Fitli

Fitli

Online and mobile scheduling software

4.9/5 (42 reviews)

Fitli Overview

Fitli is a newcomer to the online and mobile booking space with a laser focus on Simplicity, Service, and Affordability.

The software simplifies operations by providing automated scheduling and booking features. Business users get a dashboard view of their schedule with up to date booking stats and the ability to manage sessions or users with a couple clicks. Clients can find, book, and pay instantly on their mobile phone or any other device.

Pricing

Starting from
US$29,00/month
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

United States

Supported Languages

English

Fitli Reviews

Overall rating
4.9/5
100% positive reviews
38
Excellent
4
Very good
0
Average
0
Poor
0
Terrible
Pat T.

SAVE YOURSELF TIME, MONEY AND FRUSTRATION! FITLI IS THE BEST!

Used Daily for 1-5 months
Reviewed on 2017/02/08
Review Source: Capterra

I don't think I've ever looked forward to writing a review in my life but there is always a first for everything and FITLI more than deserves this review! I wish I could adequately express how wonderful a company and an application FITLI is! After wasting too much time, energy, and $$ on MindBody, I was very grateful to find this company!

The customer service is beyond compare. John worked with me first over a couple of phone calls to establish whether this was the right software for me and whether we were a company that FITLI could serve. They went outside of their comfort zone, I'm sure, working with us as we are not the usual people they serve - we teach and coach a sport; our needs are radically different from that of a yoga studio, per se. But after a couple of calls, John handed off the baton to Dan who has been the most patient, supportive, nonjudgmental teacher and guide one could ever ask for. By the time our application was set up, I felt confident I could manage it on my own. And when I got stuck in the process of setting it up, he made sure I got the support I needed. No frustration, no long waits for him to get back to me. In fact, I don't think I've ever even waited more than a few hours. Setting up was done in a matter of days over several weeks and didn't come close to taking the time MindBody would have taken (months). It was slowed by the time I had available to work on it; FITLI was always there when I was available to move forward on set-up.

Our athletes are excited to have an electronic process for signing up for practices and paying fees. And our bookkeeper reports that her work has been streamlined - about twice as fast as what she used to do. All this is well-worth the cost which is thankfully also very transparent.

The application is easy to use. I'm not the only one saying this - all of our customers are saying it too, even those who've had to contact FITLI to ask for help. We don't have the most tech-savvy customer-base and yet everyone is up and running within less than ten days of going live with the software. There are a couple of very minor changes I'd like to see in the software and I appreciate that FITLI listens to those concerns and let's me know that updates are planned.

Don't look any further - you've found the people and the software!

Pros

Easy to use, transparent and amazing customer service.

Cons

Tiny inconveniences like not being able to change certain choices when setting up or the fact that I have to constantly pass by the request to review the instructor (me) every time I enter anything.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Robert A.

5 Stars for this software's potential.

Used Daily for 1-5 months
Reviewed on 2016/12/22
Review Source: Capterra

I have been using the fitli software to manage class attendance and payments at a small yoga studio for a few months now. I had previously used Mind Body-Online but became so disgusted with their lack of customer support and high fees that I jumped at the chance to use an alternative. Fitli has been easy to set up our weekly class schedule with multiple instructors and types of classes, has acted as a complete solution for our customer attendance tracking and payments, and has done so at a very very low cost. The only short-coming is the ability to handle our retail sales, but this is a small part of our business and I'm sure fitli will implement the feature as time goes on.

The fitli technical staff has been very responsive to minor bug fixes and very transparent when rolling out patches and upgrades. If I have a specific problem, I can email them and set up a phone conference right away to get things resolved, that is a virtual impossibility with MBO.

The phone app allows our clients to keep up to date in real time with our schedule as well as book into our classes and purchase packages before arriving to the studio. As fitli grows, the app will allow people who travel to find us more easily and see the reviews our current customers have left.

Bottom line is that I recommend this software for anyone needing a full solution to manage clientele attendance and payments.

Pros

Full solution to create a class schedule for our studio, track customer attendance and accept payments - all of which is extremely easy to set up.

Cons

Does not offer a full solution for retail sales.
When I click on a clients name, I would like to see their purchase history. Often times we have people that come in a few days after a package has expired and we want to see when exactly they made the initial purchase. There does not seem to be an efficient way to do this.

Response from fitli

Hi Robert - Thank you for the great review. At the bottom you asked to be able to set the colors of the classes on the calendar. And... we launched that improvement a few weeks back. Enjoy!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Andrea R.

Great Value, Excellent Customer Support, Growing Company

Used Weekly for 1+ year
Reviewed on 2018/02/05
Review Source: Capterra

Pros

The customer service is amazing. They are a small support team, so you know who will answer your questions. They are speedy in their responses, and give very thorough and clear answers. They are very open to learning your company needs and do everything they can to help you problem solve issues.
The pricing structure is very reasonable for what you get.
While there is certainly room for improvement on certain features (which they are constantly working to add and improve on), the format is clean and easy to use and find things.
This is a pretty basic software, but I think the majority of business owners would benefit from using Fitli as long as they don't need something super complicated. Plus, as stated, they have been improving and adding more features... I believe it worth checking out if you thinking of switching!

Cons

There are a few items we asked to add or improve, and many items the Fitli team has already added or fixed. It's a process to prioritize requests, so we understand that as a new and smaller company improvements will take time. Plus, their customer service is so great, (and even though it can be a bit frustrating for us admin) it is worth the wait to see what improvements are up and coming. I know that for our customers it has been a good transition from MindBody (where we were before), but there are lots of requests for Android app (which they are working on). It is a bit confusing to some users at times, but we've been able to help resolve questions pretty quickly.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10
Katie H.

I would decide to use Fitli again and again!

Used Daily for Free Trial
Reviewed on 2018/12/17
Review Source: Capterra

Pros

This has been a fabulous experience from the start. The reps have been so extremely kind, prompt with help and thorough. Any question or concern that I have, is answered quickly through their customer service chat feature. They have been so patient with me (as I learn to use the program) and have made it all one of my favorite parts of my business. Fitli is easily integrated with my website, provides many options for me to develop promo codes and is very user friendly. You also cannot beat the price!
I never thought I would be in love with my studio management company but I am. They are regular names in my household and that's exactly the kind of experience I want!

Cons

Something I love about Fitli is that they are always working on adding new features! They listen to their customers and what would make the program even better. I would love to see an app for admin one day, they currently have one for studio members. I would also love for them to add the ability for a customer to purchase a gift card in a custom amount. But truly, I have no complaints about Fitli, just features I look forward to in the future.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Rachael M.

Opposite of Mind Body (A Good Thing, I Swear)

Used Daily for 1-5 months
Reviewed on 2017/06/27
Review Source: Capterra

fitli takes so much stress off my life. I don't need to worry about booking clients, processing payments or managing wait lists. Any request I make gets added to the list of updates. I don't know how many clients fitli manages, but I often feel like I am one of only a handful. I am so grateful for their kindness and attentiveness to ensuring that my business prospers through the support of their software.

Pros

fitli had me up and running within an hour - that was incredible. No complicated back-end setup, no processing wait times, no complicated procedures. I asked a few questions, agreed to an overview and within 24 hours my website was fully functional and ready for booking., with a no-negotiating-needed free trial.

The customer service is exceptional. They not only offer online chats, e-mail correspondence and phone conversations but they also make themselves available to respond to each request, sometimes even in the "off" hours. They are kind, prompt and even, at times, hilarious - because we all need a little hilarity in our lives.

Cons

The business is building, so they haven't figured out everything just yet. While there is a long list of "coming soon" updates, they absolutely prioritize big, unforeseen issues and work quickly to resolve anything that will impede one's business. No Android app is available but the iPhone app is pretty useless for back-end users, so it's not a big deal.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10

Fitli Pricing

Starting from
US$29,00/month
Pricing options
Free Trial
Subscription
Value for money

Client and Professional Accounts are FREE.
Businesses get a FREE TRIAL, then pay based on number of instructors:
Solo - $29/month or $300/yr (Save $48)
Grow (2-5 professionals) - $49/month or $504/yr (Save $84)
Expand (6-10 professionals) -$69/month or $720/yr (Save $108)
Flourish (11+ professionals) – $99/month or $1,020/yr (Save $168)

Fitli Features

  • Attendance Management
  • Automated Scheduling
  • Automatic Notifications
  • Automatic Reminders
  • Billing & Invoicing
  • Calendar Management
  • Class Scheduling
  • Client Portal
  • Credit Card Processing
  • Customer Database
  • Electronic Payments
  • Event Scheduling
  • Recurring Billing
  • Website Integration

  • Activity Dashboard
  • Custom Forms
  • POS
  • Registration Management
  • Reporting & Statistics
  • Time & Attendance Tracking

Additional information for Fitli

Key features of Fitli

  • Activity management
  • Application security
  • Attendance Management
  • Auto-Responders
  • Automated Billing
  • Automated Scheduling
  • Automatic Reminders
  • Automatic notifications
  • Billing and Invoicing
  • Calendar Management
  • Calendar Sync
  • Class Scheduling
  • Client Database
  • Client Portal
  • Communication management
  • Content filtering
  • Electronic Waivers
  • Electronic payments
  • Event calendar
  • Event scheduling
  • Event triggered email
  • Feedback collection
  • Mobile app
  • Process control
  • Ratings & reviews
  • Sales reporting
  • Search functionality
  • Service level management
  • Web integration

Benefits

• Business users can easily manage all of their classes, appointments and events using Fitli's software platform.
• They can create all types of custom packages and memberships and the system keeps track of clients usage and expiration dates.
• Booking and Cancellation policies can be configured to enforce the businesses desired process.
• Customer information is easily available including contact info, upcoming sessions, history, packages, and notes.
• All the most important reporting is covered including Sales, Account Balance, Booking, and Attendance
• Integrate with your website or Facebook in minutes either with a simple button or with an embedded calendar right on your own web page for no additional cost.

Fitli FAQs

Below are some frequently asked questions for Fitli.

Q. What type of pricing plans does Fitli offer?

Fitli offers the following pricing plans:

Starting from: US$29,00/month

Pricing model: Subscription

Free Trial: Available

Client and Professional Accounts are FREE.
Businesses get a FREE TRIAL, then pay based on number of instructors:
Solo - $29/month or $300/yr (Save $48)
Grow (2-5 professionals) - $49/month or $504/yr (Save $84)
Expand (6-10 professionals) -$69/month or $720/yr (Save $108)
Flourish (11+ professionals) – $99/month or $1,020/yr (Save $168)

Q. What are the main features of Fitli?

Fitli offers the following features:

  • Activity management
  • Application security
  • Attendance Management
  • Auto-Responders
  • Automated Billing
  • Automated Scheduling
  • Automatic Reminders
  • Automatic notifications
  • Billing and Invoicing
  • Calendar Management
  • Calendar Sync
  • Class Scheduling
  • Client Database
  • Client Portal
  • Communication management
  • Content filtering
  • Electronic Waivers
  • Electronic payments
  • Event calendar
  • Event scheduling
  • Event triggered email
  • Feedback collection
  • Mobile app
  • Process control
  • Ratings & reviews
  • Sales reporting
  • Search functionality
  • Service level management
  • Web integration

Q. Who are the typical users of Fitli?

Fitli has the following typical customers:

Freelancers, Mid Size Business, Small Business

Q. What languages does Fitli support?

Fitli supports the following languages:

English

Q. What type of pricing plans does Fitli offer?

Fitli has the following pricing plans:

Subscription

Q. Does Fitli support mobile devices?

Fitli supports the following devices:

iPhone

Q. What other apps does Fitli integrate with?

Fitli integrates with the following applications:

Braintree, Google Calendar

Q. What level of support does Fitli offer?

Fitli offers the following support options:

FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials