CallTools

All-in-one predictive dialer & inbound call center solution

About CallTools

CallTools is an all-in-one contact center solution designed to help increase contact rates and boost sales revenue. The platform’s outbound predictive dialer and inbound call center comes with real-time analytics and includes various methods for connecting with customers and prospects. The system caters to small business and enterprise-level customers around the world such as BPO's, call centers, telemarketers, appointment setters, and sales and customer support centers.

CallTools provides an outbound power dialer with a powerful predictive dialing system. The dialer uses an algorithm that helps reach more prospects and customers in a shorter period of time. Users are able to call through their list, transfer live calls to awaiting agents, as well as skip answering machines and dead numbers. Additional predictive dialing features include live agent monitoring directly from the dashboard with notifications, as well as skill-based routing for assigning calls to the appropriate agents. The contact center solution also provides a built-in CRM (customer relationship management) tool that allows users to manage call dispositions, track opportunities, set up reminders, and more.

CallTools’ inbound call center helps users effectively manage call distribution by providing service and sales agents with the knowledge to assist callers faster. The inbound solution includes real-time analytics and call recording while enable managers to gather training material for improving agent effectiveness. Call reporting capabilities display call data in various formats to help users learn from call analytics. CallTools records detailed call logs with called id, duration, date/time stamps, and call recording audio.

Key benefits of CallTools

  • CallTools' outbound predictive dialer is capable of managing even the largest sales floors with unlimited dialing capacity and list sizes.

  • The inbound contact center solution efficiently routes calls to the most suitable agent, while supplying information about the caller.

  • CallTools provides users with in-depth reporting and analytics, with over 15 types of reports and visual representations of campaign data.

  • Recorded calls are stored securely in the cloud and can also be downloaded in WAV audio format, directly to the user's computer.

  • The platform's skill-based routing system seamlessly assigns agents to one or more campaigns at the same time.

  • Devices

    Business size

    S M L

    Markets

    Canada, United States

    Supported Languages

    English

    Images

    Inbound call center with CRM integration
    Add new campaigns from the manager dashboard
    The agent dashboard connected to the X-Lite predictive dialer
    Lead info window shows contact data from the CRM database
    Attach files to individual campaigns
    View a list of available campaigns with start and end date on the agent's dashboard
    Adding new campaign details and run times
    Automate workflows and synchronize data with the CRM integration
    The predictive dialer uses an algorithm that helps reach more customers or prospects in a shorter period of time
    View 10 more
    CallTools video
    CallTools video
    CallTools screenshot: Inbound call center with CRM integration CallTools screenshot: Add new campaigns from the manager dashboard CallTools screenshot: The agent dashboard connected to the X-Lite predictive dialer CallTools screenshot: Lead info window shows contact data from the CRM database CallTools screenshot: Attach files to individual campaigns CallTools screenshot: View a list of available campaigns with start and end date on the agent's dashboard CallTools screenshot: Adding new campaign details and run times CallTools screenshot: Automate workflows and synchronize data with the CRM integration CallTools screenshot: The predictive dialer uses an algorithm that helps reach more customers or prospects in a shorter period of time

    Features

    Total features of CallTools: 81

    • 360 Degree Feedback
    • A/B Testing
    • API
    • Access Controls/Permissions
    • Accounting Integration
    • Activity Dashboard
    • Activity Management
    • Activity Tracking
    • Alerts / Escalation
    • Alerts/Notifications
    • Answering Machine Detection
    • Assessment Management
    • Auto-Dialer
    • Automatic Call Distribution
    • Automatic Lead Distribution
    • Blended Call Center
    • CRM
    • Calendar Management
    • Calendar Sync
    • Call Center Management
    • Call Disposition
    • Call List Management
    • Call Logging
    • Call Monitoring
    • Call Recording
    • Call Reporting
    • Call Routing
    • Call Scheduling
    • Call Scripting
    • Call Tracking
    • Call Transfer
    • Caller ID
    • Campaign Management
    • Campaign Planning
    • Campaign Specific Caller ID
    • Chat/Messaging
    • Computer Telephony Integration
    • Contact Management
    • Dashboard
    • Data Management
    • Data Mapping
    • Drip Campaigns
    • FCC Compliance
    • FTC Compliance
    • Help Desk Management
    • Hotkeys
    • IVR / Voice Recognition
    • Inbound Call Center
    • Knowledge Base Management
    • Lead Capture
    • Lead Distribution
    • Lead Management
    • Lead Qualification
    • List Management
    • Live Chat
    • Manual Dialer
    • Monitoring
    • Multiple Parties
    • Multiple User Accounts
    • Outbound Call Center
    • Performance Management
    • Power Dialer
    • Predictive Dialer
    • Preview Dialer
    • Progressive Dialer
    • Quality Control
    • Queue Management
    • Real Time Notifications
    • Real-Time Chat
    • Reporting & Statistics
    • Reporting/Analytics
    • SIP Trunking
    • Sales Automation
    • Telemarketing Management
    • Third Party Integrations
    • Unified Communications
    • Video Support
    • Visual Analytics
    • VoIP
    • VoIP Connection
    • Voice Mail

    Alternatives

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    ChaseData CCaaS

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    XenCall

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    Xencall is an all-in-one CRM and predictive dialer with inbound/outbound channels, ACD, IVR, call recording, a live...

    VICIdial

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    #4 Alternative to CallTools
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    Reviews

    Overall rating

    4,8 /5
    (81)
    Value for Money
    4,8/5
    Features
    4,8/5
    Ease of Use
    4,8/5
    Customer Support
    4,8/5

    Already have CallTools?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 81
    Daniel alejandro A.
    Overall rating
    • Industry: Consumer Services
    • Company size: 11-50 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Useful tool for customer service

    Reviewed on 2019/01/24

    This application is used a lot for 2 years for the impeccable attention of my clients regarding the...

    This application is used a lot for 2 years for the impeccable attention of my clients regarding the technical support of the television, telephone and internet services. scheduled technicians and followed up the cases created in order to guarantee a quality service

    Pros

    It is the best tool we have to make an impeccable customer service. It is used to generate case numbers related to the received call and be able to track it to generate a unique satisfaction in the customer.

    Cons

    Sometimes it is very complicated to manage the mute and hold buttons, the times are not enough to manage the information requested by the customer.

    Joseph G.
    Overall rating
    • Industry: Marketing & Advertising
    • Company size: 2-10 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Very Robust Call Center Software. We Tried Lots of Call Center Platforms, and CallTools Won!

    Reviewed on 2020/11/08

    Overall, we love it and we will never shop again for alternative software because we are happy with...

    Overall, we love it and we will never shop again for alternative software because we are happy with the software, and we are happy with customer support, and our agents are happy that they have an easy to use yet robust calling platform to use daily.

    Pros

    "Reliability" and "Ease of Use" for our sales agents is paramount. This is one of the easiest and user friendly call center software we have ever used. Agents love it because it is so easy to use. The reliability of being available with very limited downtime is another huge factor that we liked about the software. Another thing I will mention is it is loaded with features that allow us to easily customize every single campaign, and lead management is just a simple download and upload away.

    Cons

    You must put some time in learning the backend of actually setting everything up. They do have great tutorial videos, and technical support will help you every step of the way, but there is a learning curve. So, not sure if it is a con, but that is the only thing I can think that I could write here.

    Maria lenin L.
    Overall rating
    • Company size: 11-50 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 8.0 /10

    Web based VOIP -Easy Setup, Requirement, and Implementation

    Reviewed on 2018/08/17

    Pros

    I would recommend calltools for small businesses with one or two callers. It is a web based tool and agents can log in with a username and password. It has the basic features for calling and standard fields to classify and manage your leads. It is cheap and ideal for part time calling. Easy setup,requirements and training , calling can start immediately . The day still ends productive, less errors compared to other web based call tool. Can see agents logged in and call status on a real time basis.

    Cons

    Since it is web based, the call quality depends on the internet connection. Reports are basic metrics. You can not customize the fields o be able o address certain goals or objectives of a campaign. Errors in availability mode and not receiving calls can be observed but can be addressed or solved by logging in and out. Lead status tracking and prioritization could be difficult and still need manual taking notes in excel for sales or potential leads information. Better if more than 1 agent logged in for smoother and faster call flow. If only one agent, click to call is preferable than automated. Next call wait time can take long if automated on one agent logged in thus time is not maximized and optimized.

    David M.
    Overall rating
    • Industry: Renewables & Environment
    • Company size: 11-50 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    CallTools Simplifies Your Company's Growth

    Reviewed on 2019/09/18

    We recommend CallTools to all companies, not only StartUps when in need of CRM and Contact...

    We recommend CallTools to all companies, not only StartUps when in need of CRM and Contact Management Integration capabilities. The seamlessness and user-friendly platform experienced with CallTools is hands-down the best in the industry. The ease-of-use. The lines per user available. The supervisory features and compliance by far exceed the competition by a wide margin. Five9 is the only technology comparison but at a fraction of the cost with similar or better reliability with virtually no downtime experienced in over two years with my company. Their staff, particularly, Sean, head of business development is impeccable in finding solutions quickly. No wonder they're one of the fastest growing companies in the field. Speaking as a CEO, if your company wants to grow, doesn't want it waste its money and efforts, there is clearly one choice for value and time .. and that's CallTools. Call them. Find them on the web. Just reach them it's the best thing you can do for your company's future.

    Pros

    The ease-of-use. The flexibility of the number of users. The low-cost option in the market. The customer service and technical assistance available. The seamless integration with third-party software. The platform interface being so user-friendly and not cluttered. The hours of operation availability with staff. The self-help videos available on the platform. The toggle switch as to how many lines per user are available blowing away all of the competition infrequency. The line clarity experienced is unmatched on phone calls. The customization of dispositions and lead generation organization. And these are just some of the many benefits we've experienced with CallTools.

    Cons

    None that I can think of at this time but I'm sure there's always room for improvement as with anything so well done as this.

    Mark F.
    Overall rating
    • Industry: Marketing & Advertising
    • Company size: 2-10 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Call Tools Platform

    Reviewed on 2017/01/19

    I researched the various cloud based predictive dialer companies for doing out bound calling. There...

    I researched the various cloud based predictive dialer companies for doing out bound calling. There is a number of companies out there, but I settled on Call Tools. The platform works perfect and I started with three stations. I am now up to 6 stations and have been real happy with their platform and overall performance.

    Predicative dialers can be tricky especially if you are using systems not located in the US, which I highly recommend you avoid. What really sold me on Calling Tools was that the sales guy I worked with really took the time to understand my needs and came back with some great ideas to really help with what I was trying to accomplish. There was no hard sale, which I can't say is the case for a couple of other companies I spoke to.

    There customer service is really great and the training was excellent. There are a lot of cool features and functionality to get your arms around, but once you do, you have a very dynamic system keeping your telemarketers or call center busy. I use their CRM as well, although you can integrate to wide number of CRM platforms on the market as I understand.

    I certainly like the price you pay today for getting your business up and running with these clod based platforms. Gone are the days having to invest in telecoms switches and T-1s. So you a great predictive dialing platform and your up and running with one of the best calling technology platforms for your money and you can increase your spend as you scale your business. That's the only way to go.

    Pros

    These cloud based platforms are awesome. you basically load your data and login to the system and the platform does its thing. It sure keeps your sales guys on the phone and off the internet.

    Cons

    There wasn't anything i disliked, but you really need to take the time to understand the power of the system. There is a lot of features and functionality in the system and the more you take the time to understand everything and how it works, the more you recognize how well the platform is put together

    Response from CallTools

    Mark,

    Thank you for your detailed review! We understand our platform has a lot to offer which may appear overwhelming, but we're glad you contacted our incredible Customer Support team to help you understand and utilize the tools available.We are available during all our business hours to assist you with any troubles you're experiencing with the system. Just as you experienced, when you invest time into learning how to operate the dialer, the results return tenfold.

    Please don't hesitate to contact us if you need any further assistance!

    Your CallTools.com Team

    Showing 5 reviews of 81 Read all reviews

    CallTools FAQs

    Below are some frequently asked questions for CallTools.

    CallTools offers the following pricing plans:

    • Starting from:
    • Pricing model: Subscription
    • Free Trial: Not Available

    We do not have any information about CallTools features

    CallTools has the following typical customers:

    2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

    CallTools supports the following languages:

    English

    CallTools supports the following devices:

    CallTools integrates with the following applications:

    3CLogic, Aura Call Center Elite, BirdDog Software, Invoca, Keap, Magento Commerce, Pipedrive, Salesforce Sales Cloud, Shopify, SugarCRM, Velocify, Velocity, Zendesk, Zoho CRM

    CallTools offers the following support options:

    Email/Help Desk, Phone Support, 24/7 (Live rep), Chat

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