Dispatch

Field service software & dispatch for technicians

4,3 /5 (32 reviews) Write a Review!

Dispatch Overview

What is Dispatch?

Dispatch is a field service software for companies that need to schedule and dispatch field service technicians, and manage jobs from start-to-finish. Organizations can track field workers, invoice customers, and effectively communicate with the team. The platform provides enterprises with a mobile extension of the system and offers a set of self-service products.

Dispatch enables organizations to keep all job-related information in one place, as well as keep track of notes, documents, messages, and more. Users can effectively choose and schedule field workers with the appropriate skill set, availability, and proximity to a job. Dispatchers can track field workers’ real-time locations in a single, aggregated view, as well as communicate with them while in the field via instant messaging.

Dispatch enables field workers to set their working hours, and dispatchers can send instant notifications to them when assigned to a new job. Users can stay on top of what’s going on in the field by getting instant status alerts in real-time, on any mobile device. Customers using Dispatch can get an ETA (estimated time of arrival) of a field worker and view their current location in real-time, as well as communicate directly via phone or text before a job.

Organizations can create branded invoices to send by email, and field workers can accept payments at the job. Customers can rate the service and leave feedback after work has been completed. The Dispatch platform integrates with a wide variety of third-party tools that help automate tedious tasks, such as SAP, Oracle, Quickbooks, Stripe, Xero, Twilio, Balanced Payments, FieldOne, and many more.

Dispatch Overview

Pricing

Starting from
US$99,00/month

Pricing options

Free Trial
Subscription
Value for money

$99 per month, up to 5 techs

$199 per month, up to 15 techs

$299 per month, up to 25 techs


Dispatch Features

Devices
Business size
S M L
Markets
United States
Supported Languages
English

Media

Find the best worker for a job based on availability, location, and skill set
Instantly send notifications when assigning new jobs and get status alerts from field workers
View the real-time location of field workers when they're on their way to a job site
Provide customers with a live ETA and put them directly in touch with the worker
Keep notes, images, documents, communications, time and travel information for each job
Email estimates and invoices, and let field workers accept credit cards on the spot
Connect services like Quickbooks and Stripe to Dispatch
Allow customers to rate their service after a job is completed
Dispatch screenshot: Find the best worker for a job based on availability, location, and skill set Dispatch screenshot: Instantly send notifications when assigning new jobs and get status alerts from field workers Dispatch screenshot: View the real-time location of field workers when they're on their way to a job site Dispatch screenshot: Provide customers with a live ETA and put them directly in touch with the worker Dispatch screenshot: Keep notes, images, documents, communications, time and travel information for each job Dispatch screenshot: Email estimates and invoices, and let field workers accept credit cards on the spot Dispatch screenshot: Connect services like Quickbooks and Stripe to Dispatch Dispatch screenshot: Allow customers to rate their service after a job is completed

Dispatch Reviews

Dispatch Reviews

Overall rating
4,3
/
5
Excellent
20

Very good
5

Average
3

Poor
3

Terrible
1

Value for Money
4,4
Features
4,3
Ease of Use
4,2
Customer Support
4,2
78% recommended this app
Shivani P.

Best Dispatch system

My whole team is well familiarized and use dispatch on every order. It is a great communication route with Home warranty companies that we work with who are affiliated with Dispatch me app. Very convenient and fast method to relay information to them directly without the long phone hold up times.


Michelle A.

Useful for small business and large business alike

I feel like I'm ahead of the technological game against my competitors. It makes my small 3-man company appear like a giant, which improves my image to customers and their comfort towards working with small businesses.


Verified Reviewer

Price per month excessive for 'subscription features-Customer Set Up Quirky


Becky T.

Dispatch review

How much easier it is to keep track of our jobs and what it happening with them. We switched to Dispatch because we are working for American Home Shield and they use this software and it just made our work for them more streamlined.


Paige M.

This software has DRAMATICALLY transformed our business operations!!

All our customer info is harbored for easy access and to reference back when we run into issues or questions!


Shivani P.
Industry: Electrical/Electronic Manufacturing
Company size: 2-10 Employees

Best Dispatch system

Used Daily for 2+ years
Reviewed on 2019/12/20
Review Source: Capterra

My whole team is well familiarized and use dispatch on every order. It is a great communication route with Home warranty companies that we work with who are affiliated with Dispatch me app. Very convenient and fast method to relay information to them directly without the long phone hold up times.

Pros

The best thing about this software is that it is super easy to work with, can put in notes for tech,customer,office staff, allows user to determine who they want to share the information with.

Cons

Sometimes difficult to upload information for techs out in the files due to internet reception. Would be great to be able to access it at all times.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Michelle A.
Industry: Construction
Company size: 2-10 Employees

Useful for small business and large business alike

Used Daily for 2+ years
Reviewed on 2020/03/27
Review Source: Capterra

I feel like I'm ahead of the technological game against my competitors. It makes my small 3-man company appear like a giant, which improves my image to customers and their comfort towards working with small businesses.

Pros

I enjoy Dispatch.me very much. It has helped streamline my appointments for my technicians as well as streamline my flow of work. The ability to talk to customers via messaging is not only easy, but vital to some consumers who have a difficult time hearing on the phone or getting voicemails. It's also been a good backup to my calling system, showing the customer proof that I've attempted contact in several other ways besides just telephone, which is sometimes disputed.

Cons

At first, the changes made to Dispatch.me were large and very disruptive. Years ago when it first released, it felt like it was crashing often. Now recently, the changes have been very subtle and easy to adjust to. Sometimes there are glitches, but they're not usually work-altering problems, and they're fixed relatively quickly.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Verified Reviewer

Price per month excessive for 'subscription features-Customer Set Up Quirky

Used Daily for 6-12 months
Reviewed on 2017/03/21
Review Source: GetApp

Pros

It could be a useful tool if not for the cost.
Gives ability to enter notes for each customer/address.
Gives mapping ability to see where calls already scheduled are located and where new ones are in vicinity.
En Route feature is nice to advise customers you are on the way BUT it is way too aggressive in giving frequent updates to the customer on your every move while on the way.
Keeps status of appointments separated nicely from new to parts on order to completion.
Customers get to respond with review at the completion of each call with a text.

Cons

-Pricing is excessive - very excessive by comparison
-New customer entry is not user friendly. Quirky and sometimes have to try to do it multiple times.
-We are forced to use this app for a home warranty company we do work for free. However, in order to 'upgrade' - to access features we currently have in our other dispatching software app we already had and pay $60 per month for - this one wants $199 per month. So option is to run 2 dispatching software and do double work or pay over 3 times the price for a product we don't find as user friendly as our current one
-EnRoute feature is invasive to privacy and gives too many updates to customers while along the route. Can't use it until you pull up in the driveway to avoid the aggressive following.
.
-

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 2.0/10

Becky T.
Industry: Retail
Company size: 11-50 Employees

Dispatch review

Used Daily for 6-12 months
Reviewed on 2019/08/23
Review Source: Capterra

How much easier it is to keep track of our jobs and what it happening with them. We switched to Dispatch because we are working for American Home Shield and they use this software and it just made our work for them more streamlined.

Pros

I like how easy it is to use, how quick you can learn how to use it.

Cons

The limited amount of reports that you can print. I can't delete duplicate customers on my own without contacting support to do it for me.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Paige M.
Industry: Construction
Company size: 2-10 Employees

This software has DRAMATICALLY transformed our business operations!!

Used Daily for 2+ years
Reviewed on 2018/03/07
Review Source: Capterra

All our customer info is harbored for easy access and to reference back when we run into issues or questions!

Pros

The ease of use and overall organization. Also how there is a way to label jobs and add notes and pictures. Also the fact that is has partnered w/ some of our partnering warranty companies to save us the time of manually entering the job info or ahving to update the warranty portals!

Cons

IT WILL MERGE JOBS THAT ARENT SUPPOSE TO MERGE!! It also does not allow you to search for an invoice by invoice # - you must look up the address or customer, (which can be a huge pain when you have done several jobs for that same client) and then open up everysingle job, check the invoices displayed, then go back and search again, click the 2nd search result.. and so forth. Takes quite a while when you have someone waiting on the phone for an answer to what is suppose to be a quick question.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
8,6/10
Based on 32 user ratings
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Dispatch Pricing

Dispatch Pricing

Starting from
US$99,00/month
Free Trial
Subscription
Value for money

$99 per month, up to 5 techs

$199 per month, up to 15 techs

$299 per month, up to 25 techs

$99 per month, up to 5 techs

$199 per month, up to 15 techs

$299 per month, up to 25 techs

Value for Money
4,4/5
Based on 32 user ratings
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Dispatch Features

Dispatch Features

API
Activity Dashboard
Activity Tracking
Audit Trail
Auditing
Automatic Notifications
Billing & Invoicing
Compliance Management
Customizable Reporting
Data Import/Export
Document Management
Document Storage
Inventory Management
Inventory Tracking
Monitoring
Real Time Data
Real Time Reporting
Reporting & Statistics
Third Party Integration
Workflow Management
Features
4,3/5
Based on 32 user ratings
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Categories

Additional information for Dispatch

Additional information for Dispatch

Key features of Dispatch

  • Availability
  • Billing and invoicing
  • Billing and payments
  • Communication
  • Contract management
  • Credit card processing
  • Customer database
  • Customer feedback
  • Email estimates and invoices
  • Flexibility
  • Get directions
  • Instant messaging
  • Instantly send notifications
  • Job management
  • Job tracking
  • Keep notes, images, documents
  • Keep track of cash and check payments
  • Location tracking
  • Mobile access
  • Real-time location of field workers
  • Real-time status alerts
  • Record keeping
  • Routing
  • Scheduling
  • Self service portal
  • Service history tracking
  • Status updates
  • Technician management
  • Third party integrations
  • Time and travel information for each job
  • Work order management

Benefits

  • Dispatch enables companies to keep track of all things related to a job, including notes, documents, and communications, in one centralized platform.

  • Dispatch's location tracking features provide organizations with the real-time location of every field worker in one aggregated view.

  • Field workers can set their working hours via mobile device and instantly receive a notification when assigned to a new job.

  • Users can generate and send branded invoices by email and with Dispatch's credit card processing integration, workers can accept payments on the spot via their mobile device.

  • With Dispatch, customers can rate their experience after a job is completed, and companies can respond to their feedback.

  • Dispatch FAQs

    Dispatch FAQs

    Below are some frequently asked questions for Dispatch.

    Q. What type of pricing plans does Dispatch offer?

    Dispatch offers the following pricing plans:

    Starting from: US$99,00/month

    Pricing model: Subscription

    Free Trial: Not Available

    $99 per month, up to 5 techs $199 per month, up to 15 techs $299 per month, up to 25 techs

    Q. What are the main features of Dispatch?

    Dispatch offers the following features:

    • Availability
    • Billing and invoicing
    • Billing and payments
    • Communication
    • Contract management
    • Credit card processing
    • Customer database
    • Customer feedback
    • Email estimates and invoices
    • Flexibility
    • Get directions
    • Instant messaging
    • Instantly send notifications
    • Job management
    • Job tracking
    • Keep notes, images, documents
    • Keep track of cash and check payments
    • Location tracking
    • Mobile access
    • Real-time location of field workers
    • Real-time status alerts
    • Record keeping
    • Routing
    • Scheduling
    • Self service portal
    • Service history tracking
    • Status updates
    • Technician management
    • Third party integrations
    • Time and travel information for each job
    • Work order management

    Q. Who are the typical users of Dispatch?

    Dispatch has the following typical customers:

    Small Business, Large Enterprises, Mid Size Business

    Q. What languages does Dispatch support?

    Dispatch supports the following languages:

    English

    Q. What type of pricing plans does Dispatch offer?

    Dispatch has the following pricing plans:

    Subscription

    Q. Does Dispatch support mobile devices?

    We do not have any information about what devices Dispatch supports

    Q. What other apps does Dispatch integrate with?

    Dispatch integrates with the following applications:

    CarShipIO, ClientTether, Dialpad Sell, FastField, High Point GPS, Maintenance Care, Onde, PASEO, Todoist, Zubie

    Q. What level of support does Dispatch offer?

    Dispatch offers the following support options:

    Phone Support, Online Support, Knowledge Base, FAQs