GoCardless

GoCardless

UK's leading online direct debit provider

4.1/5 (15 reviews)

GoCardless Overview

GoCardless is bringing Direct Debit into the digital age, building the best system for taking recurring payments. We enable organisations to take recurring payments however and whenever they want to.

We process billions of pounds worth of transactions a year for more than 30,000 organisations: from accountancy firms, gyms, membership organisations, tech start-ups and global subscription businesses. With clients ranging from small businesses to household names such as Box, TripAdvisor, Virgin and the Guardian, GoCardless brings together a range of Direct Debit schemes across the UK and Europe.

We offer key partnerships and effortless integrations with world leading accountancy, membership and subscription software, such as, Xero, Quickbooks, Sage, Zuora, Teamup and Online Scout Manager.

All of this combined helps you get paid on time, every time.

Pricing

Starting from
£0,00/month
Pricing options
Free Trial
Free
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Europe, Germany, United Kingdom

Supported Languages

Dutch, English, French, German, Portuguese, Spanish

GoCardless Reviews

Overall rating
4.1/5
80% positive reviews
9
Excellent
3
Very good
0
Average
1
Poor
2
Terrible
John J.

Go Cardless has given my business the tools to be able to exceed customer retention.

Used Daily for 1+ year
Reviewed on 2017/09/18
Review Source: Capterra

With passing a substantial amount of money through the Go Cardless system, I find the interest fee is barely noticeable in the overall scheme. I've saved countless man hours in using the system by no longer chasing customers for regular payments and leaving it to Go Cardless to manage that for me. My customers are a lot happier too as they know each payment is taken securely

If integrated with the correct Accounting Software, you can also use the same authorization from the customer to take one-off payments meaning that customers with an active authorization don't have to worry about carrying a card or cash, I just hit take payment.

Customer-managed payments have never been this easy at such a competitive rate!

Pros

The ability to take regular payments from a customer in different frequencies sets this company apart from the competition. Previously, I had to send invoices and chase customers for payments. All that is now a thing of the past. I can agree on a date and amount with my customers and let the direct debits sort the rest out. No massive fee's for setting up and once approved by the customer, they sort the rest. The interest on transactions is extremely competitive meaning that I can work out exactly what I will get before I have even begun to discuss dates for taking payments. Go Cardless also ties into my Accounting Software meaning that I can manage my Go Cardless transactions straight from the system meaning that each invoice payment is authorised, managed and cleared at the click of a button.

Cons

No virtual terminal makes it difficult to take immediate payments over the phone. I would also be better to reduce the time it takes to have the money reach the business account, but it's not necessarily a negative because when you begin to take regular revenue, you barely notice the waiting period.

The customer support on setting up was somewhat tricky. After back and forth communication, my very first payment was stuck in the system for a lot longer than expected. This was nearly two years ago so as far as I can hope, the signing up process is a lot more streamlined now.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10

THINK VERY CAREFULLY BEFORE YOU USE THIS COMPANY.

Used Daily for 2+ years
Reviewed on 2019/03/15
Review Source

It recently came to our attention that GoCardless had implemented something on their customer sign-up forms for customers to state that their bank account required multiple signatories.

Hundreds of our customers had either mistakenly chosen this option or they had become aware of a loophole with the GoCardless payment system.

It transpired that selecting the 'multiple signatory option' meant GoCardless were supposed to request additional information from customers prior to being able to collect payments.

However, in our case, GoCardless incorrectly informed us that they were able to take payments even though the customers had not completed the additional process required by GoCardless.

Consequently GoCardless kept informing us that payments had been collected when this was not the case. Hundreds of our customers were able to enjoy using our service without paying us anything due to the GoCardless error.

The issue caused us a loss of over £22,0000. We brought the flaw to the attention of GoCardless who admitted the issue but have refused to compensate us or apologise for this serious error.

Pros

I have been using GoCardless for my business since 2012. When we first started using them they were a small start-up and we had remained loyal and supportive of them for over 7 years.

Cons

Sadly their service today is nothing like it was in the past. Over the years there have been some issues with their service but they had generally been helpful in getting things fixed.

However, they service today is absolutely shocking and I would urge anyone considering using the company to be extremely careful.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

0.0/10
Alexander H.

Great payment processing with low fees

Used Daily for 2+ years
Reviewed on 2017/07/12
Review Source: Capterra

Cheaper payment processing.

Pros

Low fees, great interface design, a portal for the customer to signup, easy setup of recurring payments from a client.

Cons

slow activation time of direct debit mandate. Lack of proper integration with Xero accounting software.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10

GoCardless is a good payment system for direct debits.

Used Daily for 6-12 months
Reviewed on 2019/04/02
Review Source: Capterra

My overall experience with GoCardless has been very good, once you setup your payments and know what you're doing, you can pretty much leave it and it will do most of the work for you.

Pros

-Easy to use
-Very cheap
-Rarely any technical issues
-Never experienced downtime
-Good customer support
-Links with Quickbooks

Cons

The only con i'd have for GoCardless is that a few of my customers mandates didn't go through properly although they were completed all fine. This meant they had to catch up on the payments they missed however this was a very minor problem.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Roi L.

Go Cardless

Used Daily for 2+ years
Reviewed on 2019/04/22
Review Source: Capterra

simple and beneficial to the business

Pros

easy to use, simple set up and integration to team up

Cons

nothing that I can think of as its cheap and user friendly

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10

GoCardless Pricing

Starting from
£0,00/month
Pricing options
Free Trial
Free
Subscription
Value for money

Standard: 1% transaction fees, capped at £2 (even if the transaction value is over £200)

Pro: £200 per month, plus £0.01 - £0.60 per transaction

GoCardless Features

  • API
  • Automatic Notifications
  • Customizable Branding
  • Electronic Payments
  • Search Functionality

  • Access Control
  • Activity Dashboard
  • Content Management
  • Custom Forms
  • Customizable Templates
  • Data Import/Export
  • Discount Management
  • Drag & Drop Interface
  • Product Catalog
  • Reporting & Statistics
  • SSL Security
  • Social Media Integration
  • Third Party Integration
  • eCommerce Integration
  • eCommerce Management

Additional information for GoCardless

Key features of GoCardless

  • API access
  • Accounting software integrations
  • Automated payment collection
  • Automatic failed & cancelled payment notifications
  • Bacs Direct Debit
  • Customizable branding
  • Customizable payment dates & frequencies
  • Email notifications
  • One-off payments
  • Online dashboard
  • Online payment forms
  • Partial & full refund processing
  • Payment histories
  • Payment plans & subscriptions
  • Payment status tracking
  • Permissions management
  • Real-time alerts
  • SEPA Direct Debit
  • Searching & filtering
  • Swedish Autogiro
  • User access controls
  • Website integration

Benefits

Your brand in front of your customers:
Fully whitelabelled for complete brand authenticity with GoCardless Pro.
Transform your customer experience:
Allow customers to pay on the date and time that suits them.
Collect payments across Europe:
Process Direct Debit payments for Bacs, SEPA and Autogiro through a single integration.
Low, transparent fees:
No set up or hidden fees, bond requirements, or minimum term.
Reduce admin:
Manage customers and payments online.
Simple setup and migration:
It's quick and easy to move existing customers to GoCardless.
Increase customer satisfaction: Users prefer Direct Debit as a hassle-free way to pay.

GoCardless FAQs

Below are some frequently asked questions for GoCardless.

Q. What type of pricing plans does GoCardless offer?

GoCardless offers the following pricing plans:

Starting from: £0,00/month

Pricing model: Free, Subscription

Free Trial: Not Available

Standard: 1% transaction fees, capped at £2 (even if the transaction value is over £200)

Pro: £200 per month, plus £0.01 - £0.60 per transaction

Q. What are the main features of GoCardless?

GoCardless offers the following features:

  • API access
  • Accounting software integrations
  • Automated payment collection
  • Automatic failed & cancelled payment notifications
  • Bacs Direct Debit
  • Customizable branding
  • Customizable payment dates & frequencies
  • Email notifications
  • One-off payments
  • Online dashboard
  • Online payment forms
  • Partial & full refund processing
  • Payment histories
  • Payment plans & subscriptions
  • Payment status tracking
  • Permissions management
  • Real-time alerts
  • SEPA Direct Debit
  • Searching & filtering
  • Swedish Autogiro
  • User access controls
  • Website integration

Q. Who are the typical users of GoCardless?

GoCardless has the following typical customers:

Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business

Q. What languages does GoCardless support?

GoCardless supports the following languages:

Dutch, English, French, German, Portuguese, Spanish

Q. What type of pricing plans does GoCardless offer?

GoCardless has the following pricing plans:

Free, Subscription

Q. Does GoCardless support mobile devices?

We do not have any information about what devices GoCardless supports

Q. What other apps does GoCardless integrate with?

GoCardless integrates with the following applications:

Calls9 Knowledge Plus, Clear Books Accounting, Clinic Software ®, Cyclr, KashFlow, MyDocSafe, Sellsy, Workbooks CRM, appointman, billwerk

Q. What level of support does GoCardless offer?

GoCardless offers the following support options:

FAQs, Knowledge Base, Online Support, Phone Support