InfoServ

InfoServ

Integrated Call Center, Help Desk, and CRM software system

4.9/5 (11 reviews)

InfoServ Overview

InfoServ is a CRM for small and medium businesses in all industries, looking to take control of their sales process and build customer relationships. The solution provides sales and marketing teams with a complete 360 degree customer view. All customer information and interactions - including email content and voice recorded phone calls - are automatically logged in the customer's profile, and are visible to users in a single screen view.

The InfoServ dashboard provides a real time overview of business activity, comprising different charts and reports configured to the users' needs. These provide visibility on current business performance, marketing campaign status, etc. Standardized built-in reports include a task management report for insights on task progress and a communication report for tracking customer interactions.

InfoServ includes features for contact management, standard phone integration, and performance analysis. Out-of-the-box integration with external applications make it an instantly functional tool for management and sales teams.

Email integration comes as standard for InfoServ CRM users and enables mass yet personalized communication with clients. Email templates can be customized and mass email campaigns send out directly from the CRM system. InfoServ provides users with tools for interacting effectively with clients and building client relationships.

Notes can be made during/following any interaction with clients and used to log information about the meeting, phone call, etc. Each note includes client corporate name, customer name, date/time, flag, comments, and user, for future recollection.

Pricing

Starting from
€10,00/month
Pricing options
Free Trial
One Time License
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Europe

Supported Languages

English

InfoServ Reviews

Overall rating
4.9/5
100% positive reviews
10
Excellent
1
Very good
0
Average
0
Poor
0
Terrible
Silvi I.

Infoserv - Software designed to achieve business success

Used Daily for 2+ years
Reviewed on 2019/03/20
Review Source: Capterra

In the first place, all contacts have been systematized and the access to the history of communications with each client has been facilitated. Make it easier to control the actions of the entire team. Improved the organization and execution of tasks. We have saved ourselves from purchasing a server for data storage and using a conventional PBX. Data security in the cloud service.

Pros

A complete and easy-to-use CRM system and call center with both desktop and mobile versions. Always available. Perfect technical support from the supplier. Continuous development with new features. Totally acceptable price.

Cons

I do not find any remarks. I have nothing to say here.

Response from DAN electronic

Thank you - your feedback is highly valued and appreciated! Nice to hear that InfoServ CRM helps with MyPrint's success.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Konstantin K.

CRM and much more...

Used Daily for 1+ year
Reviewed on 2019/03/20
Review Source: Capterra

We are very satisfied with InfoServ. We are using it more than a year now. It has all the functionalities that we need to support our clients and attract new ones. Great support team that is always ready to help and assist us. And the price of it is simply unbeatable by any other CRM software.

Pros

The idea of combining a full functionality CRM with phone and email systems, so not only we have all the information about our clients, but we also have the history of our communication with them.

Cons

It used to have too many functionalities in the CRM application, but they made an update and now the administrator of the system can modify the users' interface.

Response from DAN electronic

Thank you very much for the feedback! Nice to hear the new feature works well for your team. Clients are always welcomed to share their experience with InfoServ and ideas about future improvements with us.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Oksana V.

Infoserv: A crm for everybody

Used Daily for 2+ years
Reviewed on 2019/05/09
Review Source: Capterra

Overall, the experience is pretty enjoyable, and I would definitely recommend the software both to a person who has never used a crm, and an experienced user as well.

Pros

It's as easy as it gets in terms using the software. It was extremely easy for me to learn all the ins and outs of the program, making my work progress simpler

Cons

The fact that you can't really customize the experience on a personal level and arrange things how you want them to be - you can't move filters around and place them in order that you like unless you close them and re-open them

Response from DAN electronic

Thanks - your feedback is highly appreciated!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10
Elena B.

Great product

Used Daily for 2+ years
Reviewed on 2016/08/03
Review Source: Capterra

I've been using this product in our company for more than five years. It helps a lot when dealing with lots of customers and having different employees answer the phone. It also helps keep up to date with tasks, problems and solutions.

Pros

It is full of useful functions and is extremely helpful when dealing with lots of cusomers.

Cons

I don't have any negative feedback so far.

Response from DAN electronic

The main purpose of InfoServ CRM is to manage Customer comunications. There is no Customer Relationship without communication :)

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Pete L.

InfoSev CRM Review

Used Daily for 1-5 months
Reviewed on 2019/03/20
Review Source: Capterra

Infoserv allows us to have all our clients information displayed the moment they call us. We can track the history of all our customer contact and see at a glance any actions that are pending regarding that client. Crucially it allows us to see the information regarding our colleague's clients so that we can provide seamless customer service should that colleague not be available to take the call.

Pros

All the information you need to review client history and track progress through the sales funnel is instantly at hand. The system is intuitive and takes no time to learn it's functionality. No specialist training is required to understand the InfoServe product.

Cons

No real complaints. The system provides all the functions we need in an easy to understand format. The only minor inconvenience is that we work with the American market predominately and the timing of updates impacts on our work hours which is the middle of the US working day.

Response from DAN electronic

Thank you for the honest review - your feedback is highly appreciated! We will try to work on reducing down times and improve updates scheduling to the best extend possible.

Rating breakdown

Ease of Use

Likelihood to recommend

10.0/10

InfoServ Pricing

Starting from
€10,00/month
Pricing options
Free Trial
One Time License
Subscription
Value for money

InfoServ CRM On Premise Pricing: individual offer based on customer's requirements

InfoServ CRM Cloud Pricing: Subscription based
- Basic: €10/user/month (1-10 users)
- Standard: €25/user/month (5-25 users)
- Professional: €35/user/month (5-75 users)
- Enterprise: €45/user/month (10-unlimited users)

InfoServ Features

  • API
  • Activity Dashboard
  • Automatic Notifications
  • Automatic Reminders
  • CRM Integration
  • Calendar Management
  • Contact Database
  • Custom Fields
  • Customer Database
  • Customizable Reporting
  • Customizable Templates
  • Data Import/Export
  • Email Integration
  • Reporting & Statistics

  • Activity Tracking
  • Customizable Branding
  • Electronic Payments
  • Mobile Integration
  • Social Media Integration
  • Third Party Integration

Additional information for InfoServ

Key features of InfoServ

  • Campaign Management
  • Contact Import/Export
  • Contact Management
  • Customer Pipeline
  • Customer Support
  • Document Management
  • Email Marketing
  • Email Marketing
  • Group Management
  • Import / export data
  • Interaction Tracking
  • Lead Management
  • Lead Management
  • List Management
  • Marketing Automation
  • Quotes / Proposals
  • Reminders
  • Sales Managemenent
  • Sales Management
  • Sales Reporting
  • Search / filter
  • Task Management
  • Ticket Management

Benefits

• Centralized customer database accessible from the office and remotely
• Personalized Customer Profiles with contact information, sales, help desk tickets, documents, meetings, and communication history (calls, emails, wen chat transcripts, meeting reviews) all on one screen.
• Integrated communication (phone, email, and live chat) - all contacts are logged in automatically along with its call recording, email content, web chat transcript.
• Call Center (inbound and outbound)
• Sales Management - customizable sales processes
• HelpDesk/Ticket Management - multiple tickets, SLA management, customer service reporting
• Time Management tools (Tasks, To-Do lists, Calendars, Reminders)
• Mobile Application
• Web & API Integration
• Real Time Monitoring and Reporting
• Available for On Premise or Cloud deployment

InfoServ FAQs

Below are some frequently asked questions for InfoServ.

Q. What type of pricing plans does InfoServ offer?

InfoServ offers the following pricing plans:

Starting from: €10,00/month

Pricing model: One Time License, Subscription

Free Trial: Available

InfoServ CRM On Premise Pricing: individual offer based on customer's requirements

InfoServ CRM Cloud Pricing: Subscription based
- Basic: €10/user/month (1-10 users)
- Standard: €25/user/month (5-25 users)
- Professional: €35/user/month (5-75 users)
- Enterprise: €45/user/month (10-unlimited users)

Q. What are the main features of InfoServ?

InfoServ offers the following features:

  • Campaign Management
  • Contact Import/Export
  • Contact Management
  • Customer Pipeline
  • Customer Support
  • Document Management
  • Email Marketing
  • Email Marketing
  • Group Management
  • Import / export data
  • Interaction Tracking
  • Lead Management
  • Lead Management
  • List Management
  • Marketing Automation
  • Quotes / Proposals
  • Reminders
  • Sales Managemenent
  • Sales Management
  • Sales Reporting
  • Search / filter
  • Task Management
  • Ticket Management

Q. Who are the typical users of InfoServ?

InfoServ has the following typical customers:

Mid Size Business, Small Business

Q. What languages does InfoServ support?

InfoServ supports the following languages:

English

Q. What type of pricing plans does InfoServ offer?

InfoServ has the following pricing plans:

One Time License, Subscription

Q. Does InfoServ support mobile devices?

InfoServ supports the following devices:

Android

Q. What other apps does InfoServ integrate with?

We do not have any information about what integrations InfoServ has

Q. What level of support does InfoServ offer?

InfoServ offers the following support options:

FAQs, Knowledge Base, Online Support, Phone Support