
About Tidio
Tidio Chat is a web-based live chat software which combines messages from emails, Facebook Messenger, and website chat widgets into a unified agent interface, enabling agents to deal with all customer messages at the same time, with the same tools, regardless of which channel they come in from.
Tidio Chat offers a variety of live chat options, with users able to select from chat widgets, sidebars, and dedicated chat pages, all of which can be customized. Three chat widget styles (classic, modern, and business) are available, and users can customize the popup with different colors, button positions, and editable status messages. The chat pages can also be customized with different background images and welcome messages. Users can also add a custom pre-chat survey to obtain visitors’ names, phone numbers, and email addresses before a chat is started.
Tidio Chat enables users to set up a number of automations to trigger preset actions when a particular condition is fulfilled. Trigger options include a site visitor opening a new page, visiting the site for the first time, returning to the site after a previous visit, and spending a certain amount of time on a single page. The actions which can be triggered include sending chat messages or emails, and adding tags to or removing tags from customer profiles. Tidio Chat’s automations are designed to recognize when customers encounter issues with logging in, form completion, or payment, and react before the customer leaves the website.
Pricing starting from:
US$15,83/month
- Free Version
- Free Trial
- Subscription
Top 5 alternatives to Tidio
Key benefits of Tidio
Typical Customers
- Freelancers
- Small Businesses (2-50)
- Mid-size Companies (51-500)
- Large enterprises (500 and more)
Deployment
- Cloud-based
- On-premise
Pricing starting from:
US$15,83/month
- Free Version
- Free Trial
- Subscription
Top 5 alternatives to Tidio
Images





Features
Total features of Tidio: 62
Alternatives
Freshdesk

Zoho SalesIQ

Heymarket

Intercom

Reviews
Already have Tidio?
Software buyers need your help! Product reviews help the rest of us make great decisions.

- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Daily for Free Trial
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 10.0 /10
Fast and easy
Reviewed on 2020/07/30
Pros
I was looking for a solution to talk to the people in may webpage and after finding Tidio it took me less than 5 minutes to implemented and start using it.
Cons
The app for mac shows a message concerning security of the origin of the application plus is just the webpage made application.
I better just to user de webpage and the phone app.
Response from Tidio
Hi there,
Thank you so much for the review!
The Unidentified developer "error" is known to us. We hope to in the future become an identified developer as we see how this may not be convenient. However, please do not be concerned, the app is fully made by us and it is 100% safe to use :)

- Industry: Market Research
- Company size: 11–50 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
One of the best chatbots.
Reviewed on 2022/04/13
Pros
First of all, it has a free plan which gives up to 100 unique visitors per month and is best suited for small business websites that are just started. Its user interface and user experience are very nice and it also saves site visitors' data. A notification will be sent when a user is on our website which is wonderful. Customer support is very quick, they help us solve our problems within less time.
Cons
We have been using Tidio as a chatbot for our company website for 6 months, as far as my experience is concerned, I haven't faced any issues with Tidio.
Alternatives Considered
EngatiReasons for Switching to Tidio
1. It has a free plan. 2. User interface and User experience are awesome. 3. Lot of customizations can be done for chat-bot. 4. And luckily its color blue is best suited for our website.Response from Tidio
Thank you so much for the feedback Akash! Should you need any help regarding Tidio let us know.
- Industry: Education Management
- Company size: 11–50 Employees
- Used Daily for Free Trial
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Tidio is a benchmark for any product for the use case
Reviewed on 2023/01/19
Delighted and feeling blessed to have it.
Delighted and feeling blessed to have it.
Pros
It's spot on delivering to the use case it intends to address. I am amazed with such a simple to use without losing details it supposed to cover and manage. So far my experience with it is just delightful and it never failed to provide what I needed, all the time, when I sit man the desk.
Cons
Though I have used for a limited time now, but more confident to state that I cant find anything it to be lacking.
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
Looks great on the outside but features not fully completed
Reviewed on 2017/12/12
Pros
The app looks great on the outside: email, chat, Facebook messenger, integrations. But once you fully test the product you notice the many flaws.
Cons
1. When a user leaves your page and an operator responds the user will not be notified.
2. The message box is only refreshed when the page is open, so if a visitor is using multiple tabs they will not receive replies.
3. Integrations are all manual, which means. You have to reopen all conversations, open the user profile, press the preferences and send the log to the integration. Imagine doing that to your crm, sync app and maybe email list.
4. I was mainly interested in Helpscout integration, and integration to integrate Facebook messenger with the app I use to manage several email accounts. Turns out, tidio created the integration but they decided not to integrate the mailbox feature. Which means if I send a chat log to help scout it be be places in a random mailbox because their app doesn't specify the mailbox. Explain this to support but got the responds: we're not looking to change integrations.
5. Validation messages aren't accurate. Sometimes you will get the message 'Saved to integration' or 'Message send' but an error prevented this from completion. I contacted support about this and time and time again there was an excuse but its my believe that I shouldn't have gotten a succes validation message, right. Support simply didn't respond to my question.
- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Very Helpful Software
Reviewed on 2023/01/04
This software has enhanced the website making it more personal and effective,
This software has enhanced the website making it more personal and effective,
Pros
I like the fact that it has a chatbot. This is a popular trend these days.I also like that it has an Android app. I can chat on the go.
Cons
The major setback was the price of this product. It is a little expensive for smaller companies.
Tidio FAQs
Below are some frequently asked questions for Tidio.Q. What type of pricing plans does Tidio offer?
Tidio offers the following pricing plans:
- Starting from: US$15,83/month
- Pricing model: Free Version, Subscription
- Free Trial: Available
7-days trial to test features from our free and paid plan. After the trial ends, free features are available forever. Forever-free plan. 3 chat operators included. Unique AI-supported chatbot conversations with 100 unique visitors/mo, visitors list monitoring, free desktop & mobile apps, integrations with all leading websites and platforms, JS API Integrations (Shopify, WordPress, Wix, Messenger, Instagram and others). Communicator plan. 1 chat operator included, from $15,83/mo. All free features + monitoring what customers write before sending the message, visitor’s behavior monitoring, adding & removing account access to operators, visitor profile notes. Additional seats from $15,83/mo Chatbots plan. 3 chat operators included, from $40,83/mo. All free features + unlimited AI-supported chatbots, ready-to-use chatbot templates, drag-and-drop chatbot editor, Zapier integration
Q. Who are the typical users of Tidio?
Tidio has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000
Q. What languages does Tidio support?
Tidio supports the following languages:
Dutch, English, French, German, Italian, Portuguese, Spanish
Q. Does Tidio support mobile devices?
Tidio supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Tidio integrate with?
Tidio integrates with the following applications:
Adobe Commerce, Agile CRM, BigCommerce, Campaign Monitor, Capsule, FreshBooks, GetResponse, Google Analytics 360, Highrise, HubSpot CRM, Insightly, Kommo, Mailchimp, Nimble, Pipedrive, PrestaShop, ProProfs Knowledge Base, Shift4Shop, Shopify, Shopify Plus, UserVoice, Wix, WordPress, Zendesk Sell, Zendesk Suite, Zoho CRM
Q. What level of support does Tidio offer?
Tidio offers the following support options:
Email/Help Desk, Knowledge Base, 24/7 (Live rep), Chat
Related categories
See all software categories found for Tidio.
- Customer Service Software
- Live Chat Software
- Customer Support Software
- Customer Satisfaction Software
- Complaint Management Software
- Customer Communications Management Software
- Conversational Marketing Platforms
- Help Desk Software
- Chatbot Software
- Conversational AI Platforms
- Customer Experience Software