPSA

  • ACT Integration
  • API
  • Access Control
  • Accounting Integration
  • Accounting Management
  • Action Item Tracking
  • Active Directory integration
  • Activity Dashboard
  • Ad hoc Reviews
  • Ad hoc reports
  • Administrative Reporting
  • Alerts / Escalation
  • Application Integration
  • Approval process control
  • Archiving & Retention
  • Asset lifecycle management
  • Asset management
  • Automated scheduling
  • Automatic Notifications
  • Billable Hours Tracking
  • Billing & invoicing
  • Built-in CRM tools
  • Calendar management
  • Call recording
  • Call scripting
  • Call tracking
  • Change management
  • Chat
  • Client portal
  • Communication management
  • Configurable Workflow
  • Configuration Management
  • Contact history
  • Contract drafting
  • Contract management
  • Contractor management
  • Currency conversion
  • Custom fields
  • Customer contract management
  • Customer database
  • Customer service analytics
  • Customizable Branding
  • Customizable billing
  • Customizable reporting
  • Customizable templates
  • Data import
  • Data migration
  • Electronic payments
  • Email alerts
  • Email integration
  • Email notifications
  • Emailing option
  • Employee portal
  • Employee self service
  • Equipment tracking
  • Escalation management
  • Feedback collection
  • Filtered views
  • Fixed asset management
  • Hardware Inventory
  • Help desk management
  • Incident management
  • Instant messaging
  • Inventory Management
  • Knowledge base
  • Manage time spent on requests
  • Mobile integration
  • Monitoring
  • Multi-channel communication
  • Multi-department / project
  • Multi-location
  • One click data migration feature
  • Performance reports
  • Permission management
  • Print management
  • Prioritizing
  • Problem management
  • Productivity reporting
  • Professional Services Automation
  • Project Management
  • Project Templates
  • Project Time Tracking
  • Purchase order management
  • Queue manager
  • QuickBooks Integration
  • Quote management
  • Ratings & reviews
  • Real time analytics
  • Real time reporting
  • Recurring billing
  • Reporting & statistics
  • Role-based permissions
  • Room booking
  • SLA Management
  • Sales Forecasting
  • Sales leads tracking
  • Sales orders
  • Search functionality
  • Self Service Portal
  • Self service password reset tool
  • Service catalog
  • Service level management
  • Service request management
  • Social Media Integration
  • Status Reporting
  • Support ticket tracking
  • Survey generation & distribution
  • Sync calendar with Exchange, Office365 or Google calendar
  • Team calendars
  • Third party integration
  • Ticket management
  • Time Tracking by Client
  • Timesheets
  • Trouble ticketing
  • Workflow management

Benefits

• Fast, Clean Interface: Designed to be quick and intuitive.

• Save time by automating workflows and centralising communication. Easily manage incidents and meet SLAs through HaloPSA's incident management functionality.

• Gain more control over the assets and items lifecycle. Take control over all aspects of assets, items and contacts in a single space to give your team transparency and power.

• Reduce costs, increase productivity and teach new skills. Create an extension of your service with our Self Service Portal. End users can raise requests through the service catalogue and find solutions easily with FAQ's.

• Keep track of projects and make resource spend transparent. Share a live view of all projects on the go to gain clarity and visibility for time tracking and billing.

• Integration with Core Business Systems: Centralise your business processes using HaloPSAs powerful built in integrations.

• ITIL Aligned: Incident, change, problem, service, asset and knowledge management.

• Self Service & Knowledge Base: Improve efficiency by reducing the number of calls to your service desk.

HaloPSA FAQs

HaloPSA FAQs

Below are some frequently asked questions for HaloPSA.

Q. What type of pricing plans does HaloPSA offer?

HaloPSA offers the following pricing plans:

Starting from: £29,00/month

Pricing model: One Time License, Subscription

Free Trial: Available

https://halopsa.com/pricing/

Q. What are the main features of HaloPSA?

HaloPSA offers the following features:

  • ACT Integration
  • API
  • Access Control
  • Accounting Integration
  • Accounting Management
  • Action Item Tracking
  • Active Directory integration
  • Activity Dashboard
  • Ad hoc Reviews
  • Ad hoc reports
  • Administrative Reporting
  • Alerts / Escalation
  • Application Integration
  • Approval process control
  • Archiving & Retention
  • Asset lifecycle management
  • Asset management
  • Automated scheduling
  • Automatic Notifications
  • Billable Hours Tracking
  • Billing & invoicing
  • Built-in CRM tools
  • Calendar management
  • Call recording
  • Call scripting
  • Call tracking
  • Change management
  • Chat
  • Client portal
  • Communication management
  • Configurable Workflow
  • Configuration Management
  • Contact history
  • Contract drafting
  • Contract management
  • Contractor management
  • Currency conversion
  • Custom fields
  • Customer contract management
  • Customer database
  • Customer service analytics
  • Customizable Branding
  • Customizable billing
  • Customizable reporting
  • Customizable templates
  • Data import
  • Data migration
  • Electronic payments
  • Email alerts
  • Email integration
  • Email notifications
  • Emailing option
  • Employee portal
  • Employee self service
  • Equipment tracking
  • Escalation management
  • Feedback collection
  • Filtered views
  • Fixed asset management
  • Hardware Inventory
  • Help desk management
  • Incident management
  • Instant messaging
  • Inventory Management
  • Knowledge base
  • Manage time spent on requests
  • Mobile integration
  • Monitoring
  • Multi-channel communication
  • Multi-department / project
  • Multi-location
  • One click data migration feature
  • Performance reports
  • Permission management
  • Print management
  • Prioritizing
  • Problem management
  • Productivity reporting
  • Professional Services Automation
  • Project Management
  • Project Templates
  • Project Time Tracking
  • Purchase order management
  • Queue manager
  • QuickBooks Integration
  • Quote management
  • Ratings & reviews
  • Real time analytics
  • Real time reporting
  • Recurring billing
  • Reporting & statistics
  • Role-based permissions
  • Room booking
  • SLA Management
  • Sales Forecasting
  • Sales leads tracking
  • Sales orders
  • Search functionality
  • Self Service Portal
  • Self service password reset tool
  • Service catalog
  • Service level management
  • Service request management
  • Social Media Integration
  • Status Reporting
  • Support ticket tracking
  • Survey generation & distribution
  • Sync calendar with Exchange, Office365 or Google calendar
  • Team calendars
  • Third party integration
  • Ticket management
  • Time Tracking by Client
  • Timesheets
  • Trouble ticketing
  • Workflow management

Q. Who are the typical users of HaloPSA?

HaloPSA has the following typical customers:

Small Business, Large Enterprises, Non Profit, Mid Size Business

Q. What languages does HaloPSA support?

HaloPSA supports the following languages:

Arabic, Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Taiwanese, Thai, Turkish, Ukrainian

Q. What type of pricing plans does HaloPSA offer?

HaloPSA has the following pricing plans:

One Time License, Subscription

Q. Does HaloPSA support mobile devices?

We do not have any information about what devices HaloPSA supports

Q. What other apps does HaloPSA integrate with?

HaloPSA integrates with the following applications:

Jira, KashFlow, KashFlow, Microsoft Azure, PagerDuty, QuickBooks Online, Sage Business Cloud Accounting, Slack, Twitter, Xero

Q. What level of support does HaloPSA offer?

HaloPSA offers the following support options:

FAQs, Knowledge Base, Online Support, Video Tutorials, Phone Support