Field service software & dispatch for technicians
4.1/5 (15 reviews)Dispatch is a field service software for companies that need to schedule and dispatch field service technicians, and manage jobs from start-to-finish. Organizations can track field workers, invoice customers, and effectively communicate with the team. The platform provides enterprises with a mobile extension of the system and offers a set of self-service products.
Dispatch enables organizations to keep all job-related information in one place, as well as keep track of notes, documents, messages, and more. Users can effectively choose and schedule field workers with the appropriate skill set, availability, and proximity to a job. Dispatchers can track field workers’ real-time locations in a single, aggregated view, as well as communicate with them while in the field via instant messaging.
Dispatch enables field workers to set their working hours, and dispatchers can send instant notifications to them when assigned to a new job. Users can stay on top of what’s going on in the field by getting instant status alerts in real-time, on any mobile device. Customers using Dispatch can get an ETA (estimated time of arrival) of a field worker and view their current location in real-time, as well as communicate directly via phone or text before a job.
Organizations can create branded invoices to send by email, and field workers can accept payments at the job. Customers can rate the service and leave feedback after work has been completed. The Dispatch platform integrates with a wide variety of third-party tools that help automate tedious tasks, such as SAP, Oracle, Quickbooks, Stripe, Xero, Twilio, Balanced Payments, FieldOne, and many more.
Pros
The ease of use and overall organization. Also how there is a way to label jobs and add notes and pictures. Also the fact that is has partnered w/ some of our partnering warranty companies to save us the time of manually entering the job info or ahving to update the warranty portals!
Cons
IT WILL MERGE JOBS THAT ARENT SUPPOSE TO MERGE!! It also does not allow you to search for an invoice by invoice # - you must look up the address or customer, (which can be a huge pain when you have done several jobs for that same client) and then open up everysingle job, check the invoices displayed, then go back and search again, click the 2nd search result.. and so forth. Takes quite a while when you have someone waiting on the phone for an answer to what is suppose to be a quick question.
Pros
I like that it's compatible with AHS and the clients come across easily. I also like that they have apps because i travel a lot out of the office.
Cons
I don't like that the software can be extremely glitchy. While it does allow you schedule it changes the name of clients if it feels they are similar creating a lot of work if you have to enter them individually. We recently have also had scheduled clients not show up on the scheduled dates. This creates issues when your workers rely heavily on this software to keep them on track and on time.
Pros
It could be a useful tool if not for the cost.
Gives ability to enter notes for each customer/address.
Gives mapping ability to see where calls already scheduled are located and where new ones are in vicinity.
En Route feature is nice to advise customers you are on the way BUT it is way too aggressive in giving frequent updates to the customer on your every move while on the way.
Keeps status of appointments separated nicely from new to parts on order to completion.
Customers get to respond with review at the completion of each call with a text.
Cons
-Pricing is excessive - very excessive by comparison
-New customer entry is not user friendly. Quirky and sometimes have to try to do it multiple times.
-We are forced to use this app for a home warranty company we do work for free. However, in order to 'upgrade' - to access features we currently have in our other dispatching software app we already had and pay $60 per month for - this one wants $199 per month. So option is to run 2 dispatching software and do double work or pay over 3 times the price for a product we don't find as user friendly as our current one
-EnRoute feature is invasive to privacy and gives too many updates to customers while along the route. Can't use it until you pull up in the driveway to avoid the aggressive following.
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Being a able to schedule work and personal apt and being able to text the customer their apt time throught the software and make notes and just the overall set up is easy to navigate! we work with a different company and they make us use a different software and it is extremely difficult to navigate and communicate to that company through. sometimes less is more. i love this software.
Pros
It covers ALL the bases a company needs to function. We are more than pleased with this software. Keep up the great work. They have thought of everything and even made some new features on it to make it even better!!! love it
I enjoy the benefit of working from the office or on the go. I am not tied down to the desk but can still help my customers when I am away from the office.
Pros
The thing I like most about the software is that they are always looking for ways to make the experience better for the contractor and customer.
Cons
The thing I like least about the software is that it can not be set up specific to the contractors desire.
$99 per month, up to 5 techs
$199 per month, up to 15 techs
$299 per month, up to 25 techs
Below are some frequently asked questions for Dispatch.
Dispatch offers the following pricing plans:
Starting from: US$99,00/month
Pricing model: Subscription
Free Trial: Not Available
$99 per month, up to 5 techs
$199 per month, up to 15 techs
$299 per month, up to 25 techs
Dispatch offers the following features:
Dispatch has the following typical customers:
Large Enterprises, Mid Size Business, Small Business
Dispatch supports the following languages:
English
Dispatch has the following pricing plans:
Subscription
We do not have any information about what devices Dispatch supports
Dispatch integrates with the following applications:
CarShipIO, Dialpad Sell, FastField, High Point GPS, Maintenance Care, Marketo, PASEO, Todoist, Xero, Zubie
Dispatch offers the following support options:
FAQs, Knowledge Base, Online Support, Phone Support
All our customer info is harbored for easy access and to reference back when we run into issues or questions!