Send Social Media

Send Social Media

Social media dashboard for businesses, marketers & agencies

3.7/5 (11 reviews)

Send Social Media Overview

Send Social Media is a dashboard solution that helps small businesses engage with customers, measure results and monitor their brand across multiple social media networks, all at once. Businesses, marketers, agencies and enterprises can manage their entire email marketing campaigns, as well as launch mobile text messaging strategies.

With Send Social Media, businesses can post text and images to multiple services at once from a single platform, including Facebook, Twitter, LinkedIn, Google Plus, Pinterest, YouTube, SlideShare, WordPress and more. Users can schedule social network updates, read and respond to comments on a variety of social network posts, as well as use email to update all their social networks at once. Every message sent via the platform gets tracked and analyzed for analytics, with reports on link clicks, referrers, shares, likes, comments, views, mentions, and more.

Send Social Media monitoring tools enable businesses to listen and respond to conversations about their brand, or their competitors’. Users can set up keywords, search by location, and have the results sent via email. The platform keeps track of mentions and analyzes them for sentiment. Send Social Media helps generate leads using Twitter auto-replies, and automatically respond to tweets that contain keywords relevant to the brand. Users can randomize responses, as well as filter by location, sentiment, and Klout score.

Send Social Media’s email marketing features include email templates and scheduling, tracking and analytics, and bulk contact importing. Website visitors can subscribe to emails, and recipients can share them via social networks. The platform includes a tool for customer relationship management (CRM) that enables organizations to set up automatic messages that are triggered by a date or event. SMS marketing features allow users to schedule and broadcast bulk SMS messages, and receive replies.

Pricing

Starting from
US$59,00/month
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

United States

Supported Languages

English

Send Social Media Reviews

Overall rating
3.7/5
64% positive reviews
6
Excellent
1
Very good
1
Average
1
Poor
2
Terrible
Verified Reviewer

Worst service and they're still charging me after cancelling my account

Used Other for Free Trial
Reviewed on 2017/04/02
Review Source: GetApp

Pros

None. Apart from the easy sign up process. But that brought the first hurdle, because the login details didn't work.

Cons

User experience was underwhelming - I found a better social media management tool that's been valuable and user friendly. I wanted to sign up for a 30-day free trial. The first box you need to fill out to proceed is your payment/credit card details. There was a check box with the option for SSM to remember the details. I left this unchecked. When I closed my account before the 30-day trial, they automatically charge that credit card. This was unauthorised. After asking for them to cancel my account from their end, because I was already locked out of the admin site, they asked for my Stripe and Paypal details to cancel the automatic billing. I don't have a Stripe or Paypal account so how will this work? I received no response on how to resolve it. A month later, I get charge AGAIN! I don't have an account with SSM anymore and they're still charging me.

I asked again to delete my credit card details from their database, and again they gave me what looks like an automated response "Please cancel your account: http://sendsocialmedia.com/cancel-account/ All the best, Send Social Media Team Office: 888-329-4453 www.SendSocialMedia.com"

Seriously? Where is the customer service? No one ever signs off on the emails so I can only assume it's a robot or automated one sentenced answers. Very poor customer service and they don't response to any questions unless it's related to new sales.

I've disputed these transactions with the credit card provider and settled it that way because SSM is useless. But they still charged my credit card this month - TWO months after submitting my request to cancel my account!

I highly recommend you DON'T subscribe to Send Social Media. It's a waste of time. You may get stuck losing money from their dodgy automatic billing system.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

0.0/10
Verified Reviewer

Useful tool for businesses to build and grow their brand online

Used Weekly for 1-5 months
Reviewed on 2018/01/05
Review Source: Capterra

Pros

Send Social Media is a real time saver. It allows marketers to post to multiple services at one time. You can then track every single message you send across every service you have posted to. If you receive any responses, Send Social Media displays them in your Message Box. You won't have to comb through several different social media sites to find and reply to messages.

Cons

My team had difficulty getting in touch with their customer service department. It took several attempts to receive a response. We also had an issue with managing Instagram accounts. However, from what I understand Instagram is not very compatible with social media management platforms.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

5.0/10
Matthew N.

Waste of Money and Laughable Customer Service

Used Daily for 1-5 months
Reviewed on 2017/10/12
Review Source: Capterra

Zero

Cons

Horrible Customer Service. Their system crashed, lost 5 months of content we scheduled, and they only offered to compensate us for 1 month of their faulty software service. Try again.... Combine this with the fact, that they never return messages, and you have the worst company I've ever trusted in my short time running a marketing agency.

The software itself was confusing to navigate and their claim to manage instagram accounts is laughable.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

0.0/10
Robin M.

Great job

Reviewed on 2015/02/09
Review Source: Capterra

This is exactly what we are looking for. Monitoring 200 profiles, creating unlimited custom reports (even setting up automatic report generation and email). My only con is that if you want to use it to post to FB, it shows that "Send Social Media" has posted the message. We will use this more for reporting since our current software limits the number of profiles to 20.

Rating breakdown

Ease of Use

Jeff B.

Best Social Media and CRM Dashboard!

Reviewed on 2015/07/01
Review Source: Capterra

Send Social Media has been such a time saver. Finally I can schedule my posts in advance and spend more time going out and selling my services! I love how you can also import all your contacts and use it as a fully functioning CRM.

Rating breakdown

Ease of Use
Customer Support

Send Social Media Pricing

Starting from
US$59,00/month
Pricing options
Free Trial
Subscription
Value for money

Bronze, $59 per month

Gold, $99 per month

Ultimate, $199 per month

10% discount for plans billed annually.

Send Social Media Features

  • Activity Dashboard
  • Campaign Analysis
  • Campaign Management
  • Email Marketing Management
  • Engagement Analytics
  • Monitoring
  • Multi-Channel Marketing
  • Real Time Analytics
  • Reporting & Statistics
  • Social Media Integration

  • A/B Testing
  • API
  • Automatic Notifications
  • Content Management
  • Customizable Branding
  • Customizable Templates
  • Data Import/Export
  • Drag & Drop Interface
  • Real Time Data
  • Third Party Integration

Additional information for Send Social Media

Key features of Send Social Media

  • Automated publishing
  • Bulk message scheduling
  • Contact import
  • Contact management
  • Content suggestions
  • Custom reports
  • Customer targeting
  • Daily link clicks
  • Email and SMS marketing
  • Email marketing
  • Email templates
  • Email tracking and analytics
  • Google Analytics integration
  • Keyword filtering
  • Lead generation
  • Link referrers
  • Multiple account management
  • Post scheduling
  • Priority social inbox
  • RSS & automation
  • Real-time analytics
  • SMS marketing
  • Send-time optimization
  • Shares, likes, comments, views
  • Social media marketing
  • Social tools directory
  • Subscribe / unsubscribe
  • Tasks & workflow
  • Twitter mentions, comments
  • Unlimited contracts
  • Unlimited groups
  • Unlimited reports
  • Unsubscribes, opens and views

Benefits

  • Send Social Media helps businesses grow and build their brand online by posting to multiple services at once.

  • Users can monitor traffic by integrating Google Analytics to gauge the effect email and social media campaigns.

  • With Send Social Media users can monitor what’s being said about their brand on blogs and social networks, as well as review sites such as Yelp, CitySearch and TripAdvisor.

  • Organizations can gather new email prospects with Send Social Media's website signup widget for emails and newsletters.

  • Users can send customers SMS promotional codes and announcements about deals and sales directly from the dashboard, or use the API to integrate SMS into other applications.

  • Send Social Media FAQs

    Below are some frequently asked questions for Send Social Media.

    Q. What type of pricing plans does Send Social Media offer?

    Send Social Media offers the following pricing plans:

    Starting from: US$59,00/month

    Pricing model: Subscription

    Free Trial: Not Available

    Bronze, $59 per month

    Gold, $99 per month

    Ultimate, $199 per month

    10% discount for plans billed annually.

    Q. What are the main features of Send Social Media?

    Send Social Media offers the following features:

    • Automated publishing
    • Bulk message scheduling
    • Contact import
    • Contact management
    • Content suggestions
    • Custom reports
    • Customer targeting
    • Daily link clicks
    • Email and SMS marketing
    • Email marketing
    • Email templates
    • Email tracking and analytics
    • Google Analytics integration
    • Keyword filtering
    • Lead generation
    • Link referrers
    • Multiple account management
    • Post scheduling
    • Priority social inbox
    • RSS & automation
    • Real-time analytics
    • SMS marketing
    • Send-time optimization
    • Shares, likes, comments, views
    • Social media marketing
    • Social tools directory
    • Subscribe / unsubscribe
    • Tasks & workflow
    • Twitter mentions, comments
    • Unlimited contracts
    • Unlimited groups
    • Unlimited reports
    • Unsubscribes, opens and views

    Q. Who are the typical users of Send Social Media?

    Send Social Media has the following typical customers:

    Mid Size Business, Small Business

    Q. What languages does Send Social Media support?

    Send Social Media supports the following languages:

    English

    Q. What type of pricing plans does Send Social Media offer?

    Send Social Media has the following pricing plans:

    Subscription

    Q. Does Send Social Media support mobile devices?

    We do not have any information about what devices Send Social Media supports

    Q. What other apps does Send Social Media integrate with?

    Send Social Media integrates with the following applications:

    Diigo, Facebook, Gmail, Google Analytics, LinkedIn, Scribd, Squarespace, Twitter, Wordpress

    Q. What level of support does Send Social Media offer?

    Send Social Media offers the following support options:

    Forum, Online Support, Phone Support