Hapana

4.2 (44)
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Next generation software for multi-site boutique fitness

About Hapana

Hapana is an end-to-end fitness studio software designed to elevate engagement and fuel growth. With a robust suite of streamlines features, the system alleviates owners from having to use multiple plugins and incompatible softwares. The software empowers studio owners and managers to streamline their operations, enhance member experiences, and focus on the core of their business – growing their business.

- Member management platform: Hapana's member management platform provides a centralized hub to effortlessly handle member registrations, bookings, and operations. It keeps your team organized, saving valuable time and ensuring smooth day-to-day operations.

- Automated Marketing Campaigns: Boost your club's visibility and drive membership growth with automated marketing campaigns. Create personalized and tailored communications for specific groups of individuals or target segments within your membership base, manage multi-channel communication, and increase trial conversion rates, all with customizable workflows and automation systems.

- Custom Branded App Experiences: Strengthen brand loyalty and recognition with a personalized branded app for your business. Deliver engaging mobile experiences, provide easy access to schedules and bookings, and foster a sense of community among members.

- Multi-Site Reporting Analytics: Gain comprehensive insights into your business’ performance with multi-site reporting analytics and insights. Monitor key metrics, track trends, and make data-driven decisions to optimize your operations across multiple locations.

With Hapana, fitness studios and clubs can unlock their growth potential, while saving time and effort. Experience the power of seamless member management, targeted marketing, branded app experiences, and data-driven decision-making.


Key benefits of Hapana

  • Member management platform: Hapana's member management platform provides a centralized hub to effortlessly handle member registrations, bookings, and operations. It keeps your team organized, saving valuable time and ensuring smooth day-to-day operations.

  • Automated Marketing Campaigns: Boost your club's visibility and drive membership growth with automated marketing campaigns. Create personalized and tailored communications for specific groups of individuals or target segments within your membership base, manage multi-channel communication, and increase trial conversion rates, all with customizable workflows and automation systems.

  • Custom Branded App Experiences: Strengthen brand loyalty and recognition with a personalized branded app for your business. Deliver engaging mobile experiences, provide easy access to schedules and bookings, and foster a sense of community among members.

  • Multi-Site Reporting Analytics: Gain comprehensive insights into your business’ performance with multi-site reporting analytics and insights. Monitor key metrics, track trends, and make data-driven decisions to optimize your operations across multiple locations.

  • Images

    Hapana Software - Member management platform: Hapana's member management platform provides a centralized hub to effortlessly handle member registrations, bookings, and operations.
    Hapana Software - Custom Branded App Experiences: Strengthen brand loyalty and recognition with a personalized branded app for your business. Deliver engaging mobile experiences, provide easy access to schedules and bookings, and foster a sense of community among members.
    Hapana Software - Automated Marketing Campaigns: Boost your club's visibility and drive membership growth with automated marketing campaigns. Create personalized and tailored communications for specific groups of individuals or target segments within your membership base
    Hapana Software - Multi-Site Reporting Analytics: Gain comprehensive insights into your business’ performance with multi-site reporting analytics and insights
    Hapana Software - Your branded app represents your brand. From the way you speak to your members to the way it should make them feel.
    View 6 more
    Hapana video
    Hapana Software - Member management platform: Hapana's member management platform provides a centralized hub to effortlessly handle member registrations, bookings, and operations.
    Hapana Software - Custom Branded App Experiences: Strengthen brand loyalty and recognition with a personalized branded app for your business. Deliver engaging mobile experiences, provide easy access to schedules and bookings, and foster a sense of community among members.
    Hapana Software - Automated Marketing Campaigns: Boost your club's visibility and drive membership growth with automated marketing campaigns. Create personalized and tailored communications for specific groups of individuals or target segments within your membership base
    Hapana Software - Multi-Site Reporting Analytics: Gain comprehensive insights into your business’ performance with multi-site reporting analytics and insights
    Hapana Software - Your branded app represents your brand. From the way you speak to your members to the way it should make them feel.

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    Reviews

    Overall rating

    4.2 /5
    (44)
    Value for Money
    4.2/5
    Features
    4/5
    Ease of Use
    4.1/5
    Customer Support
    4.2/5

    Already have Hapana?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Showing 5 reviews of 44
    Chris
    Overall rating
    • Industry: Health, Wellness & Fitness
    • Company size: 2–10 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 8.0 /10

    Extremely Satisfied

    Reviewed on 2024/05/02

    Pros

    As a gym owner who's implemented One Hapana into our daily operations, I couldn't be more pleased with the impact it's had on our business. The platform is a game-changer, streamlining client management, scheduling, and financials—all in one user-friendly interface. Its features have significantly reduced administrative workload, allowing us to focus more on client interaction and service quality. The integration capabilities with other fitness apps and wearables have also enhanced our ability to provide personalized fitness plans. Overall, Hapana has not only improved our operational efficiency but also elevated our client satisfaction. Highly recommend it to any fitness business looking to upgrade their management system.

    Cons

    While Hapana has been a fantastic tool for our gym, a few cons are worth mentioning. The initial setup and customization can be time-consuming, requiring a significant upfront investment of time to tailor the platform to specific business needs. Additionally, for those less tech-savvy, there might be a slight learning curve. Lastly, while the integration with other apps is generally strong, there are a few key fitness and wellness apps that it doesn't yet support, which can limit the comprehensiveness of client data. Despite these points, the overall value and efficiency gained still make it a top choice for us.

    Alternatives Considered

    Exercise.com and Mindbody

    Reasons for Choosing Hapana

    Feedback and reviews about hapana. Zenbly’s functionality was terrible.

    Reasons for Switching to Hapana

    Reviews and custmwr support as well as referal.

    Response from Hapana

    Thank you Chris for such a detailed and thoughtful review, we really appreciate the feedback. We will definitely take on your constructive comments regarding our integrations and initial set up and hopefully get this streamlined further in the future.

    Kelly
    Overall rating
    • Industry: Health, Wellness & Fitness
    • Company size: 11–50 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 8.0 /10

    Hapana meets a complicated business model and nails it.

    Reviewed on 2024/05/17

    My overall experience has been great. I came from Mindbody and have researched a number of other...

    My overall experience has been great. I came from Mindbody and have researched a number of other scheduling platforms. There has not been am issue Hapana won't tackle and I have had amazing response to any concerns I have had. My clients experience is even more important to me and they love the app and the website integration.

    Pros

    The custom app for client side interaction, my personal customer service rep, the growth in features over the past few years, the ability to accommodate my complicated pay structure, multiple studios and new WIX platform integration for a seamless client experience.

    Cons

    I would like to have one place to enter a new teacher, class type, client, promotion, etc and then be able to associate that new teacher etc with the studio locations they will be working from - rather than having to enter that new teacher at all three locations. Also, everyone is paying with Apple Pay and we cannot accept it. This is becoming a bigger issue in my area. We would also prefer to have an in studio CC swiper to save so much time inputting card info at the front desk.

    Reasons for Choosing Hapana

    Bad customer service and too many widgets to get the job done. The last straw was a 36 hour hold time to speak to someone.

    Switched From

    Mindbody

    Reasons for Switching to Hapana

    The app option and customer service. Also it felt more prepared for my industry rather than spa.

    Response from Hapana

    Thank you for your review Kelly, its so great to hear how much you enjoy using Hapana and how we have supported the success of your studio. We will definitely pass on your feedback on our payments through the software as we know this is such an important part of daily runnings.

    Trent
    Overall rating
    • Industry: Health, Wellness & Fitness
    • Company size: 2–10 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 0.0 /10

    Outrageous Sales Tactics - With No Service

    Reviewed on 2024/03/19

    Steer clear, much better options out there.

    Steer clear, much better options out there.

    Pros

    Nothing, what's the point of making a product that you doesn't work as intended?

    Cons

    They paint the picture of a dream studio when signing onto their Grow & Core network, all these shiny slides and excitement about the ease of product use. I couldn't be more unhappy from working with them, it takes 7 - 10 days to get any response from their support team. Their products are inferior to almost everything else on the market, difficult to use, slow & doesn't allow to open new tabs seamlessly. I wont be sticking around with these guys much longer, I feel mislead and lied to and cant believe a company this big can be so bad at offering management software. Not a single person ever call you outside of trying to sell you something. You cant find any customer support numbers anywhere because they probably don't exist.

    Mikaela
    Overall rating
    • Industry: Health, Wellness & Fitness
    • Company size: 11–50 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Hapana wasn't the first software we used but it will be the last!

    Reviewed on 2024/04/18

    Pros

    - The wide variety of products allows us to keep all of our operations in one place!
    - The people! All Hapana Staff interactions we have had over the last 4 years have been enjoyable. You can tell the staff enjoy working for Hapana.
    - When we started with Hapana the company was very new and as such had a lot of features we wanted but were not available at the time. The team have been very good at taking feedback and ideas onboard to continually improve the offering available.

    Cons

    We would love to see more communication around new feature releases. This year we have noticed more and more knowledge base articles being released which is great but would love to receive these in our inbox so we don't miss any.

    Alternatives Considered

    ABC Glofox , Mariana Tek and bsport

    Reasons for Choosing Hapana

    We switched due to value for money with the number of features and products available. We wanted a system that was truly all in one and with the use of Core, Grow, Cast and Link products we were able to achieve this. We also didn't like that MindBody advertises our competitors on their MindBody App.

    Switched From

    Mindbody

    Reasons for Switching to Hapana

    We love that Hapana is an Aussie founded company. We found that the system functionality and ease of use was much smoother with the Hapana products. We also liked that we had the ability to have an online offering of videos and content through the CAST product especially during the COVID period.

    Response from Hapana

    Thanks for your review Mikaela! We will certainly look into providing clearer and more frequent comms on our product releases. We are thrilled you're loving Hapana!

    Amber
    Overall rating
    • Industry: Health, Wellness & Fitness
    • Company size: 11–50 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Review on OneFitStop

    Reviewed on 2021/02/21

    Pros

    - Personalised App
    - Engage Marketing system
    - The customer service!

    Cons

    - Changing a clients details can be tricky - our old software had tabs within the client where you could see all their details instead of having to go back to the dashboard to click into a different section (eg. Payments)

    Alternatives Considered

    GymMaster

    Reasons for Choosing Hapana

    Club Fit had horrible customer service and was not looking to grow with our business.

    Reasons for Switching to Hapana

    The main reason for us going with One Fit Stop over other softwares was due to the customisable app that we can offer in order to create a better client experience.
    Showing 5 reviews of 44 Read all reviews

    Hapana FAQs

    Below are some frequently asked questions for Hapana.

    Hapana offers the following pricing plans:

    • Starting from: US$285.00/month
    • Pricing model: Subscription
    • Free Trial: Not Available

    Hapana has the following typical customers:

    2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

    Hapana supports the following languages:

    English, Spanish

    Hapana supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    Hapana integrates with the following applications:

    ActiveCampaign, GetResponse, Google Calendar, Mailchimp, QuickBooks Online Advanced, Xero, Zapier

    Hapana offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

    Related categories

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