Tidio

Communicator for businesses. live chat, messenger and email

About Tidio

Tidio Chat is a web-based live chat software which combines messages from emails, Facebook Messenger, and website chat widgets into a unified agent interface, enabling agents to deal with all customer messages at the same time, with the same tools, regardless of which channel they come in from.

Tidio Chat offers a variety of live chat options, with users able to select from chat widgets, sidebars, and dedicated chat pages, all of which can be customized. Three chat widget styles (classic, modern, and business) are available, and users can customize the popup with different colors, button positions, and editable status messages. The chat pages can also be customized with different background images and welcome messages. Users can also add a custom pre-chat survey to obtain visitors’ names, phone numbers, and email addresses before a chat is started.

Tidio Chat enables users to set up a number of automations to trigger preset actions when a particular condition is fulfilled. Trigger options include a site visitor opening a new page, visiting the site for the first time, returning to the site after a previous visit, and spending a certain amount of time on a single page. The actions which can be triggered include sending chat messages or emails, and adding tags to or removing tags from customer profiles. Tidio Chat’s automations are designed to recognize when customers encounter issues with logging in, form completion, or payment, and react before the customer leaves the website.

Pricing starting from:

US$15,83/month

  • Free Version
  • Free Trial
  • Subscription

Top 5 alternatives to Tidio

Key benefits of Tidio

  • Automation triggers include visitors opening a new page, visiting the site for the first time, returning to the site, spending a certain amount of time on a single page, or when an operator doesn’t respond to a message.

  • Automation actions include sending emails or chat messages, and adding or removing tags from customer profiles.

  • Live chat can be offered as a widget, sidebar, or dedicated page, which can be customized with different colors, button positions, status messages, and display options.

  • Pre-chat surveys can be added to collect visitors’ names, phone numbers, email addresses, and more before a chat starts.

  • Quick responses to common questions can be set up with short messages, links to other content, or full articles, and searched for or selected from a list.
  • Typical Customers

    • Freelancers
    • Small Businesses (2-50)
    • Mid-size Companies (51-500)
    • Large enterprises (500 and more)

    Deployment

    • Cloud-based
    • On-premise

    Markets

    Australia, Brazil, Canada, China, Germany and 5 others

    Supported Languages

    Dutch, English, French, German, Italian and 2 others

    Pricing starting from:

    US$15,83/month

    • Free Version
    • Free Trial
    • Subscription

    Top 5 alternatives to Tidio

    Images

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    Features

    Total features of Tidio: 62

    • AI/Machine Learning
    • Activity Dashboard
    • Alerts/Escalation
    • Alerts/Notifications
    • Augmented Analytics
    • Auto-Responders
    • Automated Responses
    • Automated Routing
    • CRM
    • Canned Responses
    • Chat/Messaging
    • Chatbot
    • Code-free Development
    • Complaint Monitoring
    • Contextual Guidance
    • Customer Database
    • Customer Experience Management
    • Customer Support
    • Customer Surveys
    • Customizable Branding
    • Email Management
    • Event Triggered Actions
    • Feedback Management
    • File Sharing
    • For Sales/Marketing
    • Geotargeting
    • Help Desk Management
    • Interaction Tracking
    • Knowledge Base Management
    • Lead Capture
    • Lead Qualification
    • Live Chat
    • Multi-Channel Communication
    • Multi-Channel Management
    • Multi-Language
    • Natural Language Processing
    • Offline Form
    • One-to-One Messaging
    • Proactive Chat
    • Process/Workflow Automation
    • Query Suggestions
    • Real Time Analytics
    • Real Time Notifications
    • Real-Time Chat
    • Real-time Consumer-facing Chat
    • Real-time Conversations
    • Reporting/Analytics
    • Routing
    • Self Service Portal
    • Sentiment Analysis
    • Social Media Integration
    • Support Ticket Management
    • Survey/Poll Management
    • Tagging
    • Third Party Integrations
    • Ticket Management
    • Transcripts/Chat History
    • Transfers/Routing
    • Virtual Assistant
    • Website Visitor Tracking
    • Widgets
    • Workflow Management

    Alternatives

    Freshdesk

    4,5
    #1 Alternative to Tidio
    Freshdesk is a cloud-based, omnichannel customer service software for businesses of all sizes, with solutions that...

    Zoho SalesIQ

    4,5
    #2 Alternative to Tidio
    Zoho SalesIQ is an all-in-one customer engagement, live chat, and analytics platform to unify your marketing, sales,...

    Heymarket

    4,5
    #3 Alternative to Tidio
    Heymarket provides business text messaging for marketing, sales, support & operations teams, with shared inboxes,...

    Intercom

    4,5
    #4 Alternative to Tidio
    Intercom is the only complete Customer Service solution that provides a seamless customer experience across automation...

    Reviews

    Overall rating

    4,8 /5
    (382)
    Value for Money
    4,6/5
    Features
    4,6/5
    Ease of Use
    4,7/5
    Customer Support
    4,7/5

    Already have Tidio?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Showing 5 reviews of 382
    Roberto Alonso
    Overall rating
    • Industry: Information Technology & Services
    • Company size: 2–10 Employees
    • Used Daily for Free Trial
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Likelihood to recommend 10.0 /10

    Fast and easy

    Reviewed on 2020/07/30

    Pros

    I was looking for a solution to talk to the people in may webpage and after finding Tidio it took me less than 5 minutes to implemented and start using it.

    Cons

    The app for mac shows a message concerning security of the origin of the application plus is just the webpage made application.
    I better just to user de webpage and the phone app.

    Response from Tidio

    Hi there,

    Thank you so much for the review!

    The Unidentified developer "error" is known to us. We hope to in the future become an identified developer as we see how this may not be convenient. However, please do not be concerned, the app is fully made by us and it is 100% safe to use :)

    Akash
    Overall rating
    • Industry: Market Research
    • Company size: 11–50 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 9.0 /10

    One of the best chatbots.

    Reviewed on 2022/04/13

    Pros

    First of all, it has a free plan which gives up to 100 unique visitors per month and is best suited for small business websites that are just started. Its user interface and user experience are very nice and it also saves site visitors' data. A notification will be sent when a user is on our website which is wonderful. Customer support is very quick, they help us solve our problems within less time.

    Cons

    We have been using Tidio as a chatbot for our company website for 6 months, as far as my experience is concerned, I haven't faced any issues with Tidio.

    Alternatives Considered

    Engati

    Reasons for Switching to Tidio

    1. It has a free plan. 2. User interface and User experience are awesome. 3. Lot of customizations can be done for chat-bot. 4. And luckily its color blue is best suited for our website.

    Response from Tidio

    Thank you so much for the feedback Akash! Should you need any help regarding Tidio let us know.

    Shanthi
    Overall rating
    • Industry: Education Management
    • Company size: 11–50 Employees
    • Used Daily for Free Trial
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Tidio is a benchmark for any product for the use case

    Reviewed on 2023/01/19

    Delighted and feeling blessed to have it.

    Delighted and feeling blessed to have it.

    Pros

    It's spot on delivering to the use case it intends to address. I am amazed with such a simple to use without losing details it supposed to cover and manage. So far my experience with it is just delightful and it never failed to provide what I needed, all the time, when I sit man the desk.

    Cons

    Though I have used for a limited time now, but more confident to state that I cant find anything it to be lacking.

    Dominick
    Overall rating
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support

    Looks great on the outside but features not fully completed

    Reviewed on 2017/12/12

    Pros

    The app looks great on the outside: email, chat, Facebook messenger, integrations. But once you fully test the product you notice the many flaws.

    Cons

    1. When a user leaves your page and an operator responds the user will not be notified.
    2. The message box is only refreshed when the page is open, so if a visitor is using multiple tabs they will not receive replies.
    3. Integrations are all manual, which means. You have to reopen all conversations, open the user profile, press the preferences and send the log to the integration. Imagine doing that to your crm, sync app and maybe email list.
    4. I was mainly interested in Helpscout integration, and integration to integrate Facebook messenger with the app I use to manage several email accounts. Turns out, tidio created the integration but they decided not to integrate the mailbox feature. Which means if I send a chat log to help scout it be be places in a random mailbox because their app doesn't specify the mailbox. Explain this to support but got the responds: we're not looking to change integrations.
    5. Validation messages aren't accurate. Sometimes you will get the message 'Saved to integration' or 'Message send' but an error prevented this from completion. I contacted support about this and time and time again there was an excuse but its my believe that I shouldn't have gotten a succes validation message, right. Support simply didn't respond to my question.

    Denver
    Overall rating
    • Industry: Information Technology & Services
    • Company size: 2–10 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Very Helpful Software

    Reviewed on 2023/01/04

    This software has enhanced the website making it more personal and effective,

    This software has enhanced the website making it more personal and effective,

    Pros

    I like the fact that it has a chatbot. This is a popular trend these days.I also like that it has an Android app. I can chat on the go.

    Cons

    The major setback was the price of this product. It is a little expensive for smaller companies.

    Showing 5 reviews of 382 Read all reviews

    Tidio FAQs

    Below are some frequently asked questions for Tidio.

    Tidio offers the following pricing plans:

    • Starting from: US$15,83/month
    • Pricing model: Free Version, Subscription
    • Free Trial: Available

    7-days trial to test features from our free and paid plan. After the trial ends, free features are available forever. Forever-free plan. 3 chat operators included. Unique AI-supported chatbot conversations with 100 unique visitors/mo, visitors list monitoring, free desktop & mobile apps, integrations with all leading websites and platforms, JS API Integrations (Shopify, WordPress, Wix, Messenger, Instagram and others). Communicator plan. 1 chat operator included, from $15,83/mo. All free features + monitoring what customers write before sending the message, visitor’s behavior monitoring, adding & removing account access to operators, visitor profile notes. Additional seats from $15,83/mo Chatbots plan. 3 chat operators included, from $40,83/mo. All free features + unlimited AI-supported chatbots, ready-to-use chatbot templates, drag-and-drop chatbot editor, Zapier integration

    Tidio has the following typical customers:

    Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000

    Tidio supports the following languages:

    Dutch, English, French, German, Italian, Portuguese, Spanish

    Tidio supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    Tidio integrates with the following applications:

    Adobe Commerce, Agile CRM, BigCommerce, Campaign Monitor, Capsule, FreshBooks, GetResponse, Google Analytics 360, Highrise, HubSpot CRM, Insightly, Kommo, Mailchimp, Nimble, Pipedrive, PrestaShop, ProProfs Knowledge Base, Shift4Shop, Shopify, Shopify Plus, UserVoice, Wix, WordPress, Zendesk Sell, Zendesk Suite, Zoho CRM

    Tidio offers the following support options:

    Email/Help Desk, Knowledge Base, 24/7 (Live rep), Chat

    Related categories

    See all software categories found for Tidio.