About ChartMogul

ChartMogul is a real-time reporting and analytics solution for subscription businesses who use Stripe, PayPal, Chargify, Braintree, or Recurly. With ChartMogul, key performance indicators (KPIs) and business metrics are automatically calculated, allowing users to automate performance reporting for their business.

ChartMogul offers a range of built-in metrics which fall into three main categories: management and investor metrics; sales, marketing, and customer success metrics; and finance metrics. Users can track monthly recurring revenue (MRR), average sale price (ASP), customer lifetime value (CLV), average revenue per account (ARPA), annual run rate (ARR), MRR movement, customer, revenue, and quantity churn rates, customer growth, gross and net cash flow, non-recurring revenue, refunds, failed payments, and more. Metrics can also be analyzed based on other factors, with the ability to break down by geographic location, lead source, customer cohorts, different subscription plan types, and more, with built-in options including MRR by marketing channel, retention cohort analysis, churn rate by net promoter score (NPS), and retention rate per sales rep. Users can apply data filters and custom metrics to answer their specific business questions.

ChartMogul is suitable for subscription businesses of all shapes and sizes, with pricing based on the number of active subscriptions, and tailored solutions available for high volume businesses.

Pricing starting from:

US$100,00/month

  • Free Trial
  • Free Version
  • Subscription

Key benefits of ChartMogul

  • Key metrics are automatically calculated in real time, enabling users to automate their reporting.

  • Management and investor metrics include average sale price (ASP), monthly recurring revenue (MRR), customer lifetime value (CLV), customer, revenue, and quantity churn rates, customer growth, and more.

  • Sales, marketing, and customer success metrics include MRR by marketing channel, retention cohort analysis, churn rate by net promoter score (NPS), and retention rate by sales rep.

  • Finance metrics include non-recurring revenue, gross and net cash flow, failed payments, refunds, and more.

  • Metrics can be broken down by country, lead source, plan type, customer cohorts, and more.

  • Devices

    Business size

    S M L

    Markets

    Australia, Brazil, Canada, China, Germany and 5 others, United Kingdom, India, Japan, Mexico, United States

    Supported Languages

    English

    Pricing starting from:

    US$100,00/month

    • Free Trial
    • Free Version
    • Subscription

    Images

    ChartMogul allows customers to carry out customer cohort analysis
    Customer locations can also be mapped in ChartMogul
    Metrics can be segmented by lead source, plan type, location, and more in ChartMogul
    Users can track monthly recurring revenue (MRR) and MRR movements using ChartMogul
    ChartMogul enables users to track conversion rates for different plans over time
    ChartMogul automatically notifies users of new customers and updates to their dashboard
    A full list of customers can be viewed in ChartMogul
    ChartMogul includes customer profiles with full subscription histories
    Customer subscriptions can also be modified through ChartMogul
    View 11 more
    ChartMogul video ChartMogul video ChartMogul video ChartMogul screenshot: ChartMogul screenshot: ChartMogul allows customers to carry out customer cohort analysis ChartMogul screenshot: Customer locations can also be mapped in ChartMogul ChartMogul screenshot: Metrics can be segmented by lead source, plan type, location, and more in ChartMogul ChartMogul screenshot: Users can track monthly recurring revenue (MRR) and MRR movements using ChartMogul ChartMogul screenshot: ChartMogul enables users to track conversion rates for different plans over time ChartMogul screenshot: ChartMogul automatically notifies users of new customers and updates to their dashboard ChartMogul screenshot: A full list of customers can be viewed in ChartMogul ChartMogul screenshot: ChartMogul includes customer profiles with full subscription histories ChartMogul screenshot: Customer subscriptions can also be modified through ChartMogul

    Features

    Total features of ChartMogul: 35

    • "What If" Scenarios
    • API
    • Ad hoc Analysis
    • Ad hoc Reporting
    • Built-In Database
    • Cancellation Management
    • Cash Management
    • Customer Database
    • Customer History
    • Customizable Dashboard
    • Dashboard
    • Data Connectors
    • Data Import/Export
    • Data Visualization
    • Discount Management
    • Drag & Drop
    • Financial Analysis
    • Financial Reporting
    • Key Performance Indicators
    • Marketing Reports
    • Multi-Company
    • Performance Metrics
    • Product Catalog
    • Real Time Analytics
    • Real Time Reporting
    • Revenue Recognition
    • Sales Reports
    • Search/Filter
    • Strategic Planning
    • Subscription Plan Management
    • Third Party Integrations
    • Transaction History
    • Trend / Problem Indicators
    • Usage Tracking/Analytics
    • Visual Analytics

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    Reviews

    Overall rating

    4,7 /5
    (37)
    Value for Money
    4,5/5
    Features
    4,4/5
    Ease of Use
    4,5/5
    Customer Support
    4,4/5

    Already have ChartMogul?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 37
    Thibaut D.
    Overall rating
    • Industry: Computer Software
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Excellent software to keep track of key business metrics

    Reviewed on 2017/12/15

    Clear view of all key SaaS metrics especially customer LTV, MoM churn rate, analyzing cohorts,...

    Clear view of all key SaaS metrics especially customer LTV, MoM churn rate, analyzing cohorts, trial to paid subscribers, and of course MRR!

    Pros

    ChartMogul helps us keep track of our most important business metrics at a glance and accurately. We particularly enjoy the measure of our customer's LTV as well as all the tools related to analyzing churn rate.
    Segments are also a huge plus. They're very easy to set up, reuse and modify. This remains true if you're managing metrics on your own or sharing the task with other teammates like we do.
    The cohort view is simply one of the best I've ever used. I especially like the ability to drill down on each time period to see what key activity/subscribe/unsubscribe impacted our business in this particular period.
    The trial to paid conversion tool is also a big time-saver for us and helps us fine-tune our trial process and the webinars we give to our prospective customers.

    Cons

    Frankly, there's not many things we feel are missing or impractical with ChartMogul. Even the most basic aspects such as easy-to-understand tooltips for employees not familiar with all KPIs and metrics are a home run.

    Sean D.
    Overall rating
    • Industry: Internet
    • Company size: 11-50 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 9.0 /10

    WOW!

    Reviewed on 2019/10/31

    I couldn't be happier. Though ChartMogul is not a billing platform like Zuora or SaaSOptics, it...

    I couldn't be happier. Though ChartMogul is not a billing platform like Zuora or SaaSOptics, it definitely does the analytics part extremely well.

    Pros

    For the money this product is awesome. We use it exclusively for SaaS metrics and revenue recognition. The great part is this software can do so much more. I would say we use about 20% of the features and that goes a long way!

    Cons

    Nothing. For the money this software is a fantastic analytics software with excellent features. The customer support is also top notch.

    Dawn G.
    Overall rating
    • Industry: Events Services
    • Company size: 2-10 Employees
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 1.0 /10

    Good idea, poorly executed

    Reviewed on 2017/01/21

    We signed up for Chartmogul despite having metrics available from our own integrated programming...

    We signed up for Chartmogul despite having metrics available from our own integrated programming for our app and Chargify metrics.

    The support was abysmal. I wrote no less than 5 times without a single response during my trial period -- a time when one would think their customer service would be fantastic to reduce the very churn they measure, and I only got a response from the CEO after posting to Twitter about the poor response.

    After my tweet, I heard from them. But when two weeks passed and I asked more questions, again I was disappointed my a lack of response. It took a frustrated email to get an answer.

    Worse, I wasted a significant amount of time uploading metrics that had unclear and even faulty directives. But worse, when I asked how CM separated their metrics between monthly and annual payers, I learned they were lumped together. This is an absolutely incorrect, and to find out I had spent so much time gathering and manually calculating averages (which should be done automatically), I was frustrated.

    Most of all were the personal response from the CEO. After first expressing my disappointment over their responsiveness, I asked how I could correct data. It seems that there is no way to correct their faulty metrics, and rather than tell me how to correct it or admit the fault in their coding, they responded with this:

    "... it does sound as if ChartMogul (as both a product and service fit) might not be the right solution for your business, so it probably makes sense to look around for an alternative analytics vendor...... If you would like us to delete your account I can do this for you, or you could simply login and delete your Data source through the UI and this takes care of removing the data."

    If you aren't measuring what should be measured, admit it and promise to do better for your clients. Don't kick me to the curb without an explanation. I gave your product a solid effort with hours and hours of effort, and your response felt like you could have cared less.

    Pros

    It gives you an idea of what your general trends are and the graphs are pretty.

    Cons

    It's based on flawed reasoning. They have data from their own client's data sources but it is not used properly.

    Michael G.
    Overall rating
    • Industry: Computer Software
    • Company size: 2-10 Employees
    • Used Weekly for 6-12 months
    • Review Source

    Overall rating

    • Ease of Use
    • Likelihood to recommend 10.0 /10

    Extremely useful software

    Reviewed on 2021/01/15

    Pros

    Makes it really easy for us to track a whole range of revenue metrics in our SaaS business. As a marketer, it's imperative that I know what bottom-line impact our campaigns are having—and ChartMogul makes it simple for me to get that data.

    Cons

    From my personal perspective, there's nothing I don't like about the software. It would be great to be able to include expense data in there so we can track metrics like our CAC, etc. But aside from that, it's great.

    Dawid Ł.
    Overall rating
    • Industry: Computer Software
    • Company size: 2-10 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 9.0 /10

    I know how my business really is

    Reviewed on 2020/07/23

    Satisfied. I can't imagine my work without ChartMogul.

    Satisfied. I can't imagine my work without ChartMogul.

    Pros

    Deliver SaaS metrics out of the box.
    Content / articles - learn you how to use metrics.
    Very good API documentation.
    Simple to use.

    Cons

    SLA. Sometimes service has temporary outage.
    Support should be more oriented on the customer.

    Showing 5 reviews of 37 Read all reviews

    ChartMogul FAQs

    Below are some frequently asked questions for ChartMogul.

    ChartMogul offers the following pricing plans:

    • Starting from: US$100,00/month
    • Pricing model: Free, Subscription
    • Free Trial: Available

    14-day free trial, no credit card required. Launch is our freemium plan and caters to businesses with less than $10K MRR. Mogul is $100 per 1,000 paying subscribers per month. We also offer a Volume plan for high-volume businesses who serve more than 10,000 customers per month. For more info, visit https://chartmogul.com/pricing/.

    We do not have any information about ChartMogul features

    ChartMogul has the following typical customers:

    Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

    ChartMogul supports the following languages:

    English

    ChartMogul supports the following devices:

    ChartMogul integrates with the following applications:

    Braintree, Chargify, PayPal, Recurly, Shopify, Slack, Stripe, Zapier

    ChartMogul offers the following support options:

    Email/Help Desk, Knowledge Base, 24/7 (Live rep), Chat

    Related categories

    See all software categories found for ChartMogul.