FileTrac Evolve

It's a great communication portal. All data for all claim assignments is one place. Extremely user friendly, very logical work flow. Able to do all billing and calculate Adjusters pay outs in the same software.

Some of the user rights/authorities tools need additional development.
File Trac implement development changes without communicating the enhancements

It is easy to use, easy to roll out, don't have to train any employees on use due to the user experience being self explanatory. The software has bridges that integrates with all the various software we use regardless of the carrier. So with Symbility all the claims come in via the Symbility bridge so there is no time consuming setup process for each claim, can assign them all out via a map via by zip code, adjuster, manager or supervisor can be automated based off specifics of the file, all data is easily synced back to Symbility so only have to keep notes in one area on the invoice not the invoice, File Trac and Symbility along with so much more. Equally their is a bridge with Xactimate, a bridge with HOVER, and they will even work with you if you have your own proprietery system. I can't say this about really any other company or vendor that has worked with me in the past, at least not to the same degree, and that is they believe in a shared fate, they are in the boat with you. They want to see you succeed because when one succeeds we both win. That is mutual too because as they grow, the software becomes stronger making our operations stronger. In my opinion a claims companies value is from their process, not solely their claim volume if at all. File Trac has helped us build an AMAZING process, a claims assembly line, automating what can be automated and allowing us to focus on the quality more than mundane tasks.
File Trac has been key to our success.

It was that there were some automation concepts we needed it didn't have but then it turns out, they did have them just had to setup differently and the ones it didn't they made for us.

• Intuitive & Easy to Use
• Affordable – No upfront costs or fees. Unlimited users/locations at no additional cost. Only cost is a one time fee per claim that is very affordable. The cost is easily recouped in gained efficiencies.
• Scalable
• FileTrac is a Progressive & Forward-Thinking company that adds new features and benefits often.
• Full and easy integration with other platforms such as Xactimate, Symbility & QuickBooks.
• Advanced Reporting Capabilities that will fit any scenario.
• Convenient and easy to use Diary system.
• Superb Tech Support
• Time sheet tracking and Adjuster Payout Tracking make billing and commission reporting easy.
• Web Based – Ability to manage and handle claims from anywhere . Perfect for companies with multiple offices in multiple locations.
• Secure
• Backed up – never worry about losing claim information, reports, notes or photos.
• File Trac is a Trusted Partner who treats each client as if they are their only client.

There really isn't anything negative I can say.

The ability to bulk dispatch using the mapping system and the ability to create your own reports based on our specific need. I am a big fan of their Customer Support Team. They are open minded and responsive to our needs regardless of the day or time of day you may be experiencing an issue. They are true partners!

I struggle to identify a negative to this CMS.