Tidio

Communicator for businesses. live chat, messenger and email

About Tidio

Tidio Chat is a web-based live chat software which combines messages from emails, Facebook Messenger, and website chat widgets into a unified agent interface, enabling agents to deal with all customer messages at the same time, with the same tools, regardless of which channel they come in from.

Tidio Chat offers a variety of live chat options, with users able to select from chat widgets, sidebars, and dedicated chat pages, all of which can be customized. Three chat widget styles (classic, modern, and business) are available, and users can customize the popup with different colors, button positions, and editable status messages. The chat pages can also be customized with different background images and welcome messages. Users can also add a custom pre-chat survey to obtain visitors’ names, phone numbers, and email addresses before a chat is started.

Tidio Chat enables users to set up a number of automations to trigger preset actions when a particular condition is fulfilled. Trigger options include a site visitor opening a new page, visiting the site for the first time, returning to the site after a previous visit, and spending a certain amount of time on a single page. The actions which can be triggered include sending chat messages or emails, and adding tags to or removing tags from customer profiles. Tidio Chat’s automations are designed to recognize when customers encounter issues with logging in, form completion, or payment, and react before the customer leaves the website.


Key benefits of Tidio

  • Automation triggers include visitors opening a new page, visiting the site for the first time, returning to the site, spending a certain amount of time on a single page, or when an operator doesn’t respond to a message.

  • Automation actions include sending emails or chat messages, and adding or removing tags from customer profiles.

  • Live chat can be offered as a widget, sidebar, or dedicated page, which can be customized with different colors, button positions, status messages, and display options.

  • Pre-chat surveys can be added to collect visitors’ names, phone numbers, email addresses, and more before a chat starts.

  • Quick responses to common questions can be set up with short messages, links to other content, or full articles, and searched for or selected from a list.

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    Reviews

    Overall rating

    4,7 /5
    (444)
    Value for Money
    4,5/5
    Features
    4,6/5
    Ease of Use
    4,6/5
    Customer Support
    4,6/5

    Already have Tidio?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Showing 5 reviews of 444
    Stuart
    Stuart
    Overall rating
    • Industry: Marketing & Advertising
    • Company size: 2–10 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Want leads - Ultimate Support Get Tidio

    Reviewed on 2019/05/28

    We have been a conversion by conversation company since the get-go. Tidio has been our latest...

    We have been a conversion by conversation company since the get-go. Tidio has been our latest secret weapon to talk and help more. Support is incredible the app is lightweight and available on desktop and mobile. We just can't fault it - don't just read this ... go get it! https://www.ckpcreative.com.au/get-tidio

    Pros

    Our Tidio salesperson minds the shop while we get on with running the company... if there is a question beyond our get in touch, we can then fully engage with the site visitor! Or you can have a staff member right there on hand to start that incredible customer experience journey...

    Great coms = even better client experiences. Turn visitors to clients by asking all the right questions - and yes it even has BOTS waaahgt!

    So, get cracking download tidio for free here -> https://www.ckpcreative.com.au/get-tidio

    Cons

    I can find anything to complain about it apart from not having it for the last 10 years

    Response from Tidio

    Wow! Thank you so much, we're really proud!

    Kevin
    Overall rating
    • Industry: Building Materials
    • Company size: 2–10 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Wouldn't consider any other service

    Reviewed on 2023/01/09

    Pros

    We have several websites that a single team of customer service agents run. Tidio makes that possible! We seldom miss any inquiries because of their awesome notification settings which are super simple to set up. With our business, it's also super important to be able to share files back and forth. Believe it or not, many chat softwares don't allow you to do that, but Tidio does. We have tried many softwares in the past but I have a hard time believing we will ever go with any of them again after finding Tidio.

    Cons

    Since we use the live chat on multiple websites, it would be nice to be able to put our unique branding on the live chat for each site that we use this service for.

    Alternatives Considered

    Zendesk Suite

    Reasons for Choosing Tidio

    Shopify Inbox makes it so difficult to use the software on multiple websites. You have to log out and back in for the next project every time you get a live chat request. It was a free option with some pretty good features, but that alone made it impossible to work with when you have more than one project.

    Reasons for Switching to Tidio

    Ultimately, we had used Tidio before and knew that we already liked it. And Tidio ended up being cheaper anyway so we just came back to you guys.
    Moses
    Overall rating
    • Industry: Leisure, Travel & Tourism
    • Company size: 51–200 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 7.0 /10

    Always responds to customer queries even when we are offline

    Reviewed on 2022/12/14

    Tidio helps us maintain effective communication with our customers. Great product.

    Tidio helps us maintain effective communication with our customers. Great product.

    Pros

    We use Tidio to build chatbots which respond to client questions when certain keywords are included in the questions. We also love the live chat feature which we use to respond to website visitors.

    Cons

    The only thing I dislike about Tidio is that it does't show a queue to the clients to know where they stand when they ask a question on the website.

    bamuwalaza
    Overall rating
    • Industry: Consumer Goods
    • Company size: 51–200 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 9.0 /10

    Execellent services

    Reviewed on 2023/11/11

    Pros

    Support team is so quick, good and friendly dashboard and quick on loading

    Cons

    the software only has postive impacts a for the min time i have used it

    Misho
    Overall rating
    • Industry: Financial Services
    • Company size: 2–10 Employees
    • Used Daily for Free Trial
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Go Tidio!

    Reviewed on 2021/01/13

    We seamlessly integrated Tidio on our websites and connected to our Facebook pages. We use it as a...

    We seamlessly integrated Tidio on our websites and connected to our Facebook pages. We use it as a multi-channel communication tool for onboarding and customer support purposes.

    Pros

    The integration was as easy as possible. The interface is intuitive and simple to navigate. Chatbots are just amazing! It's so simple to build and launch them.

    Still what we liked the best about Tidio is their customer support. Always there to help, always nice and informative. Love you guys. Go Tidio team!

    Cons

    The only thing I would add are integrations with apps like WhatsApp and Telegram.

    Alternatives Considered

    ManyChat, FreshBooks and Drift

    Reasons for Choosing Tidio

    In short, Artivechat, while a powerful tool on its own, didn't serve the purposes of our team well. Its interface was unintuitive and the set-up process was tiresome. Plus we realized that we didn't really need an NPL chatbot.

    Switched From

    Activechat

    Reasons for Switching to Tidio

    Simplicity, quality of the customer support, powerful functionality, branding.

    Response from Tidio

    Hi there,

    Thank you so much for the review!

    We recently established a new developers team responsable for new dedicated channels such as WhatsApp, so we hope to expand the pool in the future.

    Thank you once again!

    Showing 5 reviews of 444 Read all reviews

    Tidio FAQs

    Below are some frequently asked questions for Tidio.

    Tidio offers the following pricing plans:

    • Starting from: US$29,00/month
    • Pricing model: Free Version, Subscription
    • Free Trial: Available

    7-days trial to test features from our free and paid plan. After the trial ends, free features are available forever. Forever-free plan. 3 chat operators included. Unique AI-supported chatbot conversations with 100 unique visitors/mo, visitors list monitoring, free desktop & mobile apps, integrations with all leading websites and platforms, JS API Integrations (Shopify, WordPress, Wix, Messenger, Instagram and others). Communicator plan. 1 chat operator included, from $15,83/mo. All free features + monitoring what customers write before sending the message, visitor’s behavior monitoring, adding & removing account access to operators, visitor profile notes. Additional seats from $15,83/mo Chatbots plan. 3 chat operators included, from $40,83/mo. All free features + unlimited AI-supported chatbots, ready-to-use chatbot templates, drag-and-drop chatbot editor, Zapier integration

    Tidio has the following typical customers:

    Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000

    Tidio supports the following languages:

    Dutch, English, French, German, Italian, Portuguese, Spanish

    Tidio supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    Tidio integrates with the following applications:

    Adobe Commerce, Agile CRM, BigCommerce, Campaign Monitor by Marigold, Capsule, FreshBooks, GetResponse, Google Analytics 360, Highrise, HubSpot CRM, Insightly, Kommo, Mailchimp, Nimble, Pipedrive, PrestaShop, ProProfs Knowledge Base, Shift4Shop, Shopify, Shopify Plus, UserVoice, Wix, WordPress, Zendesk Sell, Zendesk Suite, Zoho CRM

    Tidio offers the following support options:

    Email/Help Desk, Knowledge Base, 24/7 (Live rep), Chat

    Related categories

    See all software categories found for Tidio.