Tidio

Tidio

Communicator for businesses. live chat, messenger and email

4.6/5 (91 reviews)

Tidio Overview

Tidio Chat is a web-based live chat software which combines messages from emails, Facebook Messenger, and website chat widgets into a unified agent interface, enabling agents to deal with all customer messages at the same time, with the same tools, regardless of which channel they come in from.

Tidio Chat offers a variety of live chat options, with users able to select from chat widgets, sidebars, and dedicated chat pages, all of which can be customized. Three chat widget styles (classic, modern, and business) are available, and users can customize the popup with different colors, button positions, and editable status messages. The chat pages can also be customized with different background images and welcome messages. Users can also add a custom pre-chat survey to obtain visitors’ names, phone numbers, and email addresses before a chat is started.

Tidio Chat enables users to set up a number of automations to trigger preset actions when a particular condition is fulfilled. Trigger options include a site visitor opening a new page, visiting the site for the first time, returning to the site after a previous visit, and spending a certain amount of time on a single page. The actions which can be triggered include sending chat messages or emails, and adding tags to or removing tags from customer profiles. Tidio Chat’s automations are designed to recognize when customers encounter issues with logging in, form completion, or payment, and react before the customer leaves the website.

Pricing

Starting from
US$15,00/year
Pricing options
Free Trial
Free
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Asia, Australia, Brazil, Canada, China and 5 others, Europe, Germany, India, Japan, Latin America

Supported Languages

Dutch, English, French, German, Italian and 3 others, Portuguese, Russian, Spanish

Tidio Reviews

Overall rating
4.6/5
93% positive reviews
65
Excellent
20
Very good
5
Average
1
Poor
0
Terrible
Tanya T.

Tidio for online support

Used Other for 1+ year
Reviewed on 2019/07/29
Review Source: Capterra

Tidio helped us to engage with our customers and to answer their question which led to more sales.

Pros

It is easy to install and use, fast customer support helps to deal with your problems quickly. Pricing is also reasonable compared with other software.

Cons

Some features are free in different chats but paid in Tidio. Users have to enter their emails which sometimes prevents them to ask any question.

Response from Tidio

Thank you very much for the review!
You can turn off the Pre Chat Survey in the Channels section of your Tidio panel, and your visitors won't have to put in their email address :-)
Have a great day!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

7.0/10
Verified Reviewer

Easily installed, attractive chat tool

Used Daily for 1+ year
Reviewed on 2019/05/16
Review Source: Capterra

Thankfully, this product is really well-designed and well-documented, because my interactions with customer service have been hit and miss. They are always very responsive, but don't always have helpful information as quickly as they have friendly greetings. I would still recommend this tool as an easy to use entry level chat agent service, however, because it is so beautiful, simple, and affordable.

Pros

This customer interaction tool is easily installed (Wordpress website) and is attractive and accessible. The site visitor (customer) interface is lightweight, attractive, and easily branded with colors, logos, and avatars. The end user (company chat agent) side is also easy to use, attractive, and intuitive. Multiple options are available for agents, including mobile, browser, and desktop app, which serves our flexible agent group well. Overall, I was able to get Tidio up and running, with all agents trained, in one day. The pricing is unbelievable. We have tried multiple subscription levels and now use the free version, but would return to the paid option if we had more agents.

Cons

Multisite management on this tool is not as intuitive and easy as I would prefer. Once we consolidated our sites under one domain, the issue was resolved. However, having to switch 'users' in the interface to manage multiple domains was not difficult, but did not feel seamless/optimal.

Response from Tidio

Thank you so much for your review! :)

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10
Daniel S.

Pretty Good, some little glitches

Used Daily for 1+ year
Reviewed on 2018/12/10
Review Source: Capterra

Pros

I like that you can set up automations which are triggered by various events with specific conditions (for example, a user returns to the site and is on a specific page). You can set up the automation to pop up and ask a question.

I also like that I can chat with visitors from a cellphone app.

Cons

- The chat icon did have some glitches, as I noticed that when clicking on the screen near the icon, it still shows up, basically a larger area than the icon itself is a "hot area" to start chatting. This means that the visitor may be trying to exit out of a cookie notification or click something on your site and get frustrated that it just keeps opening up the chat.

In order to work around this, we've had to try our site from various phones and devices, see how things look and whether or not it gets in the way. We've had to put our chat icon on the lower left side for mobile phones as other wise when Iphone users first visit the site and they get the mandatory popup asking them to allow the use of cookies, they are not able to click the X button to get rid of the notification.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10
Verified Reviewer

Excellent value for money!

Used Daily for 1-5 months
Reviewed on 2019/10/15
Review Source: Capterra

Pros

We care so much about the chat widget design and our customer have the best experience when talking to us using Tidio. We can fully customize our widget with our platform colors and the operators photos provide a reliable way to our customers contact us. Also the Mac/Web app have just the right tools we need to provide our support service.

Cons

I wish Tidio to have more reports options and a more accurate way to customers rate the conversation (not only "like" or "dislike", but a score from 1 to 5 to help us calculate NPS). Also split chats from the same person in separate conversations to help us to calculate satisfaction scores and response times.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Stuart G.

Want leads - Ultimate Support Get Tidio

Used Daily for 1+ year
Reviewed on 2019/05/28
Review Source: Capterra

We have been a conversion by conversation company since the get-go. Tidio has been our latest secret weapon to talk and help more. Support is incredible the app is lightweight and available on desktop and mobile. We just can't fault it - don't just read this ... go get it! https://www.ckpcreative.com.au/get-tidio

Pros

Our Tidio salesperson minds the shop while we get on with running the company... if there is a question beyond our get in touch, we can then fully engage with the site visitor! Or you can have a staff member right there on hand to start that incredible customer experience journey...

Great coms = even better client experiences. Turn visitors to clients by asking all the right questions - and yes it even has BOTS waaahgt!

So, get cracking download tidio for free here -> https://www.ckpcreative.com.au/get-tidio

Cons

I can find anything to complain about it apart from not having it for the last 10 years

Response from Tidio

Wow! Thank you so much, we're really proud!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
User Recommendation
8.9/10
Based on 91 reviews
Compare user recommendation rating with alternatives

Tidio Pricing

Starting from
US$15,00/year
Pricing options
Free Trial
Free
Subscription
Value for money

7-day free trial, no credit card required.

Basic: $0

Communicator: $15 for 3 operators per month, additional operators for $10
Automation: Starts at $15 for 5k automation triggers.

Value for Money
4.6/5
Based on 91 reviews
Compare value for money rating with alternatives

Tidio Features

  • Automatic Notifications
  • CRM Integration
  • Chat
  • Contact History
  • Customizable Branding
  • Email Integration

  • API
  • Activity Dashboard
  • Instant Messaging
  • Knowledge Base Management
  • Monitoring
  • Multi-Channel Communication
  • Prioritizing
  • Real Time Monitoring
  • Reporting & Statistics
  • Social Media Integration
  • Support Ticket Management
  • Surveys & Feedback
  • Third Party Integration
  • Workflow Management
Features
4.5/5
Based on 91 reviews
Compare features rating with alternatives

Additional information for Tidio

Key features of Tidio

  • Automated messages
  • CRM integrations
  • Color customization
  • Conversation histories
  • Customizable chat widget
  • Departments
  • Email marketing integrations
  • Event-triggered actions
  • Full customer details
  • Help desk integrations
  • Live chat, email, and Facebook Messenger integration
  • Multi-language
  • Offline message form
  • Opening hours
  • Popup notifications
  • Pre-chat surveys
  • Quick responses
  • Real-time chat
  • Real-time message preview
  • Scheduled reporting
  • Unified agent interface
  • Visitor tagging

Benefits

  • Automation triggers include visitors opening a new page, visiting the site for the first time, returning to the site, spending a certain amount of time on a single page, or when an operator doesn’t respond to a message.

  • Automation actions include sending emails or chat messages, and adding or removing tags from customer profiles.

  • Live chat can be offered as a widget, sidebar, or dedicated page, which can be customized with different colors, button positions, status messages, and display options.

  • Pre-chat surveys can be added to collect visitors’ names, phone numbers, email addresses, and more before a chat starts.

  • Quick responses to common questions can be set up with short messages, links to other content, or full articles, and searched for or selected from a list.

  • Tidio FAQs

    Below are some frequently asked questions for Tidio.

    Q. What type of pricing plans does Tidio offer?

    Tidio offers the following pricing plans:

    Starting from: US$15,00/year

    Pricing model: Free, Subscription

    Free Trial: Available

    7-day free trial, no credit card required.

    Basic: $0

    Communicator: $15 for 3 operators per month, additional operators for $10
    Automation: Starts at $15 for 5k automation triggers.

    Q. What are the main features of Tidio?

    Tidio offers the following features:

    • Automated messages
    • CRM integrations
    • Color customization
    • Conversation histories
    • Customizable chat widget
    • Departments
    • Email marketing integrations
    • Event-triggered actions
    • Full customer details
    • Help desk integrations
    • Live chat, email, and Facebook Messenger integration
    • Multi-language
    • Offline message form
    • Opening hours
    • Popup notifications
    • Pre-chat surveys
    • Quick responses
    • Real-time chat
    • Real-time message preview
    • Scheduled reporting
    • Unified agent interface
    • Visitor tagging

    Q. Who are the typical users of Tidio?

    Tidio has the following typical customers:

    Large Enterprises, Mid Size Business, Small Business

    Q. What languages does Tidio support?

    Tidio supports the following languages:

    Dutch, English, French, German, Italian, Portuguese, Russian, Spanish

    Q. What type of pricing plans does Tidio offer?

    Tidio has the following pricing plans:

    Free, Subscription

    Q. Does Tidio support mobile devices?

    Tidio supports the following devices:

    Android, iPhone, iPad

    Q. What other apps does Tidio integrate with?

    Tidio integrates with the following applications:

    Agile CRM, BoomTown, Capsule, ProProfs Knowledge Base, Weebly, Wix, Wordpress, Wordpress, Zendesk Sell, amoCRM

    Q. What level of support does Tidio offer?

    Tidio offers the following support options:

    Knowledge Base, Online Support