About Tidio
Tidio Chat is a web-based live chat software which combines messages from emails, Facebook Messenger, and website chat widgets into a unified agent interface, enabling agents to deal with all customer messages at the same time, with the same tools, regardless of which channel they come in from.
Tidio Chat offers a variety of live chat options, with users able to select from chat widgets, sidebars, and dedicated chat pages, all of which can be customized. Three chat widget styles (classic, modern, and business) are available, and users can customize the popup with different colors, button positions, and editable status messages. The chat pages can also be customized with different background images and welcome messages. Users can also add a custom pre-chat survey to obtain visitors’ names, phone numbers, and email addresses before a chat is started.
Tidio Chat enables users to set up a number of automations to trigger preset actions when a particular condition is fulfilled. Trigger options include a site visitor opening a new page, visiting the site for the first time, returning to the site after a previous visit, and spending a certain amount of time on a single page. The actions which can be triggered include sending chat messages or emails, and adding tags to or removing tags from customer profiles. Tidio Chat’s automations are designed to recognize when customers encounter issues with logging in, form completion, or payment, and react before the customer leaves the website.
Pricing starting from:
US$15,00/year
- Free Trial
- Free
- Subscription
Compare with Popular Alternatives
Key benefits of Tidio
Devices
Business size
Markets
Supported Languages
Pricing starting from:
US$15,00/year
- Free Trial
- Free
- Subscription
Compare with Popular Alternatives
Images
Features
Total features of Tidio: 12
- Automatic Notifications
- CRM Integration
- Chat
- Contact History
- Customizable Branding
- Email Integration
- Event Triggered Actions
- Help Desk Integration
- Real Time Notifications
- Scheduled Reporting
- Tagging
- Widgets
Alternatives
Zendesk
Zoho Desk
LiveAgent
Nicereply
Reviews
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- Industry: Marketing & Advertising
- Company size: Self Employed
- Used Daily for Free Trial
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Easy, fast and amazing!
Reviewed on 2020/10/08
I started working as a consultant for a company, and their first project was to add a chatbot to...
I started working as a consultant for a company, and their first project was to add a chatbot to their homepage. At the moment, they had a bot that redirected to WhatsApp, and it wasn't very user friendly.
They also have HubSpot's' free account, but the functions that the chatbot offers are very basic.
So, I started searching for good chatbot software and came upon Tidio.
From the beginning, it was really easy to use and create what I had in mind. When I showed the team the final version of the bot, they LOVED it! It was easy to understand, easy to use, and easy to implement.
Overall, I had a really good experience, and I will continue considering Tidio for future clients.
Pros
I was impressed by how easy it was to set up our multilanguage home page chatbot! In just one day, it was set up and running, and leads were coming in.
Oh, and can't forget to mention that we also got to integrate it with our HubSpot account.
Amazing, right?
Cons
One of the things I had difficulty with was with keeping the lines that connect each action of the bot straight. It took me a considerable amount of time moving them around and making sure it had the correct spacing.
Just as an idea, I've used other software where it automatically straightens the lines for you and adds the correct spacings between actions and branches.
Response from Tidio
Hi there,
Thank you so much for a thorough review!
We are very proud that you like our product so much!
Thank you for the feedback about our Chatbots too. I will be happy to forward it to our developers for further evaluation.
If anything, we're here for you! :)
- Industry: Financial Services
- Company size: 2-10 Employees
- Used Daily for Free Trial
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Go Tidio!
Reviewed on 2021/01/13
We seamlessly integrated Tidio on our websites and connected to our Facebook pages. We use it as a...
We seamlessly integrated Tidio on our websites and connected to our Facebook pages. We use it as a multi-channel communication tool for onboarding and customer support purposes.
Pros
The integration was as easy as possible. The interface is intuitive and simple to navigate. Chatbots are just amazing! It's so simple to build and launch them.
Still what we liked the best about Tidio is their customer support. Always there to help, always nice and informative. Love you guys. Go Tidio team!
Cons
The only thing I would add are integrations with apps like WhatsApp and Telegram.
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
Looks great on the outside but features not fully completed
Reviewed on 2017/12/12
Pros
The app looks great on the outside: email, chat, Facebook messenger, integrations. But once you fully test the product you notice the many flaws.
Cons
1. When a user leaves your page and an operator responds the user will not be notified.
2. The message box is only refreshed when the page is open, so if a visitor is using multiple tabs they will not receive replies.
3. Integrations are all manual, which means. You have to reopen all conversations, open the user profile, press the preferences and send the log to the integration. Imagine doing that to your crm, sync app and maybe email list.
4. I was mainly interested in Helpscout integration, and integration to integrate Facebook messenger with the app I use to manage several email accounts. Turns out, tidio created the integration but they decided not to integrate the mailbox feature. Which means if I send a chat log to help scout it be be places in a random mailbox because their app doesn't specify the mailbox. Explain this to support but got the responds: we're not looking to change integrations.
5. Validation messages aren't accurate. Sometimes you will get the message 'Saved to integration' or 'Message send' but an error prevented this from completion. I contacted support about this and time and time again there was an excuse but its my believe that I shouldn't have gotten a succes validation message, right. Support simply didn't respond to my question.
- Industry: Entertainment
- Company size: Self Employed
- Used Daily for Free Trial
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Effective and affordable
Reviewed on 2020/11/03
Simple quick affordable effective
Simple quick affordable effective
Pros
The free level is excellent and a smart way to get folks in the door and provides good basic services including, most importantly to me, chat bot.
Cons
Haven't used it long enough to find negatives yet though I am curious to see if it can notify via desktop on Windows too I haven't figured out to get notified that someone is sending a message on the chat bot yet.
Response from Tidio
Hello there!
Maciek from Tidio Support here
We really appreciate your kind words and the 5-star review! We hope that you will keep enjoying our product after the trial ends :)
Have a great day and stay safe!
- Industry: Design
- Company size: 2-10 Employees
- Used Weekly for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 9.0 /10
Best value for money I've seen.
Reviewed on 2020/07/14
Love Tidio. I'm just beginning to experience its full power, and they keep adding options!
Love Tidio. I'm just beginning to experience its full power, and they keep adding options!
Pros
Tidio is fully customizable, powerful, and fairly priced. You could easily end up paying 10X on some of the more extortionary chat platforms, without getting any more value.
Cons
I really can't think of any complaints. Tidio does the job very well.
Response from Tidio
Thank you so much for the review!
It motivates us very much, so thank you for the kind words :)
Tidio FAQs
Below are some frequently asked questions for Tidio.Q. What type of pricing plans does Tidio offer?
Tidio offers the following pricing plans:
- Starting from: US$15,00/year
- Pricing model: Free, Subscription
- Free Trial: Available
7-day free trial, no credit card required. Basic: $0 Communicator: $15 for 3 operators per month, additional operators for $10 Automation: Starts at $15 for 5k automation triggers.
Q. What are the main features of Tidio?
Tidio offers the following features:
- Automated messages
- CRM integrations
- Color customization
- Conversation histories
- Customizable chat widget
- Departments
- Email marketing integrations
- Event-triggered actions
- Full customer details
- Help desk integrations
- Live chat, email, and Facebook Messenger integration
- Multi-language
- Offline message form
- Opening hours
- Popup notifications
- Pre-chat surveys
- Quick responses
- Real-time chat
- Real-time message preview
- Scheduled reporting
- Unified agent interface
- Visitor tagging
Q. Who are the typical users of Tidio?
Tidio has the following typical customers:
Small Business, Large Enterprises, Mid Size Business
Q. What languages does Tidio support?
Tidio supports the following languages:
Dutch, English, French, German, Italian, Portuguese, Russian, Spanish
Q. Does Tidio support mobile devices?
Tidio supports the following devices:
Android, iPhone, iPad
Q. What other apps does Tidio integrate with?
Tidio integrates with the following applications:
Agile CRM, BoomTown, ProProfs Knowledge Base, SITE123, Weebly, Wix, Wordpress, Wordpress, Zendesk Sell, amoCRM
Q. What level of support does Tidio offer?
Tidio offers the following support options:
Knowledge Base, Online Support
Related categories
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