About Akita

Akita is a cloud-based tool for customer success managers which identifies at-risk customers and provides information on billing and product usage, enabling users to reduce churn, nurture customer relationships, and drive upsells.

Akita allows users to customize automated alerts for important customer interactions, including overdue invoices, open support tickets, customer ratings, last contact outside of a specified time period, and more. The accounts and contacts dashboard shows users all contact with details on their segment, lifecycle stage, account health score, number of notifications and alerts, and actions to be taken. Users can view lists of people or organizations who have been identified as churn risks by Akita, customers with open tickets, upsell opportunities, upcoming renewals, and more. Contacts and accounts can be filtered using various criteria, such as their health score, lifecycle stage, and segment. The dashboard also gives users an overview of the total monthly recurring revenue (MRR), customer lifetime value (LTV), average health scores, daily tickets, and other metrics, with color-coded details of percentage change.

Akita offers a Google Chrome extension which automatically builds full customer histories for every email, enabling users to view a customer’s history instantly, without needing to leave their inbox. Native integrations with a range of cloud applications covering accounting, billing & invoicing, eCommerce, payment processing, CRM, customer support and help desk, email marketing, event management, lead generation, marketing automation, customer satisfaction, project management, telephony, time tracking, and more enable users to connect the tools they already use to their Akita account.


Key benefits of Akita

  • Gain insight into account health and identify at-risk customers with Akita's advanced health scoring system.
  • Receive alerts for important customer interactions, shifts in behavior, changes in health scores, upsell opportunities, and more.
  • Get a deeper understanding of your customers and target them more effectively with Akita's powerful segmentation engine.
  • Access a full customer history in Akita without needing to switch between your various business tools.
  • Categorize customers by value, persona, behavior and more, with Akita's tagging functionality.
  • Build repeatable processes with Akita's Playbooks–comprised of all the important tasks your CSMs should complete to ensure the best outcome for each customer.
  • Take action when an account progresses along the customer journey or declines in health with automatically triggered Playbooks.
  • Develop a streamlined workflow for your CSMs with personalized dashboards, an "inbox" of prioritized tasks, and a calendar view for ease of planning.
  • Keep the whole team on track to delivering success with advanced admin reporting.
  • Encourage Customer Success initiatives across your organization with Slack notifications and a 2-way CRM sync.

  • Images

    Akita Software - Akita connects with the software your business already uses and our Slack assistant will keep the entire organization informed of your Customer Success efforts.
    Akita Software - Powerful Customer Segmentation
    Akita Software - Customer 360 Degree View
    Akita Software - Easy Task Management
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    Akita video
    Akita Software - Akita connects with the software your business already uses and our Slack assistant will keep the entire organization informed of your Customer Success efforts.
    Akita Software - Powerful Customer Segmentation
    Akita Software - Customer 360 Degree View
    Akita Software - Easy Task Management

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    Reviews

    Overall rating

    4.3 /5
    (7)
    Value for Money
    4/5
    Features
    4.3/5
    Ease of Use
    4.3/5
    Customer Support
    4.3/5

    Already have Akita?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Showing 5 reviews of 7
    Pedro
    Pedro
    Overall rating
    • Industry: Information Technology & Services
    • Company size: 2–10 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Ease of Use
    • Likelihood to recommend 7.0 /10

    It does what is offering

    Reviewed on 2024/03/16

    Pros

    Good set of options and features which makes it a great solution

    Cons

    Sometimes it's not as easy to use as we wanted to

    Mercy
    Overall rating
    • Industry: Automotive
    • Company size: 11–50 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Love st first sight Definitely the B.O.A.T

    Reviewed on 2024/05/22

    Pros

    The customer service is legit
    Essy to use
    User interface is simple
    Satisfies all your needs

    Cons

    This platform is the best i gind nothing to state as a dislike

    Iva
    Overall rating
    • Industry: Computer Software
    • Company size: 11–50 Employees
    • Used Daily for Free Trial
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 0.0 /10

    Cannot recommend at all

    Reviewed on 2024/11/11

    Was testing it for a couple of weeks during summer 2024, every day there was something else which...

    Was testing it for a couple of weeks during summer 2024, every day there was something else which was not working, in the end I decided to search for another tool.

    Pros

    Incredibly buggy, terrible design, horrible UX

    Cons

    I had a chance to try the tool free of charge - I've never seen such a buggy tool.

    Damien
    Damien
    Overall rating
    • Industry: Computer Software
    • Company size: 51–200 Employees
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Reviewed on 2016/10/13

    Gloria
    Gloria
    Overall rating
    • Industry: Investment Banking
    • Company size: 11–50 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Ease of Use
    • Likelihood to recommend 1.0 /10

    Akita est une bonne application

    Reviewed on 2023/11/21

    Pros

    Akita est une très bonne application. Il est bon de l'utiliser

    Cons

    Étant donné que cette une logiciel on rencontre des problèmes de connexion.

    Showing 5 reviews of 7 Read all reviews

    Akita FAQs

    Below are some frequently asked questions for Akita.

    Akita offers the following pricing plans:

    • Starting from: US$160.00/month
    • Pricing model: Subscription
    • Free Trial: Available

    Price is per user per month with a 2 user minimum. Unlimited users for the first month. Save 20% with our annual plan.

    Akita has the following typical customers:

    Self Employed, 2–10, 11–50, 51–200, 201–500

    Akita supports the following languages:

    Brazilian Portuguese, Dutch, English

    Akita supports the following devices:

    Akita integrates with the following applications:

    ActiveCampaign, Agile CRM, AllClients, Basecamp, Billomat, Brevo, Capsule, CheddarGetter, Clevertim, ClickDesk, Close, Customer Thermometer, FreeAgent, Freshdesk, GetResponse, Harvest, Highrise, Insightly, Intercom, Invoicera, Kommo, Less Annoying CRM, LiveAgent, Mad Mimi, Mailchimp, MailerLite, Mailgun, Mailjet, Pipedrive, Pipeline CRM, Recurly, Sendloop, Smartsheet, TeamSupport, Xero, Zendesk Sell, Zendesk Suite, Zoho Books, eStreamDesk, noCRM.io

    Akita offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base, Chat

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