CallTools

All-in-one predictive dialer & inbound call center solution

About CallTools

CallTools is an all-in-one contact center solution for small businesses and enterprises worldwide. It features a powerful outbound predictive dialer, real-time analytics, and a built-in CRM tool for call management. The inbound solution includes call distribution management, real-time analytics, and call recording for improved agent effectiveness. Revolutionize your contact center with Calltools’ suite of features, including predictive dialing, call recording, and CRM integration with SMS capabilities. Optimize your campaigns and achieve unparalleled operational efficiency with CallTools.

Transform how you reach out to prospects and customers with CallTools’ powerful outbound power dialer and predictive dialing system. With it’s cutting-edge algorithm, you can connect with more leads in less time while also efficiently transferring live calls to agents and skipping irrelevant numbers. Plus, the live agent monitoring feature ensures you’re always on top of your team’s performance, and the built-in CRM tool streamlines your call management process with advanced call dispositions, opportunity tracking, and reminders. Say goodbye to missed opportunities and hello to increased sales revenue with CallTools.

With Calltool’s powerful inbound call center features, equip your service and sales agents with the knowledge they need to assist callers quickly and efficiently. Thanks to real-time analytics and call recording capabilities. With CallTools, managers can easily collect valuable training material to improve agent effectiveness and streamline call distribution. Stay ahead of the curve with detailed call logs, including caller ID, duration, time stamps, and audio recordings. Learn from call analytics and optimize your call center operations to deliver the best customer experience.


Key benefits of CallTools

  • CallTools' outbound predictive dialer is capable of managing even the largest sales floors with unlimited dialing capacity and list sizes.

  • The inbound contact center solution efficiently routes calls to the most suitable agent, while supplying information about the caller.

  • CallTools provides users with in-depth reporting and analytics, with over 15 types of reports and visual representations of campaign data.

  • Recorded calls are stored securely in the cloud and can also be downloaded in WAV audio format, directly to the user's computer.

  • The platform's skill-based routing system seamlessly assigns agents to one or more campaigns at the same time.

  • Images

    CallTools Software - Agents can easily join outbound dialing campaigns and inbound call queues all in once place.
    CallTools Software - The contact view provides agents with the full functionality of a CRM. Email, SMS, scripts, notes, event calendars and a complete history are available.
    CallTools Software - Agents can interact through SMS with templates or manually with a full history kept on each record.
    View 5 more
    CallTools video
    CallTools video
    CallTools Software - Agents can easily join outbound dialing campaigns and inbound call queues all in once place.
    CallTools Software - The contact view provides agents with the full functionality of a CRM. Email, SMS, scripts, notes, event calendars and a complete history are available.
    CallTools Software - Agents can interact through SMS with templates or manually with a full history kept on each record.

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    4,8 (124)
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    US$99,99
    month
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    month

    Pricing Options

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    Integrations

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    Ease of Use

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    Value for Money

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    Customer Service

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    Reviews

    Overall rating

    4,8 /5
    (124)
    Value for Money
    4,8/5
    Features
    4,8/5
    Ease of Use
    4,7/5
    Customer Support
    4,8/5

    Already have CallTools?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Showing 5 reviews of 124
    Verified Reviewer
    Overall rating
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    By far the best Predictive Dialer and Best Value - Thrilled with the System and Customer...

    Reviewed on 2017/10/27

    I use the system every single day and I could not be happier with it. Easy to Use and had every...

    I use the system every single day and I could not be happier with it. Easy to Use and had every single function you could ever need, Excellent Customer Service - By Far the best Product I found.

    Pros

    By far the best predictive dialer I found on the market - I tested 38 other predictive dialers including Five9, Ytel, PhoneBurner, Convoso, ChaseData, Augutech, VanillaSoft, PIMS Dialer, CallShaper and many others and this dialer was by far the best and was less expensive than just about every other system I tested. Sean in Customer Service was absolutely fantastic and got me setup immediately. Everyone in Customer Service is extremely responsive and helpful as well as polite and kind. I could not be any happier with the service. I DEFINITELY recommend CallTools to any company where the phone is essential to their business as it is to mine. CallTools is seriously the full package - Excellent Customer Service, Instant Setup, Easy to Use, Constant Updates to Make the System Better and More Effective, Modern Looking Software that's Easy to Look at All Day and all for less money than every other company I tested. I HIGHLY RECOMMEND CALLTOOLS. You will not be disappointed.

    Cons

    .

    Response from CallTools

    Thank you for the 5 Star Review!

    Peter
    Overall rating
    • Industry: Real Estate
    • Company size: 2–10 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    CallTools Review

    Reviewed on 2021/04/13

    [SENSITIVE CONTENT HIDDEN] is my acct. rep. and has been nothing short of amazing. I will most...

    [SENSITIVE CONTENT HIDDEN] is my acct. rep. and has been nothing short of amazing. I will most likely be back shortly.

    Pros

    I find its very user friendly and provides many options to implement for calling / tracking etc.

    Cons

    Nothing really.....I simply want to try another vendor to compare services.

    Alternatives Considered

    Readymode

    Reasons for Switching to CallTools

    I thought Xencall sounded like a better fit for a big company but Im going to try them to compare.

    Response from CallTools

    Dear Peter, thank you very much for the 5-Star Review of CallTools! You may not realize this but CallTools caters to all sizes of businesses from small, medium, and to enterprise-level clients. Our Power Contact Center platform can handle the most demanding inbound and outbound dialing needs with our omnichannel system. Your account representative will connect with you to show you our latest technology enhancements to the platform that are cutting edge. Thank you for being a valued CallTools customer. -CallTools Team

    Joe
    Overall rating
    • Industry: Information Technology & Services
    • Company size: 11–50 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 2.0 /10

    Do they realize they are running a service?

    Reviewed on 2016/06/30

    Bunch guys who know how to sell and not have to run a business. We've become the test subjects of...

    Bunch guys who know how to sell and not have to run a business. We've become the test subjects of their platform's so called "new features". Tech support send us to our customer rep, and says they'll get back to us in days, not hours.

    Pros

    Looked promising from the website description, has the power and predictive dialer that phone based companies need.

    Cons

    Doesn't seem like the software works. Can't add new users or agents past one seat without talking to customer support multiple times.

    Response from CallTools

    Joe We're sorry you feel this way. We are the creators of both products, you must of been asked in the early stages of rolling out features if you were interested in testing.

    We would love for you to see where the system is without any beta features. Calltools.com extends a free month so you can use our platform with full functionality, I will make sure your experience will keep you on and scaling.

    We take pride in everything we do and make sure our reps set the right expectations, if something slipped we apologize. The system is easy to use and efficient, with more integration's available than ever.

    Also I have 24 reps on the product now and have no issues operating making sure agents never spend more than 30 seconds off the phone. It allows me to manage my team more efficiently and I'll make sure the system works the same for you.

    Anthony
    Overall rating
    • Industry: Real Estate
    • Company size: Self Employed
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Call Tools is the best dialer out there

    Reviewed on 2023/01/23

    Great experience! Better than other dialers out there

    Great experience! Better than other dialers out there

    Pros

    Very user friendly. Easy to use and set up

    Cons

    Not much. Maybe if there was an automated SMS system

    Response from CallTools

    Hi Anthony,

    Thank you for the 5 Star Review! We are happy to hear you were able to get set up and using Call Tools with no issue! - Call Tools Team

    Jeremy
    Overall rating
    • Industry: Real Estate
    • Company size: 2–10 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Very Powerful Call Tool

    Reviewed on 2023/01/23

    So far I'm very pleased with CallTools. My experience with [sensitive content] from the integration...

    So far I'm very pleased with CallTools. My experience with [sensitive content] from the integrations team has been exceptional!

    Pros

    The number of calls my inside sales agents are able to make at once allows them to work through lead sets with ease.

    Cons

    Nothing to report yet. I'll need more time with it to give quality feedback here.

    Alternatives Considered

    Mojo

    Reasons for Switching to CallTools

    Recommended by ISA service. The multiline dialer, and the ability to work with integrations to sync with existing systems.

    Response from CallTools

    Jeremy,

    Thank you for the stellar 5-Star Review of CallTools. Our goal is to exceed customer expectations, thank you for being a valued CallTools customer and we appreciate the recommendation.

    -CallTools Team

    Showing 5 reviews of 124 Read all reviews

    CallTools FAQs

    Below are some frequently asked questions for CallTools.

    CallTools offers the following pricing plans:

    • Starting from: US$99,99/month
    • Pricing model: Subscription
    • Free Trial: Not Available

    CallTools has the following typical customers:

    2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000

    CallTools supports the following languages:

    English

    CallTools supports the following devices:

    CallTools integrates with the following applications:

    3CLogic, Adobe Commerce, Avaya Experience Platform, Balto, BirdDog Software, ClickFunnels, DebtPayPro, Gmail, Google Maps, Google Sheets, HighLevel, HubSpot CRM, Invoca, Jornaya Predict, Keap, LeadsPedia, Microsoft Dynamics CRM - dupe, NetSuite, Pipedrive, Podio, Quickbase, Salesforce Platform, Salesforce Sales Cloud, Shopify, Slack, SugarCRM, Velocify, Velocity, Zapier, Zendesk Suite, Zoho CRM, monday.com

    CallTools offers the following support options:

    Email/Help Desk, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

    Related categories

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