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HelloShift

HelloShift

4.8 (52)
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Hotel Guest Messaging - Staff Collaboration - Housekeeping
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About HelloShift

HelloShift helps you transition your hotel into a digital hotel.

Contactless hospitality is now essential. With lower RevPAR and tighter budgets, operational efficiency matters more than ever.

HelloShift integrates with the PMS and automatically sends helpful texts at key points in the guest lifecycle, such as before check-in. And guests use their favorite messaging apps to connect with the Front Desk.

Hotel teams use HelloShift to work together across buildings, floors, shifts, and departments. Housekeeping staff schedule and monitor room cleanings efficiently.

Key benefits of HelloShift

Connect with guests by sending automated, routine messages at helpful points in the Guest Lifecycle

Get real-time visibility on the status of hotel tasks and checklists

Handle guest packages and track Lost & Found items easily

Schedule and assign rooms for cleaning and inspection

Measure, log, and manage custom readings for pool, boiler, spa etc

Create custom inspections and checklists and schedule them on recurring basis

Digitize all important hotel information in a hotel knowledge base

Images

HelloShift Software - Guest and Staff messaging in one place -- your staff can communicate among themselves as well as directly with guests, all in one place. Omnichannel, multi-media guest messaging.
HelloShift Software - The HelloShift wall is a newsfeed of what's happening in a department
HelloShift Software - A task list tells teams what needs doing next
HelloShift Software - Schedule recurring checklists for front desk, sales, preventive maintenance, and more
HelloShift Software - With our quick and efficient Housekeeping Management app, see at a glance the status of all of the housekeeping tasks at your hotel or property
HelloShift Software - Prevent costly repairs with routine maintenance and tracking
HelloShift Software - Measure, log, and manage custom readings for pool, boiler, spa etc.
HelloShift Software - Create custom inspections and checklists that are unique to your property. Schedule recurring inspections and checklists.
HelloShift Software - Contactless signature. A guest can sign on their phone and the signature is captured for your records.
HelloShift Software - Users choose how to receive notifications - desktop, email, iPhone app, and/or Android app
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Starting Price

US$49.00
month
R 25.00
month

Pricing Options

Free version
Free trial
Free version
Free trial

Features

28
183

Integrations

No integrations found
15

Ease of Use

4.7 (52)
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Value for Money

4.7 (52)
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Customer Service

4.6 (52)
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Reviews

Overall rating

4.8 /5
(52)
Value for Money
4.7/5
Features
4.6/5
Ease of Use
4.7/5
Customer Support
4.6/5

Already have HelloShift?

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Showing 5 reviews of 52 Read all reviews
Showing 5 reviews of 52
Alex
Alex
Overall rating
  • Industry: Hospitality
  • Company size: 1,001–5,000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Great For Both In Stay / Post Stay

Reviewed on 2019/01/17

Overall, our experience has been nothing but positive. Their customer support is on par with...

Overall, our experience has been nothing but positive. Their customer support is on par with anything we've tried before and the learning curve on the tool is easy for front desk people to pick up. Good stuff. ;)

Pros

We vetted probably about half a dozen messaging platforms out there before selecting HelloShift to add to our arsenal of guest touchpoints at our resorts. So far, the results are great. Although we decided against using the chat function, the integration with SynXis IBE has been outstanding and easier than anticipated anyone that's ever tried to integrate with SABRE/SynXis knows EXACTLY what I mean by that - LOL). Two thumbs up, definitely helps with in stay issues.

Cons

If the software could grab guest reviews from GMB, Facebook, booking.com and the other OTAs it would be a huge plus. Other than that, it's pretty decent.

MONIQUE
Overall rating
  • Industry: Hospitality
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

HELLOSHIFT IS THE BEST SOFTWARE TO CREATE HARMONY BETWEEN TEAM MEMBERS AND OUR GUESTS

Reviewed on 2021/07/25

IVE NEVER HEARD OF HELLOSHIFT UNTIL I STATED WORKING FOR MY HOTEL, AND I LOVE IT. THERE ARE MANY...

IVE NEVER HEARD OF HELLOSHIFT UNTIL I STATED WORKING FOR MY HOTEL, AND I LOVE IT. THERE ARE MANY GREAT THINGS ABOUT IT BUT THE BEST THING IS THE ABILITY TO COMMUNICATE BETWEEN STAFF, MANAGEMENT, AND OUR GUESTS. 10/10 WOULD RECOMMEND FOR ANY BUSINESS WHO WANT TO GET AWAY FROM BORING EMAILS.

Pros

EASY TO USE, NOT TOO MUCH IN YOUR FACE, GUESTS LOVE IT, AND SO DOES OUR TEAM.

Cons

NOT MANY CONS, I WOULD SAY THAT SOEMTIMES STARING AT THE HOME PAGE CAN BE A BIT DULL

Pawel
Overall rating
  • Industry: Hospitality
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 2.0 /10

Just Good - depending on your needs!

Reviewed on 2022/09/20

Poor customer service, not a lot to offer in terms of settings and customer messaging. I felt...

Poor customer service, not a lot to offer in terms of settings and customer messaging. I felt pressured to sign a contract with them which I didn't like.

Pros

Ease if use. Very nice interface. Good communication & management tool if you have staff.

Cons

Customer service, not much to offer in terms of functionality compared to competitors, additional charges for text messages.

Alternatives Considered

Whistle Messaging

Reasons for Choosing HelloShift

Looking for the best solution to my business.

Reasons for Switching to HelloShift

I wanted to try it out but didn't work for our business, we used it just over a month.
Tamara
Overall rating
  • Industry: Hospitality
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Wonderful Software

Reviewed on 2021/07/28

Pros

This software makes communications between the Desk staff & Management quick and efficient, while also allowing things to be marked off as done so that nothing gets forgotten. Also good for reminders on future issues and orders.

Cons

No Cons that I have found.. This software has been extremely helpful

Lea
Overall rating
  • Industry: Hospitality
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Great Services

Reviewed on 2021/07/24

Pros

The ability to communicate with our guests before their arrival allows the front desk to personalize each guest stay. I also enjoy how quickly questions, requests & issues can be addressed.

Cons

Nothing comes to mind - a lot of updates have come in to place to make this software very compatible with all users.

Showing 5 reviews of 52 Read all reviews

HelloShift FAQs

Below are some frequently asked questions for HelloShift.

HelloShift offers the following pricing plans:

  • Starting from: US$49.00/month
  • Pricing model: Subscription
  • Free Trial: Available

Pricing is based on number of rooms. No limit on number of users or data.

HelloShift has the following typical customers:

2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

HelloShift supports the following languages:

English

HelloShift supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

We do not have any information about what integrations HelloShift has

HelloShift offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

Related categories

See all software categories found for HelloShift.

Folder icon Hospitality Property Management Software
Folder icon Hotel Management Software
Folder icon Preventive Maintenance Software