MatrixCare Home Health & Hospice

Scalable, connected, cloud-based EHR for post-acute

About MatrixCare Home Health & Hospice

Innovative software and superior service

Setting the standard.
MatrixCare is proud of our Best in KLAS honor—recognized three years in a row and earning the highest scores ever for our category. But our commitment to innovation doesn’t stop there. As the industry moves to value-based care, we’re ready. Because we’ve always focused on solving for the providers’ experience and delivering quality outcomes for the people they serve. It’s what we do best.

Quality first.
With this new industry-wide emphasis on value, it’s good to know that’s where we’ve always put our energy: into better results, for everyone.

Our range of offerings is unmatched, spanning multiple settings and adapting to need.
Thousands of customers depend on our high-performing solutions.
We understand the value and importance of time and cost savings.
We are future-focused, leading through constant innovation.
MatrixCare is powered by people, for people.
One good thing leads to another.
We treat everyone—customers, competitors, and each other—with dignity. It’s how we’ve earned the trust and respect of more people in the healthcare industry. As the leading provider of clinical and financial management software for a broad range of care settings outside of the hospital, we’re proving every day that excellence matters. And that when we put the power of exceptional technology to work, we can increase efficiency, elevate the quality of care, improve quality of life, and empower people to live well.

Data security.
We’re dedicated to proactively solving the complex challenges of information security, strengthening our defenses against threats, and mitigating risks. As such, we’ve built our processes and protocols from best practices in order to maintain data integrity for our business, employees, our partners, customers, and patients.

Key benefits of MatrixCare Home Health & Hospice

Benefits of MatrixCare for home health

Patient management
Our home health software streamlines patient management from the flow of information between referring physician, case managers/discharge planners, and your organization, through intake, Medicare eligibility checks, and admissions. This collaborative approach keeps the focus on patients while helping all stakeholders meet their quality-measure goals.

Advanced scheduling technology includes action lists, alerts, and working by exception to make your team more efficient. You can see multiple patient/caregiver schedules at once and filter based on discipline, level of care, patient care location, and more to match employees to patients.

Operate efficiently
Beyond core software, we offer a range of modules, services, and integrations you can tailor to your specific needs. Some options include document management, eClaims, eFax, EVV, auto mileage calculation, PBM, SHP, physician portal, eReferral, RCM, and OASIS review.

Our consultants will work one-on-one with you—in remote or on-site sessions—to understand your home health business needs. We will help you establish best practices, and develop stable, repeatable, scalable processes.

Clinical management
Our point-of-care tool lets clinicians document efficiently, completely, and accurately while they’re with a patient. The technology securely captures documentation, photos, orders, and other data, regardless of connectivity. And built-in checks ensure necessary data is entered at the point of care, so all compliance and regulatory requirements are met.

Office management
Our office management solution helps ensure clinicians are consistently capturing and submitting complete, compliant documentation. These decreases quality-assurance workload because everything automatically flows from the point-of-care to the back office. Reports and dashboards track key performance indicators (KPIs) and other data to improve decision-making for your home health organization and for your referral sources.

Financial management
Point-of-care documentation is integrated into billing to improve time-to-bill submissions. The automated eClaims feature allows 837 Medicare claim files to be sent directly to CMS. Built-in rules and validations make sure bills are accurate before they’re submitted, reducing denials and increasing cash flow. And a suite of financial reports gives you the visibility to manage your home health business.

Optimize your process
Thorough documentation leads to more accurate claims, and guards against denials and takebacks
Alerts and task hotlists increase accuracy of clinical and patient information—before a claim is dropped
Built-in rules and validations deliver cleaner claims and improved billing accuracy, before submission

Work more efficiently
Complete, accurate, and compliant documentation reduces quality assurance workload
Digital referrals, forms, and patient records eliminate paper, streamline processes, and make general administrative work more efficient
A comprehensive dashboard with key performance indicators and hundreds of customizable reports helps keep you on top of your business goals
Built-in alerts push time-sensitive tasks to the right people, streamlining operations
Centralized patient information keeps the whole care team on the same page
Our web-based platform eliminates the need for software updates and costly IT infrastructure

Ensure compliance
Built-in best practices—courtesy of CareTouch Logic™—guide OASIS questioning, and ensure notations whenever visits are opened or closed, for added protection against audits
Rules-based processes prevent scheduling without prior order or authorization, to improve compliance
Web-based system automatically delivers clinical and regulatory updates

Improve patient care
Mandatory logic-based questions and workflows help clinicians document directly against the care plan, improving visit documentation and compliance, and highlighting progress.
Home-health-specific clinical content and functions are included for all disciplines, so care plans are easier to build.
Nursing and social work disciplines can also drive patient assessment, treatment, and documentation regarding problems or interventions defined in the care plan.
Centralized patient information keeps the whole team on the same page so they can provide the highest quality care.
Automated patient updates and histories are documented by discipline, so care teams are coordinated.

Devices

Business size

S M L

Markets

United States

Supported Languages

English

Images

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Features

Total features of MatrixCare Home Health & Hospice: 40

  • API
  • Appointment Management
  • Assessment Management
  • Audit Management
  • Bereavement Management
  • Billing & Invoicing
  • Care Plan Management
  • Caregiver Scheduling
  • Case Management
  • Claims Management
  • Client Management
  • Compliance Management
  • Customizable Reports
  • EMR/EHR
  • Electronic Signature
  • Expense Tracking
  • For Non-Medical Care
  • HIPAA Compliant
  • Insurance Management
  • Inventory Management
  • Medication History
  • Mobile Access
  • Patient Intake
  • Patient Records Management
  • Payroll Management
  • Physician Portal
  • Purchase Order Management
  • Quality Assurance
  • Real Time Reporting
  • Reporting/Analytics
  • Revenue Management
  • Rules-Based Workflow
  • Scheduling
  • Supplier Management
  • Task Progress Tracking
  • Third Party Integrations
  • Time & Expense Tracking
  • Time Tracking by Client
  • Volunteer Management
  • Workflow Management

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Reviews

Overall rating

4,2 /5
(257)
Value for Money
4/5
Features
4,1/5
Ease of Use
4,2/5
Customer Support
4,1/5

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Showing 5 reviews of 257
Tiffany S.
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 11-50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

*~ Amazing ~*

Reviewed on 2019/12/17

The benefits of this program are vast. The system streamlines everything into one platform without...

The benefits of this program are vast. The system streamlines everything into one platform without having to have multiple programs or browsers open to complete one task. Their customer service is superb! Highly recommend!

Pros

This software is easy to use with guides that allow you helpful tips on how to complete the tasks at hand. If I ever get stuck, creating a help ticket or "case" is easy and takes just a few minutes. The turnaround from their help center staff is quick and amazing! I have always received an answer to my question and if the first help center employee didn't know, they kept my case open while they helped figure it out.
The accessibility of this system is an amazing feature as well. The IE browser can be utilized from virtually anywhere, making this charting system easy to use with automatic updates being done seamlessly.
The report function is AMAZING also! This feature allows you to customize reports and if needed, export to Microsoft Excel. The report feature also allows you to customize and save your report as your own. This is such a time-saving bonus!
Their billing software is great also, allowing for daily billing to be completed with ease. Again, if I ever encounter a problem, the solution is just a few clicks away.

Cons

This system did take a few weeks to get used to, but what system doesn't. This isn't really a drawback, just a learning curve. Hang in there.....it gets easier!

Janell S.
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 51-200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

EMR that truly understands both Clinical Workflow and Billing and Administrative Needs!

Reviewed on 2021/01/29

Pros

I love the fact that we can use it for all our Clinical, billing, and administrative needs.

It is efficient and updated with the regulations to ensure we are compliant.

Cons

We would like more ability to customize visit note templates and not have to use a copy and paste functionality into the Narrative section.

Chris G.
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 51-200 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

GAH Brightree Story

Reviewed on 2016/11/04

Overall the experience has been a great option for our Field Staff. The office side and reports...

Overall the experience has been a great option for our Field Staff. The office side and reports have not been what we really would like it to be. The field staff seem to really like the iPad. They went from using large lap tops to the iPad and have seen better bedside documentation due to it helping not be such a "barrier" for them. I like how it helps with compliance and makes sure you document so that you are covering all the required information needed for Medicare. As with any electronic devices, the issues are connectivity, have some difficulty when updates come along, glitches, etc. AFO has recently made some major updates and we had some issues with it, but we contacted Chris from Brightree and he took the time to go through each of our frustrations and helped get resolution to this. Feel that with the update some of the AFO process takes longer, but it is getting better the more I use it. Our biggest issue is the reports. Our business office does not really trust the reports and have had many issues and reporting of different issues throughout the time we have had Brightree. I use several reports to make sure I do not miss anything and not all reports give same information and back up each other. We still do a lot of manual tracking to ensure we do not miss anything. Which in return is costly and time consuming. But if you do not trust what you are getting from a source you always double check your results to what you manually log.

Pros

The easier accessibility for Field staff with the iPad. Feel that all the Medicare changes are incorporated into by Brightree therefore we are documenting towards what they will require if audited.

Cons

The reports do not feel they are reliable. We do a lot of manual tracking along with the reports and we do continue to see discrepancies. When reporting an issue the turn around on answers is very slow. Also, we feel we give adequate information when we report something, but we always get that it is not enough or want the same information again that we already gave.
Going back to when we started the super user process was very stressful and feel should be over longer period of time. Just watching 100 hours of video and then going to the device was not helpful. We actually problem solve many things on our own. We did have a time that we actually new more about the system and how it should work than the one who was suppose to be teaching us. This was in the first few months of learning and then launching the system! We did not have on site training it was all by dialing in and on a time limit.

Pierce D.
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 11-50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Costly but fully featured and constanly developing

Reviewed on 2019/06/19

Very professional group that know their product well, and are eager to help find solutions to...

Very professional group that know their product well, and are eager to help find solutions to issues that come up. Software (once setup and trained) is easy to navigate.

Pros

-ease of use for field staff (iPad App)
-lots of built in reports for getting data out of the system
-easy to contact support and get resolutions
-constantly updating and developing enhancements to the product
-constantly keeping customers up to date on reg. changes, and upcoming product changes and timelines
-documentation is straight forward and easy to follow
-order compliance features keep us compliant with orders when scheduling visits

Cons

-takes lots of time and training to get used to
-scheduling components lacking compared to old solution
-expensive compared to our old solution (we were grandfathered into a very old rate so this was just us getting into modern licensing costs)
- only guaranteed 100% comparability with their Web product by using Internet Explorer (which even MS says you shouldn't use anymore!). Only about 95% of the product works in Chrome or Firefox.
- lots of time spent (months before deployment) learning and setting up the product. But they have streamlined this as much as i think they can.

Jennifer L.
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 51-200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Shortens visit documentation time, improved our days to RAP, great customer service

Reviewed on 2019/08/01

Very positive, our trainers and project manager were very knowledgeable, professional, and flexed...

Very positive, our trainers and project manager were very knowledgeable, professional, and flexed to meet our needs. Can't say enough about the customer service there after -- support has been wonderful. Such a relief for us!

Pros

Much more modern than our previous software -- user friendly for the clinicians, helps cut documentation time. Functions well, no down-time, and is very easy to Navigate. There are great reporting features and they are doing good preparations for PDGM. Their customer service is light-years ahead of our previous vendors -- very responsive. This is truly meant to be a point of care system -- so it means everyone has to stay current in their workflows. This has helped us decrease our days to RAP, improve order turn around time, and improved satisfaction among our field staff.

Cons

The back-office training could have been better -- much of the training was received prior to go-live. Additional training and support after go-live to work through back-office workflows would have been helpful for us.

Showing 5 reviews of 257 Read all reviews

MatrixCare Home Health & Hospice FAQs

Below are some frequently asked questions for MatrixCare Home Health & Hospice.

MatrixCare Home Health & Hospice offers the following pricing plans:

  • Starting from:
  • Pricing model: Subscription
  • Free Trial: Not Available

Contact MatrixCare for pricing information.

We do not have any information about MatrixCare Home Health & Hospice features

MatrixCare Home Health & Hospice has the following typical customers:

Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

MatrixCare Home Health & Hospice supports the following languages:

English

MatrixCare Home Health & Hospice supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

We do not have any information about what integrations MatrixCare Home Health & Hospice has

MatrixCare Home Health & Hospice offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

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