About GoCardless

GoCardless is bringing Direct Debit into the digital age, building the best system for taking recurring payments. We enable organisations to take recurring payments however and whenever they want to.

We process billions of pounds worth of transactions a year for more than 30,000 organisations: from accountancy firms, gyms, membership organisations, tech start-ups and global subscription businesses. With clients ranging from small businesses to household names such as Box, TripAdvisor, Virgin and the Guardian, GoCardless brings together a range of Direct Debit schemes across the UK and Europe.

We offer key partnerships and effortless integrations with world leading accountancy, membership and subscription software, such as, Xero, Quickbooks, Sage, Zuora, Teamup and Online Scout Manager.

All of this combined helps you get paid on time, every time.


Key benefits of GoCardless

Your brand in front of your customers:
Fully whitelabelled for complete brand authenticity with GoCardless Pro.
Transform your customer experience:
Allow customers to pay on the date and time that suits them.
Collect payments across Europe:
Process Direct Debit payments for Bacs, SEPA and Autogiro through a single integration.
Low, transparent fees:
No set up or hidden fees, bond requirements, or minimum term.
Reduce admin:
Manage customers and payments online.
Simple setup and migration:
It's quick and easy to move existing customers to GoCardless.
Increase customer satisfaction: Users prefer Direct Debit as a hassle-free way to pay.


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GoCardless Software - Partner Integrations
GoCardless Software - Customer Stories
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GoCardless Software - Partner Integrations
GoCardless Software - Customer Stories

Not sure about GoCardless? Compare with a popular alternative

GoCardless

4,0 (63)
VS.
Highly reviewed

Starting Price

£50,00
month
US$20,00
month

Pricing Options

Free version
Free trial
Free version
Free trial

Features

21
202

Integrations

5
70

Ease of Use

3,9 (63)
4,1 (6 688)

Value for Money

3,7 (63)
4,3 (6 688)

Customer Service

3,4 (63)
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Green rating bars show the winning product based on the average rating and number of reviews.

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Reviews

Overall rating

4,0 /5
(63)
Value for Money
3,7/5
Features
3,9/5
Ease of Use
3,9/5
Customer Support
3,4/5

Already have GoCardless?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 63
John
John
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Best Solution On The Market

Reviewed on 2021/07/27

Ou experience has been very positive. The platform is super easy to use. GoCardless is our main...

Ou experience has been very positive. The platform is super easy to use. GoCardless is our main payments gateway and we will be sticking with them.

Pros

Very easy to get started with GoCardless. And super easy to either add payment requests manually or import them. They are by far the easiest payment solution platform I have come across.

Cons

The direct debit signup is hosted on their side. With the free tier, you get a link to a dedicated page where customers can submit their details. Recently we have updated our onboarding process and to integrate a seamless customer experience (i.e. the customer not being navigated to a GoCardless page) we need to subscribe to their Pro tier which is very expensive. Very disappointed with this feature not being available to at least the Plus tier.

Verified Reviewer
Overall rating
  • Industry: Management Consulting
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 9.0 /10

Excellent direct debit solution for vendors

Reviewed on 2023/05/28

GoCardless is perfect for everybody that wants to start offering direct debit to clients without...

GoCardless is perfect for everybody that wants to start offering direct debit to clients without having to invest vast amounts of money upfront.

Pros

GoCardless was very simple to setup years ago when we wanted to offer our clients the option to pay via direct debit. Forunately there is a ready made connection to Zoho Books which made the whole setup extremely easy.

Cons

The fees are a bit higher than competitors, but that's understandable given the fact that there are no setup fees or recurring fees.

Verified Reviewer
Overall rating
  • Industry: Online Media
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

THINK VERY CAREFULLY BEFORE YOU USE THIS COMPANY.

Reviewed on 2019/03/15

It recently came to our attention that GoCardless had implemented something on their customer...

It recently came to our attention that GoCardless had implemented something on their customer sign-up forms for customers to state that their bank account required multiple signatories.

Hundreds of our customers had either mistakenly chosen this option or they had become aware of a loophole with the GoCardless payment system.

It transpired that selecting the 'multiple signatory option' meant GoCardless were supposed to request additional information from customers prior to being able to collect payments.

However, in our case, GoCardless incorrectly informed us that they were able to take payments even though the customers had not completed the additional process required by GoCardless.

Consequently GoCardless kept informing us that payments had been collected when this was not the case. Hundreds of our customers were able to enjoy using our service without paying us anything due to the GoCardless error.

The issue caused us a loss of over £22,0000. We brought the flaw to the attention of GoCardless who admitted the issue but have refused to compensate us or apologise for this serious error.

Pros

I have been using GoCardless for my business since 2012. When we first started using them they were a small start-up and we had remained loyal and supportive of them for over 7 years.

Cons

Sadly their service today is nothing like it was in the past. Over the years there have been some issues with their service but they had generally been helpful in getting things fixed.

However, they service today is absolutely shocking and I would urge anyone considering using the company to be extremely careful.

STANISLAS
Overall rating
  • Industry: Human Resources
  • Company size: 51–200 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Gocardless - Be able to add a payment choice for your customers

Reviewed on 2024/01/02

We used Gocardless since 2015, I discovered the product in 2020 and I recommend it because the...

We used Gocardless since 2015, I discovered the product in 2020 and I recommend it because the product is still ramping up, more ergonomic and try to add in France the "instant direct banking" to earn efficacity an security.

Pros

What I like in Gocardless is his reliability, we connected it to our acconting system, ours emails adress, our software and also at our internal communication. It's posible to deal with our reccuring billing but also one time payments. Success+ is also a good product of Gocardless to which automatically restarts failures.

Cons

I'm a little bit of disappointed the time to recover the money between the billing and the money in our bank account. It's between 8 and 14 days.

Alternatives Considered

Stripe Billing and CIC Plus

Reasons for Switching to GoCardless

Their documentation for engineers but also the price and the choice to not be engaged.
Verified Reviewer
Overall rating
  • Industry: Design
  • Company size: Self Employed
  • Used Monthly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 8.0 /10

GoCardless for WooCommerce & Xero Payments

Reviewed on 2022/04/22

Overall, I am happy with GoCardless. At first I just offered it on my Xero invoices, but since...

Overall, I am happy with GoCardless. At first I just offered it on my Xero invoices, but since moving my invoicing and subscriptions to WooCommerce, I have implemented it on there too. I found my Xero connection wouldn't stay connected after I had it linked to WooCommerce though - not sure if thats a fault, or intentional.

Pros

I now offer GoCardless as an alternative to Stripe for my website recurring payments (subscriptions). Many clients prefer paying from their bank account over a credit card, and I am happy to have an auto billing option that provides that service to them.

Cons

It seems to take a while for payments to clear in my account. Just be mindful of this before implementing - if you thought Stripe was slow, GoCardless is slower. Factor that into your decision.

Alternatives Considered

MYFUNDBOX and Chargebee

Reasons for Choosing GoCardless

The reduced fees in comparison to PayPal and even Stripe has been a welcome change though, and although it takes a while to get the cash in my bank account, for the reduced cost to accept payments this way, I am happy and will continue to use GoCardless.

Switched From

PayPal and Stripe

Reasons for Switching to GoCardless

Chargebee had high fees, and I tried both Billforward.io & My Fund Box but wasn't a fan of their interface or general settings, especially in relation to Australian GST requirements (tax invoices) and integrations, etc.
Showing 5 reviews of 63 Read all reviews

GoCardless FAQs

Below are some frequently asked questions for GoCardless.

GoCardless offers the following pricing plans:

  • Starting from: £50,00/month
  • Pricing model: Free Version, Subscription
  • Free Trial: Available

Standard: 1% transaction fees, capped at £2 (even if the transaction value is over £200) Pro: £200 per month, plus £0.01 - £0.60 per transaction

GoCardless has the following typical customers:

Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000

GoCardless supports the following languages:

Dutch, English, French, German, Portuguese, Spanish

GoCardless supports the following devices:

GoCardless integrates with the following applications:

KashFlow, QuickBooks Online Advanced, Sage CRM, Xero, Zuora

GoCardless offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

Related categories

See all software categories found for GoCardless.