eXsight Call Accounting

Technology expense management & call accounting solutions

About eXsight Call Accounting

eXsight Call Accounting is a telecom expense management system that enables organizations to gain visibility and control over their unified communications expenses, assets, usage, services and security policies. The system is designed to empower companies, government entities, enterprises, and nonprofits of all sizes, across a variety of industries.

eXsight Call Accounting’s procurement management module ensures users that all telecom ordering activity is properly managed and controlled. Each order will be authorized, configured, and allocated to the appropriate rate plan, before being reported to the relevant party. Asset management features ensure companies have an accurate inventory of all telecom assets. Users will be aware of where the assets are, how they are being used, and by whom.

eXsight Call Accounting’s invoice management helps drive down telecom costs by preventing any overspending due to billing errors and inaccuracies. Dispute management and recovery features track every dispute from identification, through to reporting, until resolution. Analysts can document the issue and submit any disputes with the carrier.

The system’s wireless expense management features help companies take control of their wireless environment and overall costs. Call accounting provides organizations with visibility into all telecom costs by capturing and managing all unified communication costs. Additional features include dashboards and reporting, policy compliance, contract and vendor management, managed services, budget management, and more.

Pricing starting from:

N/A

  • Free Trial
  • One Time License
  • Subscription

Key benefits of eXsight Call Accounting

  • eXsight Call Accounting provides organizations of any size or industry with a single point of control over their entire unified communications environment.

  • eXsight Call Accounting users can gain 360-degrees of actionable visibility into their UC ecosystem from a single platform.

  • Companies can gain an accurate inventory of all unified communication assets, services, and users, and be aware of who is using them and where.

  • Vendor management features help centralize contact information to track issues, orders, disputes, dependencies, and more, by vendor.

  • eXsight Call Accounting helps map corporate policies into the platform's processes and workflows, ensuring compliance for the entire procure to pay lifecycle.

  • Devices

    Business size

    S M L

    Markets

    United States, Canada, United Kingdom, Australia, Japan and 3 others, Germany, Brazil, Mexico

    Supported Languages

    English, Hebrew, Portuguese

    Pricing starting from:

    N/A

    • Free Trial
    • One Time License
    • Subscription

    Images

    Wireless Expense Management can help take control of wireless costs and spending
    Call Accounting offers a flexible solution for capturing and managing unified communication costs
    Invoice Management drives down telecom costs by preventing error related overspending
    Wireless Expense Management and Optimization can help take control of wireless costs and spending
    Wireless Help Desk services drive down mobile support costs and improve end user satisfaction
    Enterprise Mobility Management - MDM, MAM, MCM, help enforce policy compliance and reduce corporate risk
    Cloud Service Management optimizes cloud service costs and manages seats and subscription plans
    Procurement Management ensures that all telecommunications provisioning activities are under control
    Asset Management can help manage all unified communication assets (video, voice, data and wireless)
    Dispute Management and Recovery tracks every dispute from identification through resolution
    View 11 more
    eXsight Call Accounting screenshot: Wireless Expense Management can help take control of wireless costs and spending eXsight Call Accounting screenshot: Call Accounting offers a flexible solution for capturing and managing unified communication costs eXsight Call Accounting screenshot: Invoice Management drives down telecom costs by preventing error related overspending eXsight Call Accounting screenshot: Wireless Expense Management and Optimization can help take control of wireless costs and spending eXsight Call Accounting screenshot: Wireless Help Desk services drive down mobile support costs and improve end user satisfaction eXsight Call Accounting screenshot: Enterprise Mobility Management - MDM, MAM, MCM, help enforce policy compliance and reduce corporate risk eXsight Call Accounting screenshot: Cloud Service Management optimizes cloud service costs and manages seats and subscription plans eXsight Call Accounting screenshot: Procurement Management ensures that all telecommunications provisioning activities are under control eXsight Call Accounting screenshot: Asset Management can help manage all unified communication assets (video, voice, data and wireless) eXsight Call Accounting screenshot: Dispute Management and Recovery tracks every dispute from identification through resolution

    Features

    Total features of eXsight Call Accounting: 37

    • "What If" Scenarios
    • Accounting Integration
    • Active Directory Integration
    • Activity Dashboard
    • Activity Tracking
    • Ad hoc Query
    • Ad hoc Reporting
    • Asset Lifecycle Management
    • Auditing
    • Billing & Invoicing
    • Budget Control
    • Business Intelligence
    • CRM Integration
    • Call Monitoring
    • Change Order Management
    • Collaborative Review
    • Communication Management
    • Compliance Management
    • Customizable Reporting
    • Dashboard Creation
    • Expense Tracking
    • Fixed Asset Management
    • General Ledger
    • Help Desk Integration
    • Help Desk Management
    • Inventory Optimization
    • Inventory Tracking
    • Invoice Management
    • Invoice Processing
    • Order Management
    • Procurement Management
    • Productivity Reporting
    • Real Time Analytics
    • Real Time Notifications
    • Real Time Reporting
    • Third Party Integration
    • Vendor Management

    Alternatives

    Bria

    4,3
    #1 Alternative to eXsight Call Accounting
    Bria is a cloud-based and on-premise VoIP solution that helps businesses manage communication & collaboration via...

    AVOXI

    4,7
    #2 Alternative to eXsight Call Accounting
    AVOXI is a cloud-based global voice and contact center solution that helps enterprises streamline customer service...

    wolkvox

    4,7
    #3 Alternative to eXsight Call Accounting
    wolkvox helps contact centers manage communication via mobile devices, landlines, video calls, email, SMS, and more on...

    NUACOM

    4,8
    #4 Alternative to eXsight Call Accounting
    NUACOM offers an all-in-one Cloud phone system for SMBs that need a modern, fully scalable business communication...

    Reviews

    Overall rating

    4,3 /5
    (14)
    Value for Money
    4,3/5
    Features
    4,4/5
    Ease of Use
    4,2/5
    Customer Support
    4,7/5

    Already have eXsight Call Accounting?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 14
    James O.
    Overall rating
    • Industry: Government Administration
    • Company size: 501-1 000 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Solid call accounting software

    Reviewed on 2016/10/03

    We have been using MTS with our shoretel system for roughly 5 years and it has been trouble free. ...

    We have been using MTS with our shoretel system for roughly 5 years and it has been trouble free. MTS is awesome with support and maintenance. They are on top of issues before they arise with consistent maintenance. Their customer support is well informed and quick to respond when I have questions.

    Pros

    It is troublefree telephony accounting. The reports are great and information can be scaled to what the department wants to see.

    Cons

    There is not really anything to complain about. It serves it's purpose and does it well. The support team is excellent. I'm hard pressed to find any negatives!

    Cynthia Y.
    Overall rating
    • Industry: Banking
    • Company size: 5 001-10 000 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 9.0 /10

    Great Product

    Reviewed on 2016/10/05

    Overall we are highly satisfied with the TEM suite of products. The software is user friendly when...

    Overall we are highly satisfied with the TEM suite of products. The software is user friendly when it comes to reviewing and processing invoice to running reports. I would highly recommend this to any business trying to manage their telecom spend.

    Pros

    How easy it is to use. When I run into any issues customer support is quick to respond knowing I have deadlines.

    Cons

    None that come to mind.

    Stephen L.
    Overall rating
    • Industry: Government Administration
    • Company size: 1 001-5 000 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 8.0 /10

    Call Accounting

    Reviewed on 2016/10/04

    So far so good, product works when I need it to and when I did have problem with it I call support...

    So far so good, product works when I need it to and when I did have problem with it I call support and had the problem resolved on 1st contact.

    Pros

    Reporting

    Cons

    lack of phone number reporting

    Kris A.
    Overall rating
    • Industry: Facilities Services
    • Company size: 51-200 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 8.0 /10

    Great software for our needs

    Reviewed on 2016/10/03

    MTS provides our department with great software for our data. It is great to use and the customer...

    MTS provides our department with great software for our data. It is great to use and the customer support are always there when you need help. Recommended for telecom companies looking for a software for the their data.

    Pros

    Functionality

    Cons

    Can be initially tough when you first use it

    F C.
    Overall rating
    • Industry: Utilities
    • Company size: 5 001-10 000 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    TEM Product

    Reviewed on 2016/10/04

    OUTSTANDING product! Has greatly reduced time required to manage our telephony devices. This...

    OUTSTANDING product! Has greatly reduced time required to manage our telephony devices. This includes wired and wireless

    Pros

    Ease of use

    Cons

    Sometimes the reports are hard to build, very small number of times

    Showing 5 reviews of 14 Read all reviews

    eXsight Call Accounting FAQs

    Below are some frequently asked questions for eXsight Call Accounting.

    eXsight Call Accounting offers the following pricing plans:

    • Pricing model: One Time License, Subscription
    • Free Trial: Not Available

    Contact MTS IntegraTRAK for detailed pricing information.

    eXsight Call Accounting offers the following features:

    • Allocation & chargeback
    • Asset management
    • BYOD management
    • Budget mangement
    • By-extension reporting
    • Call accounting
    • Call collection
    • Call duration
    • Call system integration
    • Call volume
    • Caller ID
    • Cloud expense management
    • Cloud services management
    • Communications lifecycle management
    • Consulting services
    • Contract management
    • Dashboards & reporting
    • Dispute management and recovery
    • Fixed line
    • Flexible rate tables
    • Inbound & outbound call reporting
    • Invoice management
    • Managed services
    • Mobile device management
    • Mobility-as-a-Service
    • Policy compliance
    • Procurement management
    • Talk time tracking
    • Unattended call management
    • Vendor management
    • Vendor payment services
    • VoIP
    • Who answered log
    • Wireless expense management
    • Wireless help desk services
    • Wireless optimization
    • invoice Auditing

    eXsight Call Accounting has the following typical customers:

    Small Business, Large Enterprises, Public Administrations, Non Profit, Mid Size Business

    eXsight Call Accounting supports the following languages:

    English, Hebrew, Portuguese

    We do not have any information about what devices eXsight Call Accounting supports

    We do not have any information about what integrations eXsight Call Accounting has

    eXsight Call Accounting offers the following support options:

    FAQs, Online Support, Phone Support, Forum

    Related categories

    See all software categories found for eXsight Call Accounting.