Tidio

Communicator for businesses. live chat, messenger and email

4,7 /5 (165 reviews) Write a Review!

Tidio Overview

What is Tidio?

Tidio Chat is a web-based live chat software which combines messages from emails, Facebook Messenger, and website chat widgets into a unified agent interface, enabling agents to deal with all customer messages at the same time, with the same tools, regardless of which channel they come in from.

Tidio Chat offers a variety of live chat options, with users able to select from chat widgets, sidebars, and dedicated chat pages, all of which can be customized. Three chat widget styles (classic, modern, and business) are available, and users can customize the popup with different colors, button positions, and editable status messages. The chat pages can also be customized with different background images and welcome messages. Users can also add a custom pre-chat survey to obtain visitors’ names, phone numbers, and email addresses before a chat is started.

Tidio Chat enables users to set up a number of automations to trigger preset actions when a particular condition is fulfilled. Trigger options include a site visitor opening a new page, visiting the site for the first time, returning to the site after a previous visit, and spending a certain amount of time on a single page. The actions which can be triggered include sending chat messages or emails, and adding tags to or removing tags from customer profiles. Tidio Chat’s automations are designed to recognize when customers encounter issues with logging in, form completion, or payment, and react before the customer leaves the website.

Tidio Overview

Pricing

Starting from
US$15,00/year

Pricing options

Free Trial
Free
Subscription
Value for money

7-day free trial, no credit card required.

Basic: $0

Communicator: $15 for 3 operators per month, additional operators for $10
Automation: Starts at $15 for 5k automation triggers.


Tidio Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom, Australia, China and 5 others, India, Japan, Germany, Brazil, Mexico
Supported Languages
Dutch, English, French, German, Italian and 3 others, Portuguese, Russian, Spanish

Media

A customizable chat popup can be displayed on users' websites with Tidio Chat
The chat widget can be customized with different themes, colors, and button positions
A range of automation actions are available
Automations can be created for a number of triggers
Pre-chat surveys can be displayed to collect customer information before a chat begins
Users can set their opening hours, so that chat can be displayed as 'offline' outside of work hours
Different permissions can be set for different user roles, with options for operators, moderators, and administrators
Tidio Chat creates daily reports on the number of chats and messages
Operator actions can be tracked, showing any changes made to the settings or chat widgets
Visitors' details are presented alongside the chat window, including their location, email address, and phone number
Tidio video Tidio video Tidio screenshot: A customizable chat popup can be displayed on users' websites with Tidio Chat Tidio screenshot: The chat widget can be customized with different themes, colors, and button positions Tidio screenshot: A range of automation actions are available Tidio screenshot: Automations can be created for a number of triggers Tidio screenshot: Pre-chat surveys can be displayed to collect customer information before a chat begins Tidio screenshot: Users can set their opening hours, so that chat can be displayed as 'offline' outside of work hours Tidio screenshot: Different permissions can be set for different user roles, with options for operators, moderators, and administrators Tidio screenshot: Tidio Chat creates daily reports on the number of chats and messages Tidio screenshot: Operator actions can be tracked, showing any changes made to the settings or chat widgets Tidio screenshot: Visitors' details are presented alongside the chat window, including their location, email address, and phone number

Tidio Reviews

Tidio Reviews

Overall rating
4,7
/
5
Excellent
129

Very good
29

Average
6

Poor
1

Terrible
0

Value for Money
4,7
Features
4,6
Ease of Use
4,6
Customer Support
4,7
96% recommended this app
Eran D.

Best value for money I've seen.

Love Tidio. I'm just beginning to experience its full power, and they keep adding options!


Tanya T.

Tidio for online support

Tidio helped us to engage with our customers and to answer their question which led to more sales.


Damon E.

The Chatbot that you want but can't find

I like it. It is very easy to set up the bots.


Dominick P.

Looks great on the outside but features not fully completed


John elias H.

Simple but Powerful

We're able to offer a live chat experience to our customers at an affordable price. Can definitely make up the cost of implementation quickly!


Eran D.
Industry: Design
Company size: 2-10 Employees

Best value for money I've seen.

Used Weekly for 1+ year
Reviewed on 2020/07/14
Review Source: Capterra

Love Tidio. I'm just beginning to experience its full power, and they keep adding options!

Pros

Tidio is fully customizable, powerful, and fairly priced. You could easily end up paying 10X on some of the more extortionary chat platforms, without getting any more value.

Cons

I really can't think of any complaints. Tidio does the job very well.

Response from Tidio

Thank you so much for the review!
It motivates us very much, so thank you for the kind words :)

Rating breakdown

Value for Money
Ease of Use

Likelihood to recommend: 9.0/10

Tanya T.
Industry: Events Services
Company size: 2-10 Employees

Tidio for online support

Used Other for 1+ year
Reviewed on 2019/07/29
Review Source: Capterra

Tidio helped us to engage with our customers and to answer their question which led to more sales.

Pros

It is easy to install and use, fast customer support helps to deal with your problems quickly. Pricing is also reasonable compared with other software.

Cons

Some features are free in different chats but paid in Tidio. Users have to enter their emails which sometimes prevents them to ask any question.

Response from Tidio

Thank you very much for the review!
You can turn off the Pre Chat Survey in the Channels section of your Tidio panel, and your visitors won't have to put in their email address :-)
Have a great day!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 7.0/10

Damon E.
Industry: Computer & Network Security
Company size: 51-200 Employees

The Chatbot that you want but can't find

Used Daily for Free Trial
Reviewed on 2020/09/28
Review Source: Capterra

I like it. It is very easy to set up the bots.

Pros

A chatbot that hands off to a live person was critical.

Cons

Can't think of any yet but I will update if I find any.

Response from Tidio

Hi there,

Thank you very much for your kind words!

We are proud to be a part of your business.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Dominick P.

Looks great on the outside but features not fully completed

Used Daily for 1+ year
Reviewed on 2017/12/12
Review Source: Capterra

Pros

The app looks great on the outside: email, chat, Facebook messenger, integrations. But once you fully test the product you notice the many flaws.

Cons

1. When a user leaves your page and an operator responds the user will not be notified.
2. The message box is only refreshed when the page is open, so if a visitor is using multiple tabs they will not receive replies.
3. Integrations are all manual, which means. You have to reopen all conversations, open the user profile, press the preferences and send the log to the integration. Imagine doing that to your crm, sync app and maybe email list.
4. I was mainly interested in Helpscout integration, and integration to integrate Facebook messenger with the app I use to manage several email accounts. Turns out, tidio created the integration but they decided not to integrate the mailbox feature. Which means if I send a chat log to help scout it be be places in a random mailbox because their app doesn't specify the mailbox. Explain this to support but got the responds: we're not looking to change integrations.
5. Validation messages aren't accurate. Sometimes you will get the message 'Saved to integration' or 'Message send' but an error prevented this from completion. I contacted support about this and time and time again there was an excuse but its my believe that I shouldn't have gotten a succes validation message, right. Support simply didn't respond to my question.

Rating breakdown

Value for Money
Ease of Use
Customer Support

John elias H.
Industry: Automotive
Company size: 11-50 Employees

Simple but Powerful

Used Monthly for 6-12 months
Reviewed on 2020/02/29
Review Source: Capterra

We're able to offer a live chat experience to our customers at an affordable price. Can definitely make up the cost of implementation quickly!

Pros

Easy to use, has a clean interface and has a surprising amount of features. Especially appreciate how in-depth their bot and automation can get without requiring heavy technical knowledge.

Cons

Not much to complain about considering the features you get for the price. I'd have to be nitpicking to really give you any cons. Something like, I can't find a way to delete contact properties, but I also haven't contacted support about it as it wasn't affecting our day to day operations.

Response from Tidio

Hi there John, thank you for an excellent review. Feel free to contact our world-class support team - I'm confident they will be happy to help you out and answer all of your potential Tidio questions :-) Have a great day!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

User recommendation
9,2/10
Based on 165 user ratings
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Tidio Pricing

Tidio Pricing

Starting from
US$15,00/year
Free Trial
Free
Subscription
Value for money

7-day free trial, no credit card required.

Basic: $0

Communicator: $15 for 3 operators per month, additional operators for $10
Automation: Starts at $15 for 5k automation triggers.

7-day free trial, no credit card required.

Basic: $0

Communicator: $15 for 3 operators per month, additional operators for $10
Automation: Starts at $15 for 5k automation triggers.

Value for Money
4,7/5
Based on 165 user ratings
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Tidio Features

Tidio Features

API
Activity Dashboard
Alerts / Escalation
Automatic Notifications
CRM Integration
Chat
Customizable Branding
Email Integration
Instant Messaging
Knowledge Base Management
Monitoring
Multi-Channel Communication
Real Time Monitoring
Reporting & Statistics
Self Service Portal
Social Media Integration
Support Ticket Management
Surveys & Feedback
Third Party Integration
Workflow Management
Features
4,6/5
Based on 165 user ratings
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Categories

Additional information for Tidio

Additional information for Tidio

Key features of Tidio

  • Automated messages
  • CRM integrations
  • Color customization
  • Conversation histories
  • Customizable chat widget
  • Departments
  • Email marketing integrations
  • Event-triggered actions
  • Full customer details
  • Help desk integrations
  • Live chat, email, and Facebook Messenger integration
  • Multi-language
  • Offline message form
  • Opening hours
  • Popup notifications
  • Pre-chat surveys
  • Quick responses
  • Real-time chat
  • Real-time message preview
  • Scheduled reporting
  • Unified agent interface
  • Visitor tagging

Benefits

  • Automation triggers include visitors opening a new page, visiting the site for the first time, returning to the site, spending a certain amount of time on a single page, or when an operator doesn’t respond to a message.

  • Automation actions include sending emails or chat messages, and adding or removing tags from customer profiles.

  • Live chat can be offered as a widget, sidebar, or dedicated page, which can be customized with different colors, button positions, status messages, and display options.

  • Pre-chat surveys can be added to collect visitors’ names, phone numbers, email addresses, and more before a chat starts.

  • Quick responses to common questions can be set up with short messages, links to other content, or full articles, and searched for or selected from a list.

  • Tidio FAQs

    Tidio FAQs

    Below are some frequently asked questions for Tidio.

    Q. What type of pricing plans does Tidio offer?

    Tidio offers the following pricing plans:

    Starting from: US$15,00/year

    Pricing model: Free, Subscription

    Free Trial: Available

    7-day free trial, no credit card required. Basic: $0 Communicator: $15 for 3 operators per month, additional operators for $10 Automation: Starts at $15 for 5k automation triggers.

    Q. What are the main features of Tidio?

    Tidio offers the following features:

    • Automated messages
    • CRM integrations
    • Color customization
    • Conversation histories
    • Customizable chat widget
    • Departments
    • Email marketing integrations
    • Event-triggered actions
    • Full customer details
    • Help desk integrations
    • Live chat, email, and Facebook Messenger integration
    • Multi-language
    • Offline message form
    • Opening hours
    • Popup notifications
    • Pre-chat surveys
    • Quick responses
    • Real-time chat
    • Real-time message preview
    • Scheduled reporting
    • Unified agent interface
    • Visitor tagging

    Q. Who are the typical users of Tidio?

    Tidio has the following typical customers:

    Small Business, Large Enterprises, Mid Size Business

    Q. What languages does Tidio support?

    Tidio supports the following languages:

    Dutch, English, French, German, Italian, Portuguese, Russian, Spanish

    Q. What type of pricing plans does Tidio offer?

    Tidio has the following pricing plans:

    Free, Subscription

    Q. Does Tidio support mobile devices?

    Tidio supports the following devices:

    Android, iPhone, iPad

    Q. What other apps does Tidio integrate with?

    Tidio integrates with the following applications:

    Agile CRM, BoomTown, ProProfs Knowledge Base, SITE123, Weebly, Wix, Wordpress, Wordpress, Zendesk Sell, amoCRM

    Q. What level of support does Tidio offer?

    Tidio offers the following support options:

    Knowledge Base, Online Support