Lead capture and conversion system for local businesses
4.2/5 (48 reviews)ReachEdge is a web-based lead conversion system designed to be used by local businesses of any size. Included are tools for lead capture and tracking, call recording, automated lead nurturing, marketing analytics, ROI reporting, and more.
ReachEdge integrates with users’ websites and dynamically displays unique web forms and phone numbers for each marketing source, enabling users to track which marketing source has brought in each lead. Detailed lead information, including phone number, name, date, and exact contact time, is recorded by ReachEdge in lead lists. All incoming phone calls are also recorded, with details of the call time and length, and users can play back recordings to revisit information provided by leads, or to monitor employee call handling capabilities, enabling the provision of targeted call coaching based on their performance.
When a new contact calls or emails, ReachEdge automatically notifies users, allowing them to immediately review and classify the lead, and begin the automated lead nurturing process. Daily notifications remind staff of required follow-ups, and automated nurturing emails are sent out to leads, based on a user-defined timeframe. Emails can include customer testimonials, before-and-after pictures, office tours, videos, and more. New contacts can also be sent an automated response email, such as a thank you message, appointment confirmation, or an overview of the business.
ReachEdge allows users to classify prospects, leads, and customers, which lets the system track the conversion rate alongside the number of contacts from each source. This can be used to evaluate how effective each marketing source is at generating actual customers, not just contacts. ROI reports can also be accessed on the web or through the mobile app, and users can set lifetime customer revenue numbers in ReachEdge, enabling them to estimate potential revenue from new customers.
Pros
The ease of use and ability to keep track of clients. It is nice to see where your traffic is coming from and your company's response time for prospective business.
Cons
The customer service can sometimes be confused on what problems you are experiencing so that can be frustrating to what they see and what you are seeing.
Jossie,
We¿re happy ReachEdge has been able to help you track clients and see what¿s working for your business. We¿ve passed your comments along to our internal teams. Thank you!
Reach Local's products have helped us increase our revenue exponentially. When used together, our campaigns have had a very successful return on investment. Our account manager has gone above and beyond to learn our business and help us form a successful campaign unique to our business and industry.
Pros
Easy to use, customization
Cons
Some website features are difficult to use
Nicole,
Thank you for your review! We're happy to hear you've seen increased ROI after using our products and glad your account manager has been helpful.
Pros
This is a great feature to have as a business owner, however it is VERY overwhelming. It would be great to designate responding to customers or "leads" to a specific employee, but right now I am the one doing so. It is a little confusing to work but it is a great feature and helps gain customers.
Cons
I think if they made it a little simpler on the eyes this would be a 10/10 software.
We've been using ReachEdge for years now! The website they made for the company is beautiful, and we've received a lot of compliments on it. It's easy for us to go in and update or we can make changes through them. Their customer support is top notch. They are always helpful and polite. Like I said, we've been using them for years and we have no plans on changing anything! :)
Pros
Easy to use. Great customer support.
Cons
Nothing.
Cassidy,
We love being part of your business and look forward to many more years of working together!
great feedback from the company and great results, getting leads every single day which is the most important thing about the software
Pros
Pretty simple and easy to use and manage a database. It gives you reports, besides the support your getting from representatives
Cons
Nothing, no complaint at all. So far so good, everything working smoothly, they have been doing some improvements.
30-day free trial available.
ReachEdge costs $149 per month.
Below are some frequently asked questions for ReachEdge.
ReachEdge offers the following pricing plans:
Starting from: US$149,00/month
Pricing model: Subscription
Free Trial: Available
30-day free trial available.
ReachEdge costs $149 per month.
ReachEdge offers the following features:
ReachEdge has the following typical customers:
Mid Size Business, Small Business
ReachEdge supports the following languages:
English
ReachEdge has the following pricing plans:
Subscription
ReachEdge supports the following devices:
iPhone, iPad
ReachEdge integrates with the following applications:
DevHub, Wordpress
ReachEdge offers the following support options:
Online Support, Phone Support
We really enjoy using ReachEdge to help us keep track of all of our clients, follow ups, prospective clients. It is pretty easy to use and understand, which is something that we really like about the program. It helps our business stay on top of leads, which is important since we are a referral based company.