Brightree

Brightree

Cloud-based EHR for hospitals & clinics

3.8/5 (260 reviews)

Brightree Overview

Established in 2002, Brightree is a provider of cloud-based health & medical recording solutions to acute healthcare industries across the United States. The web-based solution serves organizations of all sizes across HME, hospice, home health, HME pharmacy and rehabilitation care segments. Brightree offers four individual products for HME, Home Health, Hospice and Pharmacy businesses respectively.

Brightree for HME is a complete HME / DME billing and business management solution. The solution offers tools for processing medical claims through a single interface. The inbuilt rules-enabled workflow engine allows medical organizations to design their own workflow in just a few steps and automate the execution of administrative tasks such as billing, invoicing, accounting, reporting, etc. The integrated DME module provides customizable tools to manage DME billing, DSO, inventory and other business activities along with the ability to generate real-time business insight. The solution helps medical organizations and staff members to work in compliance with various medical standards.

Brightree for Home Health is an intuitive electronic health record (EHR) solution which combines a cloud-based back-office system and a native iPad point-of-care app for real-time reporting. Medical professionals can create daily care plans for their home patients and share these with them via a mobile app.

Brightree Hospice software is designed to address the needs of in-patient and in-home hospice care centers. The solution offers end-to-end workflow and billing management features with ad-hoc reporting capabilities.

Brightree also offers an inventory and finance management solution designed primarily for pharmacies, called Brightree HME Pharmacy. This helps with the management of medical supplies, tracking of in-house inventory levels, coordination with suppliers and retention of visibility on business performance, among others. All Brightree solutions are HIPAA compliant. Some of their listed clients are Progressive Medical, At Home Medical Supplies, Patients Care Medical Supply, and Punxsy Medical Supply.

Pricing

Starting from
N/A
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

United States

Supported Languages

English

Brightree Reviews

Overall rating
3.8/5
83% positive reviews
114
Excellent
101
Very good
36
Average
8
Poor
1
Terrible
Pierce D.

Costly but fully featured and constanly developing

Used Daily for 6-12 months
Reviewed on 2019/06/19
Review Source: Capterra

Very professional group that know their product well, and are eager to help find solutions to issues that come up. Software (once setup and trained) is easy to navigate.

Pros

-ease of use for field staff (iPad App)
-lots of built in reports for getting data out of the system
-easy to contact support and get resolutions
-constantly updating and developing enhancements to the product
-constantly keeping customers up to date on reg. changes, and upcoming product changes and timelines
-documentation is straight forward and easy to follow
-order compliance features keep us compliant with orders when scheduling visits

Cons

-takes lots of time and training to get used to
-scheduling components lacking compared to old solution
-expensive compared to our old solution (we were grandfathered into a very old rate so this was just us getting into modern licensing costs)
- only guaranteed 100% comparability with their Web product by using Internet Explorer (which even MS says you shouldn't use anymore!). Only about 95% of the product works in Chrome or Firefox.
- lots of time spent (months before deployment) learning and setting up the product. But they have streamlined this as much as i think they can.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

7.0/10
Stacy H.

Brightree is the best healthcare software out there

Used Daily for 2+ years
Reviewed on 2018/10/23
Review Source: SoftwareAdvice

I do not work for the company that had Brightree any longer and I truely miss it. The software I use now is awful! (Homecare Homebase)

Pros

From my past experiences Brightree is the easiest, most user friendly healthcare software available. Each admission is separated so you are not guessing. Information you need is readily available. You don't have to search and search. I love that the cert period is at the top of every page. All physician orders are in a neat, tidy format and can be sent/resent from your PC as well as tagged as received signed by physician all in one place. Visit management is my favorite. It is easy to differentiate between a regular visit and an oasis, and if the visit is open or closed. The order frequency is shown without digging for it and the clinician responsible is clear (all very helpful for the billers). Communication notes are also neat in appearance, in one place and can be filtered. Scanning documents into the system is easy and multiple docs can be scanned at once as separate documents. The medication profile is also neat and easy to configure. Same with the diagnosis profile. The scheduling console is so easy, immediate updating, all the field staff has to do to see their visits is sync their device. New referral input is seamless. As long as you have the information to put in a referral can be complete in minutes. The support that you get with Brightree is outstanding. If there are any questions or issues the staff is helpful and polite, and will have a resolution quickly.

Cons

The only con I ever found was opening scanned documents. I seemed to take a while to open, but I'm not too sure that wasn't due to poor internet capability. Some days it was not good and other days it was perfect.

Rating breakdown

Ease of Use

Likelihood to recommend

10.0/10
Jason C.

Brightree Hospice software is well worth the investment.

Reviewed on 2015/09/30
Review Source: SoftwareAdvice

Pros

As the Chief Executive Officer of a hospice program, one of my priorities is to select and utilize a software vendor which stands behind their product, proactively researches and implements enhancements ahead of ever changing regulatory requirements, as well as provides exceptional customer service support to our team. Brightree Hospice software not only meets these requirements, they exceed them. The reporting features is one of my favorite components Brightree Hospice offers. It has been a vital instrument in efficiently managing our multifaceted hospice program, which consists of home hospice services, general inpatient and respite care in our freestanding hospice house, medical equipment management, our transitions program, as well as our palliative care program. The Dashboard feature is helpful as it allows me to quickly identify trends in our average daily census, length of stay, etc. Implementation of the software was not nearly as complicated and chaotic as I expected. Each person assigned to our implementation team from the project manager to the Dawn, our on-site trainer, were very knowledgeable, friendly, and helpful. The entire Brightree Hospice team worked together to insure our implementation was a success. I highly recommend Brightree Hospice software to any hospice program which is not just looking software but a dedicated partner in the successful execution of the clinical, back office, billing, and administrative complexity of hospice care.

Cons

The Care Communicate function could be enhanced to allow more flexibility with who messages are sent to. Example, groups, teams, etc. and more than 10 people per message. Also wish there was a way for the I-Phone to notify you when a message has been communicated to your i-phone app verses having to check every so often. Otherwise, very satisfied with Brightree Hospice software.

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Angela L.

Highyl recommend

Used Daily for 1+ year
Reviewed on 2019/06/03
Review Source: Capterra

Overall, our experience has been very, very positive. The company has continued to invest in development and advancements and has many things under development right now. There is the opportunity to part of BETA testing and give input. Onboarding new users is faster than it has ever been for the agency. Workflows and Task lists have changed how we complete documentation and get visits to billing faster than we have before. The company offers much support with dedicated account reps and customer service. Upgrades for the majority go smoothly.

Pros

The software has easy to follow work flows for field users. The patient record is organized into logical sections and information is easy to find. There are many, many reports which can be customized in almost endless ways. Work is organized into task lists so it is in front of the staff that need to see it-visits that need to be closed, visits that need to be scheduled, OASIS that needs to be reviewed for example. It is web-based so we have less financial investment into servers, upgrades, IT and application down time. Upgrades are made often by Brightree and the company makes a huge effort to stay ahead of regulatory changes and requirements, best practices and incorporates them into the software. There are monthly webinars about new features, planned upgrades, how to optimize the software which are very helpful. Account representatives are very knowledgeable and responsive. Using an ipad is lightweight and less of an investment than a laptop.

Cons

Errors are hard to correct. For example, if staff enter an order incorrectly, once it is saved it is a little bit of a process to correct. This was very difficult to get used to and would definitely be the one thing I would change if I could.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10
Jennifer L.

Shortens visit documentation time, improved our days to RAP, great customer service

Used Daily for 6-12 months
Reviewed on 2019/08/01
Review Source: Capterra

Very positive, our trainers and project manager were very knowledgeable, professional, and flexed to meet our needs. Can't say enough about the customer service there after -- support has been wonderful. Such a relief for us!

Pros

Much more modern than our previous software -- user friendly for the clinicians, helps cut documentation time. Functions well, no down-time, and is very easy to Navigate. There are great reporting features and they are doing good preparations for PDGM. Their customer service is light-years ahead of our previous vendors -- very responsive. This is truly meant to be a point of care system -- so it means everyone has to stay current in their workflows. This has helped us decrease our days to RAP, improve order turn around time, and improved satisfaction among our field staff.

Cons

The back-office training could have been better -- much of the training was received prior to go-live. Additional training and support after go-live to work through back-office workflows would have been helpful for us.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10

Brightree Pricing

Starting from
N/A
Pricing options
Free Trial
Subscription
Value for money

Contact Brightree for pricing information.

Brightree Features

  • Appointment Management
  • Billing & Invoicing
  • Claims Management
  • Compliance Management
  • HIPAA Compliance
  • Workflow Management

  • Activity Dashboard
  • Automated Scheduling
  • Automatic Notifications
  • Calendar Management
  • Charting
  • Client Portal
  • Customizable Reporting
  • Customizable Templates
  • Document Management
  • Document Storage
  • Records Management
  • Reminders
  • Reporting & Statistics
  • Self Service Portal

Additional information for Brightree

Key features of Brightree

  • API
  • Accurately bill medical expenses
  • Business analysis & insight
  • Business workflow management
  • Compliance management
  • Distributor/manufacturer relationship management
  • Dynamic user interface
  • Electronic signature capture
  • Generate electronic purchase orders
  • HIPAA-compliance
  • HME/DME billing management
  • Insurance claim generation & processing
  • Integrated IDT reporting capabilities
  • On-site employee tracking
  • Optimize inventory controls
  • Patient/Doctor appointment scheduling
  • Revenue management
  • Rules-enabled workflow
  • Third party integrations
  • Time/task reporting

Benefits

• Brightree enables medical facilities to automate the sharing of purchase orders with their suppliers in a timely manner, ensuring that stock never runs out.

• The solution helps businesses to improve patient care by monitoring drug-to-drug and drug-to-allergy interactions before prescribing medication to patients.

• Medical institutes can generate and maintain a centralized patient database and access patient records from anywhere, anytime.

• The solution helps in creating care plan documentation for home care patients with guided medical instructions for focused medical treatment.

• Brightree offers an Open API enabling integration with, and data import/export to, third party ERP, CRM and BI applications.

Brightree FAQs

Below are some frequently asked questions for Brightree.

Q. What type of pricing plans does Brightree offer?

Brightree offers the following pricing plans:

Pricing model: Subscription

Free Trial: Not Available

Contact Brightree for pricing information.

Q. What are the main features of Brightree?

Brightree offers the following features:

  • API
  • Accurately bill medical expenses
  • Business analysis & insight
  • Business workflow management
  • Compliance management
  • Distributor/manufacturer relationship management
  • Dynamic user interface
  • Electronic signature capture
  • Generate electronic purchase orders
  • HIPAA-compliance
  • HME/DME billing management
  • Insurance claim generation & processing
  • Integrated IDT reporting capabilities
  • On-site employee tracking
  • Optimize inventory controls
  • Patient/Doctor appointment scheduling
  • Revenue management
  • Rules-enabled workflow
  • Third party integrations
  • Time/task reporting

Q. Who are the typical users of Brightree?

Brightree has the following typical customers:

Large Enterprises, Mid Size Business, Small Business

Q. What languages does Brightree support?

Brightree supports the following languages:

English

Q. What type of pricing plans does Brightree offer?

Brightree has the following pricing plans:

Subscription

Q. Does Brightree support mobile devices?

Brightree supports the following devices:

iPad

Q. What other apps does Brightree integrate with?

Brightree integrates with the following applications:

Luma Health, Microsoft Dynamics CRM

Q. What level of support does Brightree offer?

Brightree offers the following support options:

FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials