About Akita
Akita is a cloud-based tool for customer success managers which identifies at-risk customers and provides information on billing and product usage, enabling users to reduce churn, nurture customer relationships, and drive upsells.
Akita allows users to customize automated alerts for important customer interactions, including overdue invoices, open support tickets, customer ratings, last contact outside of a specified time period, and more. The accounts and contacts dashboard shows users all contact with details on their segment, lifecycle stage, account health score, number of notifications and alerts, and actions to be taken. Users can view lists of people or organizations who have been identified as churn risks by Akita, customers with open tickets, upsell opportunities, upcoming renewals, and more. Contacts and accounts can be filtered using various criteria, such as their health score, lifecycle stage, and segment. The dashboard also gives users an overview of the total monthly recurring revenue (MRR), customer lifetime value (LTV), average health scores, daily tickets, and other metrics, with color-coded details of percentage change.
Akita offers a Google Chrome extension which automatically builds full customer histories for every email, enabling users to view a customer’s history instantly, without needing to leave their inbox. Native integrations with a range of cloud applications covering accounting, billing & invoicing, eCommerce, payment processing, CRM, customer support and help desk, email marketing, event management, lead generation, marketing automation, customer satisfaction, project management, telephony, time tracking, and more enable users to connect the tools they already use to their Akita account.
Pricing starting from:
US$100,00/month
- Free Trial
- Subscription
Compare with Popular Alternatives
Key benefits of Akita
Devices
Business size
Markets
Supported Languages
Pricing starting from:
US$100,00/month
- Free Trial
- Subscription
Compare with Popular Alternatives
Images
Features
Total features of Akita: 90
- API
- Accounting Integration
- Action Planning
- Activity Dashboard
- Activity Tracking
- Administrative Reporting
- Alerts / Escalation
- Application Integration
- Assessment Management
- Automatic Notifications
- Behavior Tracking
- CRM Integration
- Calendar Sync with Google
- Call Tracking
- Categorization
- Charting
- Collaboration Tools
- Communication Management
- Conditional Logic
- Configurable Workflow
- Configuration Management
- Custom Charts
- Custom Fields
- Customer Activity Reporting
- Customer Experience Management
- Customer History
- Customer Profiling
- Customer Segmentation
- Customizable Categories
- Customizable Reporting
- Customizable Templates
- Dashboard Creation
- Data Extraction
- Data Filtering
- Data Import
- Data Import/Export
- Data Mapping
- Data Synchronization
- Data Transformation
- Data Visualization
- Deadline Management
- Drip Marketing
- Duplicate Detection
- Email Integration
- Email Marketing Management
- Engagement Analytics
- Event Triggered Actions
- Filtered Views
- Goal Setting / Tracking
- Help Desk Integration
- Lifecycle Management
- Microsoft Outlook Integration
- Milestone Tracking
- Multi-Currency
- Multiple Data Sources
- Multiple User Accounts
- Performance Reports
- Predictive Analytics
- Prioritizing
- Progress Reports
- Progress Tracking
- QuickBooks Integration
- ROI Analytics
- Receiving
- Reminders
- Reporting & Statistics
- Retention Management
- Rich Text Editor
- Risk Alerts
- Risk Analytics
- Risk Assessment
- Role-Based Permissions
- SSL Security
- Search Functionality
- Status Tracking
- Summary Reports
- Support Ticket Tracking
- Tagging
- Task Management
- Task Planning
- Task Scheduling
- Task Tracking
- Team Calendars
- To-Do List
- Transaction History
- Usage Tracking
- User Management
- Visitor Tracking
- Web Analytics
- Web Traffic Reporting
Alternatives
Grow
Dundas BI
Zoho Analytics
Intellicus
Reviews
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- Industry: Computer Software
- Company size: 51-200 Employees
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Reviewed on 2016/10/13
Akita FAQs
Below are some frequently asked questions for Akita.Q. What type of pricing plans does Akita offer?
Akita offers the following pricing plans:
- Starting from: US$100,00/month
- Pricing model: Subscription
- Free Trial: Not Available
Price is per user per month with a 2 user minimum. Unlimited users for the first month. Save 20% with our annual plan.
Q. What are the main features of Akita?
Akita offers the following features:
- Account health measurement
- At-risk customer identification
- Churn risk identification
- Connect with the leading cloud accounting tools
- Cost data import automation
- Customer histories
- Customer support ticket statuses
- Customizable alerts
- Filtering
- High valued customer lists
- Metric definition
- Progress tracking
- RESTful API Available
- ROI analysis
- Segmentation
- Upsell target identification
Q. Who are the typical users of Akita?
Akita has the following typical customers:
Small Business, Large Enterprises, Mid Size Business
Q. What languages does Akita support?
Akita supports the following languages:
English
Q. Does Akita support mobile devices?
We do not have any information about what devices Akita supports
Q. What other apps does Akita integrate with?
Akita integrates with the following applications:
ActiveCampaign, ActiveCampaign, AllClients, Basecamp, Capsule, Harvest, Invoicera, SatisMeter, Xero, Zendesk
Q. What level of support does Akita offer?
Akita offers the following support options:
Online Support
Related categories
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