eXsight
About eXsight
eXsight Call Accounting is a telecom expense management system that enables organizations to gain visibility and control over their unified communications expenses, assets, usage, services and security policies. The system is designed to empower companies, government entities, enterprises, and nonprofits of all sizes, across a variety of industries.
eXsight Call Accounting’s procurement management module ensures users that all telecom ordering activity is properly managed and controlled. Each order will be authorized, configured, and allocated to the appropriate rate plan, before being reported to the relevant party. Asset management features ensure companies have an accurate inventory of all telecom assets. Users will be aware of where the assets are, how they are being used, and by whom.
eXsight Call Accounting’s invoice management helps drive down telecom costs by preventing any overspending due to billing errors and inaccuracies. Dispute management and recovery features track every dispute from identification, through to reporting, until resolution. Analysts can document the issue and submit any disputes with the carrier.
The system’s wireless expense management features help companies take control of their wireless environment and overall costs. Call accounting provides organizations with visibility into all telecom costs by capturing and managing all unified communication costs. Additional features include dashboards and reporting, policy compliance, contract and vendor management, managed services, budget management, and more.
Key benefits of eXsight
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- Industry: Government Administration
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Solid call accounting software
Reviewed on 2016/10/03
We have been using MTS with our shoretel system for roughly 5 years and it has been trouble free. ...
We have been using MTS with our shoretel system for roughly 5 years and it has been trouble free. MTS is awesome with support and maintenance. They are on top of issues before they arise with consistent maintenance. Their customer support is well informed and quick to respond when I have questions.
Pros
It is troublefree telephony accounting. The reports are great and information can be scaled to what the department wants to see.
Cons
There is not really anything to complain about. It serves it's purpose and does it well. The support team is excellent. I'm hard pressed to find any negatives!
- Industry: Banking
- Company size: 5,001–10,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Great Product
Reviewed on 2016/10/05
Overall we are highly satisfied with the TEM suite of products. The software is user friendly when...
Overall we are highly satisfied with the TEM suite of products. The software is user friendly when it comes to reviewing and processing invoice to running reports. I would highly recommend this to any business trying to manage their telecom spend.
Pros
How easy it is to use. When I run into any issues customer support is quick to respond knowing I have deadlines.
Cons
None that come to mind.
- Industry: Government Administration
- Company size: 1,001–5,000 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Call Accounting
Reviewed on 2016/10/04
So far so good, product works when I need it to and when I did have problem with it I call support...
So far so good, product works when I need it to and when I did have problem with it I call support and had the problem resolved on 1st contact.
Pros
Reporting
Cons
lack of phone number reporting
- Industry: Facilities Services
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Great software for our needs
Reviewed on 2016/10/03
MTS provides our department with great software for our data. It is great to use and the customer...
MTS provides our department with great software for our data. It is great to use and the customer support are always there when you need help. Recommended for telecom companies looking for a software for the their data.
Pros
Functionality
Cons
Can be initially tough when you first use it
- Industry: Utilities
- Company size: 5,001–10,000 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
TEM Product
Reviewed on 2016/10/04
OUTSTANDING product! Has greatly reduced time required to manage our telephony devices. This...
OUTSTANDING product! Has greatly reduced time required to manage our telephony devices. This includes wired and wireless
Pros
Ease of use
Cons
Sometimes the reports are hard to build, very small number of times
eXsight FAQs
Below are some frequently asked questions for eXsight.Q. What type of pricing plans does eXsight offer?
eXsight offers the following pricing plans:
- Starting from: US$1.00/month
- Pricing model: Subscription
- Free Trial: Not Available
Contact MTS IntegraTRAK for detailed pricing information.
Q. Who are the typical users of eXsight?
eXsight has the following typical customers:
2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does eXsight support?
eXsight supports the following languages:
English, Hebrew, Portuguese
Q. Does eXsight support mobile devices?
eXsight supports the following devices:
Q. What other apps does eXsight integrate with?
We do not have any information about what integrations eXsight has
Q. What level of support does eXsight offer?
eXsight offers the following support options:
Email/Help Desk, FAQs/Forum, Phone Support, 24/7 (Live rep), Chat
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