Established in 2002, Brightree is a provider of cloud-based health & medical recording solutions to acute healthcare industries across the United States. The web-based solution serves organizations of all sizes across HME, hospice, home health, HME pharmacy and rehabilitation care segments. Brightree offers four individual products for HME, Home Health, Hospice and Pharmacy businesses respectively.
Brightree for HME is a complete HME / DME billing and business management solution. The solution offers tools for processing medical claims through a single interface. The inbuilt rules-enabled workflow engine allows medical organizations to design their own workflow in just a few steps and automate the execution of administrative tasks such as billing, invoicing, accounting, reporting, etc. The integrated DME module provides customizable tools to manage DME billing, DSO, inventory and other business activities along with the ability to generate real-time business insight. The solution helps medical organizations and staff members to work in compliance with various medical standards.
Brightree for Home Health is an intuitive electronic health record (EHR) solution which combines a cloud-based back-office system and a native iPad point-of-care app for real-time reporting. Medical professionals can create daily care plans for their home patients and share these with them via a mobile app.
Brightree Hospice software is designed to address the needs of in-patient and in-home hospice care centers. The solution offers end-to-end workflow and billing management features with ad-hoc reporting capabilities.
Brightree also offers an inventory and finance management solution designed primarily for pharmacies, called Brightree HME Pharmacy. This helps with the management of medical supplies, tracking of in-house inventory levels, coordination with suppliers and retention of visibility on business performance, among others. All Brightree solutions are HIPAA compliant. Some of their listed clients are Progressive Medical, At Home Medical Supplies, Patients Care Medical Supply, and Punxsy Medical Supply.
Very professional group that know their product well, and are eager to help find solutions to issues that come up. Software (once setup and trained) is easy to navigate.
-ease of use for field staff (iPad App)
-lots of built in reports for getting data out of the system
-easy to contact support and get resolutions
-constantly updating and developing enhancements to the product
-constantly keeping customers up to date on reg. changes, and upcoming product changes and timelines
-documentation is straight forward and easy to follow
-order compliance features keep us compliant with orders when scheduling visits
-takes lots of time and training to get used to
-scheduling components lacking compared to old solution
-expensive compared to our old solution (we were grandfathered into a very old rate so this was just us getting into modern licensing costs)
- only guaranteed 100% comparability with their Web product by using Internet Explorer (which even MS says you shouldn't use anymore!). Only about 95% of the product works in Chrome or Firefox.
- lots of time spent (months before deployment) learning and setting up the product. But they have streamlined this as much as i think they can.
I do not work for the company that had Brightree any longer and I truely miss it. The software I use now is awful! (Homecare Homebase)
From my past experiences Brightree is the easiest, most user friendly healthcare software available. Each admission is separated so you are not guessing. Information you need is readily available. You don't have to search and search. I love that the cert period is at the top of every page. All physician orders are in a neat, tidy format and can be sent/resent from your PC as well as tagged as received signed by physician all in one place. Visit management is my favorite. It is easy to differentiate between a regular visit and an oasis, and if the visit is open or closed. The order frequency is shown without digging for it and the clinician responsible is clear (all very helpful for the billers). Communication notes are also neat in appearance, in one place and can be filtered. Scanning documents into the system is easy and multiple docs can be scanned at once as separate documents. The medication profile is also neat and easy to configure. Same with the diagnosis profile. The scheduling console is so easy, immediate updating, all the field staff has to do to see their visits is sync their device. New referral input is seamless. As long as you have the information to put in a referral can be complete in minutes. The support that you get with Brightree is outstanding. If there are any questions or issues the staff is helpful and polite, and will have a resolution quickly.
The only con I ever found was opening scanned documents. I seemed to take a while to open, but I'm not too sure that wasn't due to poor internet capability. Some days it was not good and other days it was perfect.
As the Chief Executive Officer of a hospice program, one of my priorities is to select and utilize a software vendor which stands behind their product, proactively researches and implements enhancements ahead of ever changing regulatory requirements, as well as provides exceptional customer service support to our team. Brightree Hospice software not only meets these requirements, they exceed them. The reporting features is one of my favorite components Brightree Hospice offers. It has been a vital instrument in efficiently managing our multifaceted hospice program, which consists of home hospice services, general inpatient and respite care in our freestanding hospice house, medical equipment management, our transitions program, as well as our palliative care program. The Dashboard feature is helpful as it allows me to quickly identify trends in our average daily census, length of stay, etc. Implementation of the software was not nearly as complicated and chaotic as I expected. Each person assigned to our implementation team from the project manager to the Dawn, our on-site trainer, were very knowledgeable, friendly, and helpful. The entire Brightree Hospice team worked together to insure our implementation was a success. I highly recommend Brightree Hospice software to any hospice program which is not just looking software but a dedicated partner in the successful execution of the clinical, back office, billing, and administrative complexity of hospice care.
The Care Communicate function could be enhanced to allow more flexibility with who messages are sent to. Example, groups, teams, etc. and more than 10 people per message. Also wish there was a way for the I-Phone to notify you when a message has been communicated to your i-phone app verses having to check every so often. Otherwise, very satisfied with Brightree Hospice software.
Overall, our experience has been very, very positive. The company has continued to invest in development and advancements and has many things under development right now. There is the opportunity to part of BETA testing and give input. Onboarding new users is faster than it has ever been for the agency. Workflows and Task lists have changed how we complete documentation and get visits to billing faster than we have before. The company offers much support with dedicated account reps and customer service. Upgrades for the majority go smoothly.
The software has easy to follow work flows for field users. The patient record is organized into logical sections and information is easy to find. There are many, many reports which can be customized in almost endless ways. Work is organized into task lists so it is in front of the staff that need to see it-visits that need to be closed, visits that need to be scheduled, OASIS that needs to be reviewed for example. It is web-based so we have less financial investment into servers, upgrades, IT and application down time. Upgrades are made often by Brightree and the company makes a huge effort to stay ahead of regulatory changes and requirements, best practices and incorporates them into the software. There are monthly webinars about new features, planned upgrades, how to optimize the software which are very helpful. Account representatives are very knowledgeable and responsive. Using an ipad is lightweight and less of an investment than a laptop.
Errors are hard to correct. For example, if staff enter an order incorrectly, once it is saved it is a little bit of a process to correct. This was very difficult to get used to and would definitely be the one thing I would change if I could.
My review of the Brightree EMR program is from the billing perspective. I began with this program when it was CareAnyware and transitioned to Brightree and remain a current user today. I am one of the Super Users in our organization and assist with troubleshooting issues and training staff on a day to day basis.
This program is a comprehensive clinical, operational and financial system in a web-based environment. The automated billing functionality allows increased efficiency in our office. Electronic patient records provide our agency with the necessary documentation to produce clean claims sent to Medicare and Medicaid as well as commercial insurance companies. This is very important in today's healthcare setting with an increased focus on medical record reviews/audit requests. The billing process is completely automated and is set-up according to individual payor rules including calculation of PPS adjustments and accurate reflection of AR balances which automatically adjust contractual adjustments as well. Auto-posting of PPS remits allows more time to be spent on collections. Finally, most all system updates are performed by Brightree. With the ever-changing regulatory world, it is imperative you have a system that remains on top of these changes, however, small or large they may be. Our agency prides ourself on regulatory compliance and Brightree's diligence in updating their system with the current changes allows us to remain confident that our claims and clinical documentation meet these standards.
In regards to the billing function of Brightree's home health program, there appear to be very few cons.
1) The Medicare Secondary billing process is not fully available and would be helpful in today's society where we are working longer, even after becoming eligible for Medicare.
2) would like to be able to edit the "canned" reports. Specifically the AR report in order to add the DOB. This is a required demographic when performing follow-up/collections.
Contact Brightree for pricing information.
• Brightree enables medical facilities to automate the sharing of purchase orders with their suppliers in a timely manner, ensuring that stock never runs out.
• The solution helps businesses to improve patient care by monitoring drug-to-drug and drug-to-allergy interactions before prescribing medication to patients.
• Medical institutes can generate and maintain a centralized patient database and access patient records from anywhere, anytime.
• The solution helps in creating care plan documentation for home care patients with guided medical instructions for focused medical treatment.
• Brightree offers an Open API enabling integration with, and data import/export to, third party ERP, CRM and BI applications.
Below are some frequently asked questions for Brightree.
Brightree offers the following pricing plans:
Pricing model: Subscription
Free Trial: Not Available
Contact Brightree for pricing information.
Brightree offers the following features:
Brightree has the following typical customers:
Large Enterprises, Mid Size Business, Small Business
Brightree supports the following languages:
Brightree has the following pricing plans:
Brightree supports the following devices:
Brightree integrates with the following applications:
Luma Health, Microsoft Dynamics CRM
Brightree offers the following support options:
FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials