About Neko

Neko is a web-based appointment management software for salons & spas that can be accessed from multiple devices including smartphones, desktops and laptops. It can be used by small, mid-size and large salons operating in multiple locations.

The software uses a booking wizard to manage appointments and offers features such as SMS & email booking reminders, drag & re-size options, paid clients view and reporting options. The application helps salons to maintain regular communication with clients through targeted marketing campaigns, survey messages, automatic welcome messages and birthday messaging. The tool maintains a client database for better customer relationship management and targeted marketing & loyalty programs.

Neko also helps to manage employees, timesheets, rosters and bonuses in addition to generating reports on clients, employees, inventory, appointments and sales. The software provides automatic updates and data backup as well as secures the data using encryption technologies. Other features offered by Neko include gift card management, email marketing, commissions management, referral program, room/equipment management and multi-location support.

The software helps to streamline all retail transactions including sales, exchanges, refunds and gift vouchers while also taking care of stock accounting and purchase orders. Neko is used by hair salons, beauty salons & day spas and can be accessed over the internet using any browser type.

Key benefits of Neko

• Neko is an online appointment management software that helps salons & spas to track bookings, manage employees, improve customer relations and track sales & revenue.

• The software offers various marketing features such as email marketing, SMS marketing, customer loyalty programs and targeted marketing using customer preferences and purchase history to improve revenues and customer relations.

• The tool generates sales reports, inventory reports, employee records and inventory reports to provide salon owners with real-time information on the productivity and efficiency of their business.

• The product helps to improve customer trust and loyalty by providing features such as walk-in-sales, refunds, product exchanges and gift vouchers.

• Neko offers free access to the salon software for solo operators and has capped its pricing at $69.95 per month irrespective of the number of employees, thus offering an affordable pricing structure.

Devices

Business size

S M L

Images

Automated SMS and email reminders are sent to clients to reduce no-shows
Customer details such as colour preferences, birthdays etc. are stored to help deliver customized service
Inventory tracking helps to reduce waste and identify selling trends
Reports can be produced on sales, clients, bookings, inventory and employees
Reports on employee attendance, productivity and performance can be generated
Booking management features
The application can be accessed on any type of device using any browser
View 8 more
Neko video
Neko screenshot: Automated SMS and email reminders are sent to clients to reduce no-shows Neko screenshot: Customer details such as colour preferences, birthdays etc. are stored to help deliver customized service Neko screenshot: Inventory tracking helps to reduce waste and identify selling trends Neko screenshot: Reports can be produced on sales, clients, bookings, inventory and employees Neko screenshot: Reports on employee attendance, productivity and performance can be generated Neko screenshot: Booking management features Neko screenshot: The application can be accessed on any type of device using any browser

Features

Total features of Neko: 72

  • Access Controls/Permissions
  • Accounting
  • Accounting Integration
  • Ad hoc Reporting
  • Administrative Reporting
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Automated Scheduling
  • Barcode / Ticket Scanning
  • Barcode Recognition
  • Before & After Pictures
  • Billing & Invoicing
  • Booking Management
  • Calendar Management
  • Calendar Sync
  • Campaign Management
  • Campaign Scheduling
  • Client Database
  • Client Management
  • Client Profiles
  • Clock In / Out
  • Commission Calculations
  • Confirmation/Reminders
  • Customer Database
  • Customer History
  • Customer Surveys
  • Customizable Branding
  • Data Import/Export
  • Drip Campaigns
  • Email Invitations & Reminders
  • Email Management
  • Email Marketing
  • Employee Database
  • Employee Management
  • Employee Portal
  • Employee Scheduling
  • Employee Self Service
  • Gift Card Management
  • Group Scheduling
  • Inventory Management
  • Inventory Replenishment
  • Inventory Tracking
  • Loyalty Program
  • Mobile Access
  • Mobile Alerts
  • Multi-Location
  • Online Booking
  • Online Payments
  • Payroll & Commissions
  • Payroll Management
  • Performance Metrics
  • Point of Sale (POS)
  • Productivity Analysis
  • Purchase Order Management
  • Question Branching
  • Real Time Reporting
  • Real-time Scheduling
  • Recurring Appointments
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Resource Scheduling
  • Room Booking
  • SMS Marketing Managment
  • SMS Messaging
  • SSL Security
  • Sales Reports
  • Scheduled / Automated Reports
  • Surveys & Feedback
  • Treatment Packages
  • Widgets

Alternatives

Vagaro

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Timely

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Timely is the world's smartest salon, spa and wellness software. Timely runs on all your devices. Manage your...

Booker

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WellnessLiving

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Reviews

Overall rating

4,3 /5
(14)
Value for Money
4,6/5
Features
4,4/5
Ease of Use
4,6/5
Customer Support
4,4/5

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Showing 5 reviews of 14
Travis G.
Overall rating
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Absolute value for money, easy to operate with fantastic puntual support

Reviewed on 2018/06/28

Pros

Absolute value for money, easy to operate with fantastic punctual support. Having used many other software systems in the past I highly recommend Neko for value for money

Cons

There is nothing that comes to mind that I don't like about Neko. It meets all my requirements in assisting me run my business.

Response from Neko

Hi Travis, many thanks for your review! We're glad you are happy with Neko. We are always happy to develop new features in consultation with client needs, so make sure you get intouch if you would like to see something new :)

Tiriana T.
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: Self Employed
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Neko software review

Reviewed on 2020/03/26

Good.
Which the basic fee included the reminder to clients.

Good.
Which the basic fee included the reminder to clients.

Pros

1. Of recent, the information about Corona Virus and keeping up to date with the worlds changes through the challenges of operating a business.
2. The online help chat with quick turn around response.

Cons

Needing to pay for the "add on's" for things like the reminder emails to clients, or txts to the clients.
I dont use these and do these functions manually to avoid a higher subscription.

Jordan C.
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2-10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

good but seems to have a few glitches.

Reviewed on 2017/10/18

affordable, easy to use

affordable, easy to use

Pros

easy to use, reports, stock take, ability to link to online bookings, client history, staff rostering

Cons

doesnt notify you when running out of credit therefore stops sending reminder texts to clients with no notification. doesnt alert you if client replies to a text other than Yes or No. for example if a client writes "no sorry" or messages to change an appointment time it does not notify us.
Have had problems trying to move appointments across dates, sometimes doesnt work and you lose the booking or it doubles up. Messages sometimes dont get sent to clients, replies sometimes dont come through at all so you dont know they have tried to confirm the appointment. Not sure if there is a way to put on ipad to give to clients to fill out their client card on first visit - that would be good

Response from Neko

Hi there, Thanks for your review. Text credits are shown on the main dashboard so you can see how many credits you have.

You can also see unread replies from your clients even if they reply "No sorry". You can read previously read messages on the Marketing Menu under Display Messages.

Sending of messages will stop if you don't have any credits, so check your dashboard from time to time. .

You can open the client card of your client on the ipad and Select Client Mode at the top right for your clients to enter their details. Hope that helps!

We are not aware of any issues with the moving of bookings, our support team would love to hear more from you on this as we don't want any bugs creeping their way into the system and we would love to make it easier as well for you.

Ka L.
Overall rating
  • Industry: Cosmetics
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Optional to setup for clients

Reviewed on 2020/04/08

I know you guys keep improving your software cause this 3 years I can see the difference. But I...

I know you guys keep improving your software cause this 3 years I can see the difference. But I believe that can be better

Pros

If there is a optional to set up what we can see on the schedule. For example, on the schedule screen, when the mouse(arrow) go or right click the scheduled appointment, we can see the basic details, like name, phone number, booking time , services & comment etc. but we cannot see the card number, cause we basically just located the client with card numbers not their name or phone number. So we need to open another page to use there phone number / name and search them out, click in to their profile, and also scroll down to the bottom and check the card number and find their card out.

Cons

Let us choose what we hope to display on the scheduled appointment (the little box when we right click the scheduled appointment) / add display “card number”

Katherine H.
Overall rating
  • Industry: Retail
  • Company size: Self Employed
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Functional, Great Value for Money

Reviewed on 2020/03/30

Really great, it’s easy to use and pretty good value for what you get.

Really great, it’s easy to use and pretty good value for what you get.

Pros

I love the layout and how easy Neko is to use! It is so customisable if you want it to be or you can use it for basic needs too. It’s easy to store client info and make bookings too. It has different payment options too which enable you to use the software with most payment systems

Cons

Sometimes it could be a little buggy and freeze but they have since seemed to correct this in the last few months I haven’t had an issue.

Showing 5 reviews of 14 Read all reviews

Neko FAQs

Below are some frequently asked questions for Neko.

Neko offers the following pricing plans:

  • Starting from: A$20,00/month
  • Pricing model: Subscription
  • Free Trial: Available

$20 per month per employee Contact Neko Software for detailed pricing

We do not have any information about Neko features

Neko has the following typical customers:

Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

We do not have any information about what languages Neko supports

Neko supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

Neko integrates with the following applications:

Braintree, Mailchimp, Slack, Stripe, Xero

Neko offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support

Related categories

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