About Yext

The ultimate source for official answers about a business online should be the business itself. However, when consumers ask questions on company websites, too often they are left in the dark with wrong answers. Yext (NYSE: YEXT), the Search Experience Cloud, solves this problem by organizing a business's facts so it can provide official answers to consumer questions — wherever people search. Starting with the company website, then extending across search engines and voice assistants, businesses around the world, like T-Mobile, Jaguar Land Rover, BBVA USA, and Kiehl’s — as well as organizations like the U.S. State Department and World Health Organization — trust Yext to radically improve the search experience on their websites and across the entire search ecosystem.

Yext’s mission is to help businesses and organizations around the world deliver official answers everywhere people search. Yext has been named a Best Place to Work by Fortune and Great Place to Work®, as well as a Best Workplace for Women. Yext is headquartered in New York City with offices in Amsterdam, Berlin, Chicago, Dallas, Geneva, London, Miami, Milan, Paris, San Francisco, Shanghai, Tokyo, and the Washington, D.C. area — and work-from-home offices all around the world.

Key benefits of Yext

  • Your Knowledge Graph is the single source of truth online for the many public facts about your brand. Whether it’s information about a product offering, store location, job opening, or professional credentials, you’ll be able to provide people with actionable answers to the questions they’re already asking.

  • By having direct integrations across 150+ digital services globally, including Google, Amazon Alexa, Apple, Bing, Facebook, Yahoo and Yelp, Yext Listings put you in control of the facts about your business – everywhere consumers are searching.

  • Yext Pages put your marketing team in control of your brand's landing pages – ensuring consumers can find optimized, accurate, and consistent answers about your business no matter how they are searching.

  • Yext Reviews helps you to build a customer-centric reviews management program by monitoring and analyzing reviews across the Knowledge Network, engaging customers through response, and generating authentic reviews directly from your customers.

  • With information about your brand scattered across the digital ecosystem, it’s never been possible to see a single, complete view of how consumers interact with your business everywhere online. Yext Analytics brings customer interactions into focus everywhere they occur.

  • Yext Answers places natural language search on your website, apps, and more – so your customer can find direct answers to all their questions about your brand.

  • Devices

    Business size

    S M L

    Markets

    Austria, Australia, Belgium, Brazil, Canada and 30 others, Switzerland, China, Czechia, Germany, Denmark, Spain, Finland, France, United Kingdom, Hong Kong SAR China, Hungary, Indonesia, Ireland, India, Italy, Japan, South Korea, Lithuania, Mexico, Netherlands, Norway, New Zealand, Poland, Portugal, Romania, Sweden, Singapore, Turkey, US Outlying Islands, United States

    Supported Languages

    Chinese, Czech, Dutch, English, Finnish and 10 others, French, German, Hungarian, Italian, Japanese, Portuguese, Slovenian, Spanish, Traditional Chinese, Turkish

    Images

    Yext Knowledge Graph
    Yext Listings
    Yext Pages
    Yext Reviews
    Yext Analytics
    Yext Answers
    View 7 more
    Yext video Yext screenshot: Yext Knowledge Graph Yext screenshot: Yext Listings Yext screenshot: Yext Pages Yext screenshot: Yext Reviews Yext screenshot: Yext Analytics Yext screenshot: Yext Answers

    Features

    Total features of Yext: 137

    • A/B Testing
    • API
    • Access Controls/Permissions
    • Active Directory Integration
    • Activity Dashboard
    • Activity Tracking
    • Ad hoc Reporting
    • Alerts / Escalation
    • Alerts/Notifications
    • Analytics/ROI Tracking
    • Approval Process Control
    • Artwork Management
    • Asset Management
    • Automatic Location Detection
    • Behavioral Analytics
    • Benchmarking
    • Brand Guidelines
    • Brand Tracking
    • Calendar Management
    • Campaign Tracking
    • Cataloging/Categorization
    • Categorisation/Grouping
    • Change Management
    • Channel Attribution
    • Click Tracking
    • Collaboration Tools
    • Commenting / Notes
    • Competitive Analysis
    • Configurable Workflow
    • Content Library
    • Content Management
    • Content Publishing Options
    • Conversion Rate Optimization
    • Conversion Tracking
    • Customer Experience Management
    • Customer Journey Mapping
    • Customizable Branding
    • Customizable Categories
    • Customizable Fields
    • Customizable Reports
    • Customizable Templates
    • Dashboard
    • Data Connectors
    • Data Import/Export
    • Data Mapping
    • Data Synchronization
    • Data Visualization
    • Database Support
    • Demographic Data
    • Digital Asset Management
    • Directions
    • Distance Calculation
    • Document Management
    • Document Storage
    • Drag & Drop
    • Duplicate Detection
    • Email Alerts
    • Email Invitations & Reminders
    • Engagement Analytics
    • Event Promotions
    • Event Scheduling
    • File Management
    • Filtering
    • Full Text Search
    • Geocoding
    • Geographic Maps
    • Geolocation
    • Geotargeting
    • Goal Setting / Tracking
    • Google Analytics Integration
    • Image Editing
    • Image Library
    • Keyword Rank Tracking
    • Keyword Research Tools
    • Keyword Tracking
    • Knowledge Base Management
    • Landing Pages/Web Forms
    • Localization Automation
    • Location Tracking
    • Mapping
    • Mobile Access
    • Mobile Keywords
    • Monitoring
    • Multi-Language
    • Multi-Location
    • Multiple Data Sources
    • Multiple Site Management
    • Negative Feedback Management
    • Pageview Tracking
    • Performance Management
    • Performance Metrics
    • Product Search
    • Promotions Management
    • Ratings / Reviews
    • Real Time Analytics
    • Real Time Data
    • Real Time Monitoring
    • Real Time Notifications
    • Real Time Reporting
    • Real-time Updates
    • Referral Tracking
    • Reminders
    • Reporting & Statistics
    • Reporting/Analytics
    • Response Management
    • Review Generation
    • Review Monitoring
    • Review Notification
    • Review Request
    • Role-Based Permissions
    • SSL Security
    • Scheduled / Automated Reports
    • Search/Filter
    • Self Service Portal
    • Self-Learning
    • Sentiment Analysis
    • Single Sign On
    • Site Search Tracking
    • Social Media Integration
    • Social Media Monitoring
    • Social Promotion
    • Social Sharing
    • Template Management
    • Text Editing
    • Third Party Integrations
    • Trade Area Analysis
    • User Interaction Tracking
    • User Management
    • Version Control
    • Visual Analytics
    • Web Traffic Reporting
    • Website Analytics
    • Website Integration
    • Website Management
    • White Label
    • Widgets
    • Workflow Management

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    Reviews

    Overall rating

    4,4 /5
    (99)
    Value for Money
    3,9/5
    Features
    4,3/5
    Ease of Use
    4,4/5
    Customer Support
    4,1/5

    Already have Yext?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 99
    Giovanni J.
    Overall rating
    • Industry: Marketing & Advertising
    • Company size: 2-10 Employees
    • Used Monthly for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    My Go-To Local Business Listing Software

    Reviewed on 2019/07/18

    Yext has made it easy for us to generate income from a very necessary action that small businesses...

    Yext has made it easy for us to generate income from a very necessary action that small businesses and big businesses alike absolutely need done. We get results in just hours where some other listing software can take days to update listings.

    Pros

    We've seen the best results for our clients when using Yext to update/correct their business listing across the web. It's an easy to use interface that helps you keep on top of all listings and finds the issues for you. This has saved us countless hours of manual searches.

    Cons

    The cost makes it a bit difficult to sign up some clients that do not have a big budget.

    Response from Yext

    Thank you for leaving your review, Giovanni. We appreciate the kind words and are glad to hear that your clients are finding success with our services.

    Ian R.
    Overall rating
    • Industry: Marketing & Advertising
    • Company size: 2-10 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 9.0 /10

    Effective and Easy to Use

    Reviewed on 2019/07/19

    Overall I like their service. Price is kind of high, but their service is worth it. Their support...

    Overall I like their service. Price is kind of high, but their service is worth it. Their support is really great and responsive too

    Pros

    It is easy to add locations, citations are built VERY quickly, customization abilities for each location are really nice too

    Cons

    Kind of expensive - and your citations revert back when you stop your subscription (but I get that part)

    Response from Yext

    Thank you for your review, Ian. We're happy to hear that you're satisfied with our products and services and appreciate the feedback on our pricing structure. We are always looking for helpful feedback and will pass it along to our team. Thank you again for being a great customer.

    Rich H.
    Overall rating
    • Industry: Marketing & Advertising
    • Company size: 2-10 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Ease of Use
    • Customer Support
    • Likelihood to recommend 0.0 /10

    Auto renewal and customer service

    Reviewed on 2020/05/19

    Poor customer service, especially during the Covid period.

    Poor customer service, especially during the Covid period.

    Pros

    Listing management was very good. Review monitoring also very good. However, their customer service is poor.

    Cons

    I had been a customer since 2018 with all my customers using the service. I was automatically renewed in late February. I reached out to my rep to discuss and he never responded. I just concluded a three month communication with Yext's ticket system and they will not cancel my auto renewal as they claim i had inform them 30 days before renewal. Had a rep contacted me i would have. These are touch times. All my agency's clients are closed. I had cancelled each individual client account with Yext. I offered to pay one month as a compromise but they will not accept. I just told them to terminate my account completely and will never work with them again. I assume i will see them in court. What a poor way to treat a customer. There are plenty of other services out there.

    Response from Yext

    Hi Rich, thank you for taking the time to leave us a review. We apologize for the experience you had with the team. We strive to give our clients advanced notice of their account renewal and are working on ways to improve the process. We'd love to get in touch to hear more about your experience. We'll reach out to you directly but you can always reach us at [email protected]

    Russ A.
    Overall rating
    • Industry: Hospital & Health Care
    • Company size: 1 001-5 000 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    588% Increase in Listings Reach

    Reviewed on 2019/05/23

    With Yext, we saw a 288% increase in Google Search queries, a 320% increase in Google Customer...

    With Yext, we saw a 288% increase in Google Search queries, a 320% increase in Google Customer Actions, and a 588% increase in listings reach.

    Pros

    Before Yext, our listing distribution software took weeks to update directories. Now with Yext, I can make big changes within hours. Its duplicate suppression is powerful, its analytics tools are extremely useful, and their customer support is second to none.

    Cons

    There is troubleshooting with every product you use. There have been a few issues in our account with connections and categories, but the Yext team was quick to help us find a solution. It's

    Response from Yext

    Thanks for leaving your review, Russ and for sharing the results you've seen with our products.

    Verified Reviewer
    Overall rating
    • Industry: Marketing & Advertising
    • Company size: 11-50 Employees
    • Used Weekly for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 8.0 /10

    A Powerful (Albeit Expensive) Option for Listings Management

    Reviewed on 2019/12/05

    Unified listings and review management has helped improve efficiency and ensure that all of our...

    Unified listings and review management has helped improve efficiency and ensure that all of our client data is correct, up-to-date and on the most important sites.

    Pros

    Customer service/support is best-in-class for this type of platform. The platform links up with some relatively important sites and services, and I really like how well the knowledge graph works to unify data across all of them. Duplicate suppression is top-notch, and everything is explained clearly for novices to power users.

    Cons

    Like any platform of this type, Yext's portfolio of linked sites does include some relatively low-quality options (i.e., some listing sites that aren't applicable to most industries).

    Response from Yext

    Thank you for your feedback! We're glad to hear you found our Listings and Reviews products helpful for your business.

    Showing 5 reviews of 99 Read all reviews

    Yext FAQs

    Below are some frequently asked questions for Yext.

    Yext offers the following pricing plans:

    • Pricing model: Subscription
    • Free Trial: Available

    The cost of Yext varies depending on a number of factors such as package type, business size, entity count, and more. To create a solution that fits your business goals, please contact us or request a demo.

    We do not have any information about Yext features

    Yext has the following typical customers:

    2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

    Yext supports the following languages:

    Chinese, Czech, Dutch, English, Finnish, French, German, Hungarian, Italian, Japanese, Portuguese, Slovenian, Spanish, Traditional Chinese, Turkish

    Yext supports the following devices:

    Yext integrates with the following applications:

    AgencyAnalytics, Agendize, Binary Fountain, Dasheroo, DialogTech, Domo, Dynamics 365, Enhanced Reporting for Google My Business, GoSite, Google Data Studio, Google My Business Post Scheduler, Google My Business Pro Services, Greenhouse, GroundTruth, HootSuite, HubSpot Marketing Hub, JRNI, Magento Commerce, Marketo Engage, Movable Ink, Olo, PageFreezer, Podium, Proofpoint Threat Response, Punchh, Radar, Salesforce Essentials, Salesforce Service Cloud, SendGrid, ServiceNow, Shopify, Smartling, StoreForce, Tableau, TapClicks, TimeTrade, WordPress, Workato, Zendesk

    Yext offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep)

    Related categories

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