CallTools
About CallTools
CallTools is an all-in-one contact center solution for small businesses and enterprises worldwide. It features a powerful outbound predictive dialer, real-time analytics, and a built-in CRM tool for call management. The inbound solution includes call distribution management, real-time analytics, and call recording for improved agent effectiveness. Revolutionize your contact center with Calltools’ suite of features, including predictive dialing, call recording, and CRM integration with SMS capabilities. Optimize your campaigns and achieve unparalleled operational efficiency with CallTools.
Transform how you reach out to prospects and customers with CallTools’ powerful outbound power dialer and predictive dialing system. With it’s cutting-edge algorithm, you can connect with more leads in less time while also efficiently transferring live calls to agents and skipping irrelevant numbers. Plus, the live agent monitoring feature ensures you’re always on top of your team’s performance, and the built-in CRM tool streamlines your call management process with advanced call dispositions, opportunity tracking, and reminders. Say goodbye to missed opportunities and hello to increased sales revenue with CallTools.
With Calltool’s powerful inbound call center features, equip your service and sales agents with the knowledge they need to assist callers quickly and efficiently. Thanks to real-time analytics and call recording capabilities. With CallTools, managers can easily collect valuable training material to improve agent effectiveness and streamline call distribution. Stay ahead of the curve with detailed call logs, including caller ID, duration, time stamps, and audio recordings. Learn from call analytics and optimize your call center operations to deliver the best customer experience.
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Reviews
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- Industry: Telecommunications
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great for speed dialing
Reviewed on 2018/11/21
Pros
Great to call masive customers at once, and campaings can be assigned to my eployees to make sure they get as productive as possible.
Cons
Some times get stuck when many lead are assigned.
Response from CallTools
Thank you for the 5 Star Review!
- Industry: Real Estate
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Efficient Tool
Reviewed on 2024/02/09
I had an exceptional experience with [sensitive content hidden] and her team at CallTools! Their...
I had an exceptional experience with [sensitive content hidden] and her team at CallTools! Their commitment to providing fast customer service reports and delivering a top-notch marketing tool truly impressed me.
From the moment I reached out, [sensitive content hidden] and her team were incredibly responsive and attentive to my needs. They guided me through every step of the process, ensuring that I had all the information I needed to make informed decisions about my marketing strategy.
Pros
The fast customer service reports provided by CallTools are invaluable for anyone looking to elevate their marketing efforts. With their help, I was able to gain insights into my target audience and tailor my campaigns for maximum impact.
Cons
Its user-friendly interface and robust features make it an indispensable asset for anyone striving to take their marketing to the next level. Although at times it could be to next level.
Response from CallTools
Hi Mark, Thank you for the 5 Star Review! Thank you for your kind words! We are always here to help. - Call Tools Team
- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 2.0 /10
Do they realize they are running a service?
Reviewed on 2016/06/30
Bunch guys who know how to sell and not have to run a business. We've become the test subjects of...
Bunch guys who know how to sell and not have to run a business. We've become the test subjects of their platform's so called "new features". Tech support send us to our customer rep, and says they'll get back to us in days, not hours.
Pros
Looked promising from the website description, has the power and predictive dialer that phone based companies need.
Cons
Doesn't seem like the software works. Can't add new users or agents past one seat without talking to customer support multiple times.
Response from CallTools
Joe We're sorry you feel this way. We are the creators of both products, you must of been asked in the early stages of rolling out features if you were interested in testing.
We would love for you to see where the system is without any beta features. Calltools.com extends a free month so you can use our platform with full functionality, I will make sure your experience will keep you on and scaling.
We take pride in everything we do and make sure our reps set the right expectations, if something slipped we apologize. The system is easy to use and efficient, with more integration's available than ever.
Also I have 24 reps on the product now and have no issues operating making sure agents never spend more than 30 seconds off the phone. It allows me to manage my team more efficiently and I'll make sure the system works the same for you.
- Industry: Telecommunications
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Happy Customer
Reviewed on 2024/04/19
Our experience with CallTools over the past year has been nothing short of exceptional, and much of...
Our experience with CallTools over the past year has been nothing short of exceptional, and much of our success can be attributed to the outstanding support provided by our sales representative, [sensitive content hidden]. From the moment we integrated CallTools into our operations, [sensitive content hidden] was there every step of the way, offering invaluable guidance and support. His deep knowledge of the product and our industry allowed for a seamless integration process, ensuring that we were able to maximize the benefits of the system from day one. [sensitive content hidden] proactive approach, coupled with his dedication to our success, has been instrumental in driving our business forward.
Pros
Simple and easy to use. Cost effective with no interruption. Reliable.
Cons
The monitoring of agents. At first reporting but now that is much better.
Response from CallTools
Hi Anthony, Thank you for the 5 Star Review! We are very happy to hear you have been assisted so greatly by our team! Thank you again for the review! - Call Tools Team
- Industry: Insurance
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Effortless Connectivity
Reviewed on 2024/04/16
Our overall experience with Calltools has been a Symphony of Efficiency, Reliability, and Innovation...
Our overall experience with Calltools has been a Symphony of Efficiency, Reliability, and Innovation. A true Gem in Out Call Center Operations.
Pros
I appreciate the prompt and efficient assistance provided by the customer service team and management. Always going above and beyond to address any inquiries with care and expertise.
Cons
I have yet to come across anything that i do not like about the dialer system.
Response from CallTools
Hi Chen, Thank you for the 5 Star Review! We are happy to hear you received great assistance from our team! Thank you again for the review! - Call Tools Team
CallTools FAQs
Below are some frequently asked questions for CallTools.Q. What type of pricing plans does CallTools offer?
CallTools offers the following pricing plans:
- Pricing model: Subscription
- Free Trial: Not Available
Q. Who are the typical users of CallTools?
CallTools has the following typical customers:
2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does CallTools support?
CallTools supports the following languages:
English
Q. Does CallTools support mobile devices?
CallTools supports the following devices:
Q. What other apps does CallTools integrate with?
CallTools integrates with the following applications:
3CLogic, Adobe Commerce, Avaya Experience Platform, Balto, BirdDog Software, ClickFunnels, DebtPayPro, Gmail, Google Maps, Google Sheets, HighLevel, HubSpot CRM, Invoca, Keap, LeadsPedia, NetSuite, Pipedrive, Podio, Quickbase, Salesforce Platform, Salesforce Sales Cloud, Shopify, Slack, SugarCRM, Velocify, Velocity, Zapier, Zendesk Suite, Zoho CRM, monday.com
Q. What level of support does CallTools offer?
CallTools offers the following support options:
Email/Help Desk, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
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