Field service software & dispatch for technicians
3.5/5 (21 reviews)Dispatch is a field service software for companies that need to schedule and dispatch field service technicians, and manage jobs from start-to-finish. Organizations can track field workers, invoice customers, and effectively communicate with the team. The platform provides enterprises with a mobile extension of the system and offers a set of self-service products.
Dispatch enables organizations to keep all job-related information in one place, as well as keep track of notes, documents, messages, and more. Users can effectively choose and schedule field workers with the appropriate skill set, availability, and proximity to a job. Dispatchers can track field workers’ real-time locations in a single, aggregated view, as well as communicate with them while in the field via instant messaging.
Dispatch enables field workers to set their working hours, and dispatchers can send instant notifications to them when assigned to a new job. Users can stay on top of what’s going on in the field by getting instant status alerts in real-time, on any mobile device. Customers using Dispatch can get an ETA (estimated time of arrival) of a field worker and view their current location in real-time, as well as communicate directly via phone or text before a job.
Organizations can create branded invoices to send by email, and field workers can accept payments at the job. Customers can rate the service and leave feedback after work has been completed. The Dispatch platform integrates with a wide variety of third-party tools that help automate tedious tasks, such as SAP, Oracle, Quickbooks, Stripe, Xero, Twilio, Balanced Payments, FieldOne, and many more.
Pros
The ease of use and overall organization. Also how there is a way to label jobs and add notes and pictures. Also the fact that is has partnered w/ some of our partnering warranty companies to save us the time of manually entering the job info or ahving to update the warranty portals!
Cons
IT WILL MERGE JOBS THAT ARENT SUPPOSE TO MERGE!! It also does not allow you to search for an invoice by invoice # - you must look up the address or customer, (which can be a huge pain when you have done several jobs for that same client) and then open up everysingle job, check the invoices displayed, then go back and search again, click the 2nd search result.. and so forth. Takes quite a while when you have someone waiting on the phone for an answer to what is suppose to be a quick question.
How much easier it is to keep track of our jobs and what it happening with them. We switched to Dispatch because we are working for American Home Shield and they use this software and it just made our work for them more streamlined.
Pros
I like how easy it is to use, how quick you can learn how to use it.
Cons
The limited amount of reports that you can print. I can't delete duplicate customers on my own without contacting support to do it for me.
Pros
I like the convenience of knowing where my team members are, how they are doing through out their day. The ability to view pictures and notes that are sent to us in office. As well as closing out the records before they come back at the end of the day. The convenience of our clients knowing when their team members are on their way, when they start, when they finish. And a review scoring their service is given immediately.
Cons
Many times through out our day we will get calls from clients expressing they didn't get their notice that their team member was on their way. Delayed notices:
Pros
I like that it's compatible with AHS and the clients come across easily. I also like that they have apps because i travel a lot out of the office.
Cons
I don't like that the software can be extremely glitchy. While it does allow you schedule it changes the name of clients if it feels they are similar creating a lot of work if you have to enter them individually. We recently have also had scheduled clients not show up on the scheduled dates. This creates issues when your workers rely heavily on this software to keep them on track and on time.
Communication with customers is a lot faster. Most customers are at work and can't talk on the phone but they can reply to a text or email.
Pros
Quick and easy to use. Makes communication with customers and teams fast and easy
Cons
houses are not always in order. They do have a number next to them now but sometimes duplicated if moved a house from another team, so we have to hand write a note to the team to correct the order.
$99 per month, up to 5 techs
$199 per month, up to 15 techs
$299 per month, up to 25 techs
Below are some frequently asked questions for Dispatch.
Dispatch offers the following pricing plans:
Starting from: US$99,00/month
Pricing model: Subscription
Free Trial: Not Available
$99 per month, up to 5 techs
$199 per month, up to 15 techs
$299 per month, up to 25 techs
Dispatch offers the following features:
Dispatch has the following typical customers:
Large Enterprises, Mid Size Business, Small Business
Dispatch supports the following languages:
English
Dispatch has the following pricing plans:
Subscription
We do not have any information about what devices Dispatch supports
Dispatch integrates with the following applications:
CarShipIO, Dialpad Sell, FastField, High Point GPS, Maintenance Care, Marketo, PASEO, Todoist, Xero, Zubie
Dispatch offers the following support options:
FAQs, Knowledge Base, Online Support, Phone Support
All our customer info is harbored for easy access and to reference back when we run into issues or questions!