Akita

Akita

Customer Success Software

4/5 (1 review)

Akita Overview

Akita is a cloud-based tool for customer success managers which identifies at-risk customers and provides information on billing and product usage, enabling users to reduce churn, nurture customer relationships, and drive upsells.

Akita allows users to customize automated alerts for important customer interactions, including overdue invoices, open support tickets, customer ratings, last contact outside of a specified time period, and more. The accounts and contacts dashboard shows users all contact with details on their segment, lifecycle stage, account health score, number of notifications and alerts, and actions to be taken. Users can view lists of people or organizations who have been identified as churn risks by Akita, customers with open tickets, upsell opportunities, upcoming renewals, and more. Contacts and accounts can be filtered using various criteria, such as their health score, lifecycle stage, and segment. The dashboard also gives users an overview of the total monthly recurring revenue (MRR), customer lifetime value (LTV), average health scores, daily tickets, and other metrics, with color-coded details of percentage change.

Akita offers a Google Chrome extension which automatically builds full customer histories for every email, enabling users to view a customer’s history instantly, without needing to leave their inbox. Native integrations with a range of cloud applications covering accounting, billing & invoicing, eCommerce, payment processing, CRM, customer support and help desk, email marketing, event management, lead generation, marketing automation, customer satisfaction, project management, telephony, time tracking, and more enable users to connect the tools they already use to their Akita account.

Pricing

Starting from
US$100,00/month
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Asia, Australia, Brazil, Canada, China and 5 others, Europe, Germany, India, Japan, Latin America

Supported Languages

English

Akita Reviews

Overall rating
4/5
100% positive reviews
0
Excellent
1
Very good
0
Average
0
Poor
0
Terrible
Damien B.

Rating only

Reviewed on 2016/10/13
Review Source

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10

Akita Pricing

Starting from
US$100,00/month
Pricing options
Free Trial
Subscription
Value for money

Price is per user per month with a 2 user minimum.
Unlimited users for the first month.
Save 20% with our annual plan.

Akita Features

  • API
  • Activity Dashboard
  • Charting
  • Collaboration Tools
  • Customizable Reporting
  • Dashboard Creation
  • Data Filtering
  • Data Import/Export
  • Data Visualization
  • Reporting & Statistics

  • Ad hoc Reporting
  • Business Intelligence
  • Drag & Drop Interface
  • Graphical Data Presentation
  • Monitoring
  • Real Time Analytics
  • Real Time Data
  • Real Time Reporting
  • Third Party Integration
  • Visual Analytics

Additional information for Akita

Key features of Akita

  • Account health measurement
  • At-risk customer identification
  • Churn risk identification
  • Connect with the leading cloud accounting tools
  • Cost data import automation
  • Customer histories
  • Customer support ticket statuses
  • Customizable alerts
  • Filtering
  • High valued customer lists
  • Metric definition
  • Progress tracking
  • RESTful API Available
  • ROI analysis
  • Segmentation
  • Upsell target identification

Benefits

  • Gain insight into account health and identify at-risk customers with Akita's advanced health scoring system.
  • Receive alerts for important customer interactions, shifts in behavior, changes in health scores, upsell opportunities, and more.
  • Get a deeper understanding of your customers and target them more effectively with Akita's powerful segmentation engine.
  • Access a full customer history in Akita without needing to switch between your various business tools.
  • Categorize customers by value, persona, behavior and more, with Akita's tagging functionality.
  • Build repeatable processes with Akita's Playbooks–comprised of all the important tasks your CSMs should complete to ensure the best outcome for each customer.
  • Take action when an account progresses along the customer journey or declines in health with automatically triggered Playbooks.
  • Develop a streamlined workflow for your CSMs with personalized dashboards, an "inbox" of prioritized tasks, and a calendar view for ease of planning.
  • Keep the whole team on track to delivering success with advanced admin reporting.
  • Encourage Customer Success initiatives across your organization with Slack notifications and a 2-way CRM sync.
  • Akita FAQs

    Below are some frequently asked questions for Akita.

    Q. What type of pricing plans does Akita offer?

    Akita offers the following pricing plans:

    Starting from: US$100,00/month

    Pricing model: Subscription

    Free Trial: Not Available

    Price is per user per month with a 2 user minimum.
    Unlimited users for the first month.
    Save 20% with our annual plan.

    Q. What are the main features of Akita?

    Akita offers the following features:

    • Account health measurement
    • At-risk customer identification
    • Churn risk identification
    • Connect with the leading cloud accounting tools
    • Cost data import automation
    • Customer histories
    • Customer support ticket statuses
    • Customizable alerts
    • Filtering
    • High valued customer lists
    • Metric definition
    • Progress tracking
    • RESTful API Available
    • ROI analysis
    • Segmentation
    • Upsell target identification

    Q. Who are the typical users of Akita?

    Akita has the following typical customers:

    Large Enterprises, Mid Size Business, Small Business

    Q. What languages does Akita support?

    Akita supports the following languages:

    English

    Q. What type of pricing plans does Akita offer?

    Akita has the following pricing plans:

    Subscription

    Q. Does Akita support mobile devices?

    We do not have any information about what devices Akita supports

    Q. What other apps does Akita integrate with?

    Akita integrates with the following applications:

    ActiveCampaign, ActiveCampaign, AllClients, Capsule, Harvest, Invoicera, Mailchimp, PipelineDeals, Xero, Zendesk

    Q. What level of support does Akita offer?

    Akita offers the following support options:

    Online Support