Kixie

Kixie

The fastest way to make more sales calls.

4.3/5 (42 reviews)

Kixie Overview

Kixie is an integrated CRM dialer and phone service for sales teams to make more sales calls, record all calls, and track call metrics. The software is hosted in the cloud and can be setup in 3 minutes with no hardware.

Kixie enables sales representatives to make sales calls easily and also allows them to schedule calls for the future. The software offers a click-to-call dialing list and auto-dialing options as well as supports other features such as call recording, customizable call routing and call tracking. The tool also helps to capture sales statistics such as conversion rate and supports training of new sales personnel using the Kixie Call Coaching functionality. The software monitors parameters such as average call time per agent, total outgoing calls, dispositions and connections as well as offers an advanced call reporting dashboard to evaluate sales metrics. Other features offered include HD quality voice, toll-free numbers, automated greetings, voice mail, business SMS, international calls, transfer & hold functionality and virtual receptionist support.

Kixie integrates with third party CRM applications such as Salesforce, Zoho, AmoCRM, Capsule and Nutshell, among others, to provide a seamless user-experience. The software can be configured with desktop phones and mobile phones using both browser-based and native apps. Jewelscent, Bloomnation, NancyAugust and Seamless Docs are among some of the companies using this tool.

Pricing

Starting from
US$15,00/month
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Australia, Brazil, Canada, Europe, Germany and 4 others, Latin America, Mexico, Middle-East and Africa, United States

Supported Languages

English

Kixie Reviews

Overall rating
4.3/5
88% positive reviews
34
Excellent
3
Very good
2
Average
1
Poor
2
Terrible
Jason M.

Shout-out to the Kixie Team for Being an Integral Part of My Business!

Used Daily for 6-12 months
Reviewed on 2017/12/07
Review Source: SoftwareAdvice

Sign up for the trial to get a sense of how it works since it’s free for 7 days and takes two seconds to setup. Kixie integrates great with my CRM, saves me ton of time, helps keep me organized, and eliminates manual logging tasks. Like I said before, I can’t even remember what it feels like to make calls before using Kixie.

I dial 100 customers a day to grow lead generation and create interest for our sales team. I constantly track my call reporting which keeps me focused on reaching the dial numbers and average call duration. This is huge in making me stay competitive with my team so I always reach my sales goals.

Pros

forget what life before having Kixie felt like - almost the same way that I forgot what it felt like before I had a cellphone. I felt like writing a review for Kixie since I sometimes forget how impactful Kixie is to my phone sales efforts.

Before Kixie, I had to manually dial 100’s of outbound sales calls. Without a Click-to-Call button right next to the phone numbers, I wasn't able to see which contacts were calling me from my CRM. I didn’t have Local Presence Dialing so my prospects saw my out-of-state number on outbound caller id and often wouldn’t pick up, and I couldn’t review my call recordings to numbers or names I had forgotten to write down.

Since we have partnered, Kixie has kept on adding new features, though the pricing has stayed the same. For instance, the addition of SMS Messaging and voicemail drop functionality has been a huge benefit.

Their customer service team is also phenomenal. When I call or send Kixie an email, a tech-savvy rep from the US answers my calls answers the phone or replies. They don’t have an outsourced service team and they actually care about my business which is hard to do for any size company.

Cons

I would suggest for Kixie to add a real time performance leaderboard to show my team on a TV screen, and maybe a search feature in the dashboard for call history.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Rowdie mitch G.

Saved us a ton of money for a simple trackable dialer

Used Daily for 6-12 months
Reviewed on 2018/03/25
Review Source: Capterra

Simplicity. Consistent. Great pricing. I can't recommend it enough, took quite a few calls to find something that easily could track my team, record phone calls, and sit right on their computers. My team loves it and so do I. Best thing is, it doesn't cost an arm and a leg, and the team actually wants to help you unlike most SaaS companies... If you have a problem, sometimes they call you right away, if not within a day... Its amazing.

Pros

I love the simplicity of the product. We were using Outreach.io Voice, and paying out the waaazooo for it, and there were hidden fees... It was a nightmare. I called at Kixie and he answered all my questions, no BS in the sales pitch... set me up and even helped me get started in rolling it out to the team. They even offered consulting to help integrate with my CRM but I declined for the time being.

The morale of my team went way up... No more issues. The reporting is simple which helps them create reports, and the portal is easy for me to go in and manage my team and make sure productivity is up. I love the red click to calls that even show up on peoples websites so its fast.

I would highly recommend this for businesses using SDR's who don't want to over complicate making a dang phone call. I haven't used all the features to the full ability yet but it has been doing what I need it to. Its also cheaper than buying new phone lines for each person in the company. We had a small learning curve, but that was easily managed and expected from switching softwares.

Cons

I really like most everything about it. The setup did take awhile to figure out, but I think that was more on my end. If I had to pick one thing, I would say adding notes takes one extra click than I want... But that is me stretching to find something, and might just be my use case.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Mark F.

Kixie PowerCall Is the Best I've Used

Used Daily for 6-12 months
Reviewed on 2018/08/02
Review Source: Capterra

Business problems that we have begun to solve with Kixie, his full accountability by connecting inbound and outbound call details with CRM records. The number of calls that you can make in a minute is far beyond any other dialer that I've used, and certainly far faster than using your finger or even clicking on numbers. All we have to do now is queue up a group of numbers, push a button and it starts dialing. Once each call is finished you ad the call disposition details and it instantly and automatically add those details to the record and then moves onto the next number, until you reach the bottom of the list. Bravo!

Pros

What I like most about this software is the tight integration that it offers with our CRM, which happens to be Insightly. Every inbound and outbound call or text is logged on the contact or lead involved in the communication. And every call gives you the opportunity to add all the call disposition details to the contact or lead record. If you wrap your mind around that feature alone, it's truly a game changer. We believe that if it's not the CRM it never happened. That means it's all about accountability and this software gives us that to the power of 10.

Cons

So far the only thing that I don't like about this software is a very minor complaint. At my level of subscription there is a mobile dialing app for the android it comes from a third-party. That simply made the information and setup details harder to find. They could document that detailed feature better, but I no means does it represent a dealbreaker.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10
Deonte C.

This is the ONE!

Used Daily for 1-5 months
Reviewed on 2019/09/13
Review Source: SoftwareAdvice

Kixie Powercall is getting us on the phone faster and connected with quality prospects. We can essentially do everything we need to do from the Kixie software and see it in its respective field in our CRM. This minimizes the administrative tasks that sales people fill their time up with.

Pros

I loved the full integration with out Hubspot CRM. It already had the pre-loaded dispositions and synced instantly when making calls. The Kixie software is lightweight but gets the job done in a major way. Additionally, being able to hear have call recordings loaded into our Hubspot CRM we can find out what our sales people are saying right and make the tweaks when they could have said something different.

Cons

We have found no CONs to the Kixie software.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Jenna M.

Boost your call volume with Kixie

Used Daily for 1+ year
Reviewed on 2019/01/23
Review Source: SoftwareAdvice

Overall, this software is so easy to use; it operates so efficiently in the background that I forget that it's even there.

Pros

Kixie has allowed our sales team to be more product and efficient with their sales calls. With one-click dialing and automatic call recording, there is no need to manually dial number and take notes. The local number feature is also very beneficial as it has allowed us to increase the likelihood of call answers.

Cons

The limited minutes plan is reasonably priced but only allows for 300 minutes a month, which is not a lot if you are making calls every day. There is a large price increase from the limited minutes plan to the unlimited minutes plan.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10
User Recommendation
8.7/10
Based on 42 reviews
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Kixie Pricing

Starting from
US$15,00/month
Pricing options
Free Trial
Subscription
Value for money

Basic: $15 per month
Integrated: $35 per month
Enterprise: $65 per month

Contact Kixie for more detailed pricing

Value for Money
3.8/5
Based on 42 reviews
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Kixie Features

  • API
  • Activity Dashboard
  • CRM Integration
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Transfer
  • Caller ID
  • Real Time Analytics
  • Reporting & Statistics
  • Third Party Integration
  • Voice Mail

  • Automatic Notifications
  • Chat
  • Conferencing
  • Instant Messaging
  • Monitoring
  • Real Time Reporting
  • Video Conferencing
Features
4.2/5
Based on 42 reviews
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Additional information for Kixie

Key features of Kixie

  • Auto-dialing
  • Business SMS
  • CRM integration
  • Call & sales statistics
  • Call activity logging
  • Call analytics
  • Call history
  • Call outcomes
  • Call recording
  • Call reporting
  • Call routing
  • Call tracking
  • Caller ID
  • Customer profile
  • Reporting dashboard
  • Sales coaching
  • Sales metrics
  • Sales reporting
  • Schedule sales calls
  • Searchable call lists
  • Third party software integration
  • Voicemail

Benefits

• Kixie enables sales teams to make more sales calls with PowerList dialing, voicemail drop, and local presence dialing.

• The software helps to improve workflow using bi-directional CRM integration & CRM enhanced caller id and supports integration with multiple third party CRM applications such as Salesforce.

• Kixie automatically logs all calls into the customer’s CRM software and associates them with current contacts.

• Kixie stores call recordings and allows users to enter notes, schedule tasks and see other relevant caller information.

• The product offers a variety of phone features such as greetings & hold music, voice mail, extensions and customizable call routing to help sales agents be more productive.

• Kixie supports the training of sales representatives with Call Coaching and gamifies the sales experience using real-time leader boards.

Kixie FAQs

Below are some frequently asked questions for Kixie.

Q. What type of pricing plans does Kixie offer?

Kixie offers the following pricing plans:

Starting from: US$15,00/month

Pricing model: Subscription

Free Trial: Available

Basic: $15 per month
Integrated: $35 per month
Enterprise: $65 per month

Contact Kixie for more detailed pricing

Q. What are the main features of Kixie?

Kixie offers the following features:

  • Auto-dialing
  • Business SMS
  • CRM integration
  • Call & sales statistics
  • Call activity logging
  • Call analytics
  • Call history
  • Call outcomes
  • Call recording
  • Call reporting
  • Call routing
  • Call tracking
  • Caller ID
  • Customer profile
  • Reporting dashboard
  • Sales coaching
  • Sales metrics
  • Sales reporting
  • Schedule sales calls
  • Searchable call lists
  • Third party software integration
  • Voicemail

Q. Who are the typical users of Kixie?

Kixie has the following typical customers:

Large Enterprises, Mid Size Business, Small Business

Q. What languages does Kixie support?

Kixie supports the following languages:

English

Q. What type of pricing plans does Kixie offer?

Kixie has the following pricing plans:

Subscription

Q. Does Kixie support mobile devices?

We do not have any information about what devices Kixie supports

Q. What other apps does Kixie integrate with?

Kixie integrates with the following applications:

Capsule, HubSpot CRM, HubSpot Marketing, Insightly, Nutshell CRM, Pipedrive, Slack, Zendesk, Zoho CRM, amoCRM

Q. What level of support does Kixie offer?

Kixie offers the following support options:

FAQs, Online Support, Phone Support, Video Tutorials