About MoonClerk

MoonClerk is a web-based system for receiving one-off or recurring payments, subscriptions, or donations. Users can create payment forms and allow customers to access these through direct links, or embed the forms within their website. Forms can be customized with different colors, themes, logos, and images, and users can include fixed payment amounts, suggested amounts, or leave the customer free to donate or pay what they wish. Taxes, shipping charges, surcharges, and other fees can also be included in payment forms. Embedding payment forms within the website allows customers to complete the entire checkout and payment process without having to leave the website.

Recurring payments can be set up through MoonClerk, with users able to set payment forms as being for a one-off payment, recurring payments, or let the customer choose. Recurring payments can be taken weekly, monthly, quarterly, semi-annually, annually, or at custom intervals, and can be set to continue indefinitely or for a fixed period. The date on which payment is taken can also be customized, with standard options for the customer’s checkout date, fixed days of the week or month, the day after a trial period ends, and more. Users can add internal notes to payments on customers’ accounts, such as if a customer with an existing recurring payment also makes a one-off payment for another service.


Key benefits of MoonClerk

  • Users can embed payment forms in their website, enabling customers to complete the entire checkout process without needing to leave the site.

  • Payment forms can be customized with different themes, colors, images and logos.

  • Users can set multiple fixed prices on payment forms, create suggested amounts, or allow customers to choose the amount they wish to pay or donate.

  • Fees including shipping charges, taxes, and surcharges can be added onto payment forms.

  • Users can add internal notes to customer payments, such as recording the reason for an additional one-off charge on a customer’s account that has a recurring payment set up.

  • Images

    MoonClerk Software - MoonClerk reports on payment activity
    MoonClerk Software - MoonClerk can be used to process one-off payments
    MoonClerk Software - Recurring payment plans can also be set up through MoonClerk
    MoonClerk Software - Users can also process refunds for transactions made through MoonClerk
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    MoonClerk video
    MoonClerk Software - MoonClerk reports on payment activity
    MoonClerk Software - MoonClerk can be used to process one-off payments
    MoonClerk Software - Recurring payment plans can also be set up through MoonClerk
    MoonClerk Software - Users can also process refunds for transactions made through MoonClerk

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    Ease of Use

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    Reviews

    Overall rating

    4,4 /5
    (15)
    Value for Money
    4,3/5
    Features
    4,5/5
    Ease of Use
    4,5/5
    Customer Support
    4,4/5

    Already have MoonClerk?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Showing 5 reviews of 15
    Lane
    Lane
    Overall rating
    • Industry: Nonprofit Organization Management
    • Company size: Self Employed
    • Used Weekly for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Wonderful for nonprofits

    Reviewed on 2018/12/10

    I've seen an increase in online giving because it is so easy and professional.

    I've seen an increase in online giving because it is so easy and professional.

    Pros

    MoonClerk was suggested to me by my website designer to set up automatic monthly donations through our website. I connect it with Strive, so I have two software systems. For donors, it is easy to give a one-time or monthly donation, and it only takes a minute to give! The customer support was great, and they walked me through how to add it on our website. I'm not a tech-person, but I was able to follow the instructions easily. It is on the our nonprofit's website, and doesn't take you to a third-party website. The fee is based off how many donations you receive.

    Cons

    I had a donor that wanted to change the amount of her monthly giving, and that is something that I, as the administrator, had to do. There isn't a way for monthly donors to update their preferences.

    Response from MoonClerk

    Lane, we¿re so glad to hear MoonClerk is working out for you! Just as an fyi we do have a way for your payers to update their own recurring donations, including the ability for them to update their own amount. That¿s all done through the Payer Portal:

    http://help.moonclerk.com/using-moonclerk/how-do-my-payers-manage-their-own-recurring-plans-themselves

    http://help.moonclerk.com/using-moonclerk/how-do-i-give-my-payers-the-ability-to-change-the-amount-of-their-recurring-plan

    I hope this helps. Feel free to shoot us a message if you ever need help with anything or have feature suggestions. Thanks!

    Nicole
    Nicole
    Overall rating
    • Industry: E-Learning
    • Company size: Self Employed
    • Used Monthly for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Likelihood to recommend 9.0 /10

    Excellent payment processing tool

    Reviewed on 2024/03/26

    Pros

    I love that I am able to manually enter clients' details so that I can collect payment while I have my clients on the phone with me, increasing my conversion rates. I also appreciate being able to set up recurring billing and subscriptions. Also, the option for a monthly subscription that can be canceled at any time is helpful as a small business owner

    Cons

    Not able to set multiple currencies or change the currency after a payment has gone through for future clients

    Craig
    Overall rating
    • Industry: Airlines/Aviation
    • Company size: 2–10 Employees
    • Used Monthly for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Likelihood to recommend 6.0 /10

    MoonClerk Does Not Measure Up

    Reviewed on 2021/05/11

    Works well to process credit cards, but their ACH is weak and so is their reporting function -...

    Works well to process credit cards, but their ACH is weak and so is their reporting function - making me do a lot of the work.

    Pros

    MoonClerk is a credit card and bank ACH processing company similar to many on the market - the seem to handle that aspect of their business well. The setup is relatively straightforward and once get the hang of it the process is smooth, funding is quick and reporting is ok. I have not used their recurring invoicing function but assume it works like all the others on the market.

    Cons

    They do not support many banks and so customers wanting to ACH payments find that it is very limiting - and since ACH is cheaper for the end-user than credit card processing, I, for one, push the ACH on my customers so I can save on processing costs. Reports are ok but need exporting to excel and then a lot of work goes into what I want to see - so they lack specific reports as defaults.

    Caitlin
    Overall rating
    • Industry: Consumer Services
    • Company size: Self Employed
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Likelihood to recommend 10.0 /10

    Absolutely fantastic billing software, especially for payment plans

    Reviewed on 2021/02/14

    I use it to easily create payment links and manage all of my payment plans.

    I use it to easily create payment links and manage all of my payment plans.

    Pros

    Makes payment plan billing SO easy and integratable with Stripe. I love how easy it is to see recurring plans.

    Cons

    Can get expensive as it is billed based on total processing fees monthly, but is still worth the money.

    Aaron
    Overall rating
    • Industry: Computer Software
    • Company size: 51–200 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 8.0 /10

    Easy and simple to setup, helps you automate your recurring billing

    Reviewed on 2020/08/06

    Overall I am happy with the product. If you want something quick and simple to setup and start...

    Overall I am happy with the product. If you want something quick and simple to setup and start streamling your billing, that's the one to go. If you have developers and wanted to build a very sophisticated billing system based on usage and add-ons with monthly or annual options with referral bonus, then Stripe is the way to go.

    Pros

    Smith.ai has been using Moonclerk for almost 5 years and it's a very simple and easy way to charge your customers on a recurring basis. The Payment form is simple and has ALL the flexibility and options that you could imagine. You don't need to pay for a payment processor or merchant account, literally walk up and use. They even have very flexible coupon options for you to offer one time discount or recurring ones.

    Cons

    Monthly fees are based on your revenue, so the fees could go up if you have large sales but I guess that's a good problem to have. Another one is API, I wish there's an API so that we can do some programmatic stuff to streamline some of our processes.

    Response from MoonClerk

    Aaron, we're so glad to hear that MoonClerk is working so well for your. We do have an API. If you'd like to take a look, you can read about it at: http://help.moonclerk.com/en/collections/12828-for-developers

    Showing 5 reviews of 15 Read all reviews

    MoonClerk FAQs

    Below are some frequently asked questions for MoonClerk.

    MoonClerk offers the following pricing plans:

    • Starting from: US$18,00/month
    • Pricing model: Subscription
    • Free Trial: Not Available

    Pricing is based on monthly transaction volume: $0-$2000: $18 per month $2000-$4000: $35 per month $4000-$7500: $60 per month $7500-$12500: $90 per month $12500-$20000: $130 per month

    MoonClerk has the following typical customers:

    Self Employed, 2–10, 11–50, 51–200, 201–500

    MoonClerk supports the following languages:

    English

    MoonClerk supports the following devices:

    MoonClerk integrates with the following applications:

    ActiveCampaign, Campaign Monitor by Marigold, Constant Contact, Emma by Marigold, GetResponse, Google Analytics 360, Mad Mimi, Mailchimp, Stripe, Zapier

    MoonClerk offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base, Chat

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