Yext

Yext

SEO optimized local pages, locators & mobile screens

4.4/5 (83 reviews)

Yext Overview

Yext Pages is a location data management solution that helps companies of all sizes to drive digital interactions that boost brand awareness, drive foot traffic, and increase sales. The platform enables businesses to efficiently manage location data across websites, mobile apps, internal systems, and a vast ecosystem of maps, directories, apps, social networks, and search engines such as Google, Facebook, Apple, Yahoo, and Bing.

Yext Pages helps turn site visitors into store visitors with SEO optimized local pages, locators and mobile screens. Businesses can increase search engine visibility and accuracy by updating information in the location management platform. Yext's Live API keeps experiences and pages up-to-date with all the current information about each store or business location. Users can create detailed location pages for their website, built with SEO best practices, and add content such as store hours and mobile wallet coupons.

Yext Pages’ store locator helps customers find the locations that are closest to them, and informs them of the products or services each location offers. Category pages allow customers to find the business even with unbranded searches based on product lines or services. All local audiences can be reached by deploying pages in multiple languages. Users can track all page visits using Yext Pages’ reporting tools.

Yext Screens provide detailed information about each location to the company’s mobile app, optimized for iOS 9 search. The feature was designed to boost the app’s SEO, and sends activity signals to the Apple Cloud Index whenever engagement occurs. The Screens store locator helps direct app users to the most convenient location, and mirrors the app’s existing UI. Reporting features track app engagement across iOS devices.

Pricing

Starting from
N/A
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

United Kingdom, United States

Supported Languages

English, French, German

Yext Reviews

Overall rating
4.4/5
88% positive reviews
53
Excellent
20
Very good
4
Average
5
Poor
1
Terrible
Madeleine G.

Great for Agencies who Create and Manage Citations

Used Daily for 2+ years
Reviewed on 2019/05/08
Review Source: Capterra

Overall my experience with Yext has been excellent. It does everything it claims to do and customer service is always quick and helpful.

Pros

What I like most about this software is that it makes updating client information across listings fast and easy. Before Yext, our agency used to spend a lot of time updating hours, uploading photos, etc..now it can be done in a fraction of the time.

I also love that Yext allows us to quickly add schema to a website that auto-updates when business information changes.

Cons

I least like that the integrations with Google My Business and Facebook must be set up separately. This sometimes gets overlooked by my staff or if we have trouble gaining access from a client, it will never get done.

It would also be nice if social posting could be pushed to more than just Google My Business..for example Facebook, Instagram, Twitter. That could allow us to replace other software with Yext.

One thing that would be nice is if Yext salespeople were able to help us better monitize the software as an agency. I've done a few meetings and phonecalls to try to come up with better ways to use and sell the software to clients, but they always turn into the Yext sales person trying to get us to commit more money to Yext. I'd love to get some ideas on how other agency partners are using Yext for their clients and selling the software/service with their service packages.

Response from Yext

Thank you for leaving your review, Madeleine. We appreciate the feedback and will share it with our team.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10
Charles T.

Daily user

Used Daily for 2+ years
Reviewed on 2019/02/22
Review Source: Capterra

Overall experience has been positive. Not very easy to see an overall effect of the citations and services.

Pros

The tracking of services for locations and the locations themselves are easily trackable. Eliminating and suppressing duplicate citations and incorrect publisher suggestions is absolutely easier than tracking any other way.

Cons

Support can take some time to provide answers. For the most part, this hasn't been a huge issue, but at times it was. This is not intuitive software and takes some time to get familiar with enough for basic use. Another big negative is that if we were ever to stop using Yext, the citations we purchased through Yext will be "unlocked" and basically lost. This seems like poor business in that you pay for an item so you expect to be able to keep that item unless you decide to sell the item.

Response from Yext

Charles, we appreciate your feedback and are happy to hear that you've had an overall positive experience with our products and services. We appreciate your feedback regarding our support team and will pass it along to them.

In regards to your comment about stopping use of our service, when a client cancels, Yext no longer sends the business's information to the sites in the Knowledge Network. This information then becomes subject to the normal data compilation process of each publisher, which may result in the data and content changing over time.

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend

9.0/10
Ian R.

Effective and Easy to Use

Used Daily for 2+ years
Reviewed on 2019/07/19
Review Source: Capterra

Overall I like their service. Price is kind of high, but their service is worth it. Their support is really great and responsive too

Pros

It is easy to add locations, citations are built VERY quickly, customization abilities for each location are really nice too

Cons

Kind of expensive - and your citations revert back when you stop your subscription (but I get that part)

Response from Yext

Thank you for your review, Ian. We're happy to hear that you're satisfied with our products and services and appreciate the feedback on our pricing structure. We are always looking for helpful feedback and will pass it along to our team. Thank you again for being a great customer.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10
Giovanni J.

My Go-To Local Business Listing Software

Used Monthly for 1+ year
Reviewed on 2019/07/18
Review Source: Capterra

Yext has made it easy for us to generate income from a very necessary action that small businesses and big businesses alike absolutely need done. We get results in just hours where some other listing software can take days to update listings.

Pros

We've seen the best results for our clients when using Yext to update/correct their business listing across the web. It's an easy to use interface that helps you keep on top of all listings and finds the issues for you. This has saved us countless hours of manual searches.

Cons

The cost makes it a bit difficult to sign up some clients that do not have a big budget.

Response from Yext

Thank you for leaving your review, Giovanni. We appreciate the kind words and are glad to hear that your clients are finding success with our services.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Russ A.

588% Increase in Listings Reach

Used Daily for 1+ year
Reviewed on 2019/05/23
Review Source: Capterra

With Yext, we saw a 288% increase in Google Search queries, a 320% increase in Google Customer Actions, and a 588% increase in listings reach.

Pros

Before Yext, our listing distribution software took weeks to update directories. Now with Yext, I can make big changes within hours. Its duplicate suppression is powerful, its analytics tools are extremely useful, and their customer support is second to none.

Cons

There is troubleshooting with every product you use. There have been a few issues in our account with connections and categories, but the Yext team was quick to help us find a solution. It's

Response from Yext

Thanks for leaving your review, Russ and for sharing the results you've seen with our products.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10

Yext Pricing

Starting from
N/A
Pricing options
Free Trial
Subscription
Value for money

Price varies based on number of locations.

Packages: Starter, Professional, Premium

Contact Yext for further pricing details.

Yext Features

  • API

  • A/B Testing
  • Activity Dashboard
  • Automatic Notifications
  • Campaign Analysis
  • Campaign Management
  • Content Management
  • Customizable Branding
  • Customizable Templates
  • Data Import/Export
  • Drag & Drop Interface
  • Email Marketing Management
  • Engagement Analytics
  • Monitoring
  • Multi-Channel Marketing
  • Real Time Analytics
  • Real Time Data
  • Reporting & Statistics
  • Social Media Integration
  • Third Party Integration

Additional information for Yext

Key features of Yext

  • Analytics
  • Analytics API
  • Analytics Hub
  • Approvals
  • Automatic Location Detection
  • Category Pages
  • Category Pages
  • Custom Fields
  • Custom Permissioning
  • Digital Asset Management
  • Directions
  • Distance Calculation
  • Event Promotions
  • Live API
  • Live API
  • Location Manager
  • Location Manager API
  • Location SDK
  • Mapping
  • Mobile Search and App SEO
  • Multi-Language Pages
  • Multi-Language Pages
  • Pages
  • Pages Reporting
  • Pages Store Directory
  • Product Search Filtering
  • Promotions / Coupons
  • SEO best practices
  • Scheduled Content
  • Screens Store Locator
  • Search & Profiles SDK
  • Single Sign-On
  • Store Locator
  • Unlimited Global Access
  • User API
  • deep linking

Benefits

  • Create detailed pages built with SEO best practices for each store location.

  • Keep search engine crawlers informed and up-to-date with the latest information about the business, including content like mobile wallet coupons, store hours, and more.

  • Increase ranking for unbranded searches based on services or product lines by creating category pages atop each location page.

  • Yext Pages helps businesses drive mobile app downloads from search traffic by linking their location pages and screens.

  • The Yext store locator enables customers to search a business's local pages by the products or services they offer, and not just by location, ensuring visitors find the best suited store.

  • Yext FAQs

    Below are some frequently asked questions for Yext.

    Q. What type of pricing plans does Yext offer?

    Yext offers the following pricing plans:

    Pricing model: Subscription

    Free Trial: Not Available

    Price varies based on number of locations.

    Packages: Starter, Professional, Premium

    Contact Yext for further pricing details.

    Q. What are the main features of Yext?

    Yext offers the following features:

    • Analytics
    • Analytics API
    • Analytics Hub
    • Approvals
    • Automatic Location Detection
    • Category Pages
    • Category Pages
    • Custom Fields
    • Custom Permissioning
    • Digital Asset Management
    • Directions
    • Distance Calculation
    • Event Promotions
    • Live API
    • Live API
    • Location Manager
    • Location Manager API
    • Location SDK
    • Mapping
    • Mobile Search and App SEO
    • Multi-Language Pages
    • Multi-Language Pages
    • Pages
    • Pages Reporting
    • Pages Store Directory
    • Product Search Filtering
    • Promotions / Coupons
    • SEO best practices
    • Scheduled Content
    • Screens Store Locator
    • Search & Profiles SDK
    • Single Sign-On
    • Store Locator
    • Unlimited Global Access
    • User API
    • deep linking

    Q. Who are the typical users of Yext?

    Yext has the following typical customers:

    Large Enterprises, Mid Size Business, Small Business

    Q. What languages does Yext support?

    Yext supports the following languages:

    English, French, German

    Q. What type of pricing plans does Yext offer?

    Yext has the following pricing plans:

    Subscription

    Q. Does Yext support mobile devices?

    We do not have any information about what devices Yext supports

    Q. What other apps does Yext integrate with?

    Yext integrates with the following applications:

    AgencyAnalytics, Agendize, DevHub, NinjaCat, PromoRepublic, SEMrush, TapClicks, Wordpress, Zendesk, emfluence

    Q. What level of support does Yext offer?

    Yext offers the following support options:

    Online Support, Phone Support