ClubWise

ClubWise

Freedom to focus on what matters most, your members

4.1/5 (22 reviews)

ClubWise Overview

ClubWise is a cloud based club and membership management software developed for fitness clubs looking to optimize member retention, increase cash flow, maximize membership sales and reduce administration tasks.

The solution's prospect management feature enables users to record and save all relevant prospect data. Its task list and CRM features ensure that communications are scheduled frequently and successfully to foster the interests of prospects.

POS (point of sale) and inventory management features record all secondary sales such as those related to classes, sports clothing, food and drinks. The solution is completely customizable depending on the merchandise or additional services offered by the club. Each sale is allocated to a staff member for greater accountability and with support for touch screen monitors, transactions can be completed quickly. Since it is an online solution, ClubWise enables users to execute several sessions simultaneously from multiple workstations.

The solution offers features for reservations management, scheduling, point of sale (POS), payment processing, membership management, a member portal, marketing management, inventory management, facility management, employee management, CRM, contract management, check-In manager, attendance tracking, and billing & invoicing. ClubWise clients include Aberconwy, Revolution Fitness, Aspire Active, Club Woodham and Darwin Wellness. All new users are offered a free demo.

Pricing

Starting from
N/A
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

United Kingdom

Supported Languages

English

ClubWise Reviews

Overall rating
4.1/5
73% positive reviews
8
Excellent
8
Very good
6
Average
0
Poor
0
Terrible
Scott G.

Clubwise is a great system. It does everything you need a gym system to do.

Used Daily for 2+ years
Reviewed on 2018/02/19
Review Source: Capterra

Direct Debit collection, member booking, member check in, access control, member app, online booking, campaign manager.

Pros

The overall features are very good, its a completely integrated system and gives a gym manager all of the tools required to make our job a lot easier.

Cons

If a member cancels at the bank prior to the payment run, Clubwise still tries to collect the direct debit knowing it will not collect, therefor we are charged for an additional attempted collection. I believe this can be prevented and seems unnecessary. I also think health questionnaires should be an additional tab in the members section, so that should there be an accident, we just load up their account and be able to see their health questionnaire immediately.

Response from ClubWise Software

Hi Scott,

Thank you for taking the time to submit this review to Capterra. We are delighted ClubWise is working so well for you and has allowed you to perform your gym management role with ease.

Thank you for your feedback around the member cancellations, I understand that a member of our team has been in touch to explain the process in more detail, which I hope you have found useful.

Thank you for your feedback on the health questionnaires. We have raised a development request for consideration to include health questionnaires as an additional tab.

We have also organised some further training with you and your team around Online Joining and ClubWise Mobile.

Once again, thank you so much for your review and I hope we have resolved the issues you were experiencing.

Many thanks
ClubWise

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Jez K.

Very clear and easy to use

Used Daily for 2+ years
Reviewed on 2018/02/19
Review Source: Capterra

Pros

Quick and simple especially inputting data, there are many options that I'm sure are very valuable with which we are still yet to use which will further help our business but what we do use at the moment is very good.

Cons

The ClubWise system is forever logging out which is a tad annoying, they also sold us a finger print entry system to run alongside the software that has never properly numerous phone calls nothing ever gets sorted which is very disappointing.

Response from ClubWise Software

Hi Jez,

Thank you so much for taking the time to write this review for ClubWise. We are delighted that you have found ClubWise so easy to use.

I'm sorry you have been experiencing issues with the finger print entry system. I understand that our Support Manager has been in touch with you to explain that the issue was related to a third party supplier, which is now resolved.

Thank you for highlighting the issue you have experienced with the system logging out. For security reasons ClubWise automatically logs out if unused for a period of time. We have also enabled a background card reader display for your club, so visits can be recorded even if ClubWise is not logged in.

Thank you again for taking the time to submit this review. Your comments and feedback are extremely important to us and really help us to offer a great service at all times.

Many thanks
ClubWise

Rating breakdown

Value for Money
Ease of Use
Customer Support

Laura S.

Good, basic, user friendly system

Used Daily for 2+ years
Reviewed on 2018/02/19
Review Source: Capterra

Helped with billing issues.
Reliable service.

Pros

Easy to use
Free training dates for staff available
Reliable service
Nice lay out
Polite service

Cons

Time consuming when contacting support
A lot of our issues are 'sent to development' with no further follow up
Error messages appear with no solution
Some admin/back office user tasks could be simplified.

Response from ClubWise Software

Hi Laura,

Thank you so much for taking the time to submit this review for Capterra. We are delighted that you are finding ClubWise easy to use and reliable. It's also great to hear that you are enjoying the training we offer to all ClubWise customers.

We are sorry to hear that you are experiencing frustrations when contacting our support team. I understand our Support Manager has been in touch with you to address the issues you have highlighted in this review, and will be working hard to ensure these are resolved.

Once again, thank you for taking the time to write this review, we very much value your comments and feedback.

Best Wishes
ClubWise

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

7.0/10
Nick H.

The system is very good with a lot of add on features. The support can be quite poor

Used Daily for 6-12 months
Reviewed on 2018/02/14
Review Source: Capterra

Pros

Flexibility and cost. The system is user friendly in most areas. Having the cash register, membership system, direct debits all integrated is great

Cons

The support can be patchy at best. There does appear to be members of the support team who have had little or no training which can be frustrating. Quite often you will need to chase the support team as tasks have not been completed

Response from ClubWise Software

Hi Nick,

Thank you so much for taking the time to write this review for ClubWise. We are delighted that you are finding the system flexible and user friendly. It's also great to hear that the level of integration that ClubWise provides is of such value.

I'm sorry to hear that you are experiencing some frustrations with our Support function. I understand our Support Manager has been in touch to discuss this with you, and will work to resolve any outstanding issues as a priority.

In the meantime please be assured that we are taking steps to improve the knowledge of our support staff and accelerate escalations where support staff are unable to assist in the first instance.

Thank you again for taking the time to write this review, you comments and feedback is extremely valuable to us and allows us to continually improve our product and service.

Many thanks
ClubWise

Rating breakdown

Value for Money
Ease of Use
Customer Support

Paul T.

ClubWise ticks all the boxes!!!

Used Daily for 2+ years
Reviewed on 2016/08/04
Review Source: Capterra

We have been using ClubWise now for over 3 years and our overall experience has been great. We are a small independent Health and Fitness Club and ClubWise gives us everything we need from a membership system and more.

We started off using the basic system and DD collections and we have added modules as we have gone along. We now have on line joining and the on line member area including the class booking system.

To date we have not had a problem with the system or the collections and the Support Desk is second to none - always friendly and helpful

Pros

Easy to use and affordable. Add modules as you need them.
Friendly, helpful staff. Excellent sales, support and training.
Excellent Help Desk - so much better than our previous supplier.

Cons

Help Desk hours are only 9 to 5 although there is 24 hour support for emergencies.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10

ClubWise Pricing

Starting from
N/A
Pricing options
Free Trial
Subscription
Value for money

Contact ClubWise for pricing information.

ClubWise Features

  • Activity Dashboard
  • Attendance Management
  • Automated Billing
  • Class Scheduling
  • Client Portal
  • Customer Database
  • Electronic Payments
  • POS
  • Reporting & Statistics

  • Automated Scheduling
  • Automatic Notifications
  • Automatic Reminders
  • Billing & Invoicing
  • Calendar Management
  • Credit Card Processing
  • Event Scheduling
  • Recurring Billing
  • Registration Management
  • Time & Attendance Tracking
  • Website Integration

Additional information for ClubWise

Key features of ClubWise

  • Access Control
  • Attendance tracking
  • Benchmark management
  • Billing
  • Booking and scheduling
  • CRM and Campaign Manager
  • Check-in manager
  • Class / instructor scheduling
  • Client scheduling
  • ClubWise Mobile
  • Contract management
  • Customer relationship management integration
  • Customisable POS
  • Facility management
  • Fully integrated, cloud based solution
  • Inventory management
  • KPI Dasboard
  • Member App
  • Member contact database
  • Member portal
  • Member reward management
  • Membership Management
  • Membership management
  • Mobile Check In
  • Payment processing
  • Performance tracking
  • Point of sale (POS)
  • Prospect Management
  • Prospect management
  • Referral program
  • Reporting
  • Reporting & statistics
  • Setting of measurable goals
  • Staff Management
  • Visitor registration

Benefits

• ClubWise's 'Interactive Web' feature enables clubs to automatically update their website timetable and members to book in to classes online.

• ClubWise's automated data processing seamlessly updates the status of members' accounts so that upon check in, staff are aware of any members that have fallen into arrears.

• A KPI dashboard displays a range of KPIs measuring all areas of operation against industry standards, including both club and staff targets.

• ClubWise eliminates the tedious task of manual membership form completion as members can join online from anywhere, at anytime.

• Access control features help to ensure that only valid members are granted access to a club.

ClubWise FAQs

Below are some frequently asked questions for ClubWise.

Q. What type of pricing plans does ClubWise offer?

ClubWise offers the following pricing plans:

Pricing model: Subscription

Free Trial: Not Available

Contact ClubWise for pricing information.

Q. What are the main features of ClubWise?

ClubWise offers the following features:

  • Access Control
  • Attendance tracking
  • Benchmark management
  • Billing
  • Booking and scheduling
  • CRM and Campaign Manager
  • Check-in manager
  • Class / instructor scheduling
  • Client scheduling
  • ClubWise Mobile
  • Contract management
  • Customer relationship management integration
  • Customisable POS
  • Facility management
  • Fully integrated, cloud based solution
  • Inventory management
  • KPI Dasboard
  • Member App
  • Member contact database
  • Member portal
  • Member reward management
  • Membership Management
  • Membership management
  • Mobile Check In
  • Payment processing
  • Performance tracking
  • Point of sale (POS)
  • Prospect Management
  • Prospect management
  • Referral program
  • Reporting
  • Reporting & statistics
  • Setting of measurable goals
  • Staff Management
  • Visitor registration

Q. Who are the typical users of ClubWise?

ClubWise has the following typical customers:

Large Enterprises, Mid Size Business, Small Business

Q. What languages does ClubWise support?

ClubWise supports the following languages:

English

Q. What type of pricing plans does ClubWise offer?

ClubWise has the following pricing plans:

Subscription

Q. Does ClubWise support mobile devices?

ClubWise supports the following devices:

Android, iPhone

Q. What other apps does ClubWise integrate with?

We do not have any information about what integrations ClubWise has

Q. What level of support does ClubWise offer?

ClubWise offers the following support options:

FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials