Akita

About Akita
Akita is a cloud-based tool for customer success managers which identifies at-risk customers and provides information on billing and product usage, enabling users to reduce churn, nurture customer relationships, and drive upsells.
Akita allows users to customize automated alerts for important customer interactions, including overdue invoices, open support tickets, customer ratings, last contact outside of a specified time period, and more. The accounts and contacts dashboard shows users all contact with details on their segment, lifecycle stage, account health score, number of notifications and alerts, and actions to be taken. Users can view lists of people or organizations who have been identified as churn risks by Akita, customers with open tickets, upsell opportunities, upcoming renewals, and more. Contacts and accounts can be filtered using various criteria, such as their health score, lifecycle stage, and segment. The dashboard also gives users an overview of the total monthly recurring revenue (MRR), customer lifetime value (LTV), average health scores, daily tickets, and other metrics, with color-coded details of percentage change.
Akita offers a Google Chrome extension which automatically builds full customer histories for every email, enabling users to view a customer’s history instantly, without needing to leave their inbox. Native integrations with a range of cloud applications covering accounting, billing & invoicing, eCommerce, payment processing, CRM, customer support and help desk, email marketing, event management, lead generation, marketing automation, customer satisfaction, project management, telephony, time tracking, and more enable users to connect the tools they already use to their Akita account.
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Reviews
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- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 7.0 /10
It does what is offering
Reviewed on 2024/03/16
Pros
Good set of options and features which makes it a great solution
Cons
Sometimes it's not as easy to use as we wanted to
- Industry: Automotive
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Love st first sight Definitely the B.O.A.T
Reviewed on 2024/05/22
Pros
The customer service is legit
Essy to use
User interface is simple
Satisfies all your needs
Cons
This platform is the best i gind nothing to state as a dislike
- Industry: Computer Software
- Company size: 11–50 Employees
- Used Daily for Free Trial
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Cannot recommend at all
Reviewed on 2024/11/11
Was testing it for a couple of weeks during summer 2024, every day there was something else which...
Was testing it for a couple of weeks during summer 2024, every day there was something else which was not working, in the end I decided to search for another tool.
Pros
Incredibly buggy, terrible design, horrible UX
Cons
I had a chance to try the tool free of charge - I've never seen such a buggy tool.
- Industry: Computer Software
- Company size: 51–200 Employees
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Reviewed on 2016/10/13

- Industry: Investment Banking
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 1.0 /10
Akita est une bonne application
Reviewed on 2023/11/21
Pros
Akita est une très bonne application. Il est bon de l'utiliser
Cons
Étant donné que cette une logiciel on rencontre des problèmes de connexion.
Akita FAQs
Below are some frequently asked questions for Akita.Q. What type of pricing plans does Akita offer?
Akita offers the following pricing plans:
- Starting from: US$160.00/month
- Pricing model: Subscription
- Free Trial: Available
Price is per user per month with a 2 user minimum. Unlimited users for the first month. Save 20% with our annual plan.
Q. Who are the typical users of Akita?
Akita has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500
Q. What languages does Akita support?
Akita supports the following languages:
Brazilian Portuguese, Dutch, English
Q. Does Akita support mobile devices?
Akita supports the following devices:
Q. What other apps does Akita integrate with?
Akita integrates with the following applications:
ActiveCampaign, Agile CRM, AllClients, Basecamp, Billomat, Brevo, Capsule, CheddarGetter, Clevertim, ClickDesk, Close, Customer Thermometer, FreeAgent, Freshdesk, GetResponse, Harvest, Highrise, Insightly, Intercom, Invoicera, Kommo, Less Annoying CRM, LiveAgent, Mad Mimi, Mailchimp, MailerLite, Mailgun, Mailjet, Pipedrive, Pipeline CRM, Recurly, Sendloop, Smartsheet, TeamSupport, Xero, Zendesk Sell, Zendesk Suite, Zoho Books, eStreamDesk, noCRM.io
Q. What level of support does Akita offer?
Akita offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Chat
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