Hapana
About Hapana
Hapana is an end-to-end fitness studio software designed to elevate engagement and fuel growth. With a robust suite of streamlines features, the system alleviates owners from having to use multiple plugins and incompatible softwares. The software empowers studio owners and managers to streamline their operations, enhance member experiences, and focus on the core of their business – growing their business.
- Member management platform: Hapana's member management platform provides a centralized hub to effortlessly handle member registrations, bookings, and operations. It keeps your team organized, saving valuable time and ensuring smooth day-to-day operations.
- Automated Marketing Campaigns: Boost your club's visibility and drive membership growth with automated marketing campaigns. Create personalized and tailored communications for specific groups of individuals or target segments within your membership base, manage multi-channel communication, and increase trial conversion rates, all with customizable workflows and automation systems.
- Custom Branded App Experiences: Strengthen brand loyalty and recognition with a personalized branded app for your business. Deliver engaging mobile experiences, provide easy access to schedules and bookings, and foster a sense of community among members.
- Multi-Site Reporting Analytics: Gain comprehensive insights into your business’ performance with multi-site reporting analytics and insights. Monitor key metrics, track trends, and make data-driven decisions to optimize your operations across multiple locations.
With Hapana, fitness studios and clubs can unlock their growth potential, while saving time and effort. Experience the power of seamless member management, targeted marketing, branded app experiences, and data-driven decision-making.
Key benefits of Hapana
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Reviews
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- Company size: 501–1,000 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
OneFitStop has allowed me to reduce my office time to train more clients
Reviewed on 2018/05/04
Pros
OneFitStop was easy to learn and is wonderful to use! The software is very customizable and keeps me organized.
Cons
So far I've had great success with every feature and tool within the software and have no complaints thus far.
- Industry: Health, Wellness & Fitness
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Hapana meets a complicated business model and nails it.
Reviewed on 2024/05/17
My overall experience has been great. I came from Mindbody and have researched a number of other...
My overall experience has been great. I came from Mindbody and have researched a number of other scheduling platforms. There has not been am issue Hapana won't tackle and I have had amazing response to any concerns I have had. My clients experience is even more important to me and they love the app and the website integration.
Pros
The custom app for client side interaction, my personal customer service rep, the growth in features over the past few years, the ability to accommodate my complicated pay structure, multiple studios and new WIX platform integration for a seamless client experience.
Cons
I would like to have one place to enter a new teacher, class type, client, promotion, etc and then be able to associate that new teacher etc with the studio locations they will be working from - rather than having to enter that new teacher at all three locations. Also, everyone is paying with Apple Pay and we cannot accept it. This is becoming a bigger issue in my area. We would also prefer to have an in studio CC swiper to save so much time inputting card info at the front desk.
Reasons for Choosing Hapana
Bad customer service and too many widgets to get the job done. The last straw was a 36 hour hold time to speak to someone.Switched From
MindbodyReasons for Switching to Hapana
The app option and customer service. Also it felt more prepared for my industry rather than spa.Response from Hapana
Thank you for your review Kelly, its so great to hear how much you enjoy using Hapana and how we have supported the success of your studio. We will definitely pass on your feedback on our payments through the software as we know this is such an important part of daily runnings.
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 1.0 /10
Needs improving
Reviewed on 2023/06/12
Unfortunately stuck with hapana due to franchise agreement and wish they would pick their game up....
Unfortunately stuck with hapana due to franchise agreement and wish they would pick their game up. If you are a small business you are going to be paying $300+ a month for headaches.
Pros
Honestly there is nothing about hapana that I could be grateful for. For what you pay you get a barely working app that's hard to navigate, easy to make mistakes and the the support is always rubbish. Hapana have lost me a decent amount of time and money!
Cons
How difficult it can be to navigate, how slow and ineffective support are. They don't help at all or action any suggested improvements.
- Industry: Sports
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Hapana Review
Reviewed on 2025/01/07
Very easy to use. Customer service is next level. I would receive a response from support almost...
Very easy to use. Customer service is next level. I would receive a response from support almost immediately whenever I needed!!
Pros
Easy to use, many great features like reports and scheduling that made booking classes and members easy. Simple and minimalist design.
Cons
Wish we could pull monthly attendance trends to see if members are attending fewer classes month to month so we can catch them before they've fallen off the wagon. I also found many reports were inaccurate.
Response from Hapana
Thank you for your feedback Melody! We’re glad to hear you’ve enjoyed the ease of use and the features like reports and scheduling, as well as our minimalist design. It’s wonderful to know that our support team has been able to provide you with quick and effective assistance – they truly aim to deliver next-level service!
We also appreciate your suggestions regarding attendance trends and reporting accuracy. Your input helps us identify areas for improvement, and we’re continuously working on refining these features to better meet your needs.
Thank you for choosing Hapana, and we look forward to supporting you further!
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Extremely Satisfied
Reviewed on 2024/05/02
Pros
As a gym owner who's implemented One Hapana into our daily operations, I couldn't be more pleased with the impact it's had on our business. The platform is a game-changer, streamlining client management, scheduling, and financials—all in one user-friendly interface. Its features have significantly reduced administrative workload, allowing us to focus more on client interaction and service quality. The integration capabilities with other fitness apps and wearables have also enhanced our ability to provide personalized fitness plans. Overall, Hapana has not only improved our operational efficiency but also elevated our client satisfaction. Highly recommend it to any fitness business looking to upgrade their management system.
Cons
While Hapana has been a fantastic tool for our gym, a few cons are worth mentioning. The initial setup and customization can be time-consuming, requiring a significant upfront investment of time to tailor the platform to specific business needs. Additionally, for those less tech-savvy, there might be a slight learning curve. Lastly, while the integration with other apps is generally strong, there are a few key fitness and wellness apps that it doesn't yet support, which can limit the comprehensiveness of client data. Despite these points, the overall value and efficiency gained still make it a top choice for us.
Reasons for Choosing Hapana
Feedback and reviews about hapana. Zenbly’s functionality was terrible.Reasons for Switching to Hapana
Reviews and custmwr support as well as referal.Response from Hapana
Thank you Chris for such a detailed and thoughtful review, we really appreciate the feedback. We will definitely take on your constructive comments regarding our integrations and initial set up and hopefully get this streamlined further in the future.
Hapana FAQs
Below are some frequently asked questions for Hapana.Q. What type of pricing plans does Hapana offer?
Hapana offers the following pricing plans:
- Starting from: US$285.00/month
- Pricing model: Subscription
- Free Trial: Not Available
Q. Who are the typical users of Hapana?
Hapana has the following typical customers:
2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Hapana support?
Hapana supports the following languages:
English, Spanish
Q. Does Hapana support mobile devices?
Hapana supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Hapana integrate with?
Hapana integrates with the following applications:
ActiveCampaign, GetResponse, Google Calendar, Mailchimp, QuickBooks Online Advanced, Xero, Zapier
Q. What level of support does Hapana offer?
Hapana offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
Related categories
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Fitness Software
