About Akita

Akita is a cloud-based tool for customer success managers which identifies at-risk customers and provides information on billing and product usage, enabling users to reduce churn, nurture customer relationships, and drive upsells.

Akita allows users to customize automated alerts for important customer interactions, including overdue invoices, open support tickets, customer ratings, last contact outside of a specified time period, and more. The accounts and contacts dashboard shows users all contact with details on their segment, lifecycle stage, account health score, number of notifications and alerts, and actions to be taken. Users can view lists of people or organizations who have been identified as churn risks by Akita, customers with open tickets, upsell opportunities, upcoming renewals, and more. Contacts and accounts can be filtered using various criteria, such as their health score, lifecycle stage, and segment. The dashboard also gives users an overview of the total monthly recurring revenue (MRR), customer lifetime value (LTV), average health scores, daily tickets, and other metrics, with color-coded details of percentage change.

Akita offers a Google Chrome extension which automatically builds full customer histories for every email, enabling users to view a customer’s history instantly, without needing to leave their inbox. Native integrations with a range of cloud applications covering accounting, billing & invoicing, eCommerce, payment processing, CRM, customer support and help desk, email marketing, event management, lead generation, marketing automation, customer satisfaction, project management, telephony, time tracking, and more enable users to connect the tools they already use to their Akita account.

Pricing starting from:

US$100,00/month

  • Free Trial
  • Subscription

Key benefits of Akita

  • Gain insight into account health and identify at-risk customers with Akita's advanced health scoring system.
  • Receive alerts for important customer interactions, shifts in behavior, changes in health scores, upsell opportunities, and more.
  • Get a deeper understanding of your customers and target them more effectively with Akita's powerful segmentation engine.
  • Access a full customer history in Akita without needing to switch between your various business tools.
  • Categorize customers by value, persona, behavior and more, with Akita's tagging functionality.
  • Build repeatable processes with Akita's Playbooks–comprised of all the important tasks your CSMs should complete to ensure the best outcome for each customer.
  • Take action when an account progresses along the customer journey or declines in health with automatically triggered Playbooks.
  • Develop a streamlined workflow for your CSMs with personalized dashboards, an "inbox" of prioritized tasks, and a calendar view for ease of planning.
  • Keep the whole team on track to delivering success with advanced admin reporting.
  • Encourage Customer Success initiatives across your organization with Slack notifications and a 2-way CRM sync.
  • Devices

    Business size

    S M L

    Markets

    United States, Canada, United Kingdom, Australia, China and 5 others, India, Japan, Germany, Brazil, Mexico

    Supported Languages

    English

    Pricing starting from:

    US$100,00/month

    • Free Trial
    • Subscription

    Images

    Akita is a full-featured Customer Success Management platform designed to help you nurture, retain and grow your customer base.
    With Akita, you can visualize and track the progress of your customers through custom-defined lifecycle stages.
    With Akita, you can visualize and track the progress of your customers through custom-defined lifecycle stages.
    Akita's CSM Inbox makes it easy for you to see what's most important and support your customers proactively.
    Akita's customizable dashboards give your CSMs a high-level view of the health of their accounts. Build multiple dashboards and share them with your teammates.
    Akita connects with the software your business already uses and our Slack assistant will keep the entire organization informed of your Customer Success efforts.
    View 7 more
    Akita video
    Akita screenshot: Akita is a full-featured Customer Success Management platform designed to help you nurture, retain and grow your customer base. Akita screenshot: With Akita, you can visualize and track the progress of your customers through custom-defined lifecycle stages. Akita screenshot: With Akita, you can visualize and track the progress of your customers through custom-defined lifecycle stages. Akita screenshot: Akita's CSM Inbox makes it easy for you to see what's most important and support your customers proactively. Akita screenshot: Akita's customizable dashboards give your CSMs a high-level view of the health of their accounts. Build multiple dashboards and share them with your teammates. Akita screenshot: Akita connects with the software your business already uses and our Slack assistant will keep the entire organization informed of your Customer Success efforts.

    Features

    Total features of Akita: 90

    • API
    • Accounting Integration
    • Action Planning
    • Activity Dashboard
    • Activity Tracking
    • Administrative Reporting
    • Alerts / Escalation
    • Application Integration
    • Assessment Management
    • Automatic Notifications
    • Behavior Tracking
    • CRM Integration
    • Calendar Sync with Google
    • Call Tracking
    • Categorization
    • Charting
    • Collaboration Tools
    • Communication Management
    • Conditional Logic
    • Configurable Workflow
    • Configuration Management
    • Custom Charts
    • Custom Fields
    • Customer Activity Reporting
    • Customer Experience Management
    • Customer History
    • Customer Profiling
    • Customer Segmentation
    • Customizable Categories
    • Customizable Reporting
    • Customizable Templates
    • Dashboard Creation
    • Data Extraction
    • Data Filtering
    • Data Import
    • Data Import/Export
    • Data Mapping
    • Data Synchronization
    • Data Transformation
    • Data Visualization
    • Deadline Management
    • Drip Marketing
    • Duplicate Detection
    • Email Integration
    • Email Marketing Management
    • Engagement Analytics
    • Event Triggered Actions
    • Filtered Views
    • Goal Setting / Tracking
    • Help Desk Integration
    • Lifecycle Management
    • Microsoft Outlook Integration
    • Milestone Tracking
    • Multi-Currency
    • Multiple Data Sources
    • Multiple User Accounts
    • Performance Reports
    • Predictive Analytics
    • Prioritizing
    • Progress Reports
    • Progress Tracking
    • QuickBooks Integration
    • ROI Analytics
    • Receiving
    • Reminders
    • Reporting & Statistics
    • Retention Management
    • Rich Text Editor
    • Risk Alerts
    • Risk Analytics
    • Risk Assessment
    • Role-Based Permissions
    • SSL Security
    • Search Functionality
    • Status Tracking
    • Summary Reports
    • Support Ticket Tracking
    • Tagging
    • Task Management
    • Task Planning
    • Task Scheduling
    • Task Tracking
    • Team Calendars
    • To-Do List
    • Transaction History
    • Usage Tracking
    • User Management
    • Visitor Tracking
    • Web Analytics
    • Web Traffic Reporting

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    Reviews

    Overall rating

    4 /5
    (1)
    Value for Money
    5/5
    Features
    4/5
    Ease of Use
    5/5
    Customer Support
    5/5

    Already have Akita?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 1 review
    Damien B.
    Overall rating
    • Industry: Computer Software
    • Company size: 51-200 Employees
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Reviewed on 2016/10/13

    Akita FAQs

    Below are some frequently asked questions for Akita.

    Akita offers the following pricing plans:

    • Starting from: US$100,00/month
    • Pricing model: Subscription
    • Free Trial: Not Available

    Price is per user per month with a 2 user minimum. Unlimited users for the first month. Save 20% with our annual plan.

    Akita offers the following features:

    • Account health measurement
    • At-risk customer identification
    • Churn risk identification
    • Connect with the leading cloud accounting tools
    • Cost data import automation
    • Customer histories
    • Customer support ticket statuses
    • Customizable alerts
    • Filtering
    • High valued customer lists
    • Metric definition
    • Progress tracking
    • RESTful API Available
    • ROI analysis
    • Segmentation
    • Upsell target identification

    Akita has the following typical customers:

    Small Business, Large Enterprises, Mid Size Business

    Akita supports the following languages:

    English

    We do not have any information about what devices Akita supports

    Akita integrates with the following applications:

    ActiveCampaign, ActiveCampaign, AllClients, Basecamp, Capsule, Harvest, Invoicera, SatisMeter, Xero, Zendesk

    Akita offers the following support options:

    Online Support

    Related categories

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