About Dispatch

Dispatch is a field service software for companies that need to schedule and dispatch field service technicians, and manage jobs from start-to-finish. Organizations can track field workers, invoice customers, and effectively communicate with the team. The platform provides enterprises with a mobile extension of the system and offers a set of self-service products.

Dispatch enables organizations to keep all job-related information in one place, as well as keep track of notes, documents, messages, and more. Users can effectively choose and schedule field workers with the appropriate skill set, availability, and proximity to a job. Dispatchers can track field workers’ real-time locations in a single, aggregated view, as well as communicate with them while in the field via instant messaging.

Dispatch enables field workers to set their working hours, and dispatchers can send instant notifications to them when assigned to a new job. Users can stay on top of what’s going on in the field by getting instant status alerts in real-time, on any mobile device. Customers using Dispatch can get an ETA (estimated time of arrival) of a field worker and view their current location in real-time, as well as communicate directly via phone or text before a job.

Organizations can create branded invoices to send by email, and field workers can accept payments at the job. Customers can rate the service and leave feedback after work has been completed. The Dispatch platform integrates with a wide variety of third-party tools that help automate tedious tasks, such as SAP, Oracle, Quickbooks, Stripe, Xero, Twilio, Balanced Payments, FieldOne, and many more.

Pricing starting from:

US$99,00/month

  • Free Trial
  • Free Version
  • Subscription

Key benefits of Dispatch

  • Dispatch enables companies to keep track of all things related to a job, including notes, documents, and communications, in one centralized platform.

  • Dispatch's location tracking features provide organizations with the real-time location of every field worker in one aggregated view.

  • Field workers can set their working hours via mobile device and instantly receive a notification when assigned to a new job.

  • Users can generate and send branded invoices by email and with Dispatch's credit card processing integration, workers can accept payments on the spot via their mobile device.

  • With Dispatch, customers can rate their experience after a job is completed, and companies can respond to their feedback.

  • Devices

    Business size

    S M L

    Markets

    United States

    Supported Languages

    English

    Pricing starting from:

    US$99,00/month

    • Free Trial
    • Free Version
    • Subscription

    Images

    Find the best worker for a job based on availability, location, and skill set
    Instantly send notifications when assigning new jobs and get status alerts from field workers
    View the real-time location of field workers when they're on their way to a job site
    Provide customers with a live ETA and put them directly in touch with the worker
    Keep notes, images, documents, communications, time and travel information for each job
    Email estimates and invoices, and let field workers accept credit cards on the spot
    Connect services like Quickbooks and Stripe to Dispatch
    Allow customers to rate their service after a job is completed
    View 9 more
    Dispatch screenshot: Find the best worker for a job based on availability, location, and skill set Dispatch screenshot: Instantly send notifications when assigning new jobs and get status alerts from field workers Dispatch screenshot: View the real-time location of field workers when they're on their way to a job site Dispatch screenshot: Provide customers with a live ETA and put them directly in touch with the worker Dispatch screenshot: Keep notes, images, documents, communications, time and travel information for each job Dispatch screenshot: Email estimates and invoices, and let field workers accept credit cards on the spot Dispatch screenshot: Connect services like Quickbooks and Stripe to Dispatch Dispatch screenshot: Allow customers to rate their service after a job is completed

    Features

    Total features of Dispatch: 57

    • Accounting Integration
    • Alerts/Notifications
    • Automated Scheduling
    • Availability Management
    • Billing & Invoicing
    • CRM
    • Compliance Tracking
    • Contact Database
    • Contract Drafting
    • Contract/License Management
    • Contractor Management
    • Cost Estimating
    • Credit Card Management
    • Credit Card Processing
    • Customer Database
    • Customizable Forms
    • Dispatch Management
    • Document Storage
    • Electronic Payments
    • Electronic Signature
    • Employee Database
    • Employee Scheduling
    • Employee Self Service
    • Estimating
    • Feedback Management
    • File Storage
    • GPS
    • Historical Reporting
    • Job Costing
    • Job Management
    • Job Tracking
    • Live Chat
    • Location Tracking
    • Maintenance Scheduling
    • Mobile Access
    • Mobile App
    • Payment Collection in the Field
    • Performance Metrics
    • Project Estimating
    • Project Management
    • Purchasing & Receiving
    • Quotes/Estimates
    • Reporting/Analytics
    • Routing
    • Scheduling
    • Self Service Portal
    • Service History
    • Skills Tracking
    • Status Tracking
    • Surveys & Feedback
    • Task Scheduling
    • Technician Management
    • Third Party Integrations
    • Time & Attendance
    • Travel Management
    • Variable Workforce
    • Work Order Management

    Alternatives

    FieldPulse

    4,6
    #1 Alternative to Dispatch
    FieldPulse is an all-in-one field service management solution with fully featured mobile apps for Android & iOS...

    Jobber

    4,6
    #2 Alternative to Dispatch
    Jobber’s award-winning software is perfect for home services businesses that want to keep jobs on track and provide a...

    Housecall Pro

    4,7
    #3 Alternative to Dispatch
    Housecall Pro is a full-suite tool that enables service professionals to run their entire business from their...

    Workiz

    4,7
    #4 Alternative to Dispatch
    Workiz is the only field service management and communication platform for small-medium on-demand businesses in North...

    Reviews

    Overall rating

    4,3 /5
    (32)
    Value for Money
    4,4/5
    Features
    4,3/5
    Ease of Use
    4,2/5
    Customer Support
    4,2/5

    Already have Dispatch?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 32
    Shivani P.
    Overall rating
    • Industry: Electrical/Electronic Manufacturing
    • Company size: 2-10 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Best Dispatch system

    Reviewed on 2019/12/20

    My whole team is well familiarized and use dispatch on every order. It is a great communication...

    My whole team is well familiarized and use dispatch on every order. It is a great communication route with Home warranty companies that we work with who are affiliated with Dispatch me app. Very convenient and fast method to relay information to them directly without the long phone hold up times.

    Pros

    The best thing about this software is that it is super easy to work with, can put in notes for tech,customer,office staff, allows user to determine who they want to share the information with.

    Cons

    Sometimes difficult to upload information for techs out in the files due to internet reception. Would be great to be able to access it at all times.

    Michelle A.
    Overall rating
    • Industry: Construction
    • Company size: 2-10 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Useful for small business and large business alike

    Reviewed on 2020/03/27

    I feel like I'm ahead of the technological game against my competitors. It makes my small 3-man...

    I feel like I'm ahead of the technological game against my competitors. It makes my small 3-man company appear like a giant, which improves my image to customers and their comfort towards working with small businesses.

    Pros

    I enjoy Dispatch.me very much. It has helped streamline my appointments for my technicians as well as streamline my flow of work. The ability to talk to customers via messaging is not only easy, but vital to some consumers who have a difficult time hearing on the phone or getting voicemails. It's also been a good backup to my calling system, showing the customer proof that I've attempted contact in several other ways besides just telephone, which is sometimes disputed.

    Cons

    At first, the changes made to Dispatch.me were large and very disruptive. Years ago when it first released, it felt like it was crashing often. Now recently, the changes have been very subtle and easy to adjust to. Sometimes there are glitches, but they're not usually work-altering problems, and they're fixed relatively quickly.

    Verified Reviewer
    Overall rating
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 2.0 /10

    Price per month excessive for 'subscription features-Customer Set Up Quirky

    Reviewed on 2017/03/21

    Pros

    It could be a useful tool if not for the cost.
    Gives ability to enter notes for each customer/address.
    Gives mapping ability to see where calls already scheduled are located and where new ones are in vicinity.
    En Route feature is nice to advise customers you are on the way BUT it is way too aggressive in giving frequent updates to the customer on your every move while on the way.
    Keeps status of appointments separated nicely from new to parts on order to completion.
    Customers get to respond with review at the completion of each call with a text.

    Cons

    -Pricing is excessive - very excessive by comparison
    -New customer entry is not user friendly. Quirky and sometimes have to try to do it multiple times.
    -We are forced to use this app for a home warranty company we do work for free. However, in order to 'upgrade' - to access features we currently have in our other dispatching software app we already had and pay $60 per month for - this one wants $199 per month. So option is to run 2 dispatching software and do double work or pay over 3 times the price for a product we don't find as user friendly as our current one
    -EnRoute feature is invasive to privacy and gives too many updates to customers while along the route. Can't use it until you pull up in the driveway to avoid the aggressive following.
    .
    -

    Becky T.
    Overall rating
    • Industry: Retail
    • Company size: 11-50 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 9.0 /10

    Dispatch review

    Reviewed on 2019/08/23

    How much easier it is to keep track of our jobs and what it happening with them. We switched to...

    How much easier it is to keep track of our jobs and what it happening with them. We switched to Dispatch because we are working for American Home Shield and they use this software and it just made our work for them more streamlined.

    Pros

    I like how easy it is to use, how quick you can learn how to use it.

    Cons

    The limited amount of reports that you can print. I can't delete duplicate customers on my own without contacting support to do it for me.

    Paige M.
    Overall rating
    • Industry: Construction
    • Company size: 2-10 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    This software has DRAMATICALLY transformed our business operations!!

    Reviewed on 2018/03/07

    All our customer info is harbored for easy access and to reference back when we run into issues or...

    All our customer info is harbored for easy access and to reference back when we run into issues or questions!

    Pros

    The ease of use and overall organization. Also how there is a way to label jobs and add notes and pictures. Also the fact that is has partnered w/ some of our partnering warranty companies to save us the time of manually entering the job info or ahving to update the warranty portals!

    Cons

    IT WILL MERGE JOBS THAT ARENT SUPPOSE TO MERGE!! It also does not allow you to search for an invoice by invoice # - you must look up the address or customer, (which can be a huge pain when you have done several jobs for that same client) and then open up everysingle job, check the invoices displayed, then go back and search again, click the 2nd search result.. and so forth. Takes quite a while when you have someone waiting on the phone for an answer to what is suppose to be a quick question.

    Showing 5 reviews of 32 Read all reviews

    Dispatch FAQs

    Below are some frequently asked questions for Dispatch.

    Dispatch offers the following pricing plans:

    • Starting from: US$99,00/month
    • Pricing model: Free, Subscription
    • Free Trial: Available

    $99 per month, up to 5 techs $199 per month, up to 15 techs $299 per month, up to 25 techs

    We do not have any information about Dispatch features

    Dispatch has the following typical customers:

    2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

    Dispatch supports the following languages:

    English

    Dispatch supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    Dispatch integrates with the following applications:

    Braintree, Dynamics 365 Field Service, HubSpot Marketing Hub, Marketo Engage, NetSuite, QuickBooks Online Advanced, Salesforce Sales Cloud, Stripe, Twilio Voice, Xero

    Dispatch offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

    Related categories

    See all software categories found for Dispatch.