ServiceTrade

Commercial field service and customer service application.

About ServiceTrade

ServiceTrade is a web and mobile field service management application for companies in the mechanical, commercial HVAC, fire protection, commercial food equipment, air duct, kitchen exhaust cleaning, commercial electrical, industrial refrigeration, and medical equipment industries.

ServiceTrade helps commercial service contractors deliver amazing customer service that makes their business more valuable. Our customer service features enable online engagement throughout the service cycle to build profitable, long-lasting relationships.

Businesses expect innovative service contractors to enhance their on-site service with online engagement. Through ServiceTrade, customers receive media-rich online quotes, after-service reports with photos from your techs’ mobile devices, and an online portal with their full service history. Tech-on-the-way alerts and coordination between field technicians, the home office, and the customer make each appointment more professional and successful. Photos, documentation, and audio notes taken with technicians’ smartphones or tablets give business owners more information about the status of their systems.

ServiceTrade streamlines service operations for single or multiple offices by managing work orders, scheduling planned and emergency services, and integrating with most accounting platforms to eliminate double data entry. Going paperless decreases the amount of time spent tracking down paperwork, so you can invoice customers faster.

The enhanced service delivery provided by ServiceTrade leaves a lasting digital impression that makes the contractor’s brand memorable long after the service call. Customers expect service contractors to behave as a trusted advisor and show them how they’re helping them in ways that other contractors can’t or won’t. Service contractors who don’t adopt technology solutions for customer service are at risk of becoming marginalized by those who do. Through an amazing customer experience, ServiceTrade enables business growth by attracting new prospects and extending customer relationships beyond the service appointment.

Pricing starting from:

US$79,00/month

  • Free Version
  • Free Trial
  • Subscription

Key benefits of ServiceTrade

• 24/7/365 Online Service Account -- Customers login to a portal on your website to see their service history and upcoming appointments.

• Send your customers an online after-service report that’s chock full of multimedia, and is always online and always available.

• Verification in the Field -- Our tablet app gets customer approval with a digital signature – before leaving the job.

• Online Quote Approval -- Wow your customers (and double your quote revenue) with online approvals. Customers review and approve online – and pictures seal the deal.

• Service Review -- Collect online reviews from your happy customers and put them online where they boost the visibility of your business to prospects.

• Software as a Service (SaaS) -- SaaS means that your data is available to everyone in the office and in the field from a variety of devices.

• Native Mobile Applications -- ServiceTrade iOS and Android applications enable the latest hardware and software features – no clunky server logins or flaky web apps.

• Schedule & Dispatch -- Your first stop for all the critical info you need to manage your business. Never miss another service opportunity.

• Track the Tech -- ServiceTrade displays the status of your most important asset – your techs. See customer service status updates minute by minute.

• Integrate with Everything -- Open APIs mean that your customer service data can be shared with other open-API apps like your accounting platform, CRM, email platform and website.

• Support and Services -- Our services team will get you up and running, and help find new ways to use our technology to solve your business problems.

Devices

Business size

S M L

Markets

Canada, United States

Supported Languages

English

Pricing starting from:

US$79,00/month

  • Free Version
  • Free Trial
  • Subscription

Images

ServiceTrade Software - Service Link mobile-friendly online job summary.
ServiceTrade Software - Service Portal online service history is available 24/7/365 on your website.
ServiceTrade Software - Send online eQuotes to increase revenue from quoted work.
ServiceTrade Software - Requesting an online review is part of the service delivery.
ServiceTrade Software - Management staff can see an overview that everyone is where they're supposed to be and the jobs completed each day.
ServiceTrade Software - User-friendly, map-based, drag-and-drop scheduler.
ServiceTrade Software - Give techs the tools and information they need to stay productive.
View 8 more
ServiceTrade video ServiceTrade Software - Service Link mobile-friendly online job summary. ServiceTrade Software - Service Portal online service history is available 24/7/365 on your website. ServiceTrade Software - Send online eQuotes to increase revenue from quoted work. ServiceTrade Software - Requesting an online review is part of the service delivery. ServiceTrade Software - Management staff can see an overview that everyone is where they're supposed to be and the jobs completed each day. ServiceTrade Software - User-friendly, map-based, drag-and-drop scheduler. ServiceTrade Software - Give techs the tools and information they need to stay productive.

Features

Total features of ServiceTrade: 57

  • API
  • Accounting Integration
  • Activity Tracking
  • Alerts/Notifications
  • Automated Scheduling
  • Billing & Invoicing
  • CRM
  • Calendar Management
  • Client Portal
  • Compliance Management
  • Contact Database
  • Contract/License Management
  • Customer Database
  • Customizable Forms
  • Dispatch Management
  • Document Management
  • Document Storage
  • Drag & Drop
  • Electronic Payments
  • Electronic Signature
  • File Storage
  • For Commercial and/or Industrial Electrical Contractors
  • For HVAC Companies
  • GPS
  • Geographic Maps
  • Historical Reporting
  • Inventory Control
  • Inventory Management
  • Job Management
  • Job Tracking
  • Maintenance Scheduling
  • Mobile Access
  • Mobile App
  • Mobile Signature Capture
  • Multi-Location
  • Online Time Clock
  • Payment Collection in the Field
  • Preventive Maintenance
  • QuickBooks Integration
  • Quotes/Estimates
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Recurring Appointments
  • Reminders
  • Routing
  • Scheduling
  • Search/Filter
  • Self Service Portal
  • Service History
  • Task Scheduling
  • Technician Management
  • Third Party Integrations
  • Work Order Creation
  • Work Order Management

Alternatives

ServiceMax

4,2
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Intuit Field Service Management

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#2 Alternative to ServiceTrade
Intuit Field Service Management ES is a field service management solution which offers job scheduling, invoicing, and...

Housecall Pro

4,7
#3 Alternative to ServiceTrade
Holiday Promo: Just $22 for your first month* call now to learn more 855-407-3088. Housecall Pro is a full-suite tool...

Commusoft

4,7
#4 Alternative to ServiceTrade
Commusoft is an all-in-one work order management software designed for the field service industry. We help businesses...

Reviews

Overall rating

4,6 /5
(269)
Value for Money
4,6/5
Features
4,4/5
Ease of Use
4,5/5
Customer Support
4,7/5

Already have ServiceTrade?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Write a Review!
Showing 5 reviews of 269
Joshua C.
Overall rating
  • Industry: Facilities Services
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

The wind beneath my wings

Reviewed on 2018/05/16

Clarity in scheduling multiple technicians for multiple stops each and every day. Data and...

Clarity in scheduling multiple technicians for multiple stops each and every day. Data and information easily accessible for planning, business development, and more.

Pros

ServiceTrade has been a joy to implement and use everyday. The dev team, and everyone at ServiceTrade, have been absolutely incredible. I cannot recommend this solution enough.
From day one, we had no half measures. We jumped in both feet and never looked back. The scheduling makes planning our technicians days straightforward and clear. I could ramble on for hours about how much I love the search functionality, and the data you can quickly get to really get down into the nitty gritty of whatever you're looking for.
To my experience, any software that claims to do everything, does nothing well. ServiceTrade is near perfectly optimized for the scope it encompasses. Features are being added all the time, and the dev team are always enthusiastic. I foresee this product getting lots of love for years and years to come. This product only gets better and better.
Third party integrations have been a breeze, and a staggering amount of third party applications are available.

Cons

Only a couple items come to mind, none are deal breakers. A general timeclock for tracking daily general time would be helpful, however we've found a small third party solution for this. Ability to add non-billable appointments and vendor stops would also be nice, and again not a huge deal. A great unification of built-in app and web features would be a great quality of life improvement, however I have a feeling those sneaky devs are up to something already... they always are.

Huntere C.
Overall rating
  • Industry: Mechanical or Industrial Engineering
  • Company size: 51-200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Service Trade Review

Reviewed on 2022/01/06

We have learned to really like ST as a company and we enjoy using it as our daily scheduler and...

We have learned to really like ST as a company and we enjoy using it as our daily scheduler and service system. We are hoping that the ST team is willing to work with us and consider some of our ideas on how t make it better.

Pros

I have really enjoyed being able to organize our technicians schedules with ease and all of the history and information we are able to accumulate in this system. Everything you need to know about a customer and a job is always at your finger tips.

Cons

Parts Ledger has been a pain majority of the time. The "mobile app" is great for getting PO's easily but it gets stuck all the time and glitches all the time. It stops working all the time and the process of reversing or editing a PO is too complicated.

Response from ServiceTrade

Hi Huntere. Thank you for sharing your experience with ServiceTrade. We're always happy to hear where we're doing well and where we can do better. And we do want to hear your ideas for how we can make our products better. Your ServiceTrade Account Manager is a great person to share those ideas with. Have a great day and thank you for using ServiceTrade. -- Shelley

Ken M.
Overall rating
  • Industry: Construction
  • Company size: 51-200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

The upload of PDFs is slow

Reviewed on 2018/06/03

It's efficiency

It's efficiency

Pros

The maps and the location services are handy. I also like the deficiencies areas, but working for different divisions requires adjusting to different styles by each manager. Some want each difficieny listed individually, which is time consuming, while others like all lumped under one visit which is easier.

Cons

The pdf loading is slow and I need to wait and make sure it loads. If signal strength is 2 bars or under the upload will fail. Also one photo at a time can be loaded. Also in defiencies

Timothy M.
Overall rating
  • Industry: Facilities Services
  • Company size: 11-50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Requested ST Feedback

Reviewed on 2022/01/06

ST has helped our start up company manage our quick growth.
We would not be providing a great...

ST has helped our start up company manage our quick growth.
We would not be providing a great overall customer experience with it.

Pros

This software was created and is organized by people in the service industry. This is huge for me.
They think like we do.

Cons

When we were sold this product, one of the really great selling features was the Chat Help.
You have since downgraded this to an email tech support. (but cost stayed the same).
As a result, there is an increased lag in response and no 2-way conversation.
Just like the rest of your competition.

Response from ServiceTrade

Timothy, great minds think alike, especially when we share the same goal of growing service businesses.

Thanks for taking the time to send us a review!

Calling our support team directly is a great way to get a more immediate response and a quicker 2-way conversation.

Thanks again.

Pearlene A.
Overall rating
  • Industry: Public Safety
  • Company size: 11-50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Fire Force Service Trade

Reviewed on 2022/01/04

Over all I am very happy with service trade. I am building a kitchen department and without it I...

Over all I am very happy with service trade. I am building a kitchen department and without it I would be very time consuming.

Pros

Everyday use and tracking of jobs is user friendly. The reminders for services due is critical to cash flow. The bid system allows us to quickly secure jobs and manage them. Our customers can easily see the photos and reports to justify the expense of keeping their fire systems compliant,

Cons

I do not not like the canned responses from the service team. I am very busy and when I need help I do not have time to read an article. For the money we spend on this system I feel a live person should help not refer me to an article.

Response from ServiceTrade

Thanks for the review! It's great to hear ServiceTrade is helping you better manage your time and your company's cash flow :)

You can always call into support if talking with a specialist is more helpful to you than reading an article.

Thanks again.

Showing 5 reviews of 269 Read all reviews

ServiceTrade FAQs

Below are some frequently asked questions for ServiceTrade.

ServiceTrade offers the following pricing plans:

  • Starting from: US$79,00/month
  • Pricing model: Subscription
  • Free Trial: Available

Select : $79/month/technician paid annually. Office users free. Premium : $119/month/technician paid annually. Office users free. Enterprise : $159/month/technician paid annually. Office users free.

ServiceTrade has the following typical customers:

2-10, 11-50, 51-200, 201-500, 501-1 000

ServiceTrade supports the following languages:

English

ServiceTrade supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

ServiceTrade integrates with the following applications:

ComputerEase Cloud, Google Calendar, Microsoft Excel, QuickBooks Online Advanced, Quickbooks Online, Sage 100cloud, Sage 300 Construction and Real Estate, Sage Business Cloud Accounting, Sage Intacct, WordPress, Zapier

ServiceTrade offers the following support options:

Email/Help Desk, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

Related categories

See all software categories found for ServiceTrade.