MagHub is the complete software solution for any media publishing business. Whether the publisher is 5 - 100 users, MagHub presents the largest feature set of any other media publishing tool available. Features include Ad Sales, CRM, Order Management, Vendor/Freelance Management, Marketing Tools such as a built out automation engine similar to the larger workflow/automation at a fraction of the cost that is built directly into the system, Subscription management with customizable branding and themes for the portals, distribution, layout and production, and so much more. Our base package has everything a publisher needs to get started in this business, and as they grow, MagHub will grow with them.
What sets MagHub apart from their competitors? MagHub has a 100% U.S. Based Staff, development happens in the offices in Ann Arbor, MI, every day. MagHub updates the 2nd Tuesday of every month, and has done so since creation. MagHub has the highest rated support/on-boarding team of any other software provider out there. With technologies such as Live Chat, Pendo Integration, Support Ticketing, Onsite Training, In-Office Free Training, Videos, Webinars, Champion Channels, and more, MagHub makes sure that when a client's site goes live, it's ready to go.
The features mentioned above are just a small portion of features available for MagHub clients to utilize, with monthly updates, this content will need to be updated by the 2nd Tuesday of next month! We find it easier to learn more about MagHub by reaching out to us on our website.
In addition to everything already stated, the switch to MagHub has helped us to cut the costs associated with using two different programs. It has also become a huge time saver for our accounting department.
Ease of use and having everything in one database is wonderful; the fact that we have combined what we previously had with Pre1 and QuickFill has streamlined the process and made it extremely efficient. Above all, being able to access circulation and advertising info in one place is key for me as a publisher. And I can count on the info being right with MagHub.
On the circulation side of the business, renewals have become easier with MagHub. Tracking and handling group subscriptions is also a big plus for us now since it was very difficult to handle these subscribers with our old system. We are able to easily see our print vs. digital subscribers, and comp subscriptions for our prime advertisers are now also easy to track as well.
Billing advertisers through MagHub is also a big plus for us. Whereas our accounting department previously had to use a separate accounting system to manually bill and send invoices with the USPS, we can now upload ads into MagBuilder and email them out to clients. This has been an incredible time saver!
The biggest plus for us has been customer support! With MagHub we are never left hanging for days or weeks to resolve an issue. Live Chat is wonderful. And if for some reason they cannot answer our question immediately, it is kicked up to a higher level and we have a response within 24 hours.
Moreover, the MagHub team was able to customize a lot of the initial setup for us which was a big factor in making this change.
There have been very few negative issues with making the move to MagHub. Our biggest challenge was that we sell many books, articles, and other specialty items on our website. While there was no way to handle these sales initially, MagHub was able to set up a great system for us whereby we can now track everything we sell and who we sell it to.
Good afternoon Poppy,
Thank you for your expansive review of MagHub! Also, we are glad that MagHub was able to fit your unique needs of books, articles, and other specialty items; as we always tell our clients, MagHub is made by you, for you.
MagHub Marketing Team
We love being able to track our sales issue to issue. We have definitely benefitted from having MagHub because more of our tasks can be automated through MagHub than with our old software. We love having a Client Center portal, even though it's been a challenge to get all of our customers to use it. The ones that do use it love it, and it most definitely makes our job easier when they do!
I like the live chat feature most. Because we're always finding new things the software can do for us, it's helpful to have someone answer a quick question through live chat. Everyone is super friendly and accommodating. If the question is too complex for live chat, and I end up filling out a feature request or problem ticket, I always have a satisfactory follow-up.
We just recently started using the Subscriber section of the software (about 6 months or so ago). Adding and invoicing new subscriptions is a multi-step process which is somewhat tedious. Also, we would love more customization of subscription invoices. Right now, if someone purchases more than one subscription (such as their own plus gifts), they have to receive multiple invoices instead of one invoice for their purchase. This is super irritating and creates more work on our end.
Thank you for your positive remark! Our support team is what sets up apart from everyone else. We pride ourselves in offering more avenues for our clients to chat with our U.S. based support team. Keep an eye out for the subscriptions sections, as we are constantly adding tweaks/improvements to make the process easier for everyone.
Overall experience has been excellent. It was nerve wracking at first switching from the past software we used but we were able to import our data successfully and had strong help along the way.
We switched to MagHub at the end of 2016 and found it to be the best option for managing our clients, ads and running in depth reports into our data. Like most new customers, there were some kinks we needed worked out here and there and the MagHub team was very responsive and found solutions to our needs. Overall the ease of use as well as the customization of the software has been very important to us.
The is very little we dislike about the software. The only thing we have experienced difficulty with is catering it to some of our international sales reps and sales reps that deal with international companies. It can be a bit time consuming entering international addresses since you are forced to pick a state/province for international locations, which can be very tricky with European and Asian countries.
Thank you for your comments James, we are glad the nerve-wracking has surpassed and the group is happy with MagHub. As we continue to grow outside of the US market expect more and more international features to come, similarly to the multiple currencies that was featured recently.
We migrated our in-house CRM database to MagHub in 2017 to take advantage improve our overall order-entry and tracking processes. MagHub understands the needs of publishers and their background was a big asset in the conversion process. The platform has been reliable and their service and support has been top-notch.
MagHub's service and support through the transition from our CRM to their platform was great. They continue to be responsive to our needs and are consistently bringing new features to their product on a monthly basis. The input from their user community is a big consideration in determining the enhancement schedule. An added plus for us with MagHub is the availability of their Data Warehouse which has opened the door to integration with other 3rd party tools.
While MagHub has numerous reports available in their system, at times it has been difficult getting users familiar with what reports will meet their needs most appropriately. Reporting enhancements have been added to the product that have helped in this area.
Thank you for your review Phil! It's been a pleasure working with Gardner Business Media, Inc. and I know how much Tom loves adding new reports, and adding new features in the Data Warehouse tool.
Overall I like MagHub and a lot of our challenges with the system are due to our own internal struggles. Things like MagBuilder and Commissions are just not able to be adopted yet. Wish we could leverage the Ticket workflow system to be more refined in views for large clients. Works great for a smaller client but having that ability to ramp up for a large multi tier corporation is lacking making wishful elements unusable.
I like how MagHub has been designed to be a beginning to end software solution for B2B companies. It allows you to integrate all divisions of your company into one solution vs. many.
Sometimes the permissions and amount of options is too much and not as refined as it should be. Don't offer something that can only perform at 50% or less. If it can't work at that level it isn't refined enough to be offered to a business. Those elements should be taken out of the mix to avoid confusion.
Thank you for your review Jonathan. We strive in being the one tool any publisher needs, and thus results in a lot of extra tools. Our push for 2018/2019 is to refine these tools across the board. First up, Orders!
Plus Startup Fees
Users can strengthen relationships with customers and partners using MagHub's CRM that reminds users when there hasn’t been activity on accounts.
MagHub's sales pipeline is suited specifically for those working in the publishing industry, and made fun and competitive through gamification features and sales contests.
The client and vendor portals give access to order history, and enable interaction with proposals, order approvals, online payments, as well as service requests.
MagHub's visual flatplanning solution, MagBuilder, allows users to view a run sheet of upcoming articles and advertisements, place items with order notes, and sync artwork automatically.
With MagHub, organizations can place a custom branded module on their website that allows subscribers to sign up and pay online for a subscription.
Below are some frequently asked questions for MagHub.
MagHub offers the following pricing plans:
Starting from: US$60,00/month
Pricing model: Subscription
Free Trial: Not Available
Plus Startup Fees
MagHub offers the following features:
MagHub has the following typical customers:
Large Enterprises, Mid Size Business, Small Business
MagHub supports the following languages:
MagHub has the following pricing plans:
MagHub supports the following devices:
Android, iPhone, iPad
MagHub integrates with the following applications:
Authorize.net, Constant Contact, Dropbox, G Suite, HubSpot Marketing, Mailchimp, Office 365, QuickBooks Online, Twilio Communications Cloud, Twitter
MagHub offers the following support options:
FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials