Dispatch

Dispatch

Field service software & dispatch for technicians

4.1/5 (15 reviews)

Dispatch Overview

Dispatch is a field service software for companies that need to schedule and dispatch field service technicians, and manage jobs from start-to-finish. Organizations can track field workers, invoice customers, and effectively communicate with the team. The platform provides enterprises with a mobile extension of the system and offers a set of self-service products.

Dispatch enables organizations to keep all job-related information in one place, as well as keep track of notes, documents, messages, and more. Users can effectively choose and schedule field workers with the appropriate skill set, availability, and proximity to a job. Dispatchers can track field workers’ real-time locations in a single, aggregated view, as well as communicate with them while in the field via instant messaging.

Dispatch enables field workers to set their working hours, and dispatchers can send instant notifications to them when assigned to a new job. Users can stay on top of what’s going on in the field by getting instant status alerts in real-time, on any mobile device. Customers using Dispatch can get an ETA (estimated time of arrival) of a field worker and view their current location in real-time, as well as communicate directly via phone or text before a job.

Organizations can create branded invoices to send by email, and field workers can accept payments at the job. Customers can rate the service and leave feedback after work has been completed. The Dispatch platform integrates with a wide variety of third-party tools that help automate tedious tasks, such as SAP, Oracle, Quickbooks, Stripe, Xero, Twilio, Balanced Payments, FieldOne, and many more.

Pricing

Starting from
US$99,00/month
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

United States

Supported Languages

English

Dispatch Reviews

Overall rating
4.1/5
73% positive reviews
9
Excellent
2
Very good
2
Average
1
Poor
1
Terrible
Paige M.

This software has DRAMATICALLY transformed our business operations!!

Used Daily for 2+ years
Reviewed on 2018/03/07
Review Source: Capterra

All our customer info is harbored for easy access and to reference back when we run into issues or questions!

Pros

The ease of use and overall organization. Also how there is a way to label jobs and add notes and pictures. Also the fact that is has partnered w/ some of our partnering warranty companies to save us the time of manually entering the job info or ahving to update the warranty portals!

Cons

IT WILL MERGE JOBS THAT ARENT SUPPOSE TO MERGE!! It also does not allow you to search for an invoice by invoice # - you must look up the address or customer, (which can be a huge pain when you have done several jobs for that same client) and then open up everysingle job, check the invoices displayed, then go back and search again, click the 2nd search result.. and so forth. Takes quite a while when you have someone waiting on the phone for an answer to what is suppose to be a quick question.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Ashley C.

I work with this software daily to schedule clients.

Used Daily for 1+ year
Reviewed on 2018/01/10
Review Source: Capterra

Pros

I like that it's compatible with AHS and the clients come across easily. I also like that they have apps because i travel a lot out of the office.

Cons

I don't like that the software can be extremely glitchy. While it does allow you schedule it changes the name of clients if it feels they are similar creating a lot of work if you have to enter them individually. We recently have also had scheduled clients not show up on the scheduled dates. This creates issues when your workers rely heavily on this software to keep them on track and on time.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Verified Reviewer

Price per month excessive for 'subscription features-Customer Set Up Quirky

Used Daily for 6-12 months
Reviewed on 2017/03/21
Review Source: GetApp

Pros

It could be a useful tool if not for the cost.
Gives ability to enter notes for each customer/address.
Gives mapping ability to see where calls already scheduled are located and where new ones are in vicinity.
En Route feature is nice to advise customers you are on the way BUT it is way too aggressive in giving frequent updates to the customer on your every move while on the way.
Keeps status of appointments separated nicely from new to parts on order to completion.
Customers get to respond with review at the completion of each call with a text.

Cons

-Pricing is excessive - very excessive by comparison
-New customer entry is not user friendly. Quirky and sometimes have to try to do it multiple times.
-We are forced to use this app for a home warranty company we do work for free. However, in order to 'upgrade' - to access features we currently have in our other dispatching software app we already had and pay $60 per month for - this one wants $199 per month. So option is to run 2 dispatching software and do double work or pay over 3 times the price for a product we don't find as user friendly as our current one
-EnRoute feature is invasive to privacy and gives too many updates to customers while along the route. Can't use it until you pull up in the driveway to avoid the aggressive following.
.
-

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

2.0/10
Brandice P.

Very easy to use

Used Daily for 6-12 months
Reviewed on 2017/12/18
Review Source: Capterra

Being a able to schedule work and personal apt and being able to text the customer their apt time throught the software and make notes and just the overall set up is easy to navigate! we work with a different company and they make us use a different software and it is extremely difficult to navigate and communicate to that company through. sometimes less is more. i love this software.

Pros

It covers ALL the bases a company needs to function. We are more than pleased with this software. Keep up the great work. They have thought of everything and even made some new features on it to make it even better!!! love it

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Angela S.

I am very satisfied with the software.

Used Daily for 1+ year
Reviewed on 2017/12/18
Review Source: Capterra

I enjoy the benefit of working from the office or on the go. I am not tied down to the desk but can still help my customers when I am away from the office.

Pros

The thing I like most about the software is that they are always looking for ways to make the experience better for the contractor and customer.

Cons

The thing I like least about the software is that it can not be set up specific to the contractors desire.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10

Dispatch Pricing

Starting from
US$99,00/month
Pricing options
Free Trial
Subscription
Value for money

$99 per month, up to 5 techs

$199 per month, up to 15 techs

$299 per month, up to 25 techs

Dispatch Features

  • Automatic Notifications
  • Document Storage
  • Third Party Integration

  • API
  • Activity Dashboard
  • Activity Tracking
  • Audit Trail
  • Auditing
  • Compliance Management
  • Custom Fields
  • Customizable Reporting
  • Data Import/Export
  • Inventory Management
  • Inventory Tracking
  • Invoice Management
  • Monitoring
  • Real Time Data
  • Real Time Reporting
  • Reporting & Statistics
  • Workflow Management

Additional information for Dispatch

Key features of Dispatch

  • Availability
  • Billing and invoicing
  • Billing and payments
  • Communication
  • Contract management
  • Credit card processing
  • Customer database
  • Customer feedback
  • Email estimates and invoices
  • Flexibility
  • Get directions
  • Instant messaging
  • Instantly send notifications
  • Job management
  • Job tracking
  • Keep notes, images, documents
  • Keep track of cash and check payments
  • Location tracking
  • Mobile access
  • Real-time location of field workers
  • Real-time status alerts
  • Record keeping
  • Routing
  • Scheduling
  • Self service portal
  • Service history tracking
  • Status updates
  • Technician management
  • Third party integrations
  • Time and travel information for each job
  • Work order management

Benefits

  • Dispatch enables companies to keep track of all things related to a job, including notes, documents, and communications, in one centralized platform.

  • Dispatch's location tracking features provide organizations with the real-time location of every field worker in one aggregated view.

  • Field workers can set their working hours via mobile device and instantly receive a notification when assigned to a new job.

  • Users can generate and send branded invoices by email and with Dispatch's credit card processing integration, workers can accept payments on the spot via their mobile device.

  • With Dispatch, customers can rate their experience after a job is completed, and companies can respond to their feedback.

  • Dispatch FAQs

    Below are some frequently asked questions for Dispatch.

    Q. What type of pricing plans does Dispatch offer?

    Dispatch offers the following pricing plans:

    Starting from: US$99,00/month

    Pricing model: Subscription

    Free Trial: Not Available

    $99 per month, up to 5 techs

    $199 per month, up to 15 techs

    $299 per month, up to 25 techs

    Q. What are the main features of Dispatch?

    Dispatch offers the following features:

    • Availability
    • Billing and invoicing
    • Billing and payments
    • Communication
    • Contract management
    • Credit card processing
    • Customer database
    • Customer feedback
    • Email estimates and invoices
    • Flexibility
    • Get directions
    • Instant messaging
    • Instantly send notifications
    • Job management
    • Job tracking
    • Keep notes, images, documents
    • Keep track of cash and check payments
    • Location tracking
    • Mobile access
    • Real-time location of field workers
    • Real-time status alerts
    • Record keeping
    • Routing
    • Scheduling
    • Self service portal
    • Service history tracking
    • Status updates
    • Technician management
    • Third party integrations
    • Time and travel information for each job
    • Work order management

    Q. Who are the typical users of Dispatch?

    Dispatch has the following typical customers:

    Large Enterprises, Mid Size Business, Small Business

    Q. What languages does Dispatch support?

    Dispatch supports the following languages:

    English

    Q. What type of pricing plans does Dispatch offer?

    Dispatch has the following pricing plans:

    Subscription

    Q. Does Dispatch support mobile devices?

    We do not have any information about what devices Dispatch supports

    Q. What other apps does Dispatch integrate with?

    Dispatch integrates with the following applications:

    CarShipIO, Dialpad Sell, FastField, High Point GPS, Maintenance Care, Marketo, PASEO, Todoist, Xero, Zubie

    Q. What level of support does Dispatch offer?

    Dispatch offers the following support options:

    FAQs, Knowledge Base, Online Support, Phone Support