About Receptive

Receptive is a Product Demand Intelligence tool, providing an all-in-one product management solution.

Your customers can use our feedback portal (which integrates directly with your app) to submit requests and ideas of their own, as well as browse other customers' ideas. They can then use our innovative slider system to prioritize the different requests, allowing you to see what is truly important to your users.

You can also segment your data based on the type of customer. If, for example, you wanted to decrease churn, you could take a look at what churned users wanted the most. By building those features, you can avoid further churn in the future.

You're able to make data-informed decisions about how to improve your product, saving you time and resources.

Key benefits of Receptive

  • Receptive enables organizations to manage all customer and team feature requests on a single platform.

  • Users can learn which features are important to different customer segments, and measure what matters most to the team.

  • SaaS teams are able to control competing and conflicting influences on product direction by having customers dial-in their priorities.

  • Organizations can effectively use data collected by Receptive to ensure that time and resources are aligned with strategy.

  • SaaS companies can share roadmap and release logs to inform customers and teams of what is planned, and what is currently being developed.

  • Devices

    Business size

    S M L

    Markets

    United Kingdom, United States

    Supported Languages

    English

    Images

    The dashboard shows your latest activity and the key updates over the past week.
    The suggest a feature form allows you to submit your ideas. The form is customizable.
    Browse the latest feature requests to get an idea of what your customers want.
    Receptive's SmartLists provide a simple way of seeing what your customers want the most.
    Our roadmapping tool helps you to visualize and plan for the future.
    The customer dashboard shows them the latest features they can vote on.
    The slider system allows your customers to tell you what is most important to them.
    Our embedded widget allows your users to provide feedback from within your application.
    View 9 more
    Receptive video
    Receptive screenshot: The dashboard shows your latest activity and the key updates over the past week. Receptive screenshot: The suggest a feature form allows you to submit your ideas. The form is customizable. Receptive screenshot: Browse the latest feature requests to get an idea of what your customers want. Receptive screenshot: Receptive's SmartLists provide a simple way of seeing what your customers want the most. Receptive screenshot: Our roadmapping tool helps you to visualize and plan for the future. Receptive screenshot: The customer dashboard shows them the latest features they can vote on. Receptive screenshot: The slider system allows your customers to tell you what is most important to them. Receptive screenshot: Our embedded widget allows your users to provide feedback from within your application.

    Features

    Total features of Receptive: 44

    • Activity Dashboard
    • Activity/News Feed
    • Alerts/Notifications
    • Categorisation/Grouping
    • Client Portal
    • Collaboration Tools
    • Customer Accounts
    • Customer Segmentation
    • Customizable Branding
    • Customizable Categories
    • Customizable Fields
    • Customizable Forms
    • Data Import/Export
    • Drag & Drop
    • Email Management
    • Feedback Management
    • Forum / Discussion Board
    • Idea Management
    • Idea Ranking
    • Ideation / Crowdsourcing
    • Knowledge Base Management
    • Milestone Tracking
    • Mind Maps
    • Mobile Access
    • Multi-Channel Management
    • Polls/Voting
    • Prioritization
    • Product Roadmapping
    • Project Workflow
    • Real Time Analytics
    • Real Time Data
    • Release Planning
    • Reporting & Statistics
    • Reporting/Analytics
    • Requirements Management
    • Search/Filter
    • Self Service Portal
    • Single Sign On
    • Status Tracking
    • Surveys & Feedback
    • Third Party Integrations
    • Visual Analytics
    • Widgets
    • Workflow Management

    Alternatives

    monday.com

    4,6
    #1 Alternative to Receptive
    monday.com is a cloud-based Work OS, where teams create workflow apps in minutes to run their processes, projects, and...

    Asana

    4,4
    #2 Alternative to Receptive
    Asana is a work and project management solution for teams. You can organize everything—from company objectives to...

    UserVoice

    4,2
    #3 Alternative to Receptive
    UserVoice collects and organizes feedback from multiple sources to provide a clear, actionable view of user feedback.

    Helprace

    4,7
    #4 Alternative to Receptive
    Helprace is an all-in-one customer service solution which allows companies of any size to manage customer support, by...

    Reviews

    Overall rating

    4,8 /5
    (18)
    Value for Money
    4,6/5
    Features
    4,4/5
    Ease of Use
    4,7/5
    Customer Support
    4,9/5

    Already have Receptive?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 18
    Christian H.
    Overall rating
    • Industry: Computer Software
    • Company size: 51-200 Employees
    • Used Weekly for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 8.0 /10

    Useful and easy-to-use. Better than Salesforce Ideas.

    Reviewed on 2018/02/26

    Pros

    Our product team previously used 'Salesforce Ideas' (an add-on module to SFDC) for a few years to manage inbound feedback from the field. However, as we grew and as the variety and volume of requests grew, the limitations of this module became very apparent. Managing, de-duplicating, and deepening our understanding of submitted requests was quite painful.

    Receptive, in contrast, has allowed us to easily review and triage incoming product feature requests from our sales/services teams, and identify which requests will make the most impact for our customers. Integrating Receptive was as painless as we could've hoped for, and our teams love using it. Great work to the Receptive team for building a useful tool for product teams.

    Cons

    Managing users takes a bit of time, but that was expected. Otherwise the tool does exactly what we need it to do.

    Response from Receptive

    Thank you very much Christian! We're working hard on automation and there's a new ROI dashboard coming out soon to show current time saving and to improve the process even further. You'll be notified of new releases of course ;)

    Elisabeth H.
    Overall rating
    • Industry: Computer Software
    • Company size: 11-50 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Easy to set up, great transparency for end-users to see multiple priorities

    Reviewed on 2019/02/27

    This has totally changed how we handle enhancements. Also, their support is STELLAR both in...

    This has totally changed how we handle enhancements. Also, their support is STELLAR both in helping get started and in dealing with issues that arise during use.

    Pros

    Receptive was the "silver bullet" we needed to get our enhancement requests organized. We went from a pile of unresolved open "help desk" tickets filled with ideas for our product (and I mean, well over 1,000 of these) to an organized place where users can search, submit, and vote on enhancements. We can show what we're planning to do, what we are rejecting, and how many users are interested in a particular enhancement. One of my favorite parts is the "sliders" that allow users to see if they want to prioritize a certain enhancement, that automatically means de-prioritizing another - that is a great message that users see for themselves without my team having to say a word.

    Cons

    I was going to say, more flexibility in reports; but they do tend to add new ones periodically so we're pretty happy.

    Response from Receptive

    Hi Elisabeth, thank you so much for all your support and the review. We really enjoy working with you too & we are so pleased to see how well Receptive is working!
    Best, Hannah & team

    Marc G.
    Overall rating
    • Industry: Information Technology & Services
    • Company size: 51-200 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 2.0 /10

    Forum concept was a killer

    Reviewed on 2019/11/13

    Overall the product was easy to use and the customer service was great. However, the forum approach...

    Overall the product was easy to use and the customer service was great. However, the forum approach didn't sit well with our current needs.

    Pros

    Having a single place where users could submit ideas/feedback was useful as otherwise these would have gotten lost in email threads or spreadsheets. Users could be kept up to date when a feature they had voted on was updated, which took some of the manual process out of announcing new features.

    Cons

    Users could see each others comments and would get an email whenever another user commented on a feature they were desperate for. On many occasions these features became a hive of activity with users who were angry that this feature hadn't been worked on. If no one from the product team responded to their comments this would also anger the users as it gave the impression that the team weren't listening to their feedback.

    As users could suggest feature ideas themselves there would be lots of duplicate ideas, that would make the voting system inaccurate.

    Remi A.
    Overall rating
    • Industry: Computer Software
    • Company size: 11-50 Employees
    • Used Weekly for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Receptive, the only Product Demand Intelligence software you'll ever need

    Reviewed on 2017/03/21

    While looking for a place software where we could orchestrate SalesScreen customer's requests...

    While looking for a place software where we could orchestrate SalesScreen customer's requests alongside our own internal wishes, I stumbled upon Receptive and was sold right away. Receptive has not only avoided the trap of building a do-it-all product but based on my research they built a whole new category of must-have product for any SaaS company: Product Demand Intelligence. They have taken a deep dive into what REALLY makes customer feedback challenging to handle, and executed beautifully, building a product which is extremely flexible, easy to use yet super powerful.

    One feature comes to mind to illustrate how innovative Receptive is: features prioritisation.
    The idea could not be any simpler: one individual (employee or customer) marks several features at 'want's'. The traditional approach consists in letting that individual grade how important each of these features are, to which he/she invariably answers that all of them should be implemented yesterday. Receptive made one tiny but fundamental change: Rating one feature as super important will automatically downscale the importance the other features. I was personally sold on that feature alone.

    Receptive may not come cheap for small businesses, but it is worth every cents for any software company who's serious about growing a product that customers want. But I'd add that Receptive have provided us with more than just a stellar product. They are also great teachers. Each of my recurring chats with their customer success team, brings its lot of puzzling questions, new perspectives and potential improvements, each forcing me to take a hard look on how we handle and could improve the management of our product roadmap. If you are not convinced, spending 10 minutes on their blog should suffice to see that Receptive has a lot of great knowledge and wisdom to share.

    I could not recommend Receptive enough.

    Response from Receptive

    Thank you so much for the review Remi. We love working with you all and we are super pleased you are happy with the service and product. It's with customers like you that we continue to learn too - so thank you!

    Matt W.
    Overall rating
    • Industry: Computer Software
    • Company size: 51-200 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 9.0 /10

    Best tool for user feedback in a SaaS app

    Reviewed on 2018/03/04

    Pros

    It's drastically increased the amount of feedback we receive. We especially like the `engagement emails you can send out which are personalized to each user. It really helps them get to grips with our feedback process and invites them to add new ideas that they have. It's saved us a lot of time and effort, and now we can see our customers priorities.

    Cons

    With a lot of ideas the backlog can we quite hard to find old ideas but thats a hard problem to solve

    Response from Receptive

    Thank you for the review Matt. We'll be in touch about the backlog of ideas.

    Showing 5 reviews of 18 Read all reviews

    Receptive FAQs

    Below are some frequently asked questions for Receptive.

    Receptive offers the following pricing plans:

    • Starting from:
    • Pricing model: Subscription
    • Free Trial: Not Available

    Starter: $199 per month. Bronze: $499 per month. Silver: from $999 per month. Gold: arranged on a per-customer basis. Annual invoicing is available on the Pro plan & higher.

    We do not have any information about Receptive features

    Receptive has the following typical customers:

    2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

    Receptive supports the following languages:

    English

    Receptive supports the following devices:

    Receptive integrates with the following applications:

    GitHub, Jira, Salesforce Sales Cloud, Salesforce.org, Slack, Trello, Zapier, Zendesk

    Receptive offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat

    Related categories

    See all software categories found for Receptive.