The Loan Office

Flexible loan servicing software for small lenders

About The Loan Office

The Loan Office is a loan servicing solution designed for use by small lenders, including consumer finance lenders, mortgage lenders, hard-money lenders, and note servicers. All types of loans can be services with The Loan Office, from interest-only loans to complex loans, and users can create loan templates to simplify data entry and ensure consistency in loan records.

With The Loan Office, users can service their own loans, or service loans on behalf of others. Reversals, writedowns, NSFs (non-sufficient funds), and payoffs can all be processed, and payment receipts and coupon books can be printed with a single click. Borrower statements, amortization schedules, and mailing labels can also be printed. Loan charges and advances can be tracked, and detailed records of payments made by borrowers can be documented. Payments can be collected electronically from borrower accounts via ACH, late notices and delinquencies can also be tracked, and multiple payment reminders scheduled - one-off, recurring, or event-driven.

Statements, coupons, and receipts generated in The Loan Office are Dodd-Frank compliant, and users can manage, print, and e-file various tax forms, including 1098s, 1099s, and Canadian T5 forms. Full escrow accounting is included, with complete administration of reserves and impounds. The Loan Office also integrates with QuickBooks, allowing users to sync data with their accounting system.

Pricing starting from:

US$4 500,00

  • Free Trial
  • One Time License
  • Subscription

Key benefits of The Loan Office

  • Daily, weekly, and monthly reports are built in to the system, and users can also create their own reports.

  • Delinquencies and general late notices can be tracked, and users can schedule event-driven, one-time, or recurring reminders.

  • Detailed logs of all borrower payments made, and communications with lenders and borrowers can be kept.

  • Loan templates can be created for consistent record keeping and simplified data entry, and physical documents can be scanned and managed in the system.

  • Compliance with local and federal regulations can be managed with Dodd-Frank compliant receipts, statements, and coupons, and users can print and e-file 1098, 1099, and Canadian T5 tax forms.

  • Devices

    Business size

    S M L

    Markets

    United States, Canada

    Supported Languages

    English

    Pricing starting from:

    US$4 500,00

    • Free Trial
    • One Time License
    • Subscription

    Images

    The Loan Office includes personal dashboards for users to view their tasks, loan aging, YTD revenues, and more
    Users can track late payments and schedule reminders in The Loan Office
    View 3 more
    The Loan Office video
    The Loan Office screenshot: The Loan Office includes personal dashboards for users to view their tasks, loan aging, YTD revenues, and more The Loan Office screenshot: Users can track late payments and schedule reminders in The Loan Office

    Features

    Total features of The Loan Office: 13

    • Access Control
    • Applications Management
    • Auditing
    • Compliance Management
    • Document Imaging
    • Document Storage
    • Electronic Payments
    • Label Printing
    • Labeling
    • QuickBooks Integration
    • Receipt Management
    • Reminders
    • Template Management

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    Reviews

    Overall rating

    4,8 /5
    (41)
    Value for Money
    4,8/5
    Features
    4,5/5
    Ease of Use
    4,7/5
    Customer Support
    4,8/5

    Already have The Loan Office?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 41
    Jorge T.
    Overall rating
    • Industry: Real Estate
    • Company size: 11-50 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Great loan software

    Reviewed on 2018/10/23

    Pros

    I really like that you can have separate databases for customers depending on what company you're using. The ability to edit the letters , the reports, and the price

    Cons

    That it doesn't integrate with an online account for the customer to view their balances and make their payments

    Bruce B.
    Overall rating
    • Industry: Banking
    • Company size: 2-10 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    W're thrilled we left a full service servicer to switch to The Loan Office

    Reviewed on 2019/10/07

    We're a family office that manages approx 50 loans. We outsourced the back office functions to a...

    We're a family office that manages approx 50 loans. We outsourced the back office functions to a major service provider for many year. We used to spend many hours monitoring all activity and then hours getting them to correct mistakes. The mistakes became so painful that we decided to take the chance to do it ourselves. Fortunately, we found The Loan Office. As it turns out, it takes no more time for us to enter the data ourselves into The Loan Office than it took to monitor and correct the outside service. Therefore, we're saving a lot of money without any downside. We feel better having more control. As a "small loan servicer", the reporting is less than was necessary because we were serviced to a large loan servicer. While we'd recommend that you do your homework to understand the features of The Loan Office, we're confident that The Loan Office will successfully do what it says it will do - what more can we ask.

    Pros

    The software does all of the paper work that we need done to manage the loans. We have full data at our fingertips whenever a borrower has a question.

    Cons

    The company sells a software program, the Mortgage Office, that's many many times more expensive than the Loan Office and has has more feature and capabilities. I guess the "con" of the Loan Office we purchased was that it doesn't include all of those features. However, the reality is that for our company, we didn't need any of those feature and we're very happy with The Loan Office as is.

    Toni K.
    Overall rating
    • Industry: Food & Beverages
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 6.0 /10

    Equipment purchases - Loan

    Reviewed on 2016/09/21

    We are still getting use to the software. I have a new supervisor on board who is reviewing the...

    We are still getting use to the software. I have a new supervisor on board who is reviewing the equipment program at this time. We may decide to remove the old items and get on board/better handle with new items coming in year 2017

    Pros

    reporting

    Cons

    not understanding one section of loan program

    Terri C.
    Overall rating
    • Industry: Financial Services
    • Company size: 11-50 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Mortgage Office Review

    Reviewed on 2019/10/07

    We use the Mortgage Office to service the commercial mortgages for our loan department. The...

    We use the Mortgage Office to service the commercial mortgages for our loan department. The software provides the necessary tools to service our loans. The customer service department is excellent and has always done a superior job making sure that our needs are met.

    Pros

    The software is very easy and simple to use. It doesn't matter if you are a new user or a long time user the training to use the program is very minimal. The reports are easy to find and prepare.

    Cons

    It would be nice if we could make custom reports if we only want to pull specific data. I would like to be able to keep track of our UCC filings in the software in addition to property insurance. I don't like that there is a separate fee for the amortization feature. I feel like this should come with the software.

    Jerrel A.
    Overall rating
    • Industry: Banking
    • Company size: 2-10 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Small Business User

    Reviewed on 2016/09/13

    The Loan Office has really helped to make us look more professional in the eyes of our borrowers,...

    The Loan Office has really helped to make us look more professional in the eyes of our borrowers, and it has saved me a lot of time.

    Pros

    1. interacts easily w/ QuickBooks
    2. allows me to send borrower statements directly from TLO
    3. much easier to produce payoff demands

    Cons

    1. if it embedded a bit different calendar/reminder platform, that would add a lot of value to me.
    I separately run "Remind Me," but this isn't a big deal.
    2. annual cost for software support and for upgrades seems high. Now that I know how to use it, I am guessing I won't call in more than twice a year.
    3. I would love to be able to use TLO from home and my office, ie, log into the same TLO platform and use it whereever suits my schedule that day. I understand the need to prevent multiple users from sharing the same license, but I am a one-man shop and there has to be a way to do this.

    Showing 5 reviews of 41 Read all reviews

    The Loan Office FAQs

    Below are some frequently asked questions for The Loan Office.

    The Loan Office offers the following pricing plans:

    • Starting from: US$4 500,00
    • Pricing model: One Time License, Subscription
    • Free Trial: Not Available

    Pricing information is available on inquiry.

    The Loan Office offers the following features:

    • 1098, 1099 & Canadian T5 tax forms
    • Administrative Reporting
    • Amortization schedule printing
    • Auditing
    • Communications logs
    • Complete escrow administration of impounds & reserves
    • Delinquency & general late notice tracking
    • Detailed payment records
    • Document imaging
    • Document management
    • Dodd-Frank compliant statements, receipts & coupons
    • Electronic payment collection
    • Full escrow accounting
    • Loan charges & advances tracking
    • Loan servicing fee definition
    • Loan template creation
    • Mailing label printing
    • NSF, reversal, writedown & payoff processing
    • Notice and statement printing/emailing
    • Payment receipt & coupon book printing
    • QuickBooks integration
    • Reminder scheduling

    The Loan Office has the following typical customers:

    Small Business

    The Loan Office supports the following languages:

    English

    We do not have any information about what devices The Loan Office supports

    The Loan Office integrates with the following applications:

    QuickBooks Online Advanced

    The Loan Office offers the following support options:

    Online Support, Phone Support, Knowledge Base, Forum

    Related categories

    See all software categories found for The Loan Office.