OneFitStop

OneFitStop

Fitness business management for professionals & clients

4.2/5 (10 reviews)

OneFitStop Overview

OneFitStop is a complete software solution for fitness businesses, professionals, and their clients, that provides the tools to efficiently manage scheduling, payment collection, communication, and more. Personal trainers, gym and fitness centers, yoga, pilates, dance and martial arts studios can all benefit from OneFitStop’s dedicated software platform.

OneFitStop helps fitness professionals manage their day to day operations with the user-friendly scheduling module. Users can create and book events and classes, add clients, and create a class schedule that allows customers to book directly. The platform enables users to track attendance and payments, and even sync their schedules with their own preferred digital calendar, such as Google Calendar or iCal.

Fitness professionals and organizations can manage their clients from a single, centralized location. Users can access client files, upload photos, notes and medical information, as well as communicate with clients directly via the built-in messaging system. OneFitStop helps users manage new leads to successfully convert them into clients. Users can track client assessments, programs and goals, to maximize training and results.

OneFitStop enables users to securely process payments, and provides in-depth reporting and analytics for tracking performance. Professionals can automate their accounting by creating direct debiting schedules or by setting up recurring payments. OneFitStop marketing features include a public listing webpage that can be published in the directory. The platform integrates with various third party softwares and add-ons such as Zapier, Xero, QuickBooks, MailChimp, ActiveCampaign, and more.

Pricing

Starting from
US$60,00/month
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Asia, Australia, Europe, United Kingdom, United States

Supported Languages

English

OneFitStop Reviews

Overall rating
4.2/5
80% positive reviews
6
Excellent
2
Very good
1
Average
0
Poor
1
Terrible
Terri T.

One Fit Stop is an affordable software that fits my yoga studio perfectly.

Used Daily for 6-12 months
Reviewed on 2017/10/05
Review Source: Capterra

I get bookings, I get to advertise with links, I get an easy to use app.

Pros

The best.... maybe even amazing feature, is the personalised app. It is so easy for my clients to use, but more importantly, they use it without me even knowing. They purchase classes, packs, workshops, all on their device and more importantly, all on their own - via the link I have supplied either on email, facebook or website. The desktop system is just as easy once they follow the link.

I will also mention, that even if they are not a client - they too can create their own account, and start their memberships all from the comfort of, wherever they are.

So all this in a nutshell, is members, clients, new clients can pay for services without me having to chase them.

Cons

Initially the customer support lacked, the support was awesome, but it was a matter of tracking down the support and waiting for it. They have since rectified this and have online real time support, which is heaven sent.

Like any system it has it's glitches, but I actually think it's more me the user getting my head around the best way to set up memberships, workshops and classes.

The biggest con I have is that you cannot use the same email address for clients. You also cannot have an employee as a client, would be good if they were automatically in the system as both.

Family sharing would be another awesome feature as it's very time consuming setting up different accounts for a child and then having to tell the parent that you need their card details recorded in 2 places - that is an uncomfortable situation.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10
Gregg W.

OneFitstop Leaves the other CRM's in their Wake

Used Daily for 6-12 months
Reviewed on 2016/07/19
Review Source: Capterra

From coming off a system that was costing me $172/month just for use and then taking 5% of all my DD's was an expensive 3 year contract. OneFitStop has developed a system that is easy to use, evolving as they grow and are developing new services as we speak. When Jarron Aizen the Founder of this new system dealt directly with my problems and needs, this told me that they meant business. Having dealt with many companies who promise the wold but deliver +-*## it's refreshing to have honesty and integrity at the forefront of what they do.

Pros

Easy to use. Setup and updating is straight forward. Price point is really a game changer in this industry. Customer service is second to none and turnaround response is excellent. New service add ons shows they hear what industry members want and require.

Cons

Not as well known as other companies but that will change quickly once industry innovators get their hands on this system.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Katelynn P.

Do NOT use this for a busy group fitness facility.

Used Daily for 1-5 months
Reviewed on 2019/04/18
Review Source: Capterra

The set up was easy and clean. The schedule and everything looks great to me and my customers. The negative experiences come as soon as something goes wrong and their horrible customer service kicks in. If you do sign up... hope that you don’t have any kinks as those kinks will NOT be resolved (and if they are it might take a week or two in which time you have pissed your clients off).

Pros

It keep track of client payments and use of credits. The schedule was nice and easy to make. The payment packages were easy to create and sell.

Cons

The customer service since I have been operational has been HORRENDOUS. I have had numerous issues that have been affecting the way my clients are able to sign up and receive notifications and I have asked OFS to help me resolve them numerous times. I get bounced around from person to person and no one has actually helped me with any of my problems. When someone does try and answer a question they completely miss the point and don’t answer my question at all. I should also mention that getting an answer at all tales 2-7 days.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

0.0/10
Blair R.

Worst Experience I have had

Used Daily for 1-5 months
Reviewed on 2018/08/13
Review Source: Capterra

When I finally decided I could no longer use this service for my business, the CEO made it almost impossible for me to cancel. As a fellow business owner, I would have expected some understanding for a service that was no longer able to serve my business needs but that was not the case. It unfortunately ended poorly on all accounts. I would definitely recommend a different software that is located in the US over this one which is located over seas. They are not yet equipped to work with clients.

Pros

The initial look of the software seemed like it would work until we started using it and everything was problematic.

Cons

There is a lot to say here as this was the worst 3 months I have had in the over 5 years I have been in business. The functionality of the software failed shortly after deciding to switch over. To add on to this, the customer service, or lack of, made this problem even larger. Most of the time you were waiting to have your question answered, and when you did speak to someone they always had to send this out to someone else before the problem was solved.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

0.0/10
Susanna C.

I transitioned from other software and OMG such an easy process and ticked all the boxes!

Used Daily for 1-5 months
Reviewed on 2017/05/01
Review Source: Capterra

Pros

Looks great on my website with everything thought of down to the colour scheme. All the options around packages and online booking are very user friendly

Cons

Can't wait for the mobile app version of everything! A few glitches when trying to use the mobile web page to book sessions from the dashboard

Rating breakdown

Value for Money
Ease of Use
Customer Support

OneFitStop Pricing

Starting from
US$60,00/month
Pricing options
Free Trial
Subscription
Value for money

OneFitStop Features

  • Attendance Management
  • Automatic Notifications
  • Billing & Invoicing
  • Calendar Management
  • Class Scheduling
  • Client Portal
  • Credit Card Processing
  • Customer Database
  • Electronic Payments
  • Event Scheduling
  • POS
  • Recurring Billing
  • Reporting & Statistics
  • Time & Attendance Tracking
  • Website Integration

  • Activity Dashboard
  • Automated Billing
  • Automated Scheduling
  • Automatic Reminders
  • Registration Management

Additional information for OneFitStop

Key features of OneFitStop

  • Advertising Management
  • Alerts / Escalation
  • Application Integration
  • Appointment Management
  • Assessment Management
  • Attendance Management
  • Automatic Notifications
  • Bike booking
  • Billing & Invoicing
  • Booking Management
  • Built-in online chat
  • CRM Integration
  • Calendar Management
  • Calendar Sync with Google
  • Chat
  • Class Scheduling
  • Client Database
  • Client Management
  • Client check-in
  • Client management
  • Content Library
  • Customer Activity Reporting
  • Dedicated business profile
  • Directory listing
  • Drag & Drop Interface
  • Electronic Payments
  • Employee Management
  • Event Calendar
  • Event Scheduling
  • Event/class advertising
  • Exercise library
  • Facility Scheduling
  • Fitness plan
  • Goal Setting / Tracking
  • Group Scheduling
  • Instant Messaging
  • Lead Management
  • Monitoring
  • Multi-Channel Marketing
  • Online Booking Integration
  • Online store
  • Payroll Integration
  • Payroll Management
  • Programs and assessments
  • Progress Tracking
  • Real Time Reporting
  • Recurring Billing
  • Recurring Tasks
  • Reporting & Statistics
  • Room Booking
  • Sales Reporting
  • Self Service Portal
  • Shopping Cart
  • Skills Assessment
  • Sync with Microsoft Outlook
  • Teams/staff management
  • Time & Attendance Tracking

Benefits

  • With OneFitStop, users can effectively manage their schedules, create and book events and classes, and add clients or groups to an event.

  • Users can communicate with clients via the built-in messaging system, and collect valuable customer feedback for improving services.

  • OneFitStop users can monitor progress by uploading photos, notes, and files, as well as track assessments and goals.

  • The solution provides recurring payments and direct debiting options, as well as automated invoicing in order to help reduce time spent on collecting payments.

  • OneFitStop's tools for growth enable organizations to list their business on a public directory and advertise classes and events online.

  • OneFitStop FAQs

    Below are some frequently asked questions for OneFitStop.

    Q. What type of pricing plans does OneFitStop offer?

    OneFitStop offers the following pricing plans:

    Starting from: US$60,00/month

    Pricing model: Subscription

    Free Trial: Available

    Q. What are the main features of OneFitStop?

    OneFitStop offers the following features:

    • Advertising Management
    • Alerts / Escalation
    • Application Integration
    • Appointment Management
    • Assessment Management
    • Attendance Management
    • Automatic Notifications
    • Bike booking
    • Billing & Invoicing
    • Booking Management
    • Built-in online chat
    • CRM Integration
    • Calendar Management
    • Calendar Sync with Google
    • Chat
    • Class Scheduling
    • Client Database
    • Client Management
    • Client check-in
    • Client management
    • Content Library
    • Customer Activity Reporting
    • Dedicated business profile
    • Directory listing
    • Drag & Drop Interface
    • Electronic Payments
    • Employee Management
    • Event Calendar
    • Event Scheduling
    • Event/class advertising
    • Exercise library
    • Facility Scheduling
    • Fitness plan
    • Goal Setting / Tracking
    • Group Scheduling
    • Instant Messaging
    • Lead Management
    • Monitoring
    • Multi-Channel Marketing
    • Online Booking Integration
    • Online store
    • Payroll Integration
    • Payroll Management
    • Programs and assessments
    • Progress Tracking
    • Real Time Reporting
    • Recurring Billing
    • Recurring Tasks
    • Reporting & Statistics
    • Room Booking
    • Sales Reporting
    • Self Service Portal
    • Shopping Cart
    • Skills Assessment
    • Sync with Microsoft Outlook
    • Teams/staff management
    • Time & Attendance Tracking

    Q. Who are the typical users of OneFitStop?

    OneFitStop has the following typical customers:

    Large Enterprises, Mid Size Business, Small Business

    Q. What languages does OneFitStop support?

    OneFitStop supports the following languages:

    English

    Q. What type of pricing plans does OneFitStop offer?

    OneFitStop has the following pricing plans:

    Subscription

    Q. Does OneFitStop support mobile devices?

    OneFitStop supports the following devices:

    Android, iPhone

    Q. What other apps does OneFitStop integrate with?

    OneFitStop integrates with the following applications:

    ActiveCampaign, GetResponse, Google Calendar, Infusionsoft, Mailchimp, QuickBooks, Xero, Zapier

    Q. What level of support does OneFitStop offer?

    OneFitStop offers the following support options:

    FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials