ReachEdge

ReachEdge

Lead capture and conversion system for local businesses

4.2/5 (48 reviews)

ReachEdge Overview

ReachEdge is a web-based lead conversion system designed to be used by local businesses of any size. Included are tools for lead capture and tracking, call recording, automated lead nurturing, marketing analytics, ROI reporting, and more.

ReachEdge integrates with users’ websites and dynamically displays unique web forms and phone numbers for each marketing source, enabling users to track which marketing source has brought in each lead. Detailed lead information, including phone number, name, date, and exact contact time, is recorded by ReachEdge in lead lists. All incoming phone calls are also recorded, with details of the call time and length, and users can play back recordings to revisit information provided by leads, or to monitor employee call handling capabilities, enabling the provision of targeted call coaching based on their performance.

When a new contact calls or emails, ReachEdge automatically notifies users, allowing them to immediately review and classify the lead, and begin the automated lead nurturing process. Daily notifications remind staff of required follow-ups, and automated nurturing emails are sent out to leads, based on a user-defined timeframe. Emails can include customer testimonials, before-and-after pictures, office tours, videos, and more. New contacts can also be sent an automated response email, such as a thank you message, appointment confirmation, or an overview of the business.

ReachEdge allows users to classify prospects, leads, and customers, which lets the system track the conversion rate alongside the number of contacts from each source. This can be used to evaluate how effective each marketing source is at generating actual customers, not just contacts. ROI reports can also be accessed on the web or through the mobile app, and users can set lifetime customer revenue numbers in ReachEdge, enabling them to estimate potential revenue from new customers.

Pricing

Starting from
US$149,00/month
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Asia, Australia, Brazil, Canada, China and 5 others, Europe, Germany, India, Japan, Latin America

Supported Languages

English

ReachEdge Reviews

Overall rating
4.2/5
81% positive reviews
22
Excellent
17
Very good
6
Average
3
Poor
0
Terrible
Jossie E.

ReachEdge Product- Company Standpoint

Used Daily for 1+ year
Reviewed on 2016/10/31
Review Source: Capterra

We really enjoy using ReachEdge to help us keep track of all of our clients, follow ups, prospective clients. It is pretty easy to use and understand, which is something that we really like about the program. It helps our business stay on top of leads, which is important since we are a referral based company.

Pros

The ease of use and ability to keep track of clients. It is nice to see where your traffic is coming from and your company's response time for prospective business.

Cons

The customer service can sometimes be confused on what problems you are experiencing so that can be frustrating to what they see and what you are seeing.

Response from ReachLocal

Jossie,
We¿re happy ReachEdge has been able to help you track clients and see what¿s working for your business. We¿ve passed your comments along to our internal teams. Thank you!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10
Nicole L.

Successful ROI

Used Daily for 2+ years
Reviewed on 2016/10/31
Review Source: Capterra

Reach Local's products have helped us increase our revenue exponentially. When used together, our campaigns have had a very successful return on investment. Our account manager has gone above and beyond to learn our business and help us form a successful campaign unique to our business and industry.

Pros

Easy to use, customization

Cons

Some website features are difficult to use

Response from ReachLocal

Nicole,
Thank you for your review! We're happy to hear you've seen increased ROI after using our products and glad your account manager has been helpful.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Alexa F.

Very functional but overwhelming

Used Daily for 2+ years
Reviewed on 2018/12/17
Review Source: Capterra

Pros

This is a great feature to have as a business owner, however it is VERY overwhelming. It would be great to designate responding to customers or "leads" to a specific employee, but right now I am the one doing so. It is a little confusing to work but it is a great feature and helps gain customers.

Cons

I think if they made it a little simpler on the eyes this would be a 10/10 software.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Cassidy H.

With them from the start and still here

Used Daily for 2+ years
Reviewed on 2016/11/01
Review Source: Capterra

We've been using ReachEdge for years now! The website they made for the company is beautiful, and we've received a lot of compliments on it. It's easy for us to go in and update or we can make changes through them. Their customer support is top notch. They are always helpful and polite. Like I said, we've been using them for years and we have no plans on changing anything! :)

Pros

Easy to use. Great customer support.

Cons

Nothing.

Response from ReachLocal

Cassidy,
We love being part of your business and look forward to many more years of working together!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Juan K.

I have been using Reach Edge since 2012. Amazing experience.

Used Daily for 2+ years
Reviewed on 2017/07/18
Review Source: Capterra

great feedback from the company and great results, getting leads every single day which is the most important thing about the software

Pros

Pretty simple and easy to use and manage a database. It gives you reports, besides the support your getting from representatives

Cons

Nothing, no complaint at all. So far so good, everything working smoothly, they have been doing some improvements.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10

ReachEdge Pricing

Starting from
US$149,00/month
Pricing options
Free Trial
Subscription
Value for money

30-day free trial available.

ReachEdge costs $149 per month.

ReachEdge Features

  • Customizable Branding
  • Customizable Templates

  • A/B Testing
  • API
  • Activity Dashboard
  • Campaign Analysis
  • Campaign Management
  • Content Management
  • Data Import/Export
  • Drag & Drop Interface
  • Engagement Analytics
  • Monitoring
  • Multi-Channel Marketing
  • Real Time Analytics
  • Real Time Data
  • Reporting & Statistics
  • Social Media Integration
  • Social Network Marketing
  • Tagging
  • Third Party Integration

Additional information for ReachEdge

Key features of ReachEdge

  • Automated lead nurturing
  • Automated response emails
  • Call recording
  • Call tracking
  • Conversion rate tracking
  • Customizable branding
  • Customizable email templates
  • Follow-up reminders
  • Lead insights
  • Lead lists
  • Lead notifications
  • Lead tracking
  • Marketing source comparisons
  • Mobile alerts
  • Potential revenue estimates
  • Prospect, lead & customer classification
  • ROI reporting
  • Real-time reporting

Benefits

  • Web forms and phone numbers displayed by ReachEdge are unique to individual marketing sources, enabling users to track which source each prospect has come from.

  • All incoming calls are recorded, with details of the source, call time, and call length, and users can play back recordings to assess staff call handling performance.

  • Real-time alerts are sent to users’ phones when a call or email is received from a new prospect, enabling users to immediately review and classify leads and start the automatic lead nurturing process.

  • Prospects are sent automated response emails after phone calls or web form submissions, with users able to customize email templates with their own branding, colors, logos, and text.

  • Automated nurturing emails can be sent according to a user-defined timeframe, including messages offering customer testimonials, before-and-after pictures, videos, office tours, and more.

  • ROI reports break down contacts by marketing source, and users can estimate potential future revenue from new customers.

  • ReachEdge FAQs

    Below are some frequently asked questions for ReachEdge.

    Q. What type of pricing plans does ReachEdge offer?

    ReachEdge offers the following pricing plans:

    Starting from: US$149,00/month

    Pricing model: Subscription

    Free Trial: Available

    30-day free trial available.

    ReachEdge costs $149 per month.

    Q. What are the main features of ReachEdge?

    ReachEdge offers the following features:

    • Automated lead nurturing
    • Automated response emails
    • Call recording
    • Call tracking
    • Conversion rate tracking
    • Customizable branding
    • Customizable email templates
    • Follow-up reminders
    • Lead insights
    • Lead lists
    • Lead notifications
    • Lead tracking
    • Marketing source comparisons
    • Mobile alerts
    • Potential revenue estimates
    • Prospect, lead & customer classification
    • ROI reporting
    • Real-time reporting

    Q. Who are the typical users of ReachEdge?

    ReachEdge has the following typical customers:

    Mid Size Business, Small Business

    Q. What languages does ReachEdge support?

    ReachEdge supports the following languages:

    English

    Q. What type of pricing plans does ReachEdge offer?

    ReachEdge has the following pricing plans:

    Subscription

    Q. Does ReachEdge support mobile devices?

    ReachEdge supports the following devices:

    iPhone, iPad

    Q. What other apps does ReachEdge integrate with?

    ReachEdge integrates with the following applications:

    DevHub, Wordpress

    Q. What level of support does ReachEdge offer?

    ReachEdge offers the following support options:

    Online Support, Phone Support